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98-286 Resolution No. 98-286 RESOLUTION ACCEPTING THE PROPOSAL OF WALKABOUT COMPUTERS, INC. FOR LAPTOP COMPUTERS FOR THE ELGIN POLICE DEPARTMENT BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF ELGIN, ILLINOIS, that Joyce A. Parker, City Manager, be and is hereby authorized and directed to accept the proposal on behalf of the City of Elgin of WalkAbout Computers, Inc . for a two-year warranty extension for the Elgin Police Department laptop computers , a copy of which is attached hereto and made a part hereof by reference. s/ Robert Gilliam Robert Gilliam, Mayor Pro Tem Presented: December 2 , 1998 Adopted: December 2 , 1998 Omnibus Vote: Yeas 4 Nays 0 Attest: s/ Dolonna Mecum Dolonna Mecum, City Clerk • • • • • • • tyit: computers . Extended Warranty Agreement November 9, 1998 WalkAbout Computers agrees to provide extended warranty protection to the City of Elgin's fleet of HAMMERHEAD computers and accessories manufactured by WalkAbout Computers. The Agreement is for a period of two years starting Oct. 1, 1998 and ending Sept. 30, 2000. Payment wal be on an annual basis in the amount of$250 per computer or an annual total of$12,750.00 for the Meet of 51 computers. The first payment is already due. The second payment will be due prior to etvba I: 1 99. T terms of the Warranty Extension are the same as the terms of the original Warranty with the oilowing exceptions: 1) WalkAbout Computers will provide one replacement battery for each year ¢ the warranty extension for each computer. The City of Elgin will be responsible for installing the ne batteries. Replacement batteries will be provided upon receipt of annual payment for the extended warranty. 2)The Extended Warranty does not include the vehicle docking station provided by the Law Enforcement Development Company (LEDCo). Vehicle docking issues should be directed to LEDCo for resolution. The detailed terms of the Extended Warranty are attached in the WalkAbout Computers Limited Warranty statement. The City of Elgin is responsible for the cost of shipping- Sincerely, Accepted O b L j i. .y �.. Title: Date: J-2// f Don P ley WalkAbout Comp,ters,Inc. UHLIA3331 ............................. ............................ ............................. ............................ ............................. ............................ ............................. ........................... ............................. ........................... "WHEREVER WORK GETS DONE" WALKABOUT COMPUTERS LIMITED WARRANTY 1. WHAT IS COVERED BY THIS WARRANTY WalkAbout Computers, Inc. warrants for the duration of this limited warranty ("Warranty") that WalkAbout Computers' products,which are comprised of the HAMMERHEAD family of products, all accessories to such Products manufactured or created by WalkAbout Computers ("Accessories"), and all replacement Products and Accessories repaired or replaced pursuant to the Warranty ("Replacement Products")are free from defects in material and workmanship under normal use and service subject to the terms and conditions set out below. 2. LENGTH OF WARRANTY The Warranty is valid for a period of one (1) year for Products and Accessories, from the original date of sale from WalkAbout Computers and/or a WalkAbout Computers Authorized Reseller. During any such period, WalkAbout Computers will,at its option,either repair or replace with new or"like new" used parts any of the Products, Accessories or Replacement Products sold by WalkAbout Computers which prove to be defective, provided that such Products or Accessories are returned in accordance with the terms of this Warranty. An extension of this Warranty for a period up to two additional years may be purchased from WalkAbout Computers. The extended warranty is identical to the basic warranty but includes a replacement battery for each computer for each year of the warranty extension. 3. TERMS AND CONDITIONS (i) This Warranty applies to the retail purchaser or lessee of Products and Accessories that have been properly installed,used and serviced according to the specifications provided and practiced by WalkAbout Computers. (ii) Damage due to abuse,accident,misuse,modification, or misapplication, or damage as a result of shipment or improper service,cancels all obligations of WalkAbout Computers under this Warranty. (iii)THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED, WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM THE COURSE OF DEALING IN OR USAGE OF TRADE. SOME JURISDICTIONS DO NOT ALLOW THIS LIMITATION,SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. (iv)This Warranty and the statute of limitations shall run concurrently with any acceptance period. No suit, litigation's,or action shall be brought based on the alleged breach of this Warranty or implied warranties more than two (2) years after the date of purchase in those jurisdictions allowing such a limitation, otherwise, no such action shall be brought more than two(2)years after the expiration of this Warranty. 4. HOW TO OBTAIN WARRANTY SERVICE (i) Immediately notify WalkAbout Computers (888 8724100) or a WalkAbout Computers Authorized Reseller of problems encountered during the warranty period. As appropriate, WalkAbout Computers will provide a return authorization number (the "R/A" number) for the return of your Products, Accessories and/or Replacement Products. (ii) Label and/or include the following information with the Products/Accessories shipping container: a) your name,address and telephone number b) the R/A number received from WalkAbout Computers c) a description of the problem;and (iii)Return the Products. Accessories and/or Replacement Products with the above mentioned information, transportation and insurance costs prepaid, to WalkAbout Computers' warranty repair facility at the address noted below. WalkAbout Computers is not responsible for loss or damage which may occur in transit. (iv) Once repaired or replaced under the terms specified in the Warranty, WalkAbout Computers will return ship, pre-paid,the Products,Accessories and/or Replacement Products to the originating party. 5. WHAT IS NOT COVERED (i) This Warranty does not cover and WalkAbout Computers shall not be liable for any loss resulting from: a) parts and components of products, software and/or accessories not supplied by WalkAbout Computers b) parts and components of Products, Accessories,and/or Replacement Products and software related thereto supplied, installed and/or distributed but not manufactured, created and/or assembled by WalkAbout Computers,for which WalkAbout Computers provides a warranty depot service only; c) damage to Products, Accessories and/or Replacement Parts caused by accident, fire, floods, or acts of God; d) improper use or care of the Products. Accessories and/or Replacement Parts or failure to use Product and/or Accessory as stipulated in the owners manual supplied by WalkAbout Computers; e) defects or damage caused by mishandling,misuse,improper testing or improper operation; f) defects or damage caused by adjustments,alterations or modifications of any kind; g) repair by someone other than WalkAbout Computers or a WalkAbout Computers Authorized Reseller for a defect or malfunction covered by this Warranty;and h) programming or service by anyone other than WalkAbout Computers or a WalkAbout Computers Authorized Reseller. (ii) WalkAbout Computers is not responsible for and shall not be liable for transportation and insurance charges incurred in or damages resulting from transporting the Products, Accessories and/or Replacement Products to WalkAbout Computers for warranty service; (iii) WalkAbout Computers shall not be responsible for consequential, special, incidental or contingent damages or e penses of any nature or kind whatsoever, including, without limitation, damages for any loss of revenue, profits, property, information or use of any kind, such damages and expenses are not recoverable under this Warranty,even if WalkAbout Computers has been notified of the possibility thereof. In any event, WalkAbout Compt.:ters' liability for any breach shall be limited to actual direct, provable damages not to exceed the amowi,originally paid to WalkAbout Computers for the Product and/or Accessories. These limitations apply to all causes of action, including breach of contract or negligence. Some jurisdictions do not allow the exclusion or limitation or certain remedies including damages, so the above exclusion or limitation may not apply to you. (iv) WalkAbout Computers is not responsible for any third party software created for use in the integration and/or operation of any Products, Accessories and/or Replacement Products whether or not such third party software was installed by WalkAbout Computers. Maintenance and support service for third party software is the sole responsibility of the creator thereof. 6. ADDITIONAL INFORMATION (i) The agents, dealers and employees of WalkAbout Computers are not authorized to make any modifications to this Warranty, or additional warranties binding on WalkAbout Computers about or for Products, Accessories and/or products sold or supplied by WalkAbout Computers. Additional statements, whether oral or written, except sighed written statements from an officer of WalkAbout Computers, do not constitute warranties and should not be relied upon. (ii) The Warranty gives you specific legal rights. You may also have other rights which vary from one jurisdiction to another, (iii) For certain non-WalkAbout Computers products, product components, software and accessories supplied and/or distributed by WalkAbout Computers which are expressly warranted by the manufacturer of such products, WalkAbout Computers will provide a warranty depot service. Where applicable, information with respect to this service will be included. 7. COMPANY INFORMATION AND RETURN ADDRESS All returns for warranty service and concerns,regarding this Warranty or otherwise,should be made to: HAMMERHEAD Warranty Services WalkAbout Computers 1501 Northpoint Parkway#103 West Palm Beach, FL 33407 888 872-1100 Walkabout Computers,Inc. 2655 N. Ocean Dr.,#403 Singer Island,FL 33404 Ph. (407)881-90505 Fax(407)881-7345 Received Nov-04-98 05:37pm from 561 712 0808 4 WALKABOUT OHIO page 2 Nov-04-98 05:32P WalkAbout Service Center 561 712 0808 P.02 ib!Customer Hiebry i 114(98 V I ZE lti I;o`<� i,R"F'.*�yac a.��vE N.ara ,, ;.x ' f .t"`jf' A'':.2'�`a �lam �xr�dx ��.�: c�"fc�Ct 2�K<...,� s a�,r �.: a..,,r I*i 839 ELGIN POLICE DEPT 511196 36 HH • 9631ELGIN POLICE DEPT 5/1196 1371 11H 1728ELG POLICE DEPT 7126096 730 HH T 17611ELGIN POLICE DEPT i. 813196 730 HH 1771 ELGIN POLICE DEPT I 813/96 730 HH 1774 ELGIN POLICE DEPT 8/12196+ 730 HH 1775&ELOIN POLICE DEPT 8/12196 - 730 144 1776 ELGIN POLICE DEPT —. - 8112196 73t HH 17811ELG1N POLICE DEPT 8/12198 730 HH 17831ELGIN POLICE DEPT 81141967- 730 Nil 1784 ELGIN POLICE DEPT 8114196 730 FW 1785 ELGIN POLICE DEPT 8112196' 730 NH 2288 ELGIN POLICE DEPT 9127/96 730 HH 4 2299 ELGIN POLICE DEPT 9127/96 730 HH '' 2330 ELGIN POLICE DEPT ~ 9127/96 730 HH 1 2331 ELGIN POLICE DEPT 9(27196 730 WH l 2350 ELGIN POLICE DEPT 9127/96 730 HH 23521ELGIN POLICE DEPT I 9/27/96k 730 H 2353 ELGIN POLICE DEPT 9/27/96 730 . 2354 ELGIN POLICE DEPT I— 9/27/961 730 HH 2355 ELGIN POLICE DEPT 9/27/96 730 HH 1 2356, POLICE DEPT 9127/96 730 -IH 23571IELGIN POLICE DEPT ± 9/27/ 730 1+4 23581ELGINPOLICE DEPT 9/27/96' 730 23591ELGIN POLICE DEPT 9/27/98 730 2360 ELGIN POLICE DEPT h._ 9/27/96 730 2391 ELGIN POLICE DEPT 9127/96 730 NH 2362 ELGIN POLICE DEPT 9/27/96 730 --r- 2363 ELGIN POLICE DEPT 9127/96 730 HH 2364 ELGIN POLICE DEPT ---I 9/27/96 730 2365 ELGINPOIJCE DEPT 9127196 730 /C// II+4 t 2368'ELGIN POLICE DEPT 10/11/96L- 730 / HH 2367 ELGIN POLICE DEPT ; 10/11/96 730 M 2368 ELGIN POLICE DEPT 10 11/98 730 2369 ELGIN POLICE DEPT 10/11196~—� 730 411 I 2370 ELGIN POLICE DEPT j 10/11/96 730 2371 ELGIN POLICE DEPT 10111/96 730 --- 2382 ELGIN POLICE DEPT 11/11/96 730 2383 ELGIN POLICE DEPT 10/11/96. 730 HH 2387 ELGIN POLICE DEPT 1011/96 L 730 Hit i 2388 ELGIN POLICE DEPT I 10/11196 730 1411 2389 ELGIN POLICE DEPT I 10/11/96 Hit I 2470 ELGIN POLICE DEPT —j 10/11/96 730 730 1414 1 _2474 ELGIN POLICE DEPT 1011/96 730 INN + 2475 ELGIN POLICE DEPT 1011/96 730 HH I 2481 ELGIN POLICE DEPT i 1011196 730 HH t 2482 ELGIN POLICE DEPT j 1011/96 730 HH I 2483 ELGIN POLICE DEPT 1011/96 730 I. NH - 24844ELGIN POLICE DEPT -1-45-17-198 730 Page 1 Received Nov-04-98 05:37pm from 561 712 0808 -4 WALKABOUT OHIO page 3 Nov-04-98 05:32P WalkAbout Service Center 561 712 0808 P.03 LI Customer lislory 11/4198 W:"..7 .44MMOZXEMBORM80444101LAg MIN ELGIN POLICE DEPT 10/11/96 _ 730 ELGIN POLICE DEPT 10/1 1/96 730 Page 2 0-Eto City of Elgin Agenda Item No. 11 f• i November 12 , 1998 TO: Mayor and Members of the City Council FROM: Joyce A. Parker, City Manager SUBJECT: Agreement with Walkabout Computers, Inc. PURPOSE The purpose of this memorandum is to provide the Mayor and members of the City Council with information to consider an agreement with Walkabout Computers, Inc . for a two-year warranty extension for the Police Department laptop computers . BACKGROUND The Police Department currently operates with 51 laptop computers installed in squad cars . The laptops in most cases are in operation as much as 24 hours per day. The laptops are a component of the CAD System and when originally placed into operation in December of 1997, the units were under a one-year warranty. The constant operation of the computers necessitates maintenance . The on-site service work can be accomplished by a separate vendor, however, internal work to the units needs to be handled by the original supplier. The laptops were supplied by Walkabout Computers, Inc . A two-year warranty extension from Walkabout Computers will cost $500 per computer, for a total cost of $25, 500 . The warranty includes service to the unit and a battery replacement for each of the years of the warranty. This is significantly less than having to replace any of the computers or to pay for repairs as needed. The replacement cost of the laptops is estimated at $6, 000 per unit . GROUPS/INTERESTED PERSONS CONTACTED Emergency Telephone System Board (ETSB) and the City' s MIS Department . r Agreement with Walkabout Computers, Inc. November 12 , 1998 Page 2 embn ?ea_ FINANCIAL IMPACT The cost for the two-year extended warranty will amount to $25, 500 and can be expended from E911 Funds . The ETSB approved the expenditure at their meeting on October 15, 1998 . Actual payment will be made at the beginning of each 12-month warran- ty period. Therefore, $12, 750 will be charged to account number 220-0000-791 . 40-08, Repair and Maintenance Services, in both the 1998 and 1999 fiscal years . Sufficient funds are on hand to enter into this contract . vete LEGAL IMPACT None . ALTERNATIVES The alternative to entering into this agreement would be to pay for maintenance on the units as needed. RECOMMENDATION The recommendation is for the City to enter into the agreement rwith Walkabout Computers for the extended warranty.D pectfully submit ed, Q • o ce Parker ity Manager JAP/mf rk Sent byiWRLKABOUTOHIO Nou-04-98 051$4rm from 6148823941* ` UOTE PREPARED FOR frOte ilf.?"'" City of Elgin Police Dept. 4. -WhetCyg work gels done Quotation prepared by: Don Paisley Quotation sent to: Roy Henderson Quotation authorized by: Don Paisley Company: City of Elgin PD Quotation#: ELGIN-001 Address: Quote date: Oct. 8, 1998 Address: Quote good until: Jan. 8, 1999 Address: Elgin, IL Phori: 847 289-2778 Fax: 847 289-2799 Qty. Item # Description Price - Total 51 WAR4-5 Two year warranty extension for $500.00 $25,500.00 HAMMERHEAD computers that are continuous to existing warranty protection. Warranty includes all parts and labor as well as return shipping from WalkAbout • Service and Repair center in West Palm f3eacn, FL. Warranty includes HAMMERHEAD computer, carrying case, power supply, port replicator, LAN docking rib* stations,etc, Extended warranty also includes free replacement battery for each computer for each year of the warranty extension. Extended warranty can be paid at the beginning of each year of extended . warranty. Warranty does not include LEDCO vehicle docking station or keyboard. Terms: Payment may be made annually($250/unit)at the beginning of each year of warranty eXtension. An average in- service dale for all units will be calculated to allow for the simultaneous start and finish of the warranty period for all HAMMERHEAD computers at the City of Elgin. Extended warranty protection is continuous to any previous warranty. Please attach a copy of this quote to your purchase order and send or fax to: WalkAbout Computers, Inc. Attn: Denise Williams 2655 North Ocean Or., Suite 510 Singer Island, FL 33404 . Ph.(561)881-9050 Fax(561)881-7345 Special Instructions: ce.,.... . gil r WalkAbout Computers,Inc. 2655 N.Ocean Drive Singer island,FL 33404 Ph. 561 881-9050 Fax 561881-7345