13-46 Resolution No. 13-46
RESOLUTION
AUTHORIZING EXECUTION OF AN AGREEMENT
WITH TELCOM INNOVATIONS GROUP, L.L.C. FOR
VOICE OVER IP PHONE SYSTEM UPGRADE
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF ELGIN,ILLINOIS,that
Sean R. Stegall,City Manager,and Kimberly A.Dewis,City Clerk,be and are hereby authorized and
directed to execute an Agreement with Telcom Innovations Group,L.L.C. on behalf of the City of
Elgin for voice over IP phone system upgrade, a copy of which is attached hereto and made a part
hereof by reference.
s/David J. Kaptain
David J. Kaptain, Mayor
Presented: March 6, 2013
Adopted: March 6, 2013
Omnibus Vote: Yeas: 7 Nays: 0
Attest:
s/Kimberly Dewis
Kimberly Dewis, City Clerk
1 .r
AGREEMENT
THIS AGREEMENT is made and entered into this 6th day of March ,2013 ,by and between
the CITY OF ELGIN, an Illinois municipal corporation (hereinafter referred to as "CITY") and
TELCOM INNOVATIONS GROUP, L.L.C. an Illinois corporation.
(hereinafter referred to as "VENDOR").
WHEREAS, the CITY desires to engage the VENDOR to furnish certain goods and professional
services for RFP Number: 13-003 for: Voice Over IP Phone System Upgrade (hereinafter referred
to as the PROJECT); and
WHEREAS, the VENDOR represents that he has the necessary expertise and experience to
furnish such goods and services upon the terms and conditions set forth herein below.
NOW,THEREFORE,it is hereby agreed by and between the CITY and the VENDOR that the CITY
does hereby retain the VENDOR for and in consideration of the mutual promises and covenants
contained herein, the sufficiency of which is hereby acknowledged to act for and represent it in
matters involved in the PROJECT as described herein, subject to the following terms and
conditions and stipulations, to-wit:
1. SCOPE OF SERVICES
A. All work hereunder shall be performed under the direction of the Director of
Information Technology Services of the CITY, hereinafter referred to as the
DIRECTOR".
B. The VENDOR shall provide all of the services, equipment and licenses for
conducting and implementing the tasks for the Voice Over IP Phone System
Upgrade as required by City of Elgin RFP number 13-003.
C. A detailed Scope of Services is attached hereto as Attachment A.
2. PROGRESS REPORTS
A. An outline project milestone schedule is provided hereunder.
B. The VENDOR will submit to the DIRECTOR Bi-Weekly a status report keyed to the
project schedule. A brief narrative will be provided identifying progress, findings
and outstanding issues.
3. WORK PRODUCTS
All work products prepared by the VENDOR pursuant hereto including, but not
limited to, reports, designs, calculations, work drawings, studies, photographs, models and
recommendations shall be the property of the CITY and shall be delivered to the CITY upon
request of the DIRECTOR provided, however, that the VENDOR may retain copies such
work products for its records. VENDOR's execution of this Agreement shall constitute
VENDOR's conveyance and assignment of all right, title and interest, including but not
limited to any copyright interest by the VEDNOR tot the CITY of all such work product
prepared by the VENDOR pursuant to this Agreement. The CITY shall have the right
either on its own or through other vendors as determined by the CITY to utilize and/or
amend such work product. Any such amendment to such work product shall be at the sole
risk of the CITY. Such work product is not intended or represented to be suitable fro reuse
by the CITY on any extension to the PROJECT or on any other project, and such reuse I�
shall be at the sole risk of the CITY without liability or legal exposure to the VENDOR.
2�2��►?
4. PAYMENTS TO THE VENDOR(Not To Exceed Method)
A. The City shall reimburse the VENDOR for goods and professional services described
in Attachment A. For goods and services provided the VENDOR shall be paid a
total fee not to exceed $302,786 regardless of the actual costs incurred by the
VENDOR unless substantial modifications to the scope of the work are authorized
in writing by the DIRECTOR.
B. The CITY shall make periodic payments to the VENDOR based upon actual
progress within 30 days after receipt and approval of invoice. Said periodic
payments to the VENDOR shall not exceed the amounts shown above.
5. INVOICES
A. The VENDOR shall submit invoices in a format approved by the CITY.
Progress reports (2B above) will be included with all payment requests.
B. The VENDOR shall maintain records showing actual time devoted and cost
incurred. The VENDOR shall permit the authorized representative of the CITY
to inspect and audit all data and records of the VENDOR for work done under this
Agreement. The VENDOR shall make these records available at reasonable times
during the Agreement period, and for a year after termination of this Agreement.
6. TERMINATION OF AGREEMENT
Notwithstanding any other provision hereof, the CITY may terminate this Agreement at any
time upon fifteen (15) days prior written notice to the VENDOR. In the event that this
Agreement is so terminated, the VENDOR shall be paid for services actually performed
and reimbursable expenses actually incurred prior to termination, except that
reimbursement shall not exceed the task amounts set forth under Paragraph 4 above.
7. TERM
This Agreement shall become effective as of the date the VENDOR is given a notice to
proceed and,unless terminated for cause or pursuant to Article 6, shall be deemed concluded
on the date the CITY determines that all of the VENDOR's work under this Agreement is
completed. A determination of completion shall not constitute a waiver of any rights or
claims which the CITY may have or thereafter acquire with respect to any term or provision
of the Agreement.
8. NOTICE OF CLAIM
If the VENDOR wishes to make a claim for additional compensation as a result of action
taken by the CITY,the VENDOR shall give written notice of his claim within
15 days after occurrence of such action. No claim for additional compensation shall be valid
unless so made. Any changes in the VENDOR's fee shall be valid only to the extent that
such changes are included in writing signed by the CITY and the VENDOR. Regardless
of the decision of the DIRECTOR relative to a claim submitted by the VENDOR, all
work required under this Agreement as determined by the DIRECTOR shall proceed
without interruption.
- 2 - y
L' �
9. BREACH OF CONTRACT
If either party violates or breaches any term of this Agreement, such violation or breach shall
be deemed to constitute a default, and the other party has the right to seek such
administrative, contractual or legal remedies as may be suitable to the violation or breach;
and, in addition, if either party, by reason of any default, fails within fifteen(15) days after
notice thereof by the other party to comply with the conditions of the Agreement, the other
party may terminate this Agreement. Notwithstanding the foregoing or anything else to the
contrary in this agreement, with the sole exception of the monies the CITY has agreed to pay
to the VENDOR pursuant to Section 4 hereof, no action shall be commenced by the
VENDOR or any other related entity against the CITY for monetary damages.
VENDOR hereby further waives any and all claims or rights to interest on money
claimed to be due pursuant to this Agreement, and waives any and all such rights to interest
which it claims it may otherwise be entitled pursuant to law, including,but not limited to,the
local government Prompt Payment Act(50 ILCS 50111, et seq.), as amended, or the Illinois
Interest Act(815 ILCS 205/1, et seq.), as amended. The parties hereto further agree that any
action by the VENDOR arising out of this Agreement must be filed within one(1)year of the .
date the alleged cause of action arose or the same will be time barred. The provisions of this
paragraph will survive any expiration, completion and/or termination of this Agreement.
10. INDEMNIFICATION
To the fullest extent permitted by law, VENDOR agrees to and shall indemnify, defend and
hold harmless the CITY, its officers, employees, agents, boards and commissions from and
against any and all claims, suits, judgments, costs, attorney's fees, damages or other
relief, including but not limited to workers compensation claims, in any way resulting from
or arising out of negligent actions or omissions of the VENDOR in connection herewith,
including negligence or omissions of employees or agents of the VENDOR arising out of
the performance of this Agreement. In the event of any action against the CITY, its
officers, employees, agents, boards or commissions, covered by the foregoing duty to
indemnify, defend and hold harmless such action shall be defended by legal counsel of the
CITY's choosing. The provisions of this paragraph shall survive any expiration, completion
and/or termination of this Agreement.
11. NO PERSONAL. LIABILITY
No official, director, officer, agent or employee of the CITY shall be charged personally or
held contractually liable under any term or provision of this Agreement or because of their
execution, approval or attempted execution of this Agreement.
- 3 -
Z�
12. INSURANCE
A. Comprehensive Liability. The VENDOR shall provide, pay for and maintain in
effect, during the term of this Agreement, a policy of comprehensive general
liability insurance with limits of at least $1,000,000 aggregate for bodily injury and
$1,000,000 aggregate for property damage.
The VENDOR shall deliver to the DIRECTOR a Certification of Insurance
naming the CITY as additional insured. The policy shall not be modified or
terminated without thirty(30) days prior written notice to the DIRECTOR.
The Certificate of Insurance which shall include Contractual obligation assumed by
the VENDOR under Article 10 entitled "Indemnification" shall be provided.
This insurance shall apply as primary insurance with respect to any other insurance or
self-insurance programs afforded to the CITY. There shall be no endorsement or
modification of this insurance to make it excess over other available insurance,
alternatively, if the insurance states that it is excess or prorated, it shall be endorsed
to be primary with respect to the CITY.
B. Comprehensive Automobile Liability. Comprehensive Automobile Liability
Insurance covering all owned,non-owned and hired motor vehicles with limits of not
less than $500,000 per occurrence for damage to property.
C. Combined Single Limit Policy. The requirements for insurance coverage for the
general liability and auto exposures may be met with a combined single limit of
$1,000,000 per occurrence subject to a$1,000,000 aggregate.
D. Professional Liability. The VENDOR shall carry Professional Liability
Insurance covering claims resulting from error, omissions or negligent acts with a
combined single limit of not less than $1,000,000 per occurrence. A Certificate of
Insurance shall be submitted to the DIRECTOR as evidence of insurance
protection. The policy shall not be modified or terminated without thirty(30) days
prior written notice to the DIRECTOR.
13. CONSTRUCTION MEANS,METHODS, TECHNIQUES. SEQUENCES,
PROCEDURES AND SAFETY
The VENDOR shall not have control over or charge of and shall not be responsible for
construction means,methods,techniques, sequences or procedures,or for safety precautions
and programs in connection with the construction,unless specifically identified in the Scope
of Services.
14. NONDISCRIMINATION
In all hiring or employment made possible or resulting from this Agreement,there shall be no
discrimination against any employee or applicant for employment because of sex, age,race,
color, creed,national origin,marital status,of the presence of any sensory,mental or physical
handicap, unless based upon a bona fide occupational qualification, and this requirement
shall apply to, but not be limited to, the following: employment advertising, layoff or
termination,rates of pay or other forms of compensation and selection for training,including
apprenticeship.
��3
No person shall be denied or subjected to discrimination in receipt of the benefit of any
services or activities made possible by or resulting from this Agreement on the grounds of
sex, race, color, creed, national origin, age except minimum age and retirement provisions,
marital status or the presence of any sensory,mental or physical handicap. Any violation of
this provision shall be considered a violation of a material provision of this Agreement and
shall be grounds for cancellation, termination or suspension, in whole or in part, of the
Agreement by the CITY.
15. ASSIGNMENT AND SUCCESSORS
This Agreement and each and every portion thereof shall be binding upon the successors and
the assigns of the parties hereto; provided, however, that no assignment shall be made
without the prior written consent of the CITY.
16. DELEGATIQNS AND SUBCODURACTORS
Any assignment,delegation or subcontracting shall be subject to all the terms,conditions and
other provisions of this Agreement and the VENDOR shall remain liable to the CITY with
respect to each and every item, condition and other provision hereof to the same extent that
the VENDOR would have been obligated if it had done the work itself and no
assignment, delegation or subcontract had been made. Any proposed subcontractor shall
require the CITY's advanced written approval.
17. NO CO-PARTNERSHIP OR AGENCY
This Agreement shall not be construed so as to create a partnership, joint venture,
employment or other agency relationship between the parties hereto.
18. SEVERABILITY
The parties intend and agreed that, if any paragraph, sub-paragraph, phrase, clause or other
provision of this Agreement, or any portion thereof, shall be held to be void or otherwise
unenforceable, all other portions of this Agreement shall remain in full force and effect.
19. HEADINGS
The headings of the several paragraphs of this Agreement are inserted only as a matter of
convenience and for reference and in no way are they intended to define,limit or describe the
scope of intent of any provision of this Agreement, nor shall they be construed to affect in
any manner the terms and provisions hereof or the interpretation or construction thereof.
20. MODIFICATION OR AMENDMENT
This Agreement and its attachments constitutes the entire Agreement of the parties on the
subject matter hereof and may not be changed, modified, discharged or extended except by
written amendment duly executed by the parties. Each party agrees that no representations or
warranties shall be binding upon the other party unless expressed in writing herein or in a
duly executed amendment hereof, or change order as herein provided.
21. APPLICABLE LAW
This Agreement shall be deemed to have been made in, and shall be construed in accordance
with the laws of the State of Illinois. Venue for the resolution of any disputes or the
enforcement of any rights pursuant to this Agreement shall be in the Circuit Court of Kane
County, Illinois.
- 5 -
1
22. NEWS RELEASES
The VENDOR may not issue any news releases without prior approval from the
DIRECTOR, nor will the VENDOR make public proposals developed under this
Agreement without prior written approval from the DIRECTOR prior to said documentation
becoming matters of public record.
23. COOPERATION WITH OTHER VENDORS
The VENDOR shall cooperate with any other vendors in the CITY's employ or any work
associated with the PROJECT.
24. INTERFERENCE WITH PUBLIC CONTRACTING
The VENDOR certifies hereby that it is not barred from bidding on this contract as a result
of a violation of 720 ILCS 5/33E et seq. or any similar state or federal statute regarding bid
rigging.
25. SEXUAL HARASSMENT
As a condition of this contract, the VENDOR shall have written sexual harassment
policies that include, at a minimum, the following information:
A. the illegality of sexual harassment;
B. the definition of sexual harassment under state law;
C. a description of sexual harassment, utilizing examples;
D. the vendor's internal complaint process including penalties;
E. the legal recourse,investigative and complaint process available through the Illinois
Department of Human Rights, and the Illinois Human Rights Commission;
F. directions on how to contact the department and commission;
G. protection against retaliation as provided by Section 6-101 of the Human
Rights Act. A copy of the policies shall be provided by VENDOR to the
Department of Human Rights upon request 775 ILCS 5/2-105.
26. WRITTEN COMMUNICATIONS
All recommendations and other communications by the VENDOR to the DIRECTOR and
to other participants which may affect cost or time of completion, shall be made or
confirmed in writing. The DIRECTOR may also require other recommendations and
communications by the VENDOR be made or confirmed in writing.
27. NOTICES
All notices, reports and documents required under this Agreement shall be in writing and
shall be mailed by First Class Mail, postage prepaid, addressed as follows:
- 6 - ^ l
1 �3
2�ti�
A. As to
CITY:
Jeffery D. Massey
Director of Information Technology Services
City of Elgin
150 Dexter Court
Elgin, Illinois 60120-5555
B. As to VENDOR:
DOR: 1
I�vv� —Tv oovc(Ar �"iS ��"
T ScU .1 Lv 6UI Y�
28. COMPLIANCE WIT14 LAWS
Notwithstanding any other provision of this AGREEMENT it is expressly agreed and
understood that in connection with the performance of this AGREEMENT that the
VENDOR shall comply with all applicable Federal, State, City and other requirements of
law, including,but not limited to, any applicable requirements regarding prevailing wages,
minimum wage, workplace safety and legal status of employees. Without limiting
the foregoing, VENDOR hereby certifies, represents and warrants to the CITY that all
VENDOR'S employees and/or agents who will be providing products and/or services
with respect to this AGREEMENT shall be legal residents of the United States.
VENDOR shall also at its expense secure all permits and licenses,pay all charges and fees
and give all notices necessary and incident to the due and lawful prosecution of the
work, and/or the products and/or services to be provided for in this AGREEMENT.
The CITY shall have the right to audit any records in the possession or control of the
VENDOR to determine VENDOR'S compliance with the provisions of this section. In
the event the CITY proceeds with such an audit the VENDOR shall make available to the
CITY the VENDOR'S relevant records at no cost to the CITY.
IN WITNESS WHEREOF,the parties hereto have entered into and executed this
agreement effective as of the date and year first written above.
FOR THE C THE VENDOR:
Sean Stega 1
City Manager
Attes
a
City Clerk
- 7 -
CITYOFELGIN
REQUESTFORPROPOSALS
VoiceOverlPPhoneSystemUpgrade
RFP13-003
ELGIN R
CityofElgin
Inform ationTechnologyServicesDe part ment
150DexterCourt
Elgin,IL60120
All Telcom Innovations Group responses and materials contained in this document
including but not limited to:pricing, charts, diagrams, and other attachments shall be
considered confidential and proprietary.
January2,2013
i
TABLE OF CONTENTS#
SECTION PAGE
InstructionstoVendors 3
Introduction. 4
ScopeofServices. 7
ProposaICostSubmittal. 11
Eva IuationofProposa1. 12
StandardFormsandRequiredSubmittaIs:
Agreement. 13
VerificationRequirements. 20
Equal Em ploymentWrittenCommitmentGuideline. 21
SexualHarassment. 22
Bidder'sEmployeeUtiIization For m. 23
Tax/Collusion/Debarment/PrevailingWage/LegalStatusofEmployeesAffidavit 24
2
RFP No. 13-003, Voice Over IP Phone System Upgrade Due February 6, 2013 at 11:00 am City of Elgin, 150
Dexter Court,Elgin IL 60120-5555 Ph:(847)931-5605 Fx:(847)931-5689 Proposer Name: Telcom Innovations
Group, LLC
CONTACT. Matt Schwartz— Sr. Account Manager 630-616-4236, nischwartz Wask-tig.com
CITY OF ELGIN,ILLINOIS,REQUEST FOR PROPOSALS
INSTRUCTIONS TO VENDORS
The City of Elgin requests proposals for a Voice Over IP Phone System Upgrade. This proposal process and award of
the contract are made in conformance with Elgin Municipal Code Title 5. The City of Elgin reserves the right to reject
any or all proposals, or any part thereof, or to accept any proposal or any part thereof, or to waive informalities in any
proposal, if deemed to be in the best interest of the City. PLEASE SUBMIT PROPOSAL WITH ONE ORIGINAL
AND ONE CD with the proposal number and name, time of opening, and company name clearly marked on the
envelope to the City of Elgin Purchasing Department, 150 Dexter Court,Elgin, IL 60120-5555. Comply
Prior to proposal opening, a Vendor may correct, modify or withdraw its proposal by making the request in writing
prior to the time and date for the proposal opening. All corrections and modifications must be delivered to the
Purchasing Department in a sealed envelope with a notation on the envelope indicating that it contains a modification
or correction to the original proposal submitted,and identifying the proposal by name,number and opening date. Read
and Understood
Proposal awards made by the City Council of the City of Elgin may be corrected or amended in the sole discretion of
the City Council prior to the city's execution and delivery of a signed agreement to a Vendor.
Proposals must be signed by an authorized official of the Vendor's organization, and the name of the official and title
typed below the signature. Proposals must be sealed in an envelope clearly marked with proposal name and due date
written thereon. Faxed proposals will not be accepted.No proposal may be withdrawn after the scheduled closing time
for receipt of proposals for 60 days. Award shall be made within 60 days unless award date is extended.
Read and Understood
Purchases made by the City of Elgin are exempt from the payment of federal excise tax and State of Illinois sales tax
and any such taxes must not be included in the proposal prices. Unless otherwise indicated, deliveries are FOB
destination Elgin, Illinois. Read and Understood
In the case of a conflict between unit price and extended price, unit price shall take precedence. If goods are not
delivered or services are not performed within the time frame specified in the Request for Proposal(or where no time is
specified, within a reasonable time frame) the City of Elgin reserves the right to cancel the order or any part thereof.
Read and Understood
If required in the specifications, the Vendor must submit with its proposal a certified check or bid bond in the amount
of five percent (5%) of the total base proposal, or other amount indicated herein, payable to the City of Elgin, as a
guarantee that the selected Vendor will sign a contract and provide any required bonds or insurance within fifteen days
of receiving the contract. The proceeds of the proposal guarantee shall become the property of the City if, for any
reason, the selected Vendor withdraws its proposal before its expiration or cannot provide a signed contract, bonds
and/or insurance within ten days after award. Read and Understood
Proposals will be considered on goods complying substantially with specifications provided each deviation or
alternative is identified and described in an attachment to the proposal. The City of Elgin reserves the right to
determine whether such deviations or alternatives are acceptable. Brand names that may be mentioned in specifications
as used only as a reference to the type and quality of goods desired unless otherwise indicated. Read and
Understood
The selected Vendor(s) must comply with all laws, rules and regulations pertaining to public contracts as adopted by
the State of Illinois and the City of Elgin,including but not limited to the payment of prevailing wages. Comply
Proposals must contain:
1.A signed Tax/Collusion/Debarment Affidavit
2.A signed Agreement. If awarded a contract,a fully executed copy will be sent to you.
3.A completed Bidder's Employee Utilization Form(if you employ 5 or more persons).
3
4.A signed Sexual Harassment Form
5.Any other information or materials required in the specifications.
Comply to all above
Bid announcements can be found on the City of Elgin Home Page at www.c*tvofelgin_org
4
Introduction
The City of Elgin, Illinois (the City), invites qualified Vendors (Vendor) to submit responses to its
Request for Proposal (RFP) to furnish Voice Over IP Phone System Upgrade. Proposals are to
include pricing for all material, equipment, and labor to satisfy the RFP requirements. This RFP is
part of a procurement process that helps us serve the City's best interests. It provides a formal and
unrestrictive opportunity for the City to consider the services of responding Vendors. The process
being used in this case should not be confused with the process of competitive sealed bidding. The
latter process is usually used where the goods and services being procured can be precisely
described and price is generally the determining factor. With a Request for Proposal and
Competitive Negotiation, price is not required to be the determining factor, although it may be, and
the City has the flexibility to negotiate with one or more Vendors to arrive at a mutually beneficial
relationship. All questions about this process or the requirements must be in writing and forwarded
to Purchasing Director Daina DeNye via e-mail to Denye_D @cityofelgin.org. Comply
The City is not responsible for any cost a Vendor incurs in responding to this RFP or during
participation in the negotiation process. Read and Understood
The City of Elgin, Illinois is located in Northeastern Illinois and serves a population of
approximately 110,000 and has 40 square miles encompassing its city limits. The City operates
under a Council-Manager form of government in which the Manager serves as the Chief Executive
Officer. City administration is divided into eight departments: Office of the City Manager, Legal
Services, Fiscal Services, Public Services, Community Development, Police, Fire, and Parks &
Recreation Department. The City employs approximately 1000 full-time and part-time employees.
The City has voice & data network facilities located in 28 buildings throughout the City. The City
has a converged voice, video and data network with City owned fiber optic cable inter-connecting
all City facilities. The City currently deploys an Ethernet network with IOGB backbone, IOGB and
1 GB server connections, 1 GB and I OOMB to the IP Phone/desktop. The network is a multi-switch
virtual core using Extreme Networks Summit Series X650 (5) for the core and X460 ethernet
switches at the edge with the City Hall being the fiber network hub. The City currently uses the
Cisco Unified Communications Manager VOIP phone system with Cisco Unity voice mail, Cisco
Emergency Responder and the Cisco Customer Contact Center. The proposed VOIP solution must
be compatible with Extreme Networks Summit Series X650 and X460 ethernet switches. Read and
Understood, TIG has certified technicians for Cisco and is an Extreme Networks partner, so we are
very familiar with the Summit Series switching network.
The scope of services section will describe the subject area for which the City of Elgin is seeking a
solution. The section will describe the required tasks, and set out basic requirements, which must
be met as stated for the proposal to be considered. Vendors are free to propose any solution that
meets the stated requirements. Read and Understood, TIG is proposing a Mitel solution which meets
or exceeds all requirements.
Questions about this RFP, scope of services, or submission requirements must be submitted in
writing to Daina DeNye via e-mail to Denye_D @cityofelgin.org. Questions will be accepted until
9:OOam January 15, 2013. An addendum responding to all questions received by that time will be
issued on Thursday January 16, 2013. The due date for responding to this RFP is I1:OOam
Tuesday Feb 6, 2013. Read and Understood
5
Current Computing Environment
There are approximately 510 networked HP PC clients connected to HP servers Citywide. The
desktop PC's are Pentium's, each with local drives running Windows XP with Internet Explorer
browser, Microsoft Exchange and Microsoft Office application suite. The network topology is
10/100/1000MB Ethernet to the desktop with a 10GB server backbone. There are approximately
110 mobile devices that connect to the City network via cellular data service. The devices connect
via NetMotion mobility VPN or through the 2X remote application server.
Microsoft Windows/Active Directory is the primary network OS for file, print and authentication
services with Microsoft and LINIX servers used for application services. Several HP servers are
designated as application servers running Windows 2003/2008 OS and MS SQL 2005 databases
for general City.applications, including ESRI's GIS, Sungard Naviline Suite. All of the above
mentioned servers reside at the Elgin City Hall.
The City has an integrated enterprise backup and restore tape library system made by Exabyte,
Inc. It utilizes Symantec Backup Exec backup software, an internal server and an Exabyte tape
library and online storage area network (SAN). All servers Citywide are backed up to this device.
The City's wide area network (WAN) consists of 28 sites connected via private fiber optic network.
TCP/IP is the primary protocol. Wireless access is available at all City sites providing secured
local network access and open Internet access.
Internet Access and Security
Primary Internet access is provided through Northern Illinois University NIUNet with secondary
service from ComCast. The NIUNet connection is 100MB with 50MB ComCast service as a
backup. Internet service is connected to redundant Palo Alto Networks PA-500 firewalls in the
Elgin City Hall.
More specifics to the computing environment relative to this project are as follows:
Network Infrastructure
• TCP/IP
• Ethernet 10/100/1000Mb
• Palo Alto PA-500 firewalls
• Extreme Networks routers for wide area communication
• Extreme Networks 10/100/1000Mb switches to desktop
• 10 Gigabit switches at some large sites for server connections
Network Servers
• HP Intel Servers (qty < 20)
• Multiple sets of failover ESX 4.1 VMware servers providing approximately 20 VM servers
Microsoft 2003 and 2008 servers with Active Directory
Microsoft domain controller and file and print at several sites
• IBM iSeries AS400
1 production, 1 test/DR
• HP Lefthand iSCSI SAN 6 TB usable Storage
4 TB Storage in use
6
Databases
• DB2 on IBM AS400
• MS SQL 2005/SQL 2008 on Windows 2008
Collaboration
• Outlook, SharePoint, Live Meeting and IM
Desktop PC's(5 year replacement cycle)
• HP Small Form Factor Computer
• 600+Windows XP OS
• Standard application include:
a. MS Office 2010
b. Symantec anti-virus
Enterprise Backup and Restore
• Exabyte tape library with Symantec Backup Exec software
• LTO-4 tape drive
• 7 tape slots each tape will hold 800 GB
• Total tape capacity is unlimited
• Online backup SAN storage 4 TB
IT Staff
• 3 application specialists
• 1 network specialists
• 2 desktop support
• 1 GIS specialists
• 1 Database Administrator
• 1 Webmaster
• 1 IT Director
Read and Understood
Scope of Services
The current VOIP network design and equipment have served the City well for the last ten years.
The system is using Cisco Unified Communications Manager version 7.1.3 with 1000 device
licenses, Cisco Unity Connections voice mail version 7.1.3 with 1000 mailbox licenses, Cisco
Emergency Responder version 7.1.1, and Cisco Unified Customer Contact Center Express
(enhanced) version 7.0.2 with 25 agent licenses. The existing servers are HP/Cisco DL380 G5.
There are four (4) PRI circuits for PSTN connections, two (2) at the Elgin City Hall and two (2) at
the Elgin Police Department. Read and Understood
Current Equipment
Current VOIP Equipment Configuration by Device Pool and Location:
Parent Child Total Locations Total IP Analog Other
Device Device Number Device Device Device
Pools Pool of Phone
Devices
Elgin_Pool 215 Cisco
3725
2PR1
City Hall 150 Dexter 185 147 38 VG248
Ct60120
Hemmens 45 Symphony 30 20 10
Way 60120
Centre 78
Pool
Centre 100 75 40 35 VG248
Symphony
Way 60120
Hawthorne 28 Brookside 3 2 1
Nature Drive 60123
Center
FS1_Pool Fire 550 Summit 27 23 4 1760V
Station 1 St 60120 ATA186
FS2_Pool Fire 650 Big 14 10 4 1760V
Station 2 Timber Rd ATA186
60123
FS3 Pool 18
Fire 2455 Royal 11 7 4 1760V
Station 3 Blvd 60123 ATA186
Airlite 74 N Airlite St 7 5 2
Water 60123
Parent Child Total Locations Total IP Analog Other
Device Device Number Device Device Device
Pools Pool of Phone
Devices
8
Parent Child Total Locations Total IP Analog Other
Device Pools Device Number Device Device Device
Pool of Phone
Devices
FS4 Pool 35
Fire 599 S Mclean 10 6 4 1760V
Station 4 Blvd 60123 ATA186
Highlands 875 Sports 17 13 4 1760V
Golf Club Way 60123 ATA186
Elgin 709 Sports 8 6 2 1760V
Sports Way 60123 ATA186
Complex
FS5_Pool Fire 13 804 Villa St 13 7 6 1760V
Station 5 60120 ATA186
CEM_Pool Bluff City 9 945 Bluff City 9 6 3 1760V
Cemete Blvd 60120 ATA186
LDP—Pool Lords 22 325 Hiawatha 22 14 8 1760V
Park (4 Dr60120 ATA186
locations
FS6_Pool Fire 21 707 W 21 15 6 1760V
Station 6 Chicago St ATA186
60123
FS7_Pool 40
Fire 3270 24 18 6 1760V
Station 7 Longcommon ATA186
Prkwy 60124
Bowes 1250 Bowes 16 11 5 1760V
Creek Creek Blvd ATA186
Country 60124
Club
PD—Pool Police 203 151 Douglas 203 155 48 3725
Dept Ave 60120 (2PR1)
VG248
PublicWorks Public 46 1700 Holmes 46 40 6 1760V
Works Rd 60123 ATA186
RIV_Pool Riverside 22 375 W River 22 18 4 1760V
Water Rd 60123 ATA186
Plant
SLD_Pool Slade 10 Slade Ave 10 6 4 1760V
Water 60120 ATA186
Plant1
WGP_Pool Wing Park 17 1000 Wing St 17 11 6 1760V
(3 60123 ATA18
locations
Totals 790 580 210
9
Phones by device Type:
Cisco 7912 130
Cisco 7940 349
Cisco 7960 57
Cisco ATA18642
Cisco VGC 3
Cisco 7925 4
Since much of the existing system is ten years old it is the intention of this project to replace the
entire VOIP system. Proposals must include all necessary hardware, software and licensing for a
complete turn-key VOIP system. Including appropriate IP-Analog converter devices to provide
access for analog equipment (fax, phone, modem). The replacement devices for the 7940 and
7960 phones should provide 1 GB network switch interface for the phone/PC. Replacements for
the 7912 phones should be 100MB interface but can be 1GB if the cost difference is negligible.
Proposals must also include two (2) gateways for PSTN connections using two (2) T1 PRI circuits
on each gateway. Read and Understood, TIG has proposed 6 Line phones for replacement of the
7912, 7940 and 7960 phones which exceeds current requirements. Gigabit (5320E) phones have
been proposed for the 7940+. All ATAs where analog needs are required, we have proposed to
utilize our own proprietary analog station gateways which can accommodate the City's needs in a
like manner.
Key System Requirements:
The city has been utilizing VOIP for the last ten years and is well acquainted with the basic
functionality provided by VOIP. Those functional requirements will not be spelled out here in detail,
but are expected to be disclosed in the proposal response. At a minimum, the solution proposed
must provide the equivalent functionality for user/device management, call routing management,
voice mail, E911 location, and customer contact center, as provided by the following systems:
Cisco Unified Communications Manager version 7.1.
Cisco Unity Connections voice mail 7.1
Cisco Emergency Responder 7.1
Cisco Customer Contact Center 7.1
Read and Understood, our Contact Center with growth to double has been proposed with 25 agents
and 3 supervisors. Full reporting, Salesforce.com integration, CTI integration and more have been
included. All proposed software with the exception of proprietary trunk gateways (Fail-over)will be
virtualized leveraging the existing VMware Environment at the City.
In addition to the basic requirements above, the following are specifically required to be present in
the proposed solution:
System redundancy- no single point of failure in call routing/management, call center, voice mail,
or E911 location address information Read and Understood, please see design overview in
executive summary.
Mitel's integrated notification and dispatch capabilities comply with E-911
legislation in North America. Our solution ensures immediate response to a
911 call. Emergency responders can pinpoint the location of the student or
staff member who placed the distress call and send rapid assistance.
Wireless phones in the classroom, instant paging, and features such as
Record-a-Call, Malicious Call Tag, and text messaging make it possible to
notify the masses and encourage proactive responses. These features also
enable the ability to arrange instant emergency conferences as well as
universally reach security personnel, and notify inbound callers about status
updates. Through Recorded Messaging, Township High School District
211 could alert parents and staff of real-time changes to school or district
information (e.g., poor weather) or to raise a health risk (e.g., flu outbreak).
With Emergency Services support, when an emergency number is dialed (for
example 911), a Customer Emergency Services ID (CESID) is sent from the
3300 ICP to the Public Safety Answering Point (PSAP). The CESID is used as
a key for the PSAP to determine the precise location of the caller.
CESID information is passed to ATT's Call Locator ID Software. Locator ID is
a public safety service that displays specific station location information at a
Public Safety Answering Point (PSAP) when someone dials 9-1-1 from a PBX.
Locator ID allows the School District to provide the exact location of the 9-1-
1 call to the public safety dispatcher and a way for the District to update the
9-1-1 database with current location information. Locator ID Service
provides address and location information for the stations that operate
behind the PBX.
Locator ID software purchase costs (one time and monthly recurring fees)
are based on a graduated scale according to the number of stations included
under contract. ATT is the only provider of this software. Locator ID
software is required to pass location information from multiple addresses.
Please contact ATT for exact pricing for the City's configuration.
Please visit the following websites sponsored by The Illinois Commerce
Commission for complete detail of 911 regulation and compliance.
http://www.icc.illinois.gov/
The District is responsible for building the initial Call Locator ID Software
database and updating it with moves, adds and changes.
E911 - Basic Local Notification
Buildings,Campus '
local or Remo:e Local P•AF
C651ri
Id��.._.
F p3 [Alt �
IT T
8.
Gsf:r
t.j
Q
Dri_ _
:J Database
Fj
Basic notification meansthat a notification of an outgoing 911 call is sent to the Console or a
disptayset. Someone must be by the Console or the Set to seethe call.The call is not
intercepted it is only displayed as info_
ESyatiunal Emergency, ,
\umber.- sxociaatiun ..
E911 - Mitel IP PBX Telephone Moves
Mitel IP PBX Layer 2 Swah
LAN
CE 10:613948SW4
Location:Phase 4.3F
I'DIrikt R ory
3301 %-UJ F I G-D 3--4j 6139185014 4,
Vft STP or CDP turned on,the telephone device receivesthe MAC address and port ID of the port it is
connectedto.This info is passed to the 3300 as the telephone is registered.This info is placed in the PBX in
special tables to facilitate the cross referencing and correlation of data.
Onetablelinks the extension number to L2 MAC.to CESID
Another table links CESIDto physical location
These tables are populateddynamically based on the movement of IP Devices.
E911 - Mitel IP PBX Telephone Moves
Mitel IP PBX Layer 2 Switch
LAN Floor 3
D N 3301
EL2 RACIPort:08-OD-CF-10-03•M
CESID:
location:, tiaso
ocation:Phase 4,3F1 ON 3301 Moves
IforriFloof3to Floor 2
Layer 2 Switch
P I
bor 2
ON 3301
L2fAACjPort:08-0D-OF-10-04-10
CES20;6134485a*
Location:Phase 4.2G7
Dlrectayt+kxrbr pop
-7,7 Commits L�Z,M W w
CSID
R
33)1 K-4485W4 Phi 4,YJ
R
-,''Utrect—,
In this exercise the telephone device 3301 has moved. The 3300 has re-
correlated the CESID in its database.
E911- Detection and Routing
Buildings,Campus
Local or Remote Lcca PSAP
r�.er C—S.D J G,D _
(EI C-A
O
wT'f
AU atabase
i
513 948 50UY Company,3reet address
?Vase a,•33FL rap Bad Rum
The CLI of the trunk used by the outbound call is substituted by a CESID. A
unique number associated with the physical location of the calling device.
Many devices can have the same CESID. This is based on the granularity of
how you want to pinpoint the caller. To the device, the area, the floor. One
area must have a max of 40,OOOsq ft (open view).
SIP based system Comply, our solution fully supports open SIP standards. SIP phones could be
utilized on our system or the City could use the Mitel IP Phones which are dual mode (both SIP
and MiNet-proprietary Mitel protocol)
Dial-in Conference Bridge capability for at least ten concurrent callers
Comply
End user desktop application for user presence, voicemail access, desktop phone integration, IM
client Comply
Native mobile app for iOS devices and Android devices to allow access for incoming/outgoing
calls from the end user desktop phone number, access to voicemail, user presence and IM Comply
Integration with Microsoft active directory
Comply Integration with Microsoft
Exchange/Outlook Comply
Ease of use for provisioning/managing end users and devices
Comply, all system admin is done centralized via web browser.
All locations will be clustered together so that changes made
will propagate across the network.
Customer Contact Call Center requirements: 9
CTI integration with Salesforce.com CRM
Comply
I
Call Center skills based routing
Call Center longest available routing
Call Center round robin routing
Reporting on call volumes, wait time in queue, abandoned calls, and call dispositions
Supervisor monitoring, call recording and barge-in
Comply to all Contact Center requirements
Professional Services:
A primary goal of the infrastructure upgrade is to create a redundant and highly available network
and to eliminate any single point of failure. Professional services are required to create a
configuration for a distributed server/appliance environment in two or more city buildings for the
PSTN connection, call routing management, voicemail, customer contact center and E911 location
server/appliance services. Comply
Project management services are not required or requested from the Vendor. City IT staff will
provide project management. Read and Understood
Rack Mounting & Installation services are not required or requested from the Vendor. City IT staff
will perform the hardware rack installations. Read and Understood
Implementation Plan
Please provide a detailed work plan including vendor's methodology for implementing the
proposed solution including a Gantt chart. This section should address all key phases including
project planning, configuration, testing, rollout and support. A project plan listing tasks,
dependencies, owner (vendor or City) and associated labor hours is required. Responses should
include implementation plan considerations including estimated time frame and deliverables for
various stages of the project. Key areas of interest include testing procedures and project risk
mitigation to avoid system downtime. Read and Understood
The new system must work in parallel with the existing Cisco system to allow full interoperability,
four digit dialing, inbound and outbound PSTN calling. This will allow for a manageable
replacement program to replace existing phones on the existing system with new phones on the
new system over a scheduled time frame. Comply
Additional Services
Additional work above and beyond stated scope of services may, from time to time, be requested
by the City. All such additional work must be authorized by the City in writing. For all additional
work, vendor is requested to provide a proposal which shall include a breakdown of the hourly rate
which will be applicable, in determining the cost of these services, by major category of employee;
for these additional services, billing will be broken down into time per category by major task.
These fees will be fixed for the initial period of two years, and negotiated thereafter. Prior to
accepting an assignment for additional work, you will be requested to provide a proposed fee for
the task on a "not to exceed" basis prior to receiving authority to proceed. Read and Understood
10
Proposal Cost Submittal
Please provide all individually identifiable costs required to provide the proposed equipment and
professional services. Please indicate quantities, per unit costs and extended costs. The City is
exempt from sales tax. Tax exempt certificate#E9996-0771-10
Hardware Qty: Unit Cost: Ext Cost:
Servers:
PRI PSTN Gateways:
Other Switches:
Telephones:
Analog converters:
Other hardware:
Software Licenses:
Professional Services:
Other Costs:
(Please Itemize)
Grand Total Proposed Cost:
The first year of system maintenance should be included in the purchase price. Please provide
detailed cost information for annual maintenance for hardware and software beginning in year 2.
Annual Maintenance Hardware:
Annual Maintenance Software:
Read and Understood, please see our detailed cost information sheet.
Client References
Please provide at least two references for similar systems installed within the last two years:
Customer Name
Lake County
Contact Name
John Barker
Contact Address
18 N. County, Lake County, IL
Contact Telephone Number
847-377-2777
Contact E-mail
JBarker @co.lake.il.us
Description of Comparative System —please be specific and detailed on # of ACD agents, locations& phones
11
This customer has a 21+ site Mitel network with over 3000 Mitel Superset 4000 series and IP
telephones. Centralized voice mail.
Customer Name
Palatine School District #15
Contact Name
Carol Gaiewski
Contact Address
110 N Harrison Street Palatine, IL 60067
Contact Telephone Number
(847) 963-3230
Contact E-mail
caaiewskc(@ccsd 15.net
Description of Comparative System —please be specific and detailed on # of ACD agents, locations & phones
20+ Schools running Mitel Communications Director in a virtualized environment with Centralized NuPoint
Voicemail, similar IP Phones and over 1500 IP Phones deployed.
Customer Name
Warren Township SD 121
Contact Name
Bill Chapin
Contact Address
34090 Almond Rd Gurnee, IL
Contact Telephone Number
847-599-4301
Contact E-mail
bchapin awths.net
Description of Comparative System — please be specific and detailed on # of ACD agents, locations & phones
2 Large High Schools with IP Phones and IP Networking between locations.
Customer Name
West Bend SD #1
Contact Name
Jim Dolley
Contact Address
735 S. Main St, West Bend, WI
Contact Telephone Number
(262) 335-8303
12
Contact E-mail
idolley(cDwest-bend.k 1 2.wi.us
Description of Comparative System —please be specific and detailed on # of ACID agents, locations& phones
1 1 Schools, IP Networked with Centralized Voicemail and approx 1000 IP Phones
13
Project Schedule GANT Chart and outline of Project Milestones.
iJ
I?emiption Responsi►billiry Week T ee-k 11 Week TVeek IV_eaIk
=>! 6
' ----------
D.2c
-------------------------------------------s---------}.a-------------- - ------ ---------- ------------- -----------------------
-------------------------------------- ------------------------------------ ------------------------------------------------------------
------------------------------------ ------------------------------------I-----#---- --------- ----------- ----------- ---------
J
-------------------------------------.- - --------------------- --°----- its).+j'_Le•S >--------- ---------------------
----- D St --------' ----------
�r=-`.�M.-�Sr3� �..•�IV_____-- -^_-s.--_.ATM��.�_, _.. ___^.__»-_._ _--..---_-^- __.-__..__,._ ---
-------------- --------- ----------- ------------ ----------- ------------ --- 3 - --- ---;------
F-----------
----------------------------------------------------------------------- ------------------------------------
_._
v _ --
----_---_------------------------------ ----------------------- ----------------------------------------------- ------------ ------
--------------------------------------- ------------------------------------------------ ----------- ------------------------ ---------- -----------------------
'rL. 3[('1.�'�- T!74•nar,= C• i.7rrM..?, i lf;
ti
IT_ ----a'T---------------------------- --------------------------------—-- --__---_-___ _--___----_ ___-_----__ ---_--------I-----------
I Di
--------------------------------------•------------—-------=- -- ---------- ---
s c,iio,:,- , ii. -
Dzr.
t
Project Milestones:
Contract Executed Scheduled completion date: Monday following Elgin City Council Meeting
On-Site customer meeting Scheduled completion date: 3 Days following Contract execution
Database Gathered Scheduled completion date: 10 Days following On-Site customer meeting
Equipment Set-up Scheduled completion date: 10 Days following Database Gathering
Installation Scheduled completion date: 10 Days following Equipment setup
Customer Training Scheduled completion date: 3 Days following Installation
Wrap-up Scheduled completion date: 3 Days following Training
i
City of Elgin-TIG Proposal
1410 *11)
MITEL
e, Exclusive Business
ELGI Partner
,N
THE CITY IN'THE SUBURBS
BASE PROPOSAL
. ae r� a
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
84010781 Virtual MCD Enterprise Bundle 1 3,495.00 3,495.00 40.00 2,097.00 2,097.00
vMCD;vMAS,vMBG,Ent UCC,Active Directory
MCD-Solution Licenses
84010007 MCD Enterprise User License 162 180.00 29,160.00 40.00 108.00 17,496.00
Desktop Devices-IP Phones and Accessories
80011223 5320 IP Phone 130 250.00 32,500.00 40.00 150.00 19,500.00
80011506 5320E IP PHONE 406 315.00 127,890.00 40.00 189.00 76,734.00
81306130 5610 IP DECT Handset Bundle 4 495.00 1,980.00 40.00 297.00 1,188.00
81021202 LIVE CONTENT SUITE(5320/30/40/60) 1 - - 0.00 - -
Unified Communications
84009298 UC Advanced 500 User Package 1 44,550.00 44,550.00 40.00 26,730.00 26,730.00
84009298 UC Advanced 1 Deskphone License 36 99.00 3,564.00 40.00 59.40 2,138.40
84010631 UC Advanced Mobile Smartphone 500 User Pkg 1 26,550.00 26,550.00 40.00 15,930.00 15,930.00
84010551 UCC Entry User Lic for Ent'prise 10 245.00 . 2,450.00 40.00 147.00 1,470.00
84010845 AMC UCC License MGR for Enterprise 1 - - 0.00 - -
NuPoint Unified Messaging
84009139 NP.Std UM,1 user 6 17.50 105.00 40.00 10.50 63.00
84009140 NP.Std UM,10 users 2 150.00 300.00 40.00 90.00 180.00
84009141 NuPoint UM Standard 500 User Pkg 1 6,000.00 6,000.00 40.00 3,600.00 3,600.00
Mitel Applications Suite
84009794 MAS NPUM M'Box&Calldir3300(1 User) 6 40.00 240.00 40.00 24.00 144.00
84010642 MAS NPM for MCD 10 Mailbox Licenses 2 350.00 700.00 40.00 210.00 420.00
84010645 MAS NPM for MCD 500 Mailbox Licenses 1 7,000.00 7,000.00 40.00 4,200.00 4,200.00
84010647 Mitel Collaboration Advanced(10 Ports) 1 3,455.00 3,455.00 40.00 2,073.00 2,073.00
Software Assurance and Support
84010229 STD SWAS MCD USER 163 10.00 1,630.00 38.00 6.20 1,010.60
84010233 STD SWAS UCA DESKPHONE 536 11.00 5,896.00 38.00 6.82 3,655.52
84010252 STD SWAS MEG BASE 1 25.00 25.00 38.00 15.50 15.50
84010254 STD SWAS MAS BASE 1 100.00 100.00 38.00 62.00 62.00
84010255 STD SWAS MAS NPM MAILBOX 526 3.50 1,841.00 38.00 2.17 1,141.42
84010261 STD SWAS MAS AWC AUDIO PORT 10 33.00 330.00 38.00 20.46 204.60
84010562 STD SWAS UCC Entry 10 11.00 110.00 38.00 6.82 68.20
84010787 STD SWAS Virtual MCD Base 1 125.00 125.00 38.00 77.50 77.50
84010854 STD SWAS ULM Enterprise 2 - - -
Special Promotions
Move to Mitel One Time Up Front Discount 1 (49,720.90) (49,720.90)
299,996.00 130,477.84
Page 1 of 5
City of Elgin-TIG Proposal
HIM
TIG Part# Description Qty List Ext.List %Cust'Cust Price Ext Cust
MCD-Core Hardware and Software
80011301 3300 We III Enterprise with Dual PRI 1 9,150.00 9,150.00 40.00 5,490.00 5,490.00
80010137 Analog Service Unit,(2)24 Port cards 1 2,420.00 2,420.00 40.00 1,452.00 1,452.00
84007733 MCD ONS license 34 75.00 2,550.00 40.00 45.00 1,530.00
84010362 Enterprise License Group 1 1,000.00 1,000.00 40.00 600.00 600.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
84010228 STD SWAS MCD ONS(ANALOG) 34 4.00 136.00 38.00 2.48 84.32
84010451 STD SWAS Designated License Mgr 1 - - - -
_ 15,381.00 9,233.82
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011127 3300 CX II Enterprise with ASU II(1)24 Port card 1 6,990.00 6,990.00 40.00 4,194.00 4,194.00
84007733 MCD ONS license 6 75.00 450.00 40.00 45.00 270.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
84010228 STD SWAS MCD ONS(ANALOG) 6 4.00 24.00 38.00 2.48 14.88
7,589.00 4,556.38
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011128 3300 CX II Enterprise with ASU II(2)24 Port card 1 7,850.00 7,850.00 40.00 4,710.00 4,710.00
84007733 MCD ONS license 31 75.00 2,325.00 40.00 45.00 1,395.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
84010228 STD SWAS MCD ONS(ANALOG) 31 4.00 124.00 38.00 2.48 76.88
10,424.00 � 6,259.38
MOWo _
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011125 3300 CX II Enterprise base 1 4,665.00 4,665.00 40.00 2,799.00 2,799.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
____. __ ____�___ -• 4,790.00 � 2,876.50
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011125 3300 CX II Enterprise base 1 4,665.00 4,665.00 40.00 2,799.00 2,799.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
4,790.00 2,876.50
NEC
Nq
TIG Part# Descriptions Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011125 3300 CX II Enterprise base 1 4,665.00 4,665.00 40.00 2,799.00 2,799.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
- - 4,790.00 2,876.50
Page 2 of 5
City of Elgin-TIG Proposal
u
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011125 3300 CX II Enterprise base 1 4,665.00 4,665.00 40.00 2,799.00 2,799.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
._.._.. - - --
4,790.00 2,876.50
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011125 3300 CX II Enterprise base 1 4,665.00 4,665.00 40.00 2,799.00 2,799.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
-- --- 4,790.00 2,876.50
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011125 3300 CX II Enterprise base 1 4,665.00 4,665.00 40.00 2,799.00 2,799.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
___---_-.__...._........._......___..___.......-------
_ ---.----_----._r.___
4,790.00 2,876.50
s-.
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011125 3300 CX II Enterprise base 1 4,665.00 4,665.00 40.00 2,799.00 2,799.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
__.- - .......... ___ _ _._.... - ......___... - _._.__..._.....
4,790.00 2,876.50
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011125 3300 CX II Enterprise base 1 4,665.00 4,665.00 40.00 2,799.00 2,799.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
-- -------- -- --------------- -- ---
4,790.00 2,876.50
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011126 3300 CX II Enterprise with Analog Option Board 1 5,265.00 5,265.00 40.00 3,159.00 3,159.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
._._..__..................
_ -...-_-_-----____-.
5,390.00 3,236.50
-
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011125 3300 CX II Enterprise base 1 4,665.00 4,665.00 40.00 2,799.00 2,799.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
_...._.. ------ ---_-.................._.-...__............_._._...._........... --......__..._-....._..._...._._..__.._....- ---._.............---_.. --_.-_....._.._..__.... ----
4,790.00 2,876.50
Page 3 of 5
City of Elgin-TIG Proposal
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011126 3300 CX II Enterprise with Analog Option Board 1 5,265.00 5,265.00 40.00 3,159.00 3,159.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
5,390.00 3,236.50
TIG Part# M Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011126 3300 CX II Enterprise with Analog Option Board 1 5,265.00 5,265.00 40.00 3,159.00 3,159.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
- ---------- --- --- ----- --� --- ----- ---
5,390.00 3,236.50
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011126 3300 CX II Enterprise with Analog Option Board 1 5,265.00 5,265.00 40.00 3,159.00 3,159.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
5,390.00 3,236.50
:mom • �.
TIG Part,# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011126 3300 CX II Enterprise with Analog Option Board 1 5,265.00 5,265.00 40.00 3,159.00 3,159.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
_.__._..-._.--•---..___.__.._......_.-.....____._ ..__..-.._._......-___._____-----_.-_.--_-.-__-..__.._._..___.__.._...-_..--- --.__._.__...._.....-_-.
5,390.00 3,236.50
Nil
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011301 3300 We III Controller with Dual PRI 1 9,150.00 9,150.00 40.00 5,490.00 5,490.00
80010137 Analog Service Unit,(2)24 Port cards 1 2,420.00 2,420.00 40.00 1,452.00 1,452.00
84007733 MCD ONS license 44 75.00 3,300.00 40.00 45.00 1,980.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
84010228 STD SWAS MCD ONS(ANALOG) 44 4.00 176.00 38.00 2.48 109.12
15,171.00 9,108.62
4
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011126 3300 CX II Enterprise with Analog Option Board 1 5,265.00 5,265.00 40.00 3,159.00 3,159.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
- _ 5,390.00 _- 3,236.50
I ME
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011125 3300 CX II Enterprise base 1 4,665.00 4,665.00 40.00 2,799.00 2,799.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
4,790.00 2,876.50
- Page 4 of 5
City of Elgin-TIG Proposal
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust F
MCD-Core Hardware and Software
80011125 3300 CX II Enterprise base 1 4,665.00 4,665.00 40.00 2,799.00 2,799.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
- -------._.._......_.... - ---- -
4,790.00 2,876.50
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext Cust
MCD-Core Hardware and Software
80011126 3300 CX II Enterprise with Analog Option Board 1 5,265.00 5,265.00 40.00 3,159.00 3,159.00
Software Assurance and Support
84010227 STD SWAS MCD BASE(INCL 16 USERS) 1 125.00 125.00 38.00 77.50 77.50
5,390.00 � 3,236.50
TIG Part# Description Qty List Ext.List %Cust Cust Price Ext CustH
Customer Interaction Solutions
81305659 CC Salesforce.com Connector 1 5,000.00 5,000.00 40.00 3,000.00 3,000.00
81305669 Integrated Client-5 pack 1 600.00. 600.00 40.00 360.00 360.00
81305670 Integrated Client-10 pack 2 1,150.00 2,300.00 40.00 690.00 1,380.00
84007622 CCM BE Base 5 Agents&1 Supervisor 1 2,700.00 2,700.00 40.00 1,620.00 1,620.00
84007634 CCM BE 5 Agent Reporting Agent Pack 4 1,600.00 6,400.00 40.00 960.00 3,840.00
84007635 CCM BE 1 Supervisor Desktop 2 150.00 300.00 40.00 90.00 180.00
84007676 CCM BE 5 Agent Desktop Pack 4 200.00 800.00 40.00 120.00 480.00
Software Assurance and Support -
81305678 CC Software Assurance:Standard 1,647 1.00 1,647.00 38.00 0.62 1,021.14
�- 19,747.00 11,881.14
-. r
Total Equipment with 1 Year Software Assurance List Price 458,728.00 Discounted Total 225,814.18
WNWIM12,ON
Labor,Installation,Programming,Project Management, Training
Labor 536 140.00 75,040.00 10.00 126.00 67,536.00
Total List Price 533,768.00 Discounted Total 293,350.18
One Time Discount(Based on above exact quantities) (52,710.09)
Project Grand Total(Turn-key with 1 Year TIG Maintenance) 240,640.09
a
Subject to Configuration Changes
Mitel Software Assurance
Year 2 $ 9,246.68 annually
Year 3 $ 9,246.68 annually
Year 4 $ 9,246.68 annually
Year 5 $ 9,246.68 annually
TIG On-Going Standard Maintenance
Year 2 $ 8,422.40 annually
Year 3 $ 8,422.40 annually
Year 4 $ 8,422.40 annually
Year 5 $ 8,422.40 annually
Page 5 of 5
City of Elgin-TIG Proposal
'Description Qty List Ext.List %Cust Cust Price Ext Cust
Add 2nd vMCD for Data Center 2 1 1,620.00 1,620.00 38 1,004.40 1,004.40
Eliminate 19 Controller in Original Order -1 98,009.00 (98,009.00) 38 58,853.38 (58,853.38)
Enterprise User License 66 180.00 11,880.00 38 111.60 7,365.60
EUL SWA 66 10.00 660.00 38 6.20 409.20
UCC Standard 238 365.00 86,870.00 38 226.30 53,859.40
UCC Stnd SWA 238 26.00 6,188.00 38 16.12 3,836.56
Add PRI to CX II 1 1,000.00 1,000.00 38 620.00 620.00
Increase Vmail to 800 User total w/Standard UM
(237 additional) 1 12,324.00 12,324.00 38 7,640.88 7,640.88
Add Call Accounting 800 Exentions 1 7,875.00 7,875.00 38 4,882.50 4,882.50
Add IVR outbound Callback 1 12,960.00 12,960.00 38 8,035.20 8,035.20
UCA Smartphone Changes 500 to 200,100 stand-
alone,100 with a deskphone 1 (15,340.00) (15,340.00) 38 (9,510.80) (9,510.80)
Changed 18 of the 5320E to 5330E and added 18
DECT Headsets 1 9,900.00 9,900.00 38 6,138.00 6,138.00
515 Twinning Licenses(540 IP Phones less 25 ACD) 515 65.00 33,475.00 38 40.30 20,754.50
MCA(Collaboration)from 10 Ports audio only to
Audio/Video/Web 52 Ports 1 2,500.00 2,500.00 38 1,550.00 1,550.00
ATA devices(89 Ports) 1 4,000.00 4,000.00 0 4,000.00 4,000.00
UCA Deskphone -1 44,550.00 (44,550.00) 40 26,730.00 (26,730.00)
Labor 140 140.00 19,600.00 10.00 126.00 17,640.00
52,953.00 Sub-Total 42,642.06
Base Bid Project Total 240,640.09
Additional Add-Ons 42,642.06
Project Grand Total 283,282.15
Add unique user profile for all 100 Smartphone UCA
users-ability to login to any deskphone and
twinning with mobile phone
Twinning License 100 65.00 6,500.00 38 40.30 4,030.00
Enterprise User License 100 180.00 18,000.00 38 111.60 11,160.00
EUL SWA 100 10.00 1,000.00 38 6.20 620.00
Labor 50 140.00 7,000.00 10.00 126.00 6,300.00
32,500.00 Sub-Total 22,110.00
Page 1 of 1
City of Elgin-TIG Proposal
Description Qty List Ext.List %Cust Cust Price Ext Cust
Add 2nd vMCD for Data Center 2 1 1,620.00 1,620.00 38 1,004.40 1,004.40
Eliminate 19 Controller in Original Order -1 98,009.00 (98,009.00) 38 58,853.38 (58,853.38)
Enterprise User License 66 180.00 11,880.00 38 111.60 7,365.60
EUL SWA 66 10.00 660.00 38 6.20 409.20
UCC Standard 238 365.00 86,870.00 38 226.30 53,859.40
UCC Stnd SWA 238 26.00 6,188.00 38 16.12 3,836.56
Add PRI to CX II 1 1,000.00 1,000.00 38 620.00 620.00
Increase Vmail to 800 User total w/Standard UM
(237 additional) 1 12,324.00 12,324.00 38 7,640.88 7,640.88
Add Call Accounting 800 Exentions 1 7,875.00 7,875.00 38 4,882.50 4,882.50
Add IVR outbound Callback 1 12,960.00 12,960.00 38 8,035.20 8,035.20
UCA Smartphone Changes 500 to 200,100 stand-
alone,100 with a deskphone 1 (15,340.00) (15,340.00) 38 (9,510.80) (9,510.80)
Changed 18 of the 5320E to 5330E and added 18
DECT Headsets 1 9,900.00 9,900.00 38 6,138.00 6,138.00
515 Twinning Licenses(540 IP Phones less 25 ACD) 515 65.00 33,475.00 38 40.30 20,754.50
MCA(Collaboration)from 10 Ports audio only to
Audio/Video/Web 52 Ports 1 2,500.00 2,500.00 38 1,550.00 1,550.00
ATA devices(89 Ports) 1 4,000.00 4,000.00 0 4,000.00 4,000.00
UCA Deskphone -1 44,550.00 (44,550.00) 40 26,730.00 (26,730.00)
Labor 140 140.00 19,600.00 10.00 126.00 17,640.00
52,953.00 Sub-Total 42,642.06
Base Bid Project Total 240,640.09
Additional Add-Ons 42,642.06
Sub-Total 283,282.15
Add unique user profile for all 100 Smartphone UCA
users-ability to login to any deskphone and
twinning with mobile phone
Twinning License 100 65.00 6,500.00 38 40.30 4,030.00
Enterprise User License 100 180.00 18,000.00 38 111.60 11,160.00
EUL SWA 100 10.00 1,000.00 38 6.20 620.00
Labor 50 140.00 7,000.00 10.00 126.00 6,300.00
32,500.00 Sub-Total 22,110.00
Sub-Total 305,392.15
Additional Discount (6,392.15)
Total $ 299,000.00
Add 10 Additional Phones,Licenses and Twinning
Description Qty List Ext.List %Cust Cust Price Ext Cust
5320E IP PHONE 10 315.00 3,150.00 40.00 189.00 1,890.00
Twinning License 10 65.00 650.00 38 40.30 403.00
Enterprise User License 10 180.00 1,800.00 38 111.60 1,116.00
EUL SWA 10 10.00 100.00 38 6.20 62.00
Labor 10 140.00 1,400.00 10.00 126.00 1,260.00
7,100.00 Sub-Total 4,731.00
Discount on Phone Purchase (945.00)
Total Add 10 Phones with Licensing 3,786.00
Project Grand Total (Turn-Key) 302,786.00
Page 1 of 1