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HomeMy WebLinkAbout20-1102 OwnBackup DocuSign Envelope ID:F5DA3AC5-538C-45BA-B7C0-7084284B52D5 SUBSCRIPTION SERVICES AGREEMENT THIS AGREEMENT is hereby made and entered into this 2ntl day of November, 2020, by and oetween the City of Elgin, Illinois, a municipal corporation (hereinafter referred to as "City" or"Customer") and OwnBackup, Inc., a Delaware corporation, (hereinafter referred to as "OwnBackup" or "Seller"). NOW, THEREFORE, for and in consideration of the mutual promises and covenants contained herein, the sufficiency of which is hereby mutually acknowledged, the parties hereto hereby agree as follows: 1. SOFTWARE SERVICE/TERMS. This Agreement governs the provision, access to and usage of Internet-based software services specified in order forms (Orders), including, without limitation their user interfaces, features and functions (collectively Services), by the customer named above and its Affiliates (defined below) (Customer). 2. USE OF SERVICE. a. Customer Owned Data. All electronic data and information authorized by Customer to be uploaded by the Services (Customer Data) remains the property of Customer, as between OwnBackup and Customer. Customer grants OwnBackup the right to use the Customer Data solely for purposes of performing under this Agreement. Customer may export its Customer Data as allowed by functionality within the Services. b. Affiliates and Contractors. Customer, including its Affiliates, may enter into Orders with OwnBackup and its Affiliates. An Affiliate entering into an Order agrees to be bound by this Agreement as if it were an original party hereto. Customer may allow its Affiliates and contractors to use the Services, provided Customer is responsible for their compliance with the terms of this Agreement, and use by such contractors is solely for Customer's benefit. Affiliate means any company controlled by or under common control with the subject entity, directly or indirectly, with an ownership interest of at least 50%. c. Customer Responsibilities. Customer (i) will keep its passwords secure and confidential and use industry-standard password management practices; (ii) is primarily responsible for Customer Data and all activity in its Services accounts; (iii) will use commercially reasonable efforts to prevent unauthorized access to its account and notify OwnBackup promptly of any such unauthorized access; and (iv) may use the Services only in accordance with the Services' technical documentation and applicable law. d. OwnBackup Support. OwnBackup will provide customer support for the Services under the terms of OwnBackup's Customer Support Policy (Support), located at http:%/www,4wntackuo.comjsupport, e. Trials. If Customer has registered for a trial or proof of concept use of a Service, Customer may access the Service for the trial period. The Service is provided AS IS, with no warranty during this time period. All Customer Data will be deleted after the trial period unless Customer purchases a paid Service subscription under an Order. 3. SERVICE LEVEL AGREEMENT AND WARRANTY. a. Warranty. OwnBackup warrants to Customer that: (i) OwnBackup will use commercially reasonable efforts to maintain the availability of the Services as provided at http://www.ownbackup.com/SLA.htm (which terms are incorporated into this Agreement); and (ii) the Services, Support and Security Measures (as defined below) may change but will not materially decrease during any paid term. Customer's exclusive remedy and OwnBackup's sole obligation for OwnBackup's failure to meet these warranties shall be, for (i), a credit to customer as provided in the link above (or if this Agreement is not renewed, then a refund), for the applicable month, and for (ii), as described in the "Termination for Material Breach" and "Effect of Termination" sections below. b. Disclaimer. OwnBackup disclaims all implied warranties, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and satisfactory quality. OwnBackup does not guarantee that Services will be uninterrupted, error-free or invulnerable. 4. PAYMENT. a. Fees and Payment. Customer shall pay the total sum specified in an Order within thirty (30) days of delivery and any other full performance, or Customer's receipt of invoice, whichever is later. Customer is a Government entity and is exempt from local sales taxes. 2020-07 1 Confidential DocuSign Envelope ID:F5DA3AC5-538C-45BA-B7C0-7D84284B5205 b. Nonpayment. Any invoiced amount not received by OwnBackup by the due date may accrue interest at 0.5% per-month. In addition, if an invoiced amount is 30 days or more past due, OwnBackup may suspend Services and Support until the amount is paid in full, provided OwnBackup has given Customer at least 30 days' prior written notice that its account is past due. OwnBackup will not exercise its rights under this paragraph if Customer is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute 5. CONFIDENTIALITY AND DATA PROTECTION. a. Definition of Confidential Information. Confidential Information means all non-public information disclosed by a party (Discloser) to the other party (Recipient), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (Confidential Information). Customer's Confidential Information includes, without limitation, the Customer Data. OwnBackup's Confidential Information includes, without limitation, the Services and their pricing. b. Protection of Confidential Information. Recipient will use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care) not to disclose or use any Confidential Information of Discloser for any purpose not contemplated by this Agreement. Recipient will use the same degree of care that it uses to protect its own confidential information of a like nature, but not less than a reasonable degree of care, to limit access to Confidential Information of Discloser to those of its and its Affiliates'employees and contractors who need such access for purposes contemplated under this Agreement and who are legally or contractually bound to protect the Confidential Information as provided in this Section. Confidential Information excludes information that: (i) is or becomes generally known to the public without breach of any obligation owed to Discloser, (ii) was known to Recipient before its disclosure by Discloser without breach of any obligation owed to Discloser, (iii) is received from a third party without breach of any obligation owed to Discloser, or (iv) is independently developed by Recipient without use of the Confidential Information. Recipient may disclose Confidential Information to the extent required by law or court order. Notwithstanding anything to the contrary herein, the City's good faith compliance with the provisions of the Illinois Freedom of Information Act (5 ILCS 140/1, et seq.) shall not be construed as, and shall not constitute a breach of this Agreement so long as best efforts are made to prevent disclosure of Confidential Information. c. Data Security. OwnBackup will (i) implement and maintain appropriate security measures, including, without limitation, technical, physical, administrative and organizational controls, designed to maintain the confidentiality, security and integrity of Customer's Confidential Information, including Customer Data; (ii) implement and maintain systems and procedures for detecting, preventing and responding to attacks, intrusions, and system failures, and regularly test and monitor the effectiveness of such systems and procedures (including through vulnerability scans and penetration testing); (iii) designate employees to coordinate implementation and maintenance of its security; and (iv) identify internal and external risks to the security, confidentiality and integrity of Customer Data that could result in the unauthorized disclosure, misuse, alteration, destruction or other compromise of Customer's Confidential Information, including Customer Data, and assess the sufficiency of systems and procedures in place to control these risks (collectively, Security Measures). More information on OwnBackup's security practices and policies is located at https://www.ownbackuo.cgrnicomoanvisecurity d. Data Breach. If OwnBackup becomes aware that Customer Data was accessed or disclosed in breach of this Agreement, OwnBackup will so notify Customer without undue delay, immediately act to mitigate the breach and preserve forensic evidence, and provide information to Customer regarding the nature and scope of the breach. 6. OWNBACKUP PROPERTY. a. Reservation of Rights. OwnBackup and its licensors are and remain the sole owners of the Services and their underlying software, including all intellectual property rights therein. Customer may not remove or modify any proprietary marking or restrictive legend in the Services. OwnBackup reserves all rights not expressly granted in this Agreement. b. Restrictions. Customer may not (i) sell, resell, rent or lease the Services or use them in a service provider capacity, (ii) use the Services to store or transmit infringing, unsolicited marketing emails, libelous, unlawful or tortious material, or to store or transmit material in violation of third-party rights, (iii) interfere with or disrupt the integrity or performance of the Services, (iv)attempt to gain unauthorized access to the Services or their related systems or networks, (v) reverse engineer or decompile the 2020-07 2 Confidential DocuSign Envelope ID:F5DA3AC5-538C-45BA-B7CO-7D84284B52D5 Services except as otherwise required by law, or (vi) access the Services to build a competitive service or product, or copy any feature, function or graphic for competitive purposes. OwnBackup may suspend Services to Customer if OwnBackup believes in good faith that Customer's use of the Services poses an imminent threat to the security, availability or legality of the Services; in such event, OwnBackup will work with Customer to address the issue and restore Services as quickly as possible. c. Statistical Information. OwnBackup may compile statistical information related to the performance of the Services, and may make such information publicly available so long as such information does not identify Customer, any individual or any Customer Confidential Information, including any Customer Data, and there are no means to re-identify the information or data. OwnBackup retains all intellectual property rights in such information. d. Third-Party Services. OwnBackup's Services interoperate with third-party services (e.g. Salesforce) (Third-Party Services) and depend on continuing availability of and access to the Third-Party Services, including application programming interfaces. If for any reason a Third-Party Service ceases to be available for OwnBackup's Services on reasonable terms, OwnBackup may be unable to continue to provide all of the functions of its Services. If a Third-Party Service for which Customer has purchased OwnBackup's Services becomes permanently unavailable for interoperation with OwnBackup's Services (other than as a result of an act or omission of Customer), then Customer may terminate the affected Orders and OwnBackup will refund to Customer any prepaid and unused fees for such Orders. Customer must purchase Third-Party Services separately. Customer acknowledges that Customer Data will be copied from the Third-Party Services to OwnBackup's Services, that Third-Party Service providers are not responsible for the privacy, security or integrity of such copies of Customer Data in OwnBackup's Services, and that those copies of Customer Data are instead covered by the protections in this Agreement. OwnBackup's Services may automatically query Customer's Third-Party Service accounts for the sole purpose of validating the purchased quantity of OwnBackup's Services. 7. TERM AND TERMINATION. a. Term of this Agreement. This Agreement shall continue until the 30th day after all Orders have expired, unless earlier terminated as provided below. Notwithstanding anything to the contrary provided for herein or in any Attachment hereto, this agreement and any orders arising out of this agreement shall not automatically renew. b. Term of Orders. The term of each Order shall be specified in the Order. c. Termination for Material Breach. If either party is in material breach of this Agreement, the other party may terminate this Agreement at the end of a written 30-day notice/cure period, if the breach has not been cured. d. Return of Customer Data. Within 15 days after termination, upon written request OwnBackup will make the Services available for Customer to export Customer Data. After such 15-day period, OwnBackup has no obligation to maintain the Customer Data and will destroy the Customer Data after termination unless otherwise required by law. e. Effect of Termination. If this Agreement is terminated for OwnBackup's breach, OwnBackup will refund Customer fees prepaid for the remainder of the term of all Orders after the termination effective date. If this Agreement is terminated for Customer's breach, Customer will pay any unpaid fees for the term of all Orders. Upon request following any termination of this Agreement, each party will destroy or return all of the other party's property that it holds, subject to the "Return of Customer Data" section above. f. Notwithstanding anything to the contrary provided for herein, in the event City cancels its subscription plan, the City's subscription shall terminate upon thirty (30) days of the notice of cancellation, and the City's liability for payment shall be limited to the payment of any unpaid fees for the term of all Orders as of the conclusion of such thirty (30) day period. 8. LIABILITY LIMIT. a. EXCLUSION OF INDIRECT DAMAGES. To the maximum extent allowed by law, neither party is liable for any indirect, special, incidental or consequential damages arising out of or related to this Agreement (including, without limitation, costs of delay, and lost profits, revenue or anticipated cost savings), even if it knows of the possibility of such damage or loss. 2020-07 3 Confidential DocuSign Envelope ID:F5DA3AC5-538C-45BA-B7C0-7084284B52D5 b. TOTAL LIMIT ON LIABILITY.To the maximum extent allowed by law, each party's total liability arising out of or related to this Agreement (whether in contract, tort or otherwise) does not exceed the amount paid by Customer within the 12-month period before the event that gave rise to the liability. For avoidance of doubt, total liability shall not exceed the value of all orders in force at the time of the event giving rise to the claim. The foregoing does not limit Customer's payment obligations under Orders. 9. INDEMNIFICATION FOR THIRD-PARTY CLAIMS. OwnBackup will defend or settle any third-party claim against Customer to the extent that such claim alleges that OwnBackup technology used to provide the Services infringes a copyright, patent, trademark or other intellectual property right, if Customer promptly notifies OwnBackup of the claim in writing, cooperates with OwnBackup in the defense, and allows OwnBackup to solely control the defense or settlement of the claim. Costs. OwnBackup will indemnify and hold harmless Customer from any infringement claim defense costs incurred by OwnBackup in defending Customer, OwnBackup negotiated settlement amounts, and court awarded damages. Process. If such a claim appears likely, then OwnBackup may modify the Services, procure the necessary rights, or replace it with the functional equivalent. If OwnBackup determines that none of these are reasonably available, then OwnBackup may terminate the Services and refund any prepaid and unused fees. Exclusions. OwnBackup has no obligation for any claim arising from: OwnBackup's compliance with Customer's specifications; a combination of the Services with other technology or aspects where the infringement would not occur but for the combination; Customer Data; or technology or aspects not provided by OwnBackup. THIS SECTION CONTAINS CUSTOMER'S EXCLUSIVE REMEDIES AND OWNBACKUP'S SOLE LIABILITY FOR INTELLECTUAL PROPERTY INFRINGEMENT. 10.OTHER TERMS. a. No Assignment. Neither party may assign or transfer this Agreement or an Order to a third party, except that this Agreement with all Orders may be assigned, without the consent of the other party, as part of a merger, or sale of substantially all a party's assets, business, or stock not involving a competitor of the other party, or at any time to an Affiliate. b. Export Compliance. The Services and Confidential Information may be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any U.S. government denied-party list. Neither party will permit its personnel or representatives to access any Service in a U.S.-embargoed country or in violation of any applicable export law or regulation. c. Anti-Corruption. The parties shall comply with all applicable laws relating to anti-bribery and anti- corruption. Each party represents that it has not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from an employee or agent of the other party in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate this restriction. d. Notices. Notices under this Agreement will be written and be effective on (i) personal delivery, (ii) the second business day after mailing, (iii) confirmed delivery by courier service, or (iv), except for notices of breach or an indemnifiable claim (Legal Notices), the day sent by email. Notices to OwnBackup will be addressed to its VP Customer Success, with a copy to its General Counsel, at 940 Sylvan Avenue, Englewood Cliffs, NJ 07632, and to success@ownbackup.com (or legal@ownbackup.com for notices of indemnifiable claims). Billing notices to Customer will be addressed to the relevant billing contact designated by Customer, and Legal Notices to Customer will be addressed to Customer's Legal Department and be clearly marked as Legal Notices. Other notices to Customer will be addressed to the account contact designated by Customer. e. Independent Contractors. The parties are independent contractors with respect to each other. f. Enforceability and Force Majeure. If any term of this Agreement is invalid or unenforceable, the other terms remain in effect. Except for the payment of monies, neither party is liable for events beyond its reasonable control, including, without limitation, force majeure events. 2020-07 4 Confidential DocuSign Envelope ID: F5DA3AC5-538C-45BA-B7C0-7D84284B52D5 g. Money Damages Insufficient. Any breach by a party of this Agreement or violation of the other party's intellectual property rights could cause irreparable injury or harm to the other party. The other party may seek a court order to stop any breach or avoid any future breach. h. Order of Precedence. An Order prevails in any inconsistency between it and this Agreement. i. Survival of Terms. Any terms that by their nature survive termination of this Agreement for a party to assert its rights and receive the protections of this Agreement, will survive (including, without limitation, the confidentiality and ownership terms within this Agreement). The UN Convention on Contracts for the International Sale of Goods does not apply. j. Feedback. If Customer provides feedback or suggestions about the Services, then OwnBackup (and those it allows to use its technology) may use such information without obligation to Customer. k. Reference. OwnBackup may use Customer's name and logo in its marketing communications and materials, in accordance with Customer's trademark guidelines and policies. I. No Third-Party Beneficiaries. There are no third-party beneficiaries under this Agreement. 11. LAW/VENUE. This agreement is subject to and governed by the laws of the State of Illinois. Venue for the resolution of any disputes or the enforcement of any rights arising out of or in connection with this agreement shall be the Circuit Court of Kane County, Illinois. OwnBackup hereby irrevocably consents to the jurisdiction of the Circuit Court of Kane County, Illinois for the enforcement of any rights, the resolution of any disputes and/or for the purposes of any lawsuit brought pursuant to this agreement or the subject matter hereof; and OwnBackup agrees that service by first class U.S. mail to OwnBackup, Inc., 940 Sylvan Avenue, Englewood Cliffs, NJ 07632 shall constitute effective service. Elgin agrees that service by first class U.S. mail to City of Elgin, 150 Dexter Court, Elgin, IL 60120 shall constitute effective service. Both parties hereto waive any rights to a jury. 12. NO MODIFICATION. There shall be no modification of this agreement, except in writing and executed with the same formalities as the original. 13. MERGER. This agreement embodies the whole agreement of the parties regarding the subject matter hereof. There are no promises, terms, conditions or obligations other than those contained herein regarding the subject matter hereof, and this agreement shall supersede, supplant and replace all previous communications, representations or agreements, either verbal, written or implied between the parties hereto regarding the subject matter hereof. 14. SEVERABILITY. The terms of this agreement shall be severable. In the event any of the terms or the provisions of this agreement are deemed to be void or otherwise unenforceable for any reason, the remainder of this agreement shall remain in full force and effect. 15. COMPLIANCE WITH LAW. Notwithstanding any other provision of this agreement, it is expressly agreed and understood that in connection with the performance of this agreement, OwnBackup shall comply with all applicable federal, state, city and other requirements of law, including, but not limited to, any applicable requirements regarding prevailing wages, minimum wage, workplace safety and legal status of employees. Without limiting the foregoing, OwnBackup hereby certifies, represents and warrants to the City that all of OwnBackup's employees and/or agents who will be providing products and/or services with respect to this agreement shall, where required be legally authorized to work in the United States. 16. EXECUTION. This agreement may be executed in counterparts, each of which shall be an original and all of which shall constitute one and the same agreement. For the purposes of executing this agreement, any signed copy of this 2020-07 5 Confidential DocuSign Envelope ID:F5DA3AC5-538C-45BA-B7C0-7D84284B52D5 agreement transmitted by fax machine or e-mail shall be treated in all manners and respects as an original document. The signature of any party on a copy of this agreement transmitted by fax machine or e-mail shall be considered for these purposes as an original signature and shall have the same legal effect as an original signature. Any such faxed, digitally transmitted, or e-mailed copy of this agreement shall be considered to have the same binding legal effect as an original document. At the request of either party any fax or e-mail copy of this agreement shall be re-executed by the parties in an original form. No party to this agreement shall raise the use of fax machine, digital transmission, or e-mail as a defense to this agreement and shall forever waive such defense. OWNBACKUP, LLC CITY OF ELGIN DobuSigned by: r,A.AborMAOirA Signature ichard G. Kozal, City Manager CEO Attest: ` A- . ." Title t erk 2020-07 6 Confidential DocuSign Envelope ID:ODBB21DF-D471-4C00-B86A-408F5CF2C3F4 aun{backup} Services Order Form 940 Sylvan Ave Englewood Cliffs,NJ 07632 Billed to: Order Dale. Jan 1,2021 City of Elgin Order Number: ATTN:Jeff Massey Customer PO Number: 150 Dexter Ct Elgin,Illinois 60120 United States Description Quantity Monthly Monthly Term&Billing Buffer Total Unit Price Subtotal Unlimited for Salesforce— 344 S345 $-1-186.80 1 Year,Annually in Advance 5' &14.241-60 Quarterly Adjustments Retention-10 Yeats $3 10 $1.066.40 $12,796 80 Enhanced Sandbox Seeding— 344 $2 20 $766 80 1 Year,Annually in Advance 5`t. $0,081.60 Quarterly Adjustments $1 25 S 430.00 $5,160 00 Advanced Key Management— 344 $0,66 $-222,60 1 Year,Annually in Advance 5°ro $2,683-20 Quarterly Adjustments $0 46 $158 24 S 1 898 88 Customer Success Standard 1 S 0.00 $0.00 1 Year,Annually in Advance $0.00 Package— Quarterly Adjustments Annual Discount: .6.150 72 Annual Subtotal $19.85d 68 Tax. $0 00 Order Total S 19 855.68 Annual Payment(with Quarterly Adiustment for Excess Capacitv2 Buffer: If during a quarter.Customer's usage exceeds the purchased quantity•.the Butler then Customer must pay OwnBackup a True-Up payment. True-Up Payments: The calculation is based upon the highest quantity reached during a quarter(without the Buller)times the above monthly foe.less the purchased quantity times the monthly fee. Invoicing: OwnBackup will invoice Customer for the True-Up Payment for the poor quarter AND invoice Customer for the higher quantity for the remaining quarters (during the order term).At the time of the annual renewal.the highest quantity reached during the annual term will become the purchased quantity for the next year(subject to payment and irrespective of the Buffer) Renewals: This order renows for additional I year periods.unless either party provides the other party with written(including email)notice of nomroncwal at least 30 days prior to the renewal date. Terms: This crder is governed by the terms of the Subscription Services Agreement( httpsl v.gKmbaGn�_comAggat:ssa I which terms are incorporated into this order for all purposes.if Customer has a written Subscription Services Agreement with OwnBackup.then that agreement will apply instead of the linked agreement If there is a conflict between the terms of this order and the agreement,this order governs. This order and the agreement are the entire agreement between the parties,and they supersede and replace all prior and contemporaneous negotiations,agreements.representations and discussions regarding this subject matter.Only a signed writing of the parties may amend tnis order.The terms of this Service Order Form are confidential to OwnBackup Inc.This Service Order is effective as of the Order Date listed above. Advanced Key Management Addendum is incorporated into this order form'or all purposes Product Special Terms: Backup&Recovery Plans,Sandbox Seeding,Advanced Key Management' Unit Definition: Users Active Salesforce corn SalesCloud.ServiceCloud and Force.com Platform Licenses. User Reporting: Upon request and no more than once a quarter,Customer must provide Own1ackup with the information regarding its User count within Salesforce.com. City of Elgin//Customer OwnBackup, Inc. DocuSigned by: By: '`...?- 40a..sece.'6"-- By: $amFVULrtIaArtAtraFA —___-_— Name: (2,-C�G� J G. k o Z CT i Name: Title: C"r /tit G✓iG er Title. CEO Date: Date: Oct 29, 2020 DocuSign Envelope ID:ODBB21DF-D471-4C00-B86A-408F5CF2C3F4 Own,{backup} Advanced Key Management Service Offering Addendum If Customer purchases this add on service, the following features and capabilities are made available for Customer's use: • Add 256-bit encryption keys generated and approved by account owner o Customer data is encrypted using customer keys,not derivatives or composite keys • Manage(rotate,change,etc.)its encryption key, o Easily manage and archive master encryption keys in the Application o Monitor which keys are Active,Canceled,or Archived. • Revoke its encryption key. o A two-person process ensures authorized master encryption key revocation. • Dedicated data tenancy encrypted using customer-provided encryption key OWNBACKUP SECURITY CONTROLS • Encryption in transit via TLS1.1 or TLS1.2 • 2FA and IP Restriction support(or SSO via SAML 2.0) • Backups are restored at Amazon Web Services(independent from Force.com) • All customer activities audited and logged • Comprehensive information security program with SOC2 Type II third-party audit Refer to the OwnBackup Advanced Key Manage Technical Guide for more details. Disclaimer: OwnBackup is not liable for weak encryption keys,keys generated on a compromised device,keys stored insecurely by Customer or keys lost by Customer. City of Elgin/(Customer) OwnBackup,Inc. Printed Name: g I C 1A rC) i . I( O Z C J Printed Name: Sam Gutmann Title: C ; 47 Mckt Ic fp' Title: CEO Date: �` � Date: Oct 29, 2020 150 Dexter Ct 940 Sylvan Avenue Address: Elgin,Illinois 60120 Address: Englewood Cliffs,NJ 07632 United Sta —0ocuSigned by Signature: gnature: l//y -F58AA30FA4AA004FA Ver.1.1 Confidential OwnBackup Copyright®2017 Own Backup Inc.