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HomeMy WebLinkAbout24-0508 Motorola Solutions 4-oO8 My rl-AC4 Sol.-;0-As May 8, 2024 Agenda Bid Item: #3 — Purchase of Remote Dispatch Console and Support Services from Motorola Solutions, Inc. — State Joint Purchasing Contract ($88,410) PURCHASE AGREEMENT THIS AGREEMENT is hereby made and entered into this 8th day of May 2024, by and between the City of Elgin, Illinois, a municipal corporation (hereinafter referred to as "City") and Motorola Solutions, Inc., a Delaware corporation (hereinafter referred to as "Seller"). NOW, THEREFORE, for and in consideration of the mutual promises and covenants contained herein, the sufficiency of which is hereby mutually acknowledged, the Parties hereto hereby agree as follows: 1. PURCHASE. City shall purchase and Seller shall sell the goods and/or services to the City as described in the twenty(20)page proposal,dated February 9,2024, attached hereto and made a part hereof as Attachment A, and as provided by the State of Illinois Contract #CMT2028589 incorporated herein by reference(the"State Contract"). 2. TERMS. This Agreement shall be subject to the terms and conditions contained herein and as provided by Attachment A, which is attached hereto and made a part hereof and the State Contract. In the event of any conflict between any of the terms and provisions this Agreement and either Attachment A or the State Contract, or any portion thereof, the terms and provisions of this Agreement shall supersede and control. In the event of any conflict between Attachment A and the State Contract,Attachment A shall supersede and control. 3. LAWNENUE. This Agreement is subject to and governed by the laws of the State of Illinois. Venue for the resolution of any disputes or the enforcement of any rights arising out of or in connection with this Agreement shall be the Circuit Court of Kane County, Illinois. Seller hereby irrevocably consents to the jurisdiction of the Circuit Court of Kane County, Illinois for the enforcement of any rights, the resolution of any disputes and/or for the purposes of any lawsuit brought pursuant to this Agreement or the subject matter hereof; and Seller agrees that service by first class U.S. mail to Motorola Solutions, Inc., 500 West Monroe Street, Chicago, Illinois shall constitute effective service. The Parties hereto waive any rights to a jury. 4. NO MODIFICATION. There shall be no modification of this Agreement, except in a writing instrument executed by both Parties with the same formalities as the original Agreement. 5. MERGER. This Agreement embodies the whole Agreement of the Parties. There are no promises, terms, conditions or obligations other than those contained herein, and this Agreement shall supersede all previous communications, representations or Agreements, either verbal,written or implied between the Parties hereto. 6. INTEREST. Seller hereby waives any and all claims or rights to interest on money claimed to be due pursuant to this Agreement, and waives any and all such rights to interest to which it may otherwise be entitled pursuant to law, including, but not limited to, pursuant to the Local Government Prompt Payment Act(50 ILCS 505/1, et seq.),as amended, or the Illinois Interest Act (815 ILCS 205/1, et seq.), as amended. The provisions of this paragraph shall survive any expiration,completion and/or termination of this Agreement. 7. SEVERABILITY. The terms of this Agreement shall be severable. In the event any of the terms or the provisions of this Agreement are deemed to be void or otherwise unenforceable for any reason, the remainder of this Agreement shall remain in full force and effect. 8. COMPLIANCE WITH LAW. Notwithstanding any other provision of this Agreement, it is expressly agreed and understood that in connection with the performance of this Agreement, Seller shall comply with all applicable federal, state, city and other requirements of law, including, but not limited to, any applicable requirements regarding prevailing wages, minimum wage,workplace safety, nondiscrimination and legal status of employees. 9. COUNTERPARTS AND EXECUTION. This Agreement may be executed in counterparts, each of which shall be an original and all of which shall constitute one and the same Agreement. This Agreement may be executed electronically, and any signed copy of this Agreement transmitted by facsimile machine, email, or other electronic means shall be treated in all manners and respects as an original document. The signature of any party on a copy of this Agreement transmitted by facsimile machine, email, or other electronic means shall be considered for these purposes an original signature and shall have the same legal effect as an original signature. 10. PAYMENT. City shall pay the total sum of Sixty Thousand Eighty-One Dollars ($60,081.00) within thirty (30) days of delivery or City's receipt of invoice, whichever is later. The aforementioned total sum is inclusive of all freight and shipping costs. City shall further pay the annual payments for Post-Warranty Advanced Plus& Lifecycle Services for Years 2 through 5, totaling Twenty-Eight Thousand Three Hundred and Twenty-Nine Dollars ($28,329.00), as described on Page 17 of Attachment A, within(30)days of the City's receipt of invoice for each annual period. The City of Elgin is a tax-exempt governmental entity. 11. LIMITATION OF DAMAGES. In no event shall City be liable for any monetary damages in excess of the purchase price contemplated by this Agreement. In no event shall City be liable for any consequential, special or punitive damages, or any damages resulting from loss of profit. 12. TRANSFER OF TITLE/RISK. Transfer of title, and risk of loss shall pass to the City upon delivery of the goods. 13. WARRANTY. All applicable warranties, including but not limited to any and all applicable manufacturer's warranties, warranties of merchantability, and warranties of fitness for a particular purpose, are included as part of this Agreement, and shall apply to all goods, accessories,components, and services to the benefit of the City. 2 14. RELATIONSHIP BETWEEN THE PARTIES. This Agreement shall not be construed so as to create a joint venture, partnership, employment or other agency relationship between the Parties hereto. 15. WAIVER. Neither party hereto shall be responsible for any consequential, indirect, punitive or incidental damages for any reason whatsoever. Any delay or failure to enforce any rights by either party arising out of or pursuant to this Agreement shall not constitute, and shall not be construed as, a waiver of any such rights. 16. LIMITATION OF ACTIONS. The Parties hereto agree that any action by the Seller arising out of this Agreement must be filed within one year of the date the alleged cause of action arose or the same will be time-barred. 17. TIME IS OF THE ESSENCE. Time is of the essence of this Agreement. 18. NONDISCRIMINATION. The Seller will not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, ancestry, order of protection status, familial status, marital status, physical or mental disability, military status, sexual orientation, or unfavorable discharge from military service which would not interfere with the efficient performance of the job in question. The Seller will take affirmative action to comply with the provisions of Elgin Municipal Code Section 5.02.040 and will require any subcontractor to submit to the City a written commitment to comply with those provisions. The Seller will distribute copies of this commitment to all persons who participate in recruitment, screening, referral and selection of job applicants, prospective job applicants, and subcontractors. The persons signing this Agreement certifies that s/he has been authorized by the Seller to commit the Seller contractually and has been authorized to execute this Agreement on its behalf. IN WITNESS WHEREOF, the Parties have hereto set their hands the day and year first above written. MOTOROLA SOLUTIONS, INC. CI ELGIN Dominick Storelli Print Namer khan! G. Kozal. City Manager „1 .11 t - '� ..,� •' . Attest: Signature Area Sales Manager 12/6(1 Title ity Clerk Legal Dept\Agreement\Motorola Remote Dispatch Console Purchase Agr-5-3-24.docx 3 "'' . .. 4worx-4. .:. ., 7 iv,.;*,11; . © MOTOROLA SOLUTIONS s R Proposal City of Elgin Police Department, IL MCC 7500E Remote Console Solution Firm Proposal February 29, 2024 The design. technical, and price information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal,without the express written permission of Motorola Solutions,Inc. MOTOROLA,MOTO, MOTOROLA SOLUTIONS,and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.All other trademarks are the property of their respective owners.0 2024 Motorola Solutions,Inc.All rights reserved. MOTOROLA SOLUTIONS Motorola Solutions. Inc. 500 W Monroe Street,Ste 4400 Chicago.IL 60661-3781 USA March 1. 2024 Michael Bayard Elgin Police Department 151 Douglas Ave, Elgin IL 60120 RE: Remote 7500E Console Position Dear Mr. Bayard. Motorola Solutions. Inc. (Motorola Solutions) appreciates the opportunity to provide the Elgin Police Department quality communications equipment and services in order to enhance security and safety for first-responders. This proposal includes equipment and services for a remote MCC7500E laptop console position for use in a mobile command vehicle. The proposal subject to the terms and conditions of the existing State of Illinois contract CMT2028589, dated 2/28/2024 and shall remain valid for a period of 90 days from the date of this letter. You may accept this offer by may accept this proposal by issuing a purchase order or notice to proceed referencing the terms and conditions of Master Contract CMT2028589. Any questions Elgin PD has regarding this proposal can be directed to Alex Anklam. Account Manager, at 312-764-2749, Alex.Anklam(a�motorolasolutions.com. We thank you for the opportunity to present our proposed solution. and we hope to strengthen our relationship by implementing this project. Sincerely. Dominick Storelli Area Sales Manager MOTOROLA SOLUTIONS, INC. City of Elgin Police Department,IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal Table of Contents Section 1 Solution Description 3 1.1 Overview 3 1.2 Dispatch Console Configuration 3 1.2.1 MCC 7500E Console Operator Position 3 1.2.2 MCC 7500E Remote Console Unit Infrastructure 4 1.2.3 Network Requirements(For Remote MCC 7500E Console) 4 1.3 Design Assumptions 5 1.4 System Diagram 6 Section 2 Equipment List 7 2.1 Remote MCC7500E Console Equipment 7 Section 3 Statement of Work 8 3.1 Introduction 8 3.2 General Project Standards and Guidelines 8 3.2.1 Quality Management and Standards 8 3.2.2 Permission to Proceed 8 3.2.3 Equipment Labeling 9 3.2.4 Site Cleanup 9 3.2.5 Change Orders 9 3.3 Initiation Phase 9 3.3.1 Project Kickoff/Detailed Design Review 9 3.3.2 Equipment Shipment and Storage 9 3.3.3 Acceptance Test Plan 10 3.4 Installation /Cutover Phase 10 3.5 Dispatch Console Installation 10 3.5.1 Motorola Responsibilities 10 3.5.2 City of Elgin Responsibilities 11 3.6 Final Acceptance—Project Closure 11 3.7 Transition Equipment to Service 11 Section 4 Warranty/ Support Services 12 4.1 Warranty Maintenance Support Services 12 4.2 Advanced Plus Services Support 12 4.2.1 Advanced Plus Services Element Descriptions 12 Table of Contents MoroncmA$OLu r IONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 1 City of Elgin Police Department,IL February 29,2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal 4.2.1.1 Remote Technical Support 12 4.2.1.2 Network Hardware Repair with Advanced Replacement 13 4.2.1.3 On-site Infrastructure Response 13 4.2.1.4 Annual Preventive Maintenance 13 4.2.1.5 Network Updates 13 4.3 Motorola Solutions Service Delivery Ecosystem 14 4.3.1 Centralized Managed Support Operations 14 4.3.2 Field Service 14 4.3.3 Repair Depot 15 4.3.4 Customer Support Manager 15 4.3.5 MyView Portal 15 Section 5 Pricing 17 5.1 Pricing Summary 17 5.2 Post-Warranty Advanced Plus & Lifecycle Services 17 5.3 Payment Terms 17 Table of Contents ®MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 2 City of Elgin Police Department.IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal Section 1 Solution Description 1 .1 Overview Motorola Solutions. Inc. (Motorola Solutions) proposes our MCC 7500E remote dispatch console for City of Elgin Police Department's Unified Mobile Command Vehicle. The solution provides the City of Elgin with the confidence of state-of-the-art secure communications. seamless IP-based connectivity, flexible system architecture with scalable components. and centralized console management. Motorola Solutions designs its console to help reduce the total cost of owning an IP-based. feature-rich dispatch system without compromising quality and reliability. The console provides the City of Elgin with sophisticated network management and easy migration to future capabilities. The City of Elgin PD is requesting one (1) MCC 7500E remote dispatch console position to be located outside the Radio Network Infrastructure (RNI) in the Customer Enterprise Network (CEN). The remote MCC 7500E console will communicate with the ASTRO25 system via the customer's existing proxy server. 1 .2 Dispatch Console Configuration The proposed solution includes the following equipment: • One (1) MCC7500E "Remote Console" for the dispatch command vehicle with: - One (1) Certified Zbook 15-G7 Laptop - Two (2) Speakers - One (1) Footswitch - One (1) Microphone, Desktop. USB - One (1) External DVD - One (1) 7 Port USB 3.0 HUB The existing proxy server at the main City of Elgin Dispatch site will allow the remote dispatch console to connect to the dispatch site via a customer-provided VPN connection through the existing City's Customer Enterprise Network (CEN). One of the two existing remote MCC 7500E consoles will be decommissioned and then transferred to the new laptop hardware configuration for deployment in the mobile command vehicle. As part of that MCC 7500E transfer, the existing licenses (i.e. trunking. conventional. encryption, radio user licenses. enhanced IRR, console operations proxy software license) that were present on the decommissioned console will be migrated to the new laptop hardware configuration. 1.2.1 MCC 7500E Console Operator Position The dispatch position supports commercially available accessories, including a USB microphone. USB headset. and USB footswitch. The included components are described below. Solution Description ©MOToROLA... Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 3 City of Elgin Police Department.IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal Personal Computer (PC) - Laptop The personal computer included with the remote dispatch position is a ZBook 15 G7 Laptop that is Windows-based and certified by Motorola Solutions. Enhanced Integrated Instant Recall Recorder(IRR) The Enhanced IRR is seamlessly integrated with the dispatch position's software, allowing audio and call data from any radio or telephony resource to be recorded and easily played back. Call data includes PTT IDs, name of resource, start time and date, and stop time and date. Two analog inputs are available for use with recording audio from external devices. Desktop Speakers Two (2) USB audio speakers have been included with the remote dispatch position and can be configured to transmit audio from a specific talkgroup or set of talkgroups. Each speaker is a self- contained unit, with individual volume controls, and can be placed on a desktop or mounted on a rack or computer display. Gooseneck Microphone The USB microphone controls the dispatch position's general transmit and monitor features through two buttons on its base. The microphone can be fastened down or left loose. It can be used alone or in conjunction with a headset. Footswitch The remote dispatch position includes a USB dual pedal footswitch that controls general transmit and monitor functions. 1.2.2 MCC 7500E Remote Console Unit Infrastructure The MCC 7500E Console offers traditional installation within the confines of the ASTRO Network as well as an option to configure the console to operate outside of the ASTRO network. The proposed MCC 7500E consoles will be configured on the CEN as a remote dispatch position. The MCC 7500E supports firewall controlled access into the ASTRO network via remote Virtual Private Network (VPN) operation over a public network (internet). Re-use of the existing City of Elgin VPN system is supported, allowing them to continued access to personal network sites and files while managing Radio Dispatch operations. For MCC 7500E Ops outside the RNI, the amount of time a user can be logged in and use dispatch resources may be limited depending on customer's VPN timeout parameters. When deploying the MCC 7500E Console outside of the RNI, three things are required that must reside at the console site on the RNI. This proposal assumes the usage of existing MCC 7500 Link OP consoles inside the RNI and existing Control Room CEN for remote MCC7500E Op Position. It is important to note that failure of these components results in loss of communication for the remote operator position. 1.2.3 Network Requirements (For Remote MCC 7500E Console) • Bandwidth requirements —At least 35 kbps per audio stream (or 70 kbps per audio resource). Solution Description m MoroROLA Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 4 City of Elgin Police Department.IL February 29,2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal • Network jitter allowed — 131 ms • Dropped packets allowed — 1% packet loss • Maximum delay— Latency between the console site where proxy is to be installed and the core— lowest latency site link to the core (RF Site or Console Site) < 10 ms 1 .3 Design Assumptions • All existing sites or equipment locations will have sufficient floor and rack space available for the systems described. • All existing sites meet R56 standards for grounding. • Any site/location upgrades or modifications to support the proposed equipment are the responsibility of the Customer or the site owner. • Upgrades to existing equipment are outside the scope of this proposal. Existing conventional equipment will not be upgraded. • The licenses on one of the existing MCC 7500E consoles will be sufficient for the operation required on the new laptop console. • There is sufficient rack space. HVAC, grounding, electrical, and backup power (UPS, generators) for the proposed equipment. • Approved local, State. or Federal permits as may be required for the installation and operation of the proposed equipment, are the responsibility of the Customer. • Spare equipment is not included in the scope of this project. • The proposed remote positions will utilize the existing Madison County PSAP backroom equipment. including an existing Control Room Firewall. It is assumed all backroom equipment is active and operational. • The network connection between the remote position and the main PSAP will be provided by the customer (link has to meet the Network Requirements outlined above) • No backup power (UPS, generator. etc) is included in this proposal. Solution Description Q MOTOROLA SULurrCNS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 5 City of Elgin Police Department.IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal 1 .4 System Diagram LEGEND City of Elgin PD Dispatch LW — awn 1 ..ems ..,_, ke.,_,,. __., .e., • • tlttt111Jttttttttt� _....... . . � . .......__ ... ma 401 e- - ____ 0 MOTOROLA SOLUTIONS Neon ll due Tea-Maw Equipment .-:.i..fk-:.:-:...-.=....;.: :suL:::: 2)844 Tart-EanH .1.'1_ ..-., Eewpmart a, ... -... Solution Description ®MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 6 City of Elgin Police Department,IL February 29,2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal Section 2 Equipment List 2.1 Remote MCC7500E Console Equipment ITEM # QTY NOMENCLATURE DESCRIPTION 1 - 1 B1949 MCC 7500E SOFTWARE DVD 1 2 - 1 DQCNSLLAPTOP LAPTOP PLACEHOLDER 3 - 2 B1952 SPEAKER, DESKTOP, USB 3 a 2 CA03405AA ADD: POWER SUPPLY WITH DC CORD 3 b 2 CA03406AA ADD:AC LINE CORD, NORTH AMERICA 3 c 2 CA03413AA ADD: USB CABLE, TYPE A TO TYPE C, 4.5M 4 - 1 DDN1396 USB DUAL ACTION FOOTSWITCH W/INPUT JACK KINESIS 5 - _ 1 B1951 MICROPHONE, DESKTOP, USB 5 a 1 CA03413AA ff ADD: USB CABLE,TYPE A TO TYPE C,4.5M 6 - 1 T8742 IMCAFEE FOR WINDOWS CLIENT,A2019.2 7 - 1 DSF2B56AA USB EXTERNAL DVD DRIVE 8 - 1 DSST7300U3M STARTECH 7 PORT USB 3.0 HUB 9 - 1 T8719 WINDOWS SUPP TRANS CONFIG,A2019.2 Equipment List m MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 7 City of Elgin Police Department.IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal Section 3 Statement of Work 3.1 Introduction This section. known as the Statement of Work (SOW), describes the deliverables to be furnished to the City of Elgin Police Department, Illinois ("Customer") and the tasks to be performed by Motorola Solutions, Inc. (Motorola) and the City of Elgin to implement the solution described in this proposal. Specifically, this SOW provides: • A summary of the phases and tasks to be completed within the project lifecycle. • A list of the deliverables associated with the project. • A description of the responsibilities for both Motorola Solutions and Elgin P.D. This SOW is a working document that may be revised as needed to incorporate any changes associated with contract negotiations, Contract Design Review (CDR), and any change orders that may occur during the execution of the project. 3.2 General Project Standards and Guidelines Motorola Solutions takes great care in designing our radio systems to meet or exceed the needs and safety of the users and the applicable industry standards. Motorola's end user equipment also exceeds many of the military standards for harsh environments. When shipping products and installing radio equipment. Motorola Solutions meets all the legally required standards and regulations. 3.2.1 Quality Management and Standards It is the policy of Motorola to produce and provide new products and services of the highest quality in every aspect of project lifecycle, system design, manufacturing, procurement. installation / implementation, and system warranty and maintenance. All work will be performed consistent with high quality commercial practice and in accordance with Motorola Solutions' Quality Standards for Fixed Equipment Installations and all applicable manufacturer installation and maintenance manuals. All work shall be done in a neat and professional manner and shall comply with the applicable national. state and local codes and regulations. 3.2.2 Permission to Proceed Motorola Solutions or our subcontractors shall not proceed with any site work without the Customer's written approval to proceed. Statement of Work ©MOTOROLA SJLI./urv/;, Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 8 City of Elgin Police Department.IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal Motorola Solutions understands no work requiring applicable drawings, permits, regulatory approvals, or other applicable information shall commence without Customer's approval to proceed. 3.2.3 Equipment Labeling Motorola Solutions shall label all Motorola Solutions provided and installed network. data. and audio cables end-to-end. :3. Site Cleanup Motorola Solutions and its subcontractors shall clean-up and remove from the work site all rubbish and construction debris, resulting from their own work at all times. The entire job site areas shall be left clean and free of trash, debris, scrap materials, and excess materials resulting from equipment installations. 3.2.5 Change Orders Either Party may request changes within the general scope of the awarded contract agreement. If a requested change causes an increase or decrease in the cost or time required to perform this Agreement, the Parties will agree to an equitable adjustment of the Contract Price, Implementation schedule, or both. and will reflect the adjustment in a change order. Neither Party is obligated to perform requested changes unless both Parties execute a written. jointly signed change order. 3.3 Initiation Phase 3.3.1 Project Kickoff I Detailed Design Review Shortly after an executed contract, Motorola Solutions and the Customer Project Teams shall schedule a remote detailed design review with the Customer. Motorola Solutions shall present in detail all documents and services included in the final contracted solution. Motorola Solutions will be responsible for updating applicable documents, pricing, etc. as required for final Customer approval. The design shall be final or 'locked down' when both parties sign a Detailed Design Review milestone completion certificate to be drafted and presented by Motorola Solutions. Once signed by both parties and any subsequent changes shall be captured again via the change order process as described below. Final Design Milestone: Motorola Solutions and Customer sign a milestone completion certificate acknowledging design is final. Ordering of equipment shall now commence. 3.3.2 Equipment Shipment and Storage All Motorola Solutions provided Equipment will be shipped to a Customer provided local storage/warehouse. Motorola Solutions will be responsible for shipment tracking. inspections, inventory, and, if necessary, processing of equipment returns/replacements resulting from physical damages upon arrival (DOA). Customer shall be responsible for receiving of equipment and storing in a safe secure area. Statement of Work ©MOTOROLA Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 9 City of Elgin Police Department.IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal Product Ship Acceptance Milestone: Motorola Solutions and Customer sign a milestone completion certificate acknowledging that all Motorola Solutions provided equipment have been received, inventoried, and inspected for acceptance and returned/replaced resulting from any DOA. 4. Acceptance Test Plan Once the Design Review is complete a critical step is developing comprehensive cutover and acceptance testing plans. The acceptance test plan (ATP) covers testing of all included features and functions for the installed equipment in order to verify that the solution operates according to its design and the Customer's satisfaction. Motorola Solutions will develop and present a preliminary ATP and review in detail with the Customer. Both parties shall agree to a final ATP prior to scheduling an ATP at the appropriate time. Motorola Solutions will be responsible for documenting and distributing the final ATP. Both parties will sign the ATP acknowledging completion and passing of all tests. 3.4 Installation / Cutover Phase Installation of equipment shall not commence until both parties agree on installation dates and times. 3.5 Dispatch Console Installation 3.5.1 Motorola Responsibilities Motorola's general responsibilities include the following: • Schedule equipment installations in agreement with Customer. • Pick-up, deliver, and install Motorola provided equipment in Customer provided equipment desktop/rack space. - Remote Console will be installed on Customer provided floor/desktop space. - Remote Console will be connected to Customer provided or existing electrical, site grounding, and backup AC power source (i.e. UPS, Generator). unencumbered cable pathways. and wall penetrations. - Install cabling in/on customer provided cable trays/cable pathways/wall penetrations. • Plug new equipment to Customer provided electrical outlets. - Dispatch equipment back room and trailer • Transfer Console licenses from existing MCC7500E console to the new remote MCC7500E Console. • Prepare all installed equipment for final acceptance testing with Customer. • Perform Acceptance Testing with Customer to confirm equipment operates as designed. • Develop final approved acceptance test plan • Implement approved cutover plan. • Administer safe work procedures for installation. • Provide final as-built documentation of newly installed equipment. Statement of Work ©MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 10 City of Elgin Police Department,IL February 29,2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal • Provide 1st year warranty support services as described in the Warranty Maintenance section. 3.5.2 City of Elgin Responsibilities • Provide a dedicated delivery point, such as a warehouse, for receipt, inventory and storage of equipment prior to delivery to the site(s). • Coordinate the activities of all Customer vendors or contractors. • Where applicable, provide equipment floor/desktop space, cable support/tray(s), and wall penetrations. • Provide adequately sized main and back-up power sources (i.e. generator, UPS). • Provide adequately sized network connection between the remote position and the main PSAP (link has to meet the Network Requirements as outlined in the system description section). • Provide a VPN connection between the existing Customer Enterprise Network (CEN) and the Remote Dispatch Console. • Provide programming preferences for the new remote Console. • Participate in final acceptance testing with Motorola. 3.6 Final Acceptance - Project Closure Final system acceptance shall not be deemed successful until all ATP tests pass, all project punchlist items are resolved, all project deliverables are complete, and the Customer and Motorola mark the event by signing and dating the Final System Acceptance milestone certificate. 3.7 Transition Equipment to Service Motorola Responsibilities • Provide a Customer Support Plan detailing the maintenance support services associated with the Contracted equipment Customer Responsibilities • Participate in the Transition Service/Project Transition Certificate (PTC) process. Completion Criteria • All service information has been delivered and approved by Elgin Police Department. Statement of Work ®MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 11 City of Elgin Police Department.IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal Section 4 Warranty I Support Services 4.1 Warranty Maintenance Support Services Motorola Solutions' standard commercial warranty covers on-site response during normal business hours and provides for the repair or replacement of defective hardware components. In addition to Motorola Solutions' standard warranty. Motorola Solutions has included the Advanced Plus Services for the new equipment. Post Warranty Support After the 1st year warranty has expired, Motorola Solutions has included pricing for four (4) additional years to continue the Advanced Plus on your new P25 system equipment. The Year 1 services include the Advanced Plus services noted below for the proposed new equipment only. 4.2 Advanced Plus Services Support Motorola Solutions is proposing our Advanced Plus Services for ASTRO®25 infrastructure, a comprehensive program to sustain the long-term performance of County's network. Advanced Plus Services consists of the following elements: • Remote Technical Support. • Network Hardware Repair • Remote Security Update Service (RSUS). • On-site Infrastructure Response. • Annual Preventive Maintenance. • Network Updates. Together, these elements will help to avoid operational disruptions and maintain the value of The Customer's communications investment. 4.2.1 Advanced Plus Services Element Descriptions The following sections describe the elements proposed for the Customer's ASTRO 25 infrastructure. 4.2.1.1 Remote Technical Support Motorola Solutions' Centralized Managed Support Operations (CMSO) will provide Remote Technical Support for infrastructure issues that require specific technical expertise. Experienced technical support specialists will be available to consult with the Customer to help diagnose, troubleshoot, and resolve Warranty/Support Services ©MOTOROLA:: .t, Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 12 City of Elgin Police Department,IL February 29,2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal infrastructure issues. Service Desk maintenance procedures and incident resolution techniques are based on ISO 9001 and TL 9000 standards. 4.2.1.2 Network Hardware Repair with Advanced Replacement To restore the Customer's ASTRO 25 network components if they malfunction, Motorola Solutions will repair Motorola Solutions-provided infrastructure equipment. This includes select third-party infrastructure equipment supplied by Motorola Solutions. Motorola Solutions will ship and return repaired equipment, and will coordinate the repair of third-party solution components. To reduce the impact of a malfunction, Motorola Solutions will exchange malfunctioning equipment with Advanced Replacement units or Field Replacement Units (FRU). as available. Motorola Solutions' repair depot will diagnose and repair malfunctioning components, and once repaired. add those to the depot's FRU inventory. Replacement components will remain in the Customer's ASTRO 25 network to maintain continued network functionality. If the Customer prefers to maintain their existing FRU inventory rather than using Motorola Solutions' depot inventory, Motorola Solutions can provide "loaner" FRUs during the repair process. 4.2.1.3 On-site Infrastructure Response Motorola Solutions will provide repair service from trained and qualified technicians. Once dispatched. technicians will travel to the Customer's ASTRO 25 network location to diagnose issues and restore functionality. These technicians will run diagnostics on hardware to identify defective components. and repair or replace them as appropriate. Infrastructure Response times are based on a given issue's impact on overall system function. Travel times and service levels are governed by local geography. Motorola Solutions will provide additional information in the Statement of Work for ASTRO 25 Advanced Plus Services and in the Customer Support Plan agreed between the Customer and Motorola Solutions. 4.2.1.4 Annual Preventive Maintenance Motorola Solutions will annually test and service network components. Qualified field technicians will perform routine hands-on examination and diagnostics of network equipment to keep them operating according to original manufacturer specifications. 4.2.1.5 Network Updates The Network Updates service provides public safety radio system release updates on a consistent. budgeted plan. These updates maintain reliable network operations and cybersecurity protection. In addition, Network Updates keeps the Customer's ASTRO 25 network compatible with expansion elements, as well as new products or features. With Network Updates. the Customer's network will remain on a release that qualifies for support services. Motorola Solutions will deliver updates based on a predefined cadence of upgrade windows, with up to one update in each window. The Network Updates service includes the following: • Software Release Updates - Motorola Solutions-certified software that improves network functions over previous releases. This also includes commercial operating system and application software updates. Warranty/Support Services ©Morowo.A scc.. .. Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 13 City of Elgin Police Department.IL February 29,2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal • Hardware Update—When needed to support a software release update, Motorola Solutions provides new hardware. New hardware will both support the new software update, as well as maintain existing functions and features. • Professional Implementation Services — Motorola Solutions will plan and implement updates at The Customer's site. This includes factory integration, testing, and supply chain management for new software and hardware. With these services, the Customer will have access to the technology, support. and planning expertise needed for an effective upgrade. 4.3 Motorola Solutions Service Delivery Ecosystem Advanced Plus Services are delivered through a tailored combination of field service personnel, centralized teams, product repair depots, and MyView Portal. These service resources will collaborate to swiftly analyze network issues, accurately diagnose root causes. and efficiently resolve issues to return the network to normal operation. Motorola Solutions services will be delivered by staff experienced in servicing mission-critical networks. Motorola Solutions uses the Information Technology Infrastructure Library (ITIL) framework to define service tasks based on industry-recognized best practices. As staff perform tasks, service incident information will be available to the Customer's administrators and personnel through MyView Portal. Service activities and Motorola Solutions' service team are described in more detail below. Centralized Managed Support Operations The cornerstone of Motorola Solutions' support process is the Centralized Managed Support Operations (CMSO) organization. This TL 9000/ISO 9001-certified organization is staffed 24x7x365 by experienced service desk specialists, security analysts, and operations managers. The CMSO houses critical central functions, including the Service Desk. The CMSO Service Desk will serve as a single point of contact for services. It processes service requests, service incidents. change requests. and dispatching. The Service Desk communicates necessary information to stakeholders, bridging communications among the Customer, Motorola Solutions, and third-party subcontractors. Service Desk teams record, track, and update incidents through the Motorola Solutions Customer Relationship Management (CRM) system. They document and respond to inquiries, requests, concerns, and service tickets. When an incident is initiated, the CMSO will engage with teams to resolve that incident. The CMSO will escalate to new teams when needed. Depending on the incident, the CMSO will coordinate incident resolution with local field service and authorized repair depots. Field Service Motorola Solutions authorized and qualified field service technicians will perform the On-site Infrastructure Response service, repair malfunctioning hardware in the field, and conduct preventive maintenance tasks. These technicians will coordinate with the Service Desk, technical support teams. and product engineering as needed to resolve incidents. Warranty/Support Services © MOTOROLA s>. Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 14 City of Elgin Police Department,IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal 4.3.3 Repair Depot The Motorola Solutions Repair Depot will provide the Customer with a central repair location. This will eliminate the need to send network equipment to multiple vendor locations for repair. Motorola Solutions tracks products sent to the Depot via a case management system throughout the repair process. This system will enable the Customer's representatives to check repair status, from inbound shipment to return. ` .` .4 Customer Support Manager A Motorola Solutions Customer Support Manager (CSM) will be the Customer's key point of contact for the definition and administration of services. The CSM will work with the Customer to define service delivery details to address the Customer's specific priorities. 4.3.5 MyView Portal To provide the Customer with quick access to service details, Motorola Solutions will provide our MyView Portal online network information tool. MyView Portal provides our customers with real-time critical network and services information through an easy-to-use graphical interface. • rirAir,-.1trr re, • - - 1 MI MI — — MI Figure 4-1: MyView Portal offers real-time, role-based access to critical network and services information. With MyView Portal, The Customer's administrators will be able to monitor system health and maintenance updates. Capabilities include: • Viewing network and support compliance. • Viewing incident reports. • Updating and creating incidents. • Checking system update status. • Receiving pro-active notifications regarding updates. Warranty/Support Services m MOToROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 15 City of Elgin Police Department.IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal • Available 24x7x365 from any web-enabled device, the information provided by MyView will be based on your needs and user access permissions, ensuring that the information displayed is secure and pertinent to your operations. ©MOTOROLA SOW r!ONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 16 City of Elgin Police Department,IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal Section 5 Pricing 5.1 Pricing Summary Motorola is pleased to provide the following equipment and services to City of Elgin PD for a Remote Dispatch Console solution. Equipment & Services Summary Price Remote Dispatch Console Solution $61,193 E.ui•ment, S stems Inte•ration Services and 1st. Year Warrant State Contract Discount -$1,112 SYSTEM SOLUTION TOTAL: $60,081 5.2 Post-Warranty Advanced Plus & Lifecycle Services Advanced Plus & Lifecycle Services Annual Payment Advanced Plus & Lifecycle Services - Year 2 $6,785 Advanced Plus & Lifecycle Services - Year 3 $6,978 Advanced Plus & Lifecycle Services - Year 4 $7,179 Advanced Plus & Lifecycle Services- Year 5 $7,387 Post-Warranty and Lifecycle Services Total (Yrs. 2 - 5): $28,329 5.3 Payment Terms Except for a payment that is due on the Effective Date, Customer will make payments to Motorola within thirty (30) days after the date of each invoice. Customer will make payments when due in the form of a check. cashier's check, or wire transfer drawn on a U.S. financial institution. If Customer has purchased additional Professional or Subscription services, payment will be in accordance with the applicable addenda. Payment for the System purchase will be in accordance with the following milestones. System Purchase (excluding Subscribers. if applicable) 1. 50% of the Contract Price due upon contract execution (due upon effective date); 2. 50% of the Contract Price due upon Final Acceptance. Motorola shall make partial shipments of equipment and will request payment upon shipment of such equipment. In addition, Motorola shall invoice for installations completed on a site-by-site basis or when professional services are completed. when applicable. The value of the equipment shipped/services performed will be determined by the value shipped/services performed as a percentage of the total Pr,cina 0 MOTOROLA S . Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 17 City of Elgin Police Department.IL February 29.2024 MCC 7500E Remote Dispatch Console Solution Firm Proposal milestone value. Unless otherwise specified, contract discounts are based upon all items proposed and overall system package. For invoicing purposes only. discounts will be applied proportionately to the FNE and Subscriber equipment values to total contract price. Overdue invoices will bear simple interest at the maximum allowable rate by state law. For Lifecycle Support Plan and Subscription Based Services, Motorola will invoice Customer annually in advance of each year of the plan. Pricing ©MOTOROLA SULUt C. S Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Page 18