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Home My WebLink About99-125 Resolution No. 99-125 RESOLUTION AUTHORIZING ACCEPTANCE AND EXECUTION OF THE MOTOROLA CENTRALINK 911 YEAR 2000 READY UPGRADE PROPOSAL BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF ELGIN, ILLINOIS, that Joyce A. Parker, City Manager, be and is hereby authorized and directed to accept and execute the Motorola Centralink 911 Year 2000 Ready Upgrade on behalf of the City of Elgin for an upgrade to the city' s E911 system to make it Year 2000 compliant, a copy of which is attached hereto and made a part hereof by reference. s/ Ed Schock Ed Schock, Mayor Presented: April 28, 1999 Adopted: April 28, 1999 Omnibus Vote: Yeas 6 Nays 0 Attest: s/ Dolonna Mecum Dolonna Mecum, City Clerk I OF EG V\ l City of Elgin Agenda Item No. fir, 1p °?ATE O° rik April 7 , 1999 TO: Mayor and Members of the City Council FROM: Joyce A. Parker, City Manager SUBJECT : Y2K Upgrade for E911 System PURPOSE The purpose of this memorandum is to provide the Mayor and members of the City Council with information to consider an upgrade to the City' s Emergency 911 System to make it Year 2000 compliant . BACKGROUND The City has been examining all areas of the City to determine whether any systems would be adversely effected by the "Mil- lennium Bug" . Public Safety Systems were examined first and we have discovered compliance problems with some of the systems . We have been informed by Motorola, that our E911 system, is not fully Year 2000 compliant and will require an upgrade to continue to operate efficiently. This information was prepared and originally included with a complete package of issues for presentation to the Council, but scheduling concerns have caused this issue to be brought forward early. To avoid an inability to schedule the upgrade later in the year it is recommended that we make this upgrade now. To that end, Motorola has also created cost incentives . The upgrade will go from $22 , 992 . 00 to $23 , 473 . 00 after May 31, 1999 . Our E911 System was installed in 1996 and no Year 2000 concern had been discussed at that time . The current system is not fully compliant and Motorola will not warrant its proper operation into the Year 2000 without the upgrade . The upgrade will also enhance our current system by preparing us for other emerging technologies such as wireless 911 and ISDN capabili- ties . COMMUNITY GROUPS/INTERESTED PERSONS CONTACTED The Y2K Committee has discussed this situation and recommends that the City move forward on this matter. r ' Y2K Upgrade for E-911 System April 7 , 1999 Page 2 74),_FINANCIAL IMPACT Motorola ' s fee to upgrade the Emergency 911 system to make it Y2K compliant will equal $22, 992 . Sufficient monies are available within the E911 Fund to fund this equipment upgrade . Account number 220-0000-791 . 92-47 , Communications Equipment , will be charged. 141 LEGAL IMPACT vThe Motorola Centralink 911 System is proprietary. Only Motorola can upgrade this system so Motorola is the sole source for this upgrade under the City' s Procurement Ordi- nance . ALTERNATIVES This project should be completed, no effective alternatives exist . RECOMMENDATION It is recommended that the agreement with Motorola for this upgrade be approved. Re ectfully submitted, e h, Parker C' y Manager JB/jb r -0 MOTOROLA --Febpaacy-3,.1999 City Of Elgin Lori Moses 151 Douglas Avenue Elgin, IL 60120 Dear Lori: This quotation is in response to your request for pricing on the upgrade for your existing 9-1-1 equipment. Listed on the attached sheet, I have enclosed pricing and detailed descriptions on the Centralink 3.0 upgrade. As discussed, this upgrade is required to make your existing 9-1-1 system ready for the Year 2000. In addition, the upgrade will allow for the following enhanced features: • Wireless 10/20 (14/24) digit capable(Feature Group D). • ISDN capable (optional card can be purchased when needed). • Industry Standard Operating System-- UNIX • Faster computer processing. The pricing on the attached quotation is valid as noted on the following page. Motorola's payment terms are net 30 days from shipment. Delivery and installation will begin in the sequence that orders were received. With over 400 Centralink customers in the midwest, it is important to secure your order as soon as possible. As always, it is a pleasure doing business with the City Of Elgin. If you should have any questions or need any additional information, please contact me at (847) 538-6045. Sincerely, MOTOROLA INC. Russ McLindsay IL Sales Manager 1309 East Algonquin Road Schaumburg, IL 60196 r -0 MOTOROLA Page 2 City Of Elgin - Februaw.3, 1999 Centralink 3.0 Upgrade for The City Of Elgin 1 - TDN11156 ANI Upgrade Firmware 1 - CDN6567A ALI 3.0 Application Software 1 - CDN1684B New CPU (350Mhz Pentium, UNIX, 32x CD-ROM, 96 Meg RAM, and 6.4 GB liD) 1 - CDN6564A TR4 4/8 Gig SCSI Tape Drive 1 - CDN6565A Additional Tape 1 _ 990232 Equinox 8 port module 1 - 990274 Power Supply for 8P module 1 - TDN1156 ANI Firmware for Spares 1- SERVICE Installation, Programming, and Optimization Note: If remote printers are utilized, new modems may be required and are not included in the above quotation. Total upgrade cost *$22,510.00 * The above listed pricing is valid through 3-31-99. If the purchase order is received after 3-31-99, the following total upgrade costs would then apply. The slight increase is due to additional demands on our installation resources that will occur later in the year. Purchase order received between 3-31-99 and 5-31-99 $22,992.00 Purchase order received after 6-1-99 $23,473.00 ` MOTOROLA CENTRALINK 911 YEAR 2000 READY UPGRADE PROPOSAL April 9,1999 City Of Elgin Deputy Chief James Burns 151 Douglas Avenue Elgin,IL 60120 Dear Deputy Chief Burns: Motorola is pleased to present this Proposal to assist you in preparing your CENTRALINK equipment for the Year 2000 as quickly and efficiently as possible. We hope this assistance will expedite your Year 2000 readiness efforts. The package that Motorola is proposing will upgrade your system so that it is Year 2000 Ready and also includes State-of-the-Art additional features at no additional cost**.The package includes: • Wireless 10/20 Digit (Feature Group D) The upgrade provides ANI information to identify wireless callers,as mandated by the FCC. • Caller ID on Administrative Lines This feature is offered as an option with new CENTRALINK systems,but is included free of charge with this upgrade package (up to 9 lines). • Integrated Management Reports (Optional Capability) This ALI software provides a set of reports that enables you to review call activity, monitor operational statistics,and assess facility utilization. It is offered as an option with new CENTRALINK systems. An upgrade is included free of charge if you have already purchased this option. • ISDN Capability (optional) The inherent improvements of ISDN (Integrated Services Digital Network) offer call handling efficiencies over CAMA(Centralized Automatic Message Accounting) signaling. With this Year 2000 upgrade option,your CENTRALINK ANTI will support both CAMA and ISDN signaling. • Industry Standard Operating System Our Year 2000 software will migrate your CENTRALINK system to a UnixWare 7 UNIX®platform. Customers who choose to migrate to CENTRALINK 2000 will use a Windows NT®platform.These operating systems are deployed across many industries,with widespread support. 1of 4 • • MOTOROLA CENTRALINK 911 YEAR 2000 READY UPGRADE PROPOSAL • Upgrade Computer Technology For CENTRALINK System 1 users and early System 2 users,the upgrade package includes a new AL1 computer.The computer brings your CENTRALINI(system up to date with current technology,including a faster processor and more memory. • Terminals,Phones &Most ANI Hardware can be reused The equipment that your call takers most commonly use can remain in use.This provides for a smooth transition to the new upgraded system,without downtime for training. **Notes: 1 If you currently have Wireless 10/20 Digit ANI the functionality will remain the same. There will be no changes to the existing configuration. 2 If you currently have Caller ID the functionality will remain the same. There will be no changes to the existing configuration. 3 If you do not currently have Wireless 10/20 Digit ANI, (Local Telco provider must provide this service), and you want your system programmed for this new feature (Wireless 10/20 Digit ANI) that is included with your upgrade,this feature will be integrated at a later date. If you elect to have your system upgraded with Wireless 10/20 Digit ANI,please contact your local Motorola Sales Representative or E-911 Specialist for scheduling dates. Due to the large demand for Year 2000 Upgrades, Motorola will prioritize resources accordingly.This feature is available at no cost if requested by September 301999, and implemented prior to September 30 2000. 4 If you do not currently have Caller ID, (Local Telco provider must provide this service),and you want your system programmed for this new feature (Caller ID on up to nine lines), this feature will be integrated at a later date. If you elect to have your system upgraded with Caller ID,please contact your local Motorola Sales Representative or E-911 Specialist for scheduling dates. Due to the large demand for Year 2000 Upgrades, Motorola will prioritize resources accordingly. This feature is available at no cost if requested by September 301999,and implemented prior to September 30 2000. 5 If you currently have Integrated Management Reports,the software will be upgraded to the latest version. If you do not have this purchasable option,please contact your Motorola Sales Representative or E911 Specialist for a quote on installation and training. 2of 4 MOTOROLA CENTRALINK 911 YEAR 2000 READY UPGRADE PROPOSAL 6 If would like to purchase the ISDN capability (optional) for your current system, please contact your Motorola Sales Representative or E-911 Specialist for a quote. 7 One other option in Year 2000 readiness is an upgrade to CENTRALINK 2000,our new Windows NT product. The following documents, attached hereto,are incorporated in and made a part of this Proposal: 1 The upgrade pricing is set forth at Attachment A. 2 The Statement of Work detailing the responsibilities of the parties in the performance of this project is set forth at Attachment B. 3 The Acceptance Test Plan by which the work performed shall be accepted by you is set forth at Attachment C. 4 The Terms and Conditions upon which this Proposal is predicated are set forth at Attachment D. Due to the limited scheduling window,your timely response is certainly critical for the scheduling and implementation of the upgrades. If you have additional questions,please contact me at 847-538-6045. Sincerely, Motorola,Inc 42_ Russ McLindsay Illinois Sales Manager UNIX®is a registered trademark of Novell,Inc. WINDOWS NT®is a registered trademark of Microsoft Corporation. CENTRALINK 911 is a trademark of Motorola,Inc. 3of 4 • MOTOROLA CENTRALINK 911 YEAR 2000 READY UPGRADE PROPOSAL Your acceptance of this Proposal by signing below will create a contract with Motorola for this service and,upon signature,the scheduling and implementation process can begin. MOTOROLA YEAR 2000 READY UPGRADE OFFER AS SET FORTH IN THIS DOCUMENT, WITH ITS ATTACHMENTS,IS HEREBY ACCEPTED. CITY OF ELGIN a , 4u stomer Name i..".___ a-T-- LSignature Joyce A. Parker Printed Name City Manager Title /2 aA), /`c, / ' i . J Date 4of 4 CENTRALINK E911TM SYSI hM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY ATTACHMENT A ATTACHMENT A CENTRALINK System 2 to CENTRALINK System 3.0 ANI Firmware Upgrade TDN1156 ALI 3.0 Application Software CDN6567A New CPU—350 MHZ Pentium, UNIX, 32X CD-ROM, 96 Meg RAM, CDN1684B and 6.4 GB HD TR4 4/8 Gig SCSI Tape Back-up Unit for ALI Computer CDN6564A Additional Tape CDN6565A Equinox Module 990274 Power Supply for Equinox Module 990274 ANI Firmware For Spares TDN1156 Installation, Optimization, Program Management Pricing: $21,897.00 Notes: If remote printers are utilized,new modems may be required and are not included in the above quotation. Payment terms are Net 30 days from invoice date. 1 0 MOTOROLA ATTACHMENT B SYSTEM AND SOFTWARE UPGRADE STATEMENT OF WORK FOR YEAR 2000 READY E - CENTRALINK E911 TM System 2 (ANI 2.x) to CENTRALINK E911TM System 2 (ANI 2.1.2 or Greater) With/ALI 3.0 or Greater for CITY OF ELGIN OMOTOROLA Commercial, Government and Industrial Solutions Sector Global Marketing and Sales Group North America Group Version 2.00 • Attachment B CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY STATEMENT OF WORK TABLE OF CONTENTS PURPOSE AND SCOPE OF UPGRADE 1 SOW Assumptions 2 POLICY STATEMENT 2 Substitute Equipment 3 PROPOSED UPGRADE 3 Impact/Estimated Down-Time Periods 3 Upgrade Functions and Features 4 New Functions and Features 5 Training Recommendations 6 Documentation 6 COMPATIBILITY ISSUES 6 UPGRADE TASKS AND SEQUENCE 7 Resource Requirements 7 City Of Elgin 7 General Provisions 7 Pre-Upgrade Task 7 Upgrade Task 8 Motorola Project Manager(PM) 9 General Provisions 9 Pre-upgrade Task 9 Upgrade Task 10 System Staging Facility 10 Upgrade Specialist 10 General Provisions 10 Pre-upgrade Task 11 Upgrade Task 11 Customer Requested Implementation Date (CRID) 11 Fallback Plan 12 Critical Checkpoints prior to and during the upgrade 12 Fallback Plan Sequence 12 Post-Upgrade Escalation Plan 13 TEST AND VERIFICATION 13 Acceptance Test Plan Information 13 0 MOTOROLA Category-4(S2-S3)Version 2.0 Attachment B SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911TM SYSTEM STATEMENT OF WORK YEAR 2000 READY Acceptance Test Plan 14 UPGRADE PUNCHLIST 14 ii Category-4(S2-S3)Version 2.0 0 MOTOROLA • Attachment B CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY STATEMENT OF WORK SYSTEM AND SOFTWARE UPGRADE STATEMENT OF WORK PURPOSE AND SCOPE OF UPGRADE City Of Elgin and Motorola have mutually agreed that the current CENTRALINK E911TM System will be upgraded to include the CENTRALINK E911TM System 2 (ANI 2.1.2 and ALI 3.0 or greater) hardware,software,firmware,and application as described in Proposed Upgrade section of this document. This document defines the SOW for this upgrade and is intended to inform City Of Elgin and Motorola of the work to be done and to obtain the authorization to perform the upgrade. This upgrade includes: • CENTRALINK E911TM ANI Controller hardware,software/firmware - Replace firmware on PROC card daughter board with 2.1.2 or greater firmware - Converted ANI database - If required,replace original maintenance modem with new modem. • CENTRALINK E911TM ALI Controller Hardware/software,and applications. - Replace ALI Controller with new ALI Controller 3.0 - Replace XENIX OS with UnixWare 7 OS - Upgrade the ALI software to Version 3.0. - If required,replace original maintenance modem with new modem. 8 MOTOROLA Category-4(S2-S3)Version 2.0 1 - Attachment B SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911114 SYSTEM STATEMENT OF WORK YEAR 2000 READY SOW Assumptions It is assumed that the system to be upgraded is completely installed,operational and free of defects (example: If an Admin. Phone is broken) it is the City Of Elgin's responsibility to obtain repairs. It is assumed that the site is ready for the upgrade to be performed. All critical 7 digit(admin.) lines must have backup Telco jacks and phones configurations available during the upgrade. Note: All Motorola Advanced 911 telephone sets and administrative telephones will be off-line during the upgrade. This includes access to the 7 digit lines via the Advanced 911 telephone sets and administrative telephones. Prior to the upgrade,City Of Elgin must make provisions for answering the administrative 7 digit lines during the ANI upgrade.This can be accomplished by wiring backup Telco jacks to these critical lines,and connecting analog phones to allow the dispatcher to answer these lines. These backup Telco jacks can also be used in the event of an ANI switch failure. POLICY STATEMENT Prior to any change in hardware, software,firmware, or configuration at a site, Motorola and City Of Elgin must be knowledgeable of the magnitude of the required upgrade work and the system down time required to complete the upgrade. The upgrade work and the system down-time must be planned and scheduled to minimize the impact on City Of Elgin operations. System routine maintenance may be performed only by authorized field service. Routine maintenance procedures must adhere to the field service Standard Operating Procedures. The existing system configuration must be stable and deemed completely operational before starting the upgrade. Any known system issues/malfunctions/QRSs/CSRs will be defined and noted before the upgrade 2 Category-4(S2-S3)Version 2.0 0 MOTOROLA Attachment B CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY STATEMENT OF WORK process begins. If there are any serious system operational issues, the upgrade may be delayed until they are resolved. If the Upgrade Specialist finds the system in an unstable state,it will be the customer responsibility to obtain service from the normal service provider to stabilize the system. The additional trip to the customer location will be at an additional cost. Substitute Equipment Motorola has identified in the proposal all equipment required to complete this upgrade. Motorola reserves the right to substitute equipment of equal or greater value during the upgrade. PROPOSED UPGRADE Impact/Estimated Down-Time Periods To minimize the impact to City Of Elgin operations that depend upon the CENTRALINK E911TM system, the majority of the upgrade work will be completed during mutually agreed upon hours determined by City Of Elgin and Motorola. Upgrade tasks will reduce the capabilities of the CENTRALINK E911tM system as follows: • PSAP Site: The total CENTRALINK E911TM system will be unusable for up tb approximately 4 hours while the ANI Switch is powered down during the upgrade sequence. The ANI Switch must be disabled for the firmware changeout,and loading of the database. This will disable all 911 phones and all administrative phones connected to the ANI switch. The E911 lines must be routed to the backup PSAP and provisions made for answering the administrative phones and the 7 digit lines that come into the ANI switch. 0 MOTOROLA Category-4(S2-S3)Version 2.0 3 • Attachment B SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911TM SYSTEM STATEMENT OF WORK YEAR 2000 READY Note: All Motorola Advanced 911 telephone sets and administrative telephones will be off-line during the upgrade. This includes access to the 7 digit lines via the Advanced 911 telephone sets and administrative telephones. Prior to the upgrade, City Of Elgin must make provisions for answering the administrative 7 digit lines during the ANI upgrade. This can be accomplished by wiring backup Telco jacks to these critical lines, and connecting analog phones to allow the dispatcher to answer these lines. These backup Telco jacks can also be used in the event of a ANI switch failure. When the ANI upgrade is completed,answering of the 7 digit admin. lines can resume on the advanced 911 handsets and administrative telephones. ANI only 911 service is available,but ALI functionality will not be available. At this point,City Of Elgin can determine if they want to return 911 call answering to the upgraded PSAP, or continue to leave 911 call answering at backup PSAP. The ALI computer will be off line approximately 4 additional hours while the ALI computer is being upgraded or replaced. Note: ALI (address information) will not be available until the ALI computer upgrade is complete. After the upgrade,it will be necessary for the customer to reenter speed dial numbers that changed after the ANI database was retrieved and converted. These speed dial numbers can be entered via the phone keypad. Upgrade Functions and Features The existing City Of Elgin configuration will be upgraded and may support new or modified functions and features as outlined below. Some of the new or modified functions and features are options that may require additional hardware and/or software purchases,not included with the upgrade. This upgrade does not support the addition of any new devices,changing the programming of the phones or the ANI switch,or the addition of new features not listed below. Please contact your Motorola Sales Representative for further information concerning any additional functions and features, or programming changes. 4 Category-4(S2-S3)Version 2.0 Cl) MOTOROLA Attachment B CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY STATEMENT OF WORK New Functions and Features The following features will be included in all Year 2000 Ready upgrades: • Year 2000 Ready • Industry Standard Operating System (Our Year 2000 software will migrate your CENTRALINK system to a UnixWare 7 UNIX_platform.) • Upgraded Computer Technology (The upgrade package includes a new ALI computer.The computer brings your CENTRALINK system up to date with current technology,including a faster processor and more memory. If you currently have the following features,they will be upgraded to the latest version.) • Integrated Management Reports • Wireless 10/20 Digit ANI • Caller ID Note 1: If you currently have Integrated Management Reports,the software will be upgraded to the latest version. If you do not have this purchasable option please contact your Motorola Sales Representative or E911 Specialist for a quote on installation and training. Note 2: If you currently have Wireless 10/20 Digit ANI the functionality will remain the same. There will be no changes to the existing configuration. Note 3: If you currently have Caller ID the functionality will remain the same. There will be no changes to the existing configuration. Note 4: If you do not currently have Wireless 10/20 Digit ANI, (Local Telco provider must provide this service),and you want your system programmed for this new feature (Wireless 10/20 Digit ANI) that is included with your upgrade,this feature will be integrated at a later date. If you elect to have your system upgraded with Wireless 10/20 Digit ANI, please contact your local Motorola Sales Representative or E+911 Specialist 0 MOTOROLA Category-4(S2-S3)Version 2.0 5 • Attachment B SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911TM SYSTEM STATEMENT OF WORK YEAR 2000 READY for scheduling dates. Due to the large demand for Year 2000 Upgrades, Motorola will prioritize resources accordingly. This feature is available at no cost if requested by September 301999,and implemented prior to September 30 2000. Note 5: If you do not currently have Caller ID, (Local Telco provider must provide this service), and you want your system programmed for this new feature (Caller ID on up to nine lines),this feature will be integrated at a later date. If you elect to have your system upgraded with Caller ID,please contact your local Motorola Sales Representative or E-911 Specialist for scheduling dates. Due to the large demand for Year 2000 Upgrades, Motorola will prioritize resources accordingly. This feature is available at no cost if requested by September 301999, and implemented prior to September 30 2000. Training Recommendations Since the functions and features to the dispatcher and the administrator remain the same,no user training is necessary. Additional user and system administrator training classes are available by Motorola's Worldwide Technical Education Center. Please contact your Motorola Sales Representative for information concerning the schedules and registration for classes. Documentation City Of Elgin will receive current version of product manuals. COMPATIBILITY ISSUES There may be compatibility issues during this upgrade with legacy peripherals, (Examples: Modems, Printers,and CAD Interfaces. 6 Category-4(S2-S3)Version 2.0 0 MotoROLA Attachment B CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY STATEMENT OF WORK There may be compatibility issues with systems shipped prior to 1995 that elect to have Wireless 10/20 Digit ANI implemented. The MF decoder board may need to be upgraded at additional cost to the customer. Motorola will make every effort to identify these issues, prior to the upgrade. But due to the large number of peripherals and interfaces,some of the configurations may not be detected until the system is being upgraded. The customer is responsible for acquisition cost and implementation of replacement peripherals or interfaces found to be incompatible with the new operating system and/or ALI application program. UPGRADE TASKS AND SEQUENCE Resource Requirements The following sections discuss the resources (equipment and personnel) and system condition which are necessary for the upgrade plan. City Of Elgin General Provisions City Of Elgin will provide Motorola with a single point of contact for the upgrade. This person shall be knowledgeable of the existing system, and be able to provide access to sites during the upgrade. City Of Elgin is responsible for disposal of old equipment. The Upgrade Specialist will identify the equipment that is not to be reused,and it is the customer responsibility to store or dispose of the equipment. Pre-Upgrade Task • Participate in Pre-upgrade conference call with Motorola to discuss Statement of Work. • Fax copies of phone faceplates to Motorola Project Manager OMOTOROLA Category-4(S2-S3)Version 2.0 7 - Attachment B SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911TM SYSTEM STATEMENT OF WORK YEAR 2000 READY • Verify that ALI computer floppy disk drive operates correctly (example: Save file to floppy disk) • Verify that there is a minimum of 12.5 inches clearance above the main ANI card-cage. • Coordinate with Motorola Project Manager scheduling of Upgrade Specialist. • Provide Motorola with access numbers and passwords into existing ALU and ANI equipment,verify that the dial-up maintenance modem(s) works properly and is connected to ANI Switch. This is required for retrieving the ANI database for conversion. After database has been retrieved no modifications can be made to the database. Any customer changes made to the database after database retrieval will be the responsibility of the customer to redo. • Coordinate scheduling with Telco provider and Motorola for re-routing of 911 calls during upgrade. • Provide for answering of admin. 7 digit lines during the ANI upgrade. All critical 7 digit (admin.) lines must have Telco jacks and phones available during the upgrade. Note: All Motorola Advanced 911 telephone sets and administrative telephones will be off-line during the upgrade. This includes access to the 7 digit lines via the Advanced 911 telephone sets and administrative telephones. Prior to the upgrade,City Of Elgin must make provisions for answering the administrative 7 digit lines during the ANI upgrade. This can be accomplished by wiring backup Telco jacks to these critical lines,and connecting analog phones to allow the dispatcher to answer these lines. These backup Telco jacks can also be used in the event of a ANI switch failure. Upgrade Task • Provide Motorola with a contact person with authority to sign off on ATP during the upgrade. • Provide the Upgrade Specialist easy access to the ANI and ALI equipment, removing any miscellaneous equipment or boxes blocking access to the equipment. 8 Category-4(S2-S3)Version 2.0 8 MOTOROLA Attachment B CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY STATEMINT OF WORK • Alert Telco provider about ALI shutdown prior to the ALI upgrade,and notify Telco Provider when the ALI link is reestablished. • Provide Coordination and Expectation meeting with dispatchers and system users before any upgrade work is started. • Coordinate cutting 911 lines over to backup PSAP, and returning main PSAP back to service. Note: Failure to comply with pre-upgrade task,may result in additional charges if second trip is required. Motorola Project Manager (PM) General Provisions Provide City Of Elgin with a single point of contact for the upgrade. This person shall be knowledgeable of E911 Year 2000 upgrades and coordinate activities with City Of Elgin. Communication with the PM will be via phone conferences, Email, and Correspondences Pre-upgrade Task • Verify that the upgrade order has been processed,staged,and shipped to the designated location. • Review this Statement of Work document with City Of Elgin. If required, modify to complete the final version. • Review equipment list. • Review system audit form for compatibility issues. • Provide customer pertinent Release Notes. • Coordinate with City Of Elgin shipping location. • Coordinate with City Of Elgin scheduling of the Upgrade Specialist. • Verify with City Of Elgin or local shop that equipment has been received on location. 8 MOTOROLA Category-4(S2-S3)Version 2.0 9 - Attachment B SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911TM SYSTEM STATEMENT OF WORK YEAR 2000 READY Upgrade Task Follow up call(s)with City Of Elgin and Upgrade Specialist that the upgrade has been completed and Punchlist items are resolved System Staging Facility • Contact City Of Elgin and inform them that a Specialist will be dialing into the ANI switch to retrieve ANI database for conversion • Dial into ANI Switch and remotely retrieve ANI database. • Convert ANI database and provide to Upgrade Specialist. • Stage ANI firmware including: - Receipt and inventory of the system equipment, - Verification of all necessary items, - Setup and configure system equipment. - Test ANI firmware • Stage ALI Hardware - Configure ALI Operating System. - Load ALI 3.0 software. - Perform ALI operational test. • Dismantle,inventory,pack and label ANI and ALI Hardware. • Ship upgrade equipment to customer designated location. Upgrade Specialist General Provisions The Upgrade Specialist will travel to the customer location to perform the upgrade. The schedule will be coordinated by the Motorola Project Manager, and completed by the Upgrade Specialist. The Upgrade Specialist will be responsible for the upgrade,troubleshooting any issues,escalating any issues,and initiating the fallback plan if necessary. 10 Category-4(S2-S3)Version 2.0 0 MOTOROLA Attachment B CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY STATEMENT OF WORK Pre-upgrade Task • Review equipment list. • Review system audit form for compatibility issues. • Receive converted ANI Database Upgrade Task • Review upgrade details with customer while on site,informing customer again of the impacts to their system including loss of all 911 functions and the loss of all admin. phones and all 7 digit admin. lines during the upgrade. • Backup old ANI and ALI Databases • Perform pre-upgrade functional test with the customer. • Contact Motorola System Support Center to notify them of the status of the upgrade. • Verify with the customer that the 911 lines are cutover to the backup PSAP. • Perform ANI and ALI upgrades. • Verify ANI and ALI configuration and operation after completion of upgrade • Perform ANI and ALI upgrade Acceptance Test Plan after completion of upgrade. • Backup new ANI and ALI Databases. Provide copies to City Of Elgin and Motorola System Support Center. • Develop Punchlist with Action Plan for all Punchlist items (if required). • Review Release notes with customer. • Escalate issues with support organizations during the upgrade • Initiate Fall back plan if upgrade is not successful. Customer Requested Implementation Date (CRID) The CRID for any on-site upgrade work to begin will be scheduled after the order is received. City Of Elgin and Motorola will negotiate the date,once the date has been 8 MOTOROLA Category-4(S2-S3)Version 2.0 11 • Attachment B SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911TM SYSTEM STATEMENT OF WORK YEAR 2000 READY set City Of Elgin must notify Motorola Project Manager of any required schedule changes as soon as the need for a new start date is identified/determined. A minimum of 5 business days notice prior to the scheduled upgrade date is necessary in order to avoid any penalties. Fallback Plan If a problem is encountered during the upgrade process, and it appears that the upgrade of the equipment will not be completed within the specified time frames, the Upgrade Specialist and City Of Elgin will analyze the current upgrade status. If there is a high probability that the upgrade will exceed the original timeframe beyond 2 .0 hours,the Upgrade Specialist,at City Of Elgin discretion,will revert the ANI/ALI back to the original configuration. Motorola will then diagnose the upgrade problem encountered to determine if it can quickly be resolved. Once the problem is resolved,the system upgrade process can be resumed at a time agreed upon by City Of Elgin and Motorola. Critical Checkpoints prior to and during the upgrade • Complete transfer of ALI database from old ALI computer to new ALI computer. • After database upload,verify plugged in cards return to service. • Verify phones come back into service • Verify 7 digit admin. lines operate • Verify 911 lines operate • Verify new ANI and ALI can communicate Fallback Plan Sequence • Restore ANI back to the original configuration. • Perform test calls. Cut ANI back as active PSAP. Route 911 calls back into original PSAP • Verify ANI operation 12 Category-4(S2-S3)Version 2.0 0 MOTOROLA • Attachment B CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY STATEMENT OF WORK • Set up original ALI controller. • Verify ANI/ALI original system operation • Diagnose upgrade problem. Post-Upgrade Escalation Plan In the event an undocumented problem (i.e. not on the upgrade punchlist) occurs after the Upgrade Specialist has completed the upgrade and departed the customer's location,City Of Elgin is required to call into the System Support Center (SSC) at 1-800-323-9949.The SSC assigns a Customer Service Request(CSR) number for the issue. The SSC interfaces between City Of Elgin and Motorola until the problem is resolved. TEST AND VERIFICATION After the upgrade work has been completed,the Upgrade Specialist will test the system using the Acceptance Test Plan,to verify that the system is operating correctly. Acceptance Test Plan Information The Acceptance Test Plan is a recommended series of tests that the Upgrade Specialist uses to establish baseline functionality of the system before starting the upgrade. Additionally, the Upgrade Specialist uses the Acceptance Test Plan as verification of basic system functionality after completion of the upgrade. The test plan may include functionality tests that do not pertain to a customer's system. It is the Upgrade Specialist responsibility to identify which tests are outside the scope of the customer's contract and/or configuration. The Upgrade Specialist will review the Acceptance Test Plan with the customer to identify any functions that do not pertain to their systems. These tests will be deleted from the Acceptance Test Plan. Because the Upgrade Specialist conducts the tests on a live system,all tests remain non-service interrupting to the system users. Therefore,the Acceptance Test Plan 8 MOTOROLA Category-4(S2-S3)Version 2.0 13 Attachment B SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911TM SYSTEM STATEMENT OF WORK YEAR 2000 READY does not include any tests that renders the system inoperable,or causes an impact on user operation. Any tests that require degradation of system resources,such as disabling an operator position,are limited as much as possible. The Upgrade Specialist performs the tests under pass/fail criteria. For tests that do not pass, the Upgrade Specialist includes those tests on a system punchlist. The requirements for final acceptance and sign-off of the upgrade are completion of the Acceptance Test Plan, and,if necessary, a punchlist with action plans. Acceptance Test Plan Refer to separate document. UPGRADE PUNCHLIST A punchlist of items will be developed for any issues that occur because of the upgrade that are not resolved before the Upgrade Specialist departs. Motorola,and City Of Elgin develop an action plan for items on the punchlist.The action plan includes: plans for resolution of the issues;ownership of the issues;requested resolution date; and actual resolution date. Requested Actual Item Description Responsibility Resolution Date Resolution Date 1 2 3 4 5 6 7 8 9 10 14 Category-4(S2-S3)Version 2.0 0 MOTOROLA ATTACHMENT C ACCEPTANCE TEST PLAN CENTRALINK 911 SYSTEM for CITY OF ELGIN PROCEDURE AND DOCUMENTATION ATTACHMENT C CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY ACCEPTANCE TEST PLAN TABLE OF CONTENTS PURPOSE 1 PSAP INFORMATION 1 7 Digit Incoming Call 2 Privacy Release 2 Cancel 2 Intercom 2 Redial 2 Feature 3 Conference 3 Transfer 3 Advanced 911 Telephone 4 Answer 911 Call 4 Reset ALI 5 Previous ALI 5 Retry ALI 5 Abandon Call 6 Demand Print (Print Screen) 6 ANI Call Back 7 Release 7 Remote Print 7 PSAP Transfer Of 911 Call 8 Alarm Mode 8 TDD Transfer 8 EXCEPTIONS 9 0 MOTOROLA Category-2(S2-S3)Version 2.0 • ATTACHMENT C CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY ACCEPTANCE TEST PLAN ACCEPTANCE TEST PLAN PURPOSE The purpose of this procedure is to provide for performance and functional testing of the Motorola CENTRALINK 911 Telephone System. Data collection sheets are attached to record each function to be assured of meeting the required standards of this test. An exception form is to be completed if a deficiency is noted while testing the system. A copy will be presented to the system representative. Upon clearing the exception,the portion that originally did not pass will be re-tested and the correction noted on the form. Upon system acceptance, a copy of this procedure and any exception forms will be provided to the system representative. PSAP INFORMATION SYSTEM NAME: LOCATION: Acceptance Test Date: Customer Representative: Customer Signature: Motorola Representative: Motorola Signature OMOTOROLA Category-2(S2-S3)Version 2.0 1 ATTACHMENT C SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911TM SYSTEM ACCEPTANCE TEST PLAN YEAR 2000 READY 7 Digit Incoming Call Place a call to one of the seven digit Administrative line(s) that appears on the E911 telephone. Check for the following functions: Answer an incoming call Place incoming call on HOLD Consultative hold Auto Hold (if enabled) Pick-up the same call from another 911 telephone While talking to a caller on a Motorola telephone,from another Motorola telephone, try to access the same line. You should not be able to listen or talk (if Auto Privacy is enabled). Privacy Release As above,from the Motorola telephone that is conversing with the caller, depress and release the PRIVACY RELEASE key (FEATURE + 84) depress the FEATURE key followed by the 3 key). Any Motorola telephone that has the same line appearance should now be able to have access to this line and converse with both parties. Cancel The CANCEL button cancels;call in progress,call being dialed and feature being invoked. Intercom Lift handset, depress INTERCOM button and dial desired number of another extension on CENTRALINK System. (If programmed for auto line select, disregard.) Redia) This button enables you to automatically dial the last manually entered via the keypad. 2 Category-2(S2-S3)Version 2.0 0 MOTOROLA • ATTACHMENT C CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY ACCEPTANCE TEST PLAN Feature Using system dial tone (depress Intercom key).depress the FEATURE key followed by the proper code number of the special feature you wish to monitor/change/invoke;i.e. ringer tones,DAB MESSAGES(optional),time and date, add or replace speed dial numbers,etc. (Refer to CENTRALINK 911 Operators Guide,Chapter 6 for Supervisory Features.) Conference While on an established 7 digit call, depress the CONFERENCE key. Select the proper line key, dial the necessary telephone numbers of the third party you wish to conference and inform them of the conference. Depress CONFERENCE key again and all three parties are connected. (Depress CANCEL if the third party does not answer or is not to be added.) Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola Transfer While on an established call, depress the TRANSFER key. After receiving recall dial tone, dial the 3 digit intercom number of the telephone you wish to transfer this call to. At this time you can hang up or stay on the line to announce the call and then hang up. NOTE: By depressing the CANCEL key if the called extension is busy or does not answer and the transferred caller returns to you. OMOTOROLA Category-2(S2-S3)Version 2.0 3 ' . ATTACHMENT C SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911TM SYSTEM ACCEPTANCE TEST PLAN YEAR 2000 READY Advanced 911 Telephone VOLUME CONTROL (8 volume levels-independent) Adjust ringer volume Adjust handset volume Adjust speaker volume Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola Answer 911 Call Initiate a 911 test call and check for the following: ANSWER 911 PARK LOOP### Places caller on LOOP### (key flashes) PICKUP LOOP### Depress ANSWER 911 key followed by the PICKUP LOOP key. This restores conversation with caller who was placed on the LOOP key. OR PICKUP LOOP XXX Depress ANSWER 911 key followed by the PICKUP LOOP XXX key and enter via the keypad the 3 digit number of the loop which the call is on. From another Motorola 911 Telephone,check the following features/options if programmed and/or purchased: MONITOR BREAK-IN Transfer the caller to the DAB (DIGITAL ANNOUNCEMENT BOARD) if available. 4 Category-2(S2-S3)Version 2.0 O MOTOROLA ATTACHMENT C CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY ACCEPTANCE TEST PLAN Reset ALI To clear the previous call from the ANI/ALI Monitor, depress ANSWER 911 and then RESET ALI. Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola Previous ALI With a Reset AU screen from above, depress ANSWER 911 and then PREVIOUS ALI. The previous 911 call information should be redisplayed. Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola Retry ALI While on a test 911 call, depress the RETRY ALI key. NOTE: ALI Request Accepted- Waiting will be displayed briefly on the ANI/ALI Monitor. Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola OMOTOROLA Category-2(S2-S3)Version 2.0 5 • -• ATTACHMENT C SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911TM SYSTEM ACCEPTANCE TEST PLAN YEAR 2000 READY Abandon Call Make a 911 test call and hang up as soon as ringing is heard. The ANI/ALI Monitor will highlight the incoming call trunk(in red on color monitor),and display ABANDON CALL on the appropriate trunk the call was received on as well as the bottom line. An audible beep will also be heard from the Monitor. Depress the ANSWER 911 key and then the ABANDON CALL key. The caller's ANI/ALI information should now be displayed in the top portion of the screen. Abandon Call information will be displayed if the calling party's number was decoded in time and if the data base has been loaded and turned on by the telephone company. Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola Demand Print (Print Screen) To request a printed copy of the above screen, depress ANSWER 911 and then DEMAND PRINT. The local printer will print the top portion of the ANI/ALI screen. This button can also be used to print duplicate copies even if continuous print is enabled. Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola 6 Category-2(S2-S3)Version 2.0 0 MOTOROLA ATTACHMENT C CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY ACCEPTANCE TEST PLAN ANI Call Back With a previous 911 call information displayed on the ANI/ALI monitor, depress an available outgoing telephone line key. After receiving dial tone, depress the 911 Call Back key. Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola Release By depressing this button(if available)while on any call,the call will be disconnected. This button function is the same as hanging up the handset to terminate a call. If you are using a headset,this key is used to hang up. Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola Remote Print (OPTIONAL) With 911 information on the ANI/ALI screen, depress the remote printer button of your choice. The top line on the ANI/ALI screen should display the status; RQST:, SENT:, and or FAIL:. Check with someone at the remote printer location to be sure they received a readable printout. Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola OMOTOROLA Category-2(S2-S3)Version 2.0 7 -- ATTACHMENT C SYSTEM AND SOFTWARE UPGRADE CENTRALINK E911TM SYSTEM ACCEPTANCE TEST PLAN YEAR 2000 READY PSAP Transfer Of 911 Call With a 911 test call, depress the appropriate PSAP Transfer key. When the remote PSAP answers, all three parties are connected. Hanging up or depress the RELEASE key to become disconnected from the call. Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola Alarm Mode Through the middle of the ANI/ALI screen,ANI Link Fail,ALI Link Impaired/Fail and CAD Alarms are displayed when in an Alarm Mode is detected. Alarm should be noted (flashing within approximately 60 seconds of the detection). Units on Site Units Tested PASS EXCEPTION NUMBER Customer Motorola TDD Transfer (OPTIONAL) Have someone make a test call to your Motorola 911 telephone from a TDD device. Upon answering (ANSWER 911), depress the TDD TRANSFER key. If your TDD is setup properly (turned on, auto answer on with a message programmed),it should automatically answer and acknowledge the caller and you should be able to converse through the keyboard. Units on Site Units Tested PASS EXCEPTION NUMBER_ Customer Motorola 8 Category-2(S2-S3)Version 2.0 0 MOTOROLA - ATTACHMENT C CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY ACCEPTANCE TEST PLAN EXCEPTIONS TO ACCEPTANCE TEST PROCEDURE Customer: Exception Number of Date Customer Representative: Motorola Representative: Description of Exception Correction Accepted By: Date Customer Representative Motorola Representative OMOTOROLA Category-2(S2-S3)Version 2.0 9 ATTACHMENT D CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY SERVICE AGREEMENT Motorola Service Agreement Terms and Conditions for CENTRALINK Year 2000 Upgrade THIS SERVICE AGREEMENT is entered into by and between Motorola, Inc. ("Motorola") and the customer named in this Service Agreement ("Customer"). Such Agreement shall be effective as of the date the Motorola Proposal is accepted by Customer(the"Effective Date"), SECTION 1 DEFINITIONS. "Service Agreement" means the Motorola Proposal accepted by Customer and its Attachments; "Equipment" means, collectively and in part, the communication equipment that is specified in the Attachments or that is subsequently added to the Customer's system via this Service Agreement. SECTION 2 SERVICE DEFINED (A) Motorola agrees to provide services for the Equipment as specified in Attachment B Statement of Work (SOW) and in accordance with the following standards: (i) Motorola parts or parts of equal quality that are new or are warranted as "like new"will be used; (ii) All Equipment must be in working order on the date set for the upgrade work to begin. (B) If Equipment cannot, in Motorola's opinion, be properly or economically serviced for any reason including excessive wear, unavailability of parts, the state of technology, or the practical feasibility of the scope of Services as specified in the Attachments or Motorola Statement of Work, Motorola may: (1) modify the scope of Services related to such Equipment; or (2) increase the price to Service such Equipment. SECTION 3 EXCLUDED SERVICES (A) Service does not include the repair or replacement of Equipment that has become defective or damaged due to physical or chemical misuse or abuse from causes such as lightning, power surges, or liquids. (B) Unless specifically included in the Attachments, Service does not include repair or maintenance of any transmission line, antenna, tower or tower lighting, duplexer, combiner, or multicoupler. Motorola has no obligation or responsibility for any transmission medium, such as telephone lines, computer networks, or the worldwide web, or for Equipment malfunction caused by such transmission medium. (C) Unless specifically included in the Attachments, Service of Equipment does not include items that are consumed in the course of normal operation of the Equipment, such as, but not limited to, batteries, magnetic tapes, and computer supplies. 0 MOTOROLA Category-2(S2-S3)Version 2.0 1 ATTACHMENT D CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY SERVICE AGREEMENT (D) Service does not include reprogramming of Equipment; accessories, belt clips, or battery chargers; custom or Special Products; modified units; or software except as identified in Attachment B. SECTION 4 RIGHT TO SUBCONTRACT/ASSIGNMENT Motorola may assign its rights and obligations under this Service Agreement and may subcontract any portion of Motorola's performance called for by this Service Agreement. SECTION 5 TIME AND PLACE OF SERVICE Service will be provided at the location specified in Attachment B. When Motorola performs service at the Equipment's location, Customer agrees to provide Motorola, at no charge, a non-hazardous environment for work with shelter, heat, light, and power and with full and free access to the Equipment. Customer will provide all information pertaining to the hardware and software elements of any system with which the Equipment is interfacing that enable Motorola to perform its obligations under this Service Agreement. Unless otherwise specified in the Attachment, the hours of Service will be hours of 8:30 a.m. to 4:30 p.m., excluding weekends and holidays. Final acceptance of the service provided shall occur upon successful completion of the Acceptance Test Plan at Attachment C. SECTION 6 PAYMENT Motorola will invoice the Customer upon completion of the work identified in Attachment B. Customer must pay each invoice within thirty (30) days of the invoice date to the Motorola office designated by Motorola. Customer agrees to reimburse Motorola for all property taxes, sales and use taxes, excise taxes, and other taxes or assessments (except income, profit, and franchise taxes of Motorola) now or hereafter imposed on this Service Agreement by any governmental entity. Motorola does not by this Agreement make any price guarantees except as stated in Attachment A. SECTION 7 WARRANTY Motorola warrants that its Services under this Service Agreement will be free of defects in materials and workmanship for a period of ninety (90) days following the completion of the Services identified within the Attachment. Customer's sole remedies are to require Motorola to re-perform the affected Service or t4 refund, on a pro-rata basis, the Service fee paid for the affected Service. MOTOROLA DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SECTION 8 YEAR 2000 Motorola warrants that each hardware, software, and firmware product delivered under this Agreement ("Product") is "Year 2000 Ready" which means that it shall be able to accurately process date data (including, but not limited to, calculating, comparing, and sequencing) from, into, and between the year 1999 and the year 2000, including leap year calculations, when used in accordance with the Product documentation provided by Motorola, provided that all products (e.g., hardware, software, firmware) used in combination with such Product properly exchange date data with it. All Product manufactured by parties other than Motorola are 2 Category-2(S2-S3)Version 2.0 0 MOTOROLA ATTACHMENT D CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY SERVICE AGREEMENT warranted hereunder based upon Year 2000 statements, representations, and warranties made by these parties to Motorola. Motorola has not verified the content of those Year 2000 statements but is merely republishing those statements, representations, and warranties for purposes of thi$ warranty. This warranty shall extend through June 1, 2000. Customer must notify Motorola, in writing, no later than July 1, 2000 of Product that does not conform to this Express Warranty. The remedies available for breach of this warranty shall be as defined in, and subject to, the terms and limitations of Motorola's warranty identified in Section 7 and 11 of this Agreement. Except as provided herein, nothing in this warranty statement shall be construed to limit any rights or remedies provided elsewhere in this Agreement with respect to matters other than Year 2000 performance. SECTION 9 CERTIFICATION DISCLAIMER Unless signed by a Motorola authorized signatory, Motorola specifically disclaims all certifications regarding the manner in which Motorola conducts its business or performs its obligations under this Service Agreement. SECTION 10 DEFAULT/TERMINATION (A) Customer agrees to provide Motorola written notice of any default of this Service Agreement to state the nature of the default. (B) Noncompliance with regulatory laws or disadvantaged business entity requirements may not be cause for default. If Motorola does not cure the default within sixty (60) days, Customer may terminate that portion of the Service Agreement that is in default by giving Motorola thirty (30) days prior written notice. (C) Any dispute will be resolved by mutual agreement. (D) Neither party is liable for delays or lack of performance resulting from any causes such as strikes, material shortages, or acts of God that are beyond that party's reasonable control. SECTION 11 LIMITATION OF LIABILITY Notwithstanding any other provision, Motorola's total liability for losses, whether for breach of contract, negligence, indemnity, warranty, or strict liability in tort, is limited to the price of Services sold under this Agreement. IN NO EVENT WILL MOTOROLA BE LIABLE FOR LOSS OF USE, LOSS OF TIME, INCONVENIENCE, LIQUIDATED DAMAGES, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. 0 MOTOROLA Category-2(S2-S3)Version 2.0 3 ATTACHMENT D CENTRALINK E911TM SYSTEM SYSTEM AND SOFTWARE UPGRADE YEAR 2000 READY SERVICE AGREEMENT SECTION 12 EXCLUSIVE TERMS AND CONDITIONS (A) Customer acknowledges that the Service Agreement supersedes all prior and concurrent agreements and understandings, whether written or oral, related to the services performed. The Service Agreement or Attachment may not be altered, amended, or modified except by a written agreement signed by both parties. (B) Customer agrees to reference this Service Agreement on all purchase orders issued pursuant to this Service Agreement. Neither party will be bOund by any terms contained in Customer's purchase order or elsewhere (even if it is attached to the Service Agreement). In the event of a conflict between the main body of these Terms and Conditions and any Attachment, the main body of these Terms and Conditions will take precedence, unless the Attachment specifically states otherwise. SECTION 13 FCC LICENSES AND OTHER AUTHORIZATIONS ("FCC ") or any other federal, state, or local government agency and for complying with all rules and regulations required by such agencies. Neither Motorola nor any of its employees is an agent or representative of Customer in any governmental matters. SECTION 14 OWNERSHIP OF INTELLECTUAL PROPERTY (A) This Service Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership right or license under any Motorola patent, copyright, trade secret, or other intellectual property including any intellectual property created as a result of or related to the products sold or Services performed under this Service Agreement. (B) Motorola reserves the right to limit access to its confidential and proprietary information including cost and pricing data. SECTION 15 GENERAL TERMS (A) If any court renders any portion of this Service Agreement unenforceable, the remaining terms will continue in full force and effect. (B) THIS SERVICE AGREEMENT AND THE RIGHTS AND DUTIES OF THE PARTIES WILL BE GOVERNED AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE STATE OF ILLINOIS. (C) Failure to exercise any right will not operate as a waiver of that right, power, or privilege. (D) Except for money due upon an open account, no action may be brought for any breach of this Service Agreement more than one (1) year after the accrual of such cause of action. (E) The Service Agreement will begin on the date agreed to by the parties as specified in Attachment B. 4 Category-2(S2-S3)Version 2.0 0 MOTOROLA