HomeMy WebLinkAbout02-315 Resolution No. 02-315
RESOLUTION
AUTHORIZING EXECUTION OF A SYSTEM AGREEMENT WITH
PRINTRAK INTERNATIONAL INC. FOR A COMPUTER AIDED DISPATCH SYSTEM
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF ELGIN,
ILLINOIS, that Olufemi Folarin, Interim City Manager, be and is
hereby authorized and directed to execute a System Agreement on
behalf of the City of Elgin with Printrak International Inc . for
a computer aided dispatch system for the police and fire
departments, a copy of which is attached hereto and made a part
hereof by reference .
s/ Ed Schock
Ed Schock, Mayor
Presented: September 11, 2002
Adopted: September 11, 2002
Vote : Yeas : 6 Nays : 0
Attest :
s/ Dolonna Mecum
Dolonna Mecum, City Clerk
•
City of Elgin i n Agenda Item No. t (,b
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September 6, 2002
#1
SAFE COMMUNITY
TO: Mayor and Members of the City Council
FROM: Olufemi Folarin, Interim City Manager
SUBJECT: RFP 02-033 , Contract for Computer Aided Dispatch
System to Printrak/Motorola for Fire & Police
PURPOSE
The purpose of this memorandum is to provide the Mayor and
members of the City Council with information to award a contract
to Printrak, a Motorola Company, for a replacement of the
current Computer Aided Dispatch System.
BACKGROUND
The City of Elgin purchased a Computer Aided Dispatch System in
1995 from PRC Public Sector. The system was installed and has
been operational since December of 1997 . The purchase in 1995
was to take the dispatch of Fire and Police units from a manual
system to a completely computerized system in the mobile units .
After almost two years of work, it was determined that PRC
Public Sector could not provide the full functionality required
and the contract was revised, with a refund of the contract
amount for that portion of the work. (work not done includes :
Automatic Vehicle Location (AVL) , CAD Dispatch to mobile units,
all interfaces to existing computer systems ie. PIMS & LEADS,
mobile units in Fire apparatus & mobile mapping)
In 2001, the Computer Aided Dispatch (CAD) Committee, comprised
of representatives from Fire, Police and Emergency
Communications worked with our consultant, Ron Vegamast
Engineering, to issue a new RFP for the previously deleted
portion of the contract, with enhancements that had been
developed in this rapidly growing field since 1995 .
Acceptance of Proposal for new CAD for Printrak/Motorola
September 6, 2002
Page 2
The responses that were received, including PRC' s proposal
response, were so expensive that the committee felt a
replacement of the CAD system could be accomplished for
approximately the same cost . A new RFP was prepared and
released in early 2002 . Only one company responded with a
compliant proposal, Printrak/Motorola, PRC did not respond to
the RFP. After a careful review by our consultant and the entire
CAD Committee, the Printrak proposal is recommended. The primary
reasons for this recommendation over the previous PRC
enhancement proposal are :
• Printrak' s product is a complete replacement for our
existing system, including new hardware (which is now 6
years old and has been operating 24/7 for the last 6 years)
in the communications center and in the mobile units where
PRC proposed a much smaller upgrade.
• PRC Public Sector has been very non-responsive to the City
concerning problems with the existing product, with a check
list still outstanding from 1996 .
• Motorola has been very responsive with our radio system and
all other dealings, and we expect the same with this
contract .
• Printrak' s product is cutting edge technology and will
greatly enhance our ability to protect the citizens through
more efficient dispatch of emergency calls .
• The City already utilizes a Motorola data radio backbone,
managed by the Illinois Criminal Justice Authority, which
will allow the Printrak product to mesh seamlessly.
• Motorola' s local presence has allowed us direct access to
the top developers and technicians, something sorely
lacking with our previous vendor.
• The cost for the entirely new CAD system is only 20% more
than the upgrade proposed by PRC and includes all of the
hardware upgrades that would have been required in the next
two years, making the proposal less expensive than the
upgrade of our 7 year old system.
•
•
Acceptance of Proposal for new CAD for Printrak/Motorola
September 6, 2002
Page 3
• This proposal will finally complete the CAD system, placing
computer terminals in all fire apparatus and replacing the
7 year old terminals in the police squads, deploying
Automatic Vehicale Location (AVL) as an enhancement to our
dispatch abilities, completing an automatic interface to
our records management systems thereby reducing manpower
necessary to manually enter this information, deploy a
wireless infrastructure for transfer of large data files
and bring our system to the current state-of-the-art .
The CAD Committee whole-heartedly recommends the acceptance of
this proposal from Printrak. The proposal has also been reviewed
by the City' s E-911 Board and they also recommend acceptance of
the Printrak Proposal .
COMMUNITY GROUPS/INTERESTED PERSONS CONTACTED
CAD Committee (Fire, Police and Emergency Communications) and
E911 Board.
0( INANCIAL IMPACT
The total cost of the contract with Printrak/Motorola will equal
$2, 346, 635 . A payment of $746, 635 will be required upon
execution of the contract . This amount is available and
budgeted in the E-911 Fund account number 220-0000-79192-47 .
The remainder of the contract ($1, 600, 000) will be due in 2003 .
Currently $1, 031, 500 is budgeted in the 2004 Riverboat Lease
Fund. Therefore, in order to fund this purchase, 2003 Riverboat
Lease proceeds will need to be reprogrammed.
It is anticipated that the city will collect a greater amount of
Riverboat dollars in 2003 than the $16, 000, 00 that has been
budgeted. That greater than budgeted amount could be utilized
to pay for this project . Should the revised funding for 2003 be
approved, the original $1, 031, 500 budgeted in 2004 will become
available for reprogramming as well .
A copy of the E-911 Fund revenue and expense projections are
also included for your review.
Acceptance of Proposal for new CAD for Printrak/Motorola
September 6, 2002
Page 4
LEGAL IMPACT
VvW A budget amendment and budget appropriation to provide the funds
VY necessary for the proposed contract will be required.
ALTERNATIVES
The City may chose not to go forward with this upgrade, but the
ongoing funding issue must still be resolved.
RECOMMENDATION
It is recommended that the City Council approve this contract
with Printrak/Motorola and direct the staff to make the needed
funding transfers in 2003 .
Respectfully submitted,
Olu 1 Fo arm
Interim Ci Mana er
JJB/jjb
Attachment
911 FUND EXPENSE & REVENUE PROJECTIONS 2002 -2006
REVENUE PROJECTIONS
2001 2002 2003 2004 2005 2006
Revenue From 911 Surcharge $408,022 $397,800 $397,800 $397,800 $397,800
Revenue From Investment Income $0 $0 $0 $0 $0
Riverboat Lease Fund $1,031,560
Revenue From Wireless 911 Surcharge $194,429 $208,039 $222,602 $238,184 $254,857
TOTAL REVENUE $602,451 $1,637,399 $620,402 $635,984 $652,657
EXPENSE PROJECTIONS
CAD System Hardware, Software, Interfaces $746,635 $1,600,000 $0 $0 $0
Mobile Data Software 43,000
Other 911 Equipment Upgrades/Replacements $50,000 $110,300 $0 $0 $0
Ameritech Service $423,295 $0 $0 $0 $0
Engineering/Consulting Fees $15,000 $30,000 $15,000
ALERTS Infrastructure Fees $25,000 $51,840 $51,840 $51,840 $51,840
Equipment Maintenance/Contingency $49,477 $155,928 $162,165 $168,652 $175,398
Personnel $148,000 $300,000 $428,010 $458,146 $490,463
EMD Software, Training, Misc. $13,892 $18,600 $18,600 $18,600 $18,600
Other 911 Operating Costs $10,000 $10,000 $10,000 $10,000 $10,000
Wireless 911 Equipment & Operating Costs $3,700 $3,700 $3,700 $3,700 $3,700
TOTAL EXPENSES $1,469,999 $2,250,368 _ $689,315 $740,938 $765,001
911 Fund Year End Balance $1,522,249 $654,701 $41,732 ($27,181) ($132,135) ($244,479)
S A F E C O® POWER SAFECO INNSR C COMPANYOF
AMERICA
GENERAL INSURANCE COMPANY OF AMERICA
r OF ATTORNEY HOME OFFICE: SAFECO PLAZA
SEATTLE,WASHINGTON 98185
No. 10025
KNOW ALL BY THESE PRESENTS:
That SAFECO INSURANCE COMPANY OF AMERICA and GENERAL INSURANCE COMPANY OF AMERICA,each a Washington corporation,does each hereby
appoint
*****ROBERT E.DUNCAN;SUSAN A.WELSH;SUSAN J.PREIKSA;JAMES A.CUTHBERTSON;THOMAS J.JOSLIN; SANDRA MARTINEZ;KATHLEEN J.MAILES;
LINDA ISER;KAREN DANIEL;GREGORY K.KESSLER;GEOFFREY E.HEEKIN;PATRICIA THURMOND;CRAIG T.TAGLIAMONTE;Chicago,Illinois
its true and lawful attorney(s)-in-fact,with full authority to execute on its behaff fidelity and surety bonds or undertakings and other documents of a similar character
issued in the course of its business,and to bind the respective company thereby.
IN WITNESS WHEREOF, SAFECO INSURANCE COMPANY OF AMERICA and GENERAL INSURANCE COMPANY OF AMERICA have each executed and
attested these presents
this 9th day of November , 2001
R.A.PIERSON,SECRETARY MIKE M GAVICK,PRESIDENT
CERTIFICATE
Extract from the By-Laws of SAFECO INSURANCE COMPANY OF AMERICA
and of GENERAL INSURANCE COMPANY OF AMERICA:
"Article V, Section 13. - FIDELITY AND SURETY BONDS ...the President, any Vice President,the Secretary,and any Assistant Vice President appointed for that
purpose by the officer in charge of surety operations,shall each have authority to appoint individuals as attorneys-in-fact or under other appropriate titles with authority to
execute on behalf of the company fidelity and surety bonds and other documents of similar character issued by the company in the course of its business...On any
instrument making or evidencing such appointment, the signatures may be affixed by facsimile. On any instrument conferring such authority or on any bond or
undertaking of the company,the seal,or a facsimile thereof,may be impressed or affixed or in any other manner reproduced;provided,however,that the seal shall not
5e necessary to the validity of any such instrument or undertaking."
Extract from a Resolution of the Board of Directors of SAFECO INSURANCE COMPANY OF AMERICA
and of GENERAL INSURANCE COMPANY OF AMERICA adopted July 28,1970.
"On any certificate executed by the Secretary or an assistant secretary of the Company setting out,
(i) The provisions of Article V,Section 13 of the By-Laws,and
(ii) A copy of the power-of-attorney appointment,executed pursuant thereto,and
(iii) Certifying that said power-of-attorney appointment is in full force and effect,
the signature of the certifying officer may be by facsimile,and the seal of the Company may be a facsimile thereof."
I,R.A. Pierson,Secretary of SAFECO INSURANCE COMPANY OF AMERICA and of GENERAL INSURANCE COMPANY OF AMERICA,do hereby certify that the
foregoing extracts of the By-Laws and of a Resolution of the Board of Directors of these corporations,and of a Power of Attorney issued pursuant thereto,are true and
correct,and that both the By-Laws,the Resolution and the Power of Attorney are still in full force and effect.
IN WITNESS WHEREOF,I have hereunto set my hand and affixed the facsimile seal of said corporation \�
‘nr
this \St- day of , CJl vv�
oR9p j,Qn ti%
SEAL y SEAL a
Of ivAS jCOfWattA R.A.PIERSON,SECRETARY
S-99741S,AEF 2;01 Y.A registered trademark of SAFECO Corporatu:r
1119411 •:-
ACKNOWLEDGEMENT BY SURETY
STATE OF ILLINOIS
COUNTY OF COOK
On this 1st day of May, 2002, before me, Chris P. Troha, a Notary Public,
within and for said County and State, personally appeared
Sandra Martinez to me personally known to be the Attorney-in-Fact of and
for Safeco Insurance Company of America and acknowledged that she
executed the said instrument as the free act and deed of said Company.
IN WITNESS WHEREOF, I have hereunto set my hand and affixed my
official seal, at my office in the aforesaid County, the day and year in this •
certificate first above written.
OFFICIAL SEAL
CHRIS P.TROHA
Notary Public in the State of Illinois NOTARY PUBLIC-STATE OF ILLINOIS
MY COMMISSION EXPIRES AUGUST 8,2005
County of Cook
CALIFORNIA ALL-PURPOSE ACKNOWLEDGMENT
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2. PROPOSAL FORM #1
2.1.1.1.1.1 COMPUTER-AIDED DISPATCH SYSTEM WITH
INTEGRATED AVL
Submitted By: Printrak International Inc., a wholly-owned subsidiary of Motorola Inc.
(Contractor's Name)
Date: May 3, 2002
THE UNDERSIGNED PROPOSES AND AGREES:
1. The Proposer hereby acknowledges receipt of the following addenda:
Addendum No. 1 , dated 3/19 / 02
Addendum No. , dated / /_
Addendum No. , dated / /
2. A description of exceptions to and/or variations from the provisions and specifications, if any, is
attached.
Attached in a separate section
3. Proposer has carefully reviewed the numbers entered below as prices and that the City of Elgin
will not be responsible for any error or omissions in the preparation of this Proposal.
4. That the Proposer has examined the contract documents and the site(s) and plans for the
proposed work. Proposer is satisfied as to the character, quality of work to be performed,
materials to be furnished and as to the requirements of the specifications.
5. That the Proposer has attached hereto the required list of Subcontractors and/or material
suppliers.
Page 2 of 3 of Proposal Form #1
6. That the Proposer is to perform all work described in the drawings, specifications and other
documents for furnishing and installing of Computer-Aided Dispatch system for the City of Elgin.
7. The Proposer warrants that prices tendered to the City of Elgin are no higher than
the lowest prices for which similar equipment and/or software, in the same or
lesser quantity, has been sold to any other customer.
Printrak builds personal communication systems that do not fit within a standard
conventional pricing framework. Due to the unique pricing and personal design
specifications for each communication system, Printrak cannot guarantee that the
pricing offered in this proposal is no higher or lower than prices offered to other
customers.
Having carefully examined the "Proposal Notice", "General Terms and Conditions", and the
'Specifications', together with all addenda, and being familiar with the various conditions affecting the
work, the undersigned hereby agrees to furnish all materials, perform all labor, and do all else
necessary to complete the work in strict accordance with the specifications, for the prices as follows:
BASE PROPOSAL PRICE:
Total Base Proposal price for the Computer-Aided Dispatch software described in Section 6 of this RFP
specification:
$ One Million One Hundred Fifty-Five Thousand Eight Hundred Forty Dollars $ 1,155,840*
Written Price Cost in Figures
Proposal price for the annual maintenance agreement option described in Section 6. 26.6 of this RFP
specification: Proposer must specify option number:
$ Ninety-Two Thousand Eight Hundred Thirty-Two Dollars $92,832 "
Written Price Cost in Figures
*This pricing is based on a complete system solution. The addition or deletion of any
component(s)may subject the total system price to modifications.
** The annual maintenance price will have an escalation of 4%per year.
The guaranteed completion date for the project shall be months or less
after notice to proceed is issued.
The performance schedule included in this proposal represents the anticipated
duration of high-level project tasks. Within 30 days of the project kick-off meeting,
this schedule becomes further defined by the parties(subject to the mutual
agreement of the parties and incorporated via n/c change order), and will be the
governing timeline for completion of implementation tasks.
Page 3 of 3 of Proposal Form #1
Person Authorized to sign this Proposal:
David L. McNeff Title: Senior Vice President, Sales
(Type or Pr' t Name) ✓��
It-
(Sign
ure)
Name of Project Manager to be assigned:
Debra Wineland
Name of contact person for answers to questions about this Proposal:
Don Solberg Telephone: 262-965-4600
3. PROPOSAL FORM #2
3.1.1.1.1.1 MOBILE DATA COMMUNICATIONS SOFTWARE
Submitted By: Printrak International Inc., a wholly-owned subsidiary of Motorola Inc.
(Contractor's Name)
Date: May 3,2002
THE UNDERSIGNED PROPOSES AND AGREES:
1. The Proposer hereby acknowledges receipt of the following addenda:
Addendum No. 1 , dated 3 / 19 / 02
Addendum No. , dated / /
Addendum No. , dated / /
2. A description of exceptions to and/or variations from the provisions and specifications, if any, is
attached.
Attached in a separate section
3. Proposer has carefully reviewed the numbers entered below as prices and that the City of Elgin will
not be responsible for any error or omissions in the preparation of this Proposal.
4. That the Proposer has examined the contract documents and the site(s) and plans for the proposed
work. Proposer is satisfied as to the character, quality of work to be performed, materials to be
furnished and as to the requirements of the specifications.
5. That the Proposer has attached hereto the required list of Subcontractors and/or material suppliers.
Page 2 of 3 of Proposal Form #2
6. That the Proposer is to perform all work described in the drawings, specifications and other
documents for furnishing and installing of Mobile Data Communications equipment and software
for the City of Elgin.
7. The Proposer warrants that prices tendered to the City of Elgin are no higher than
the lowest prices for which similar equipment and/or software, in the same or
lesser quantity, has been sold to any other customer.
Printrak builds personal communication systems that do not fit within a standard
conventional pricing framework Due to the unique pricing and personal design
specifications for each communication system, Printrak cannot guarantee that the
pricing offered in this proposal is no higher or lower than prices offered to other
customers.
Having carefully examined the "Proposal Notice", "General Terms and Conditions", and the
"Specifications",together with all addenda, and being familiar with the various conditions affecting the
work, the undersigned hereby agrees to furnish all materials, perform all labor, and do all else
necessary to complete the work in strict accordance with the specifications, for the prices as follows:
BASE PROPOSAL PRICE:
Total Base Proposal price for the Mobile Data Communications equipment and software described in
Section 7 of this RFP specification:
$Twelve Thousand Nine Hundred Dollars $ 12,900*
Written Price Cost in Figures
Proposal price for the annual maintenance agreement option described in Section 7.5.6 of this RFP
specification:
One Thousand Nine Hundred Thirty-Five rtY-Five Dollars $ 1,935
**
Written PriceCost in Figures
*This pricing is based on a complete system solution. The addition or deletion of any
component(s)may subject the total system price to modifications.
** The annual maintenance price will have an escalation of 4%per year.
The guaranteed completion date for the project shall be months or less
after notice to proceed is issued.
•
The performance schedule included in this proposal represents the anticipated
duration of high-level project tasks. Within 30 days of the project kick-off meeting,
this schedule becomes further defined by the parties(subject to the mutual
agreement of the parties and incorporated via n/c change order), and will be the
governing timeline for completion of implementation tasks.
Page 3 of 3 of Proposal Form #2
Person Authorized to sign this Proposal:
David L. McNeff Title: Senior Vice President, Sales
r(�Typpe or P int ame
A fi.,14(14V(
(Signatu
Name of Project Manager to be assigned:
Debra Wineland
Name of contact person for answers to questions about this Proposal:
Don Solberg Telephone: 262-965-4600
4. PROPOSAL FORM #3
4.1.1.1.1.1 IN-VEHICLE COMPUTERS
Submitted By: Printrak International Inc., a wholly-owned subsidiary of Motorola Inc.
(Contractor's Name)
Date: May 3, 2002
THE UNDERSIGNED PROPOSES AND AGREES:
1. The Proposer hereby acknowledges receipt of the following addenda:
Addendum No. 1 , dated 3 / 19 / 02
Addendum No. , dated /_/_
Addendum No. , dated / /_
2. A description of exceptions to and/or variations from the provisions and specifications, if any, is
attached.
Attached in a separate section
3. Proposer has carefully reviewed the numbers entered below as prices and that the City of Elgin will
not be responsible for any error or omissions in the preparation of this Proposal.
4. That the Proposer has examined the contract documents and the site(s) and plans for the proposed
work. Proposer is satisfied as to the character, quality of work to be performed, materials to be
furnished and as to the requirements of the specifications.
5. That the Proposer has attached hereto the required list of Subcontractors and/or material suppliers.
Page 2 of 3 of Proposal Form #3
6. That the Proposer is to perform all work described in the drawings, specifications and other
documents for furnishing and installing of In-vehicle Computers for the City of Elgin.
7. The Proposer warrants that prices tendered to the City of Elgin are no higher than
the lowest prices for which similar equipment and/or software, in the same or
lesser quantity, has been sold to any other customer.
Printrak builds personal communication systems that do not fit within a standard
conventional pricing framework Due to the unique pricing and personal design
specifications for each communication system, Printrak cannot guarantee that the
pricing offered in this proposal is no higher or lower than prices offered to other
customers.
Having carefully examined the "Proposal Notice", "General Terms and Conditions", and the
"Specifications",together with all addenda, and being familiar with the various conditions affecting the
work, the undersigned hereby agrees to furnish all materials, perform all labor, and do all else
necessary to complete the work in strict accordance with the specifications,for the prices as follows:
BASE PROPOSAL PRICE:
Total Base Proposal price for furnishing and installing the 24 In-vehicle Computers described in Section
8 of this RFP specification:
$ Eight Hundred Twenty-One Thousand Three Hundred Twenty-Seven Dollars $821,327*
Written Price Cost in Figures
Proposal price for the annual maintenance agreement option described in Section 8.3.6 of this RFP
specification:
$Thirty-Three Thousand Eight Hundred Dollars $33,800**
Written Price Cost in Figures
*This pricing is based on a complete system solution. The addition or deletion of any
component(s)may subject the total system price to modifications.
** The annual maintenance price will have an escalation of 4%per year.
The guaranteed completion date for the project shall be months or less
after notice to proceed is issued.
The performance schedule included in this proposal represents the anticipated
duration of high-level project tasks. Within 30 days of the project kick-off meeting,
this schedule becomes further defined by the parties(subject to the mutual
agreement of the parties and incorporated via n/c change order), and will be the
governing timeline for completion of implementation tasks.
Page 3 of 3 of Proposal Form #3
Person Authorized to sign this Proposal:
David L. McNeff Title: Senior Vice President, Sales
(Type or Prin a )
)1,,Z, Aey
Si nature
( 9 )
Name of Project Manager to be assigned:
Debra Wineland
Name of contact person for answers to questions about this Proposal:
Don Solberg Telephone: 262-965-4600
5. PROPOSAL FORM #4
AUTOMATIC VEHICLE LOCATION SUBSYSTEM
Submitted By: Printrak International Inc., a wholly-owned subsidiary of Motorola Inc.
(Contractor's Name)
Date: May 3, 2002
THE UNDERSIGNED PROPOSES AND AGREES:
1. The Proposer hereby acknowledges receipt of the following addenda:
Addendum No. 1 , dated 3 / 19 / 02
Addendum No. , dated / /
Addendum No. , dated / /
2. A description of exceptions to and/or variations from the provisions and specifications, if any, is
attached.
Attached in a separate section
3. Proposer has carefully reviewed the numbers entered below as prices and that the City of Elgin will
not be responsible for any error or omissions in the preparation of this Proposal.
4. That the Proposer has examined the contract documents and the site(s) and plans for the proposed
work. Proposer is satisfied as to the character, quality of work to be performed, materials to be
furnished and as to the requirements of the specifications.
5. That the Proposer has attached hereto the required list of Subcontractors and/or material suppliers.
6. That the Proposer is to perform all work described in the drawings, specifications and other
documents for furnishing and installing of An Automatic Vehicle Location Subsystem for the City
of Elgin.
Page 2 of 3 of Proposal Form #4
7. The Proposer warrants that prices tendered to the City of Elgin are no higher than
the lowest prices for which similar equipment and/or software, in the same or
lesser quantity, has been sold to any other customer.
Printrak builds personal communication systems that do not fit within a standard
conventional pricing framework. Due to the unique pricing and personal design
specifications for each communication system, Printrak cannot guarantee that the
pricing offered in this proposal is no higher or lower than prices offered to other
customers.
Having carefully examined the "Proposal Notice", "General Terms and Conditions", and the
'Specifications", together with all addenda, and being familiar with the various conditions affecting the
work, the undersigned hereby agrees to furnish all materials, perform all labor, and do all else
necessary to complete the work in strict accordance with the specifications,for the prices as follows:
BASE PROPOSAL PRICE:
Total Base Proposal price for furnishing and installing the Automatic Vehicle Location Subsystem
described in Section 9 of this RFP specification:
$ Included and integrated into other sections as part of this total proposal offering
Written Price Cost in Figures
Proposal price for the annual maintenance agreement option described in Section 9.6.6 of this RFP
specification:
$ Included and integrated into other sections as part of this total proposal offering
Written Price Cost in Figures
The guaranteed completion date for the project shall be months or less
after notice to proceed is issued.
The performance schedule included in this proposal represents the anticipated
duration of high-level project tasks. Within 30 days of the project kick-off meeting,
this schedule becomes further defined by the parties(subject to the mutual
agreement of the parties and incorporated via n/c change order), and will be the
governing timeline for completion of implementation tasks.
Person Authorized to sign this Proposal:
David L. McNeff Title: Senior Vice President, Sales
(Type or Pri N e)
1p car ny
(Signature)
Page 3 of 3 of Proposal Form #4
Name of Project Manager to be assigned:
Debra Wineland
Name of contact person for answers to questions about this Proposal:
Don Solberg Telephone: 262-965-4600
6.
7. PROPOSAL FORM #5
DATA UPLOAD AND DOWNLOAD SUBSYSTEM
Submitted By: Printrak International Inc., a wholly-owned subsidiary of Motorola Inc.
(Contractor's Name)
Date: May 3, 2002
THE UNDERSIGNED PROPOSES AND AGREES:
1. The Proposer hereby acknowledges receipt of the following addenda:
Addendum No. 1 , dated 3 / 19 / 02
Addendum No. , dated / /
Addendum No. , dated / /
2. A description of exceptions to and/or variations from the provisions and specifications, if any, is
attached.
Attached in a separate section
3. Proposer has carefully reviewed the numbers entered below as prices and that the City of Elgin
will not be responsible for any error or omissions in the preparation of this Proposal.
4. That the Proposer has examined the contract documents and the site(s) and plans for the
proposed work. Proposer is satisfied as to the character, quality of work to be performed,
materials to be furnished and as to the requirements of the specifications.
5. That the Proposer has attached hereto the required list of Subcontractors and/or material
suppliers.
Page 2 of 3 of Proposal Form #5
6. That the Proposer is to perform all work described in the drawings, specifications and other
documents for furnishing and installing of Data Upload and Download Subsystem for the City of
Elgin.
7. The Proposer warrants that prices tendered to the City of Elgin are no higher than
the lowest prices for which similar equipment and/or software, in the same or
lesser quantity, has been sold to any other customer.
Printrak builds personal communication systems that do not fit within a standard
conventional pricing framework. Due to the unique pricing and personal design
specifications for each communication system, Printrak cannot guarantee that the
pricing offered in this proposal is no higher or lower than prices offered to other
customers.
Having carefully examined the "Proposal Notice", "General Terms and Conditions", and the
"Specifications", together with all addenda, and being familiar with the various conditions affecting the
work, the undersigned hereby agrees to furnish all materials, perform all labor, and do all else
necessary to complete the work in strict accordance with the specifications, for the prices as follows:
BASE PROPOSAL PRICE:
Total Base Proposal price for furnishing and installing the Automatic Vehicle Location Subsystem
described in Section 10 of this RFP specification:
$ Eighty-Two Thousand One Hundred Fifty Dollars $ 82,150*
Written Price Cost in Figures
Proposal price for the annual maintenance agreement option described in Section 10.6.6 of this RFP
specification:
$ Six Thousand Nine Hundred Fifty-Five Dollars $ 6,955**
Written Price Cost in Figures
*This pricing is based on a complete system solution. The addition or deletion of any
component(s)may subject the total system price to modifications.
** The annual maintenance price will have an escalation of 4%per year.
The guaranteed completion date for the project shall be months or less
after notice to proceed is issued.
The performance schedule included in this proposal represents the anticipated
duration of high-level project tasks. Within 30 days of the project kick-off meeting,
this schedule becomes further defined by the parties(subject to the mutual
agreement of the parties and incorporated via n/c change order), and will be the
governing timeline for completion of implementation tasks.
Page 2 of 3 of Proposal Form#5
Person Authorized to sign this Proposal:
David L. McNeff Title: Senior Vice President, Sales
(Type or Pri t e)
--)"/ /1 A-Pe
(Signature)
Name of Project Manager to be assigned:
Debra Wineland
Name of contactperson for answers to questions about this Proposal:
Don Solberg Telephone: 262-965-4600
8. PROPOSAL FORM #6
8.1.1.1.1.1 MESSAGE SWITCH
Submitted By: Printrak International Inc., a wholly-owned subsidiary of Motorola Inc.
(Contractor's Name)
Date: May 3, 2002
THE UNDERSIGNED PROPOSES AND AGREES:
1. The Proposer hereby acknowledges receipt of the following addenda:
Addendum No. 1 , dated 3 / 19 / 02
Addendum No. , dated / /
Addendum No. , dated / /_
2. A description of exceptions to and/or variations from the provisions and
specifications, if any, is attached.
Attached in a separate section
3. Proposer has carefully reviewed the numbers entered below as prices and that the
City of Elgin will not be responsible for any error or omissions in the preparation of
this Proposal.
4. That the Proposer has examined the contract documents and the site(s) and plans
for the proposed work. Proposer is satisfied as to the character, quality of work to
be performed, materials to be furnished and as to the requirements of the
specifications.
5. That the Proposer has attached hereto the required list of Subcontractors and/or
material suppliers.
Page 2 of 3 of Proposal Form #6
6. That the Proposer is to perform all work described in the drawings, specifications
and other documents for furnishing and installing the Message Switch for the
City of Elgin.
7. The Proposer warrants that prices tendered to the City Of Elgin are no higher than
the lowest prices for which similar equipment and/or software, in the same or
lesser quantity, has been sold to any other customer.
Printrak builds personal communication systems that do not fit within a standard
conventional pricing framework Due to the unique pricing and personal design
specifications for each communication system, Printrak cannot guarantee that the
pricing offered in this proposal is no higher or lower than prices offered to other
customers.
Having carefully examined the "Proposal Notice", "General Terms and Conditions", and the
"Specifications",together with all addenda, and being familiar with the various conditions affecting the
work, the undersigned hereby agrees to furnish all materials, perform all labor, and do all else
necessary to complete the work in strict accordance with the specifications, for the prices as follows:
BASE PROPOSAL PRICE:
Total Base Proposal price for furnishing and installing the Message Switch/Server described in Section
11 of this RFP specification:
$ One Hundred Eighty-Two Thousand Five Hundred Forty Dollars $ 182,540*
Written Price Cost in Figures
Proposal price for the annual maintenance agreement option described in Section 11.2.15 of this RFP
specification:
$Twenty Thousand Three Hundred Ninety-Five Dollars $ 20,395**
Written Price Cost in Figures
*This pricing is based on a complete system solution. The addition or deletion of any
component(s)may subject the total system price to modifications.
** The annual maintenance price will have an escalation of 4%per year.
The guaranteed completion date for the project shall be months or less
after notice to proceed is issued.
The performance schedule included in this proposal represents the anticipated
duration of high-level project tasks. Within 30 days of the project kick-off meeting,
this schedule becomes further defined by the parties(subject to the mutual
agreement of the parties and incorporated via n/c change order), and will be the
governing timeline for completion of implementation tasks.
Page 3 of 3 of Proposal Form #6
Person Authorized to sign this Proposal:
David L. McNeff Title: Senior Vice President, Sales
(Type or Pr' t me)
71.0-Pe re
(Signature
Name of Project Manager to be assigned:
Debra Wineland
Name of contact person for answers to questions about this Proposal:
Don Solberg Telephone: 262-965-4600
9. PROPOSAL FORM #7
PACKAGE PROPOSAL
Submitted By: Printrak International Inc., a wholly-owned subsidiary of Motorola Inc.
(Contractor's Name)
Date: May 3, 2002
THE UNDERSIGNED PROPOSES AND AGREES:
1. The Proposer hereby acknowledges receipt of the following addenda:
Addendum No. 1 , dated 3 / 19 / 02
Addendum No. , dated / /_
Addendum No. , dated / /
2. A description of exceptions to and/or variations from the provisions and specifications, if any, is
attached.
Attached in a separate section
3. Proposer has carefully reviewed the numbers entered below as prices and that the City of Elgin will
not be responsible for any error or omissions in the preparation of this Proposal.
4. That the Proposer has examined the contract documents and the site(s)and plans for the proposed
work. Proposer is satisfied as to the character, quality of work to be performed, materials to be
furnished and as to the requirements of the specifications.
5. That the Proposer has attached hereto the required list of Subcontractors and/or material suppliers.
Page 2 of 4 of Proposal Form #7
6. That the Proposer is to perform all work described in the drawings, specifications and other
documents for furnishing and installing of Multiple Elements of a CAD, Mobile data
Communications and Automatic Vehicle Location System for the City of Elgin.
7. The Proposer warrants that prices tendered to the City of Elgin are no higher than
the lowest prices for which similar equipment and/or software, in the same or
lesser quantity, has been sold to any other customer.
Printrak builds personal communication systems that do not fit within a standard
conventional pricing framework. Due to the unique pricing and personal design
specifications for each communication system, Printrak cannot guarantee that the
pricing offered in this proposal is no higher or lower than prices offered to other
customers.
Having carefully examined the "Proposal Notice", "General Terms and Conditions", and the
"Specifications",together with all addenda, and being familiar with the various conditions affecting the
work, the undersigned hereby agrees to furnish all materials, perform all labor, and do all else
necessary to complete the work in strict accordance with the specifications, for the prices as follows:
SYSTEM ELEMENTS INCLUDED IN PACKAGE PROPOSAL:
Proposer will provide all of the following system elements as described in this specification as part of a
single Contract:
System Element Name: Computer Aided Dispatch System with Integrated AVL
RFP Section: 6
System Element Name: Mobile Data Communications Software
RFP Section: 7
System Element Name: In-Vehicle Computers
RFP Section: 8
System Element Name: Automatic Vehicle Location Subsystem
RFP Section: 9
System Element Name: Data Upload and Download Subsystem
RFP Section: 10
System Element Name: Message Switch
RFP Section: 11
Page 3 of 4 of Proposal Form #7
BASE PROPOSAL PRICE:
Total Base Proposal price for furnishing and installing the Package of system elements listed above:
$Two Million Two Hundred Fifty-Four Thousand Seven Hundred Fifty-Seven Dollars $ 2,254,757*
Written Price Cost in Figures
Proposal price for the annual maintenance agreement options for the package of system elements listed
above:
$ One Hundred Fifty-Five Thousand Nine Hundred Twenty Eight Dollars $ 155,928**
Written Price Cost in Figures
*This pricing is based on a complete system solution. The addition or deletion of any
component(s)may subject the total system price to modifications.
** The annual maintenance price will have an escalation of 4%per year.
The guaranteed completion date for the project shall be months or less
after notice to proceed is issued.
The performance schedule included in this proposal represents the anticipated
duration of high-level project tasks. Within 30 days of the project kick-off meeting,
this schedule becomes further defined by the parties(subject to the mutual
agreement of the parties and incorporated via n/c change order), and will be the
governing timeline for completion of implementation tasks.
Person Authorized to sign this Proposal:
David L. McNeff Title: Senior Vice President, Sales
(Type or Print Na
AiAl 74 V
(Signature)
Page 4 of 4 of Proposal Form #7
Name of Project Manager to be assigned:
Debra Wineland
Name of contact person for answers to questions about this Proposal:
Don Solberg Telephone: 262-965-4600
BIDDER=S EMPLOYEE UTILIZATION FORM
This report is required by the City of Elgin and must be submitted before the contract can be awarded.
Chapter 3.12.1000 Affirmative Action-City Contracts
I. Name and Address of Bidder Description of Project
Printrak International Inc. Computer Aided Dispatch System
1250 N. Tustin Avenue
Anaheim, CA 92807
Boulder,co Workforce
As of 3/31/02
JOB Total Whitcs Blacks Hispanics Asians or American Minority Female(All
CATEGORIES Employees Pacific Indians (M&F) Categories)
islanders
M / F M / F M / F M / F M / F %
Example. 18 3 S 3 2 4 1 55.6% 44,4%
Managers
_ (10/18) (aim
Officials& 61 41 16 1 0 0 0 2 1 0 0 6.6 27.9
Managers •
Profcssionats 148 88 46 0 0 I 1 9 2 I 0 9.5 33.1
Technicians 3 3 0 0 0 0 0 0 0 0 0 0.0 0.0
Sales Workers 13 12 1 0 0 0 0 0 0 0 0 0.0 7.7
Office Qc Clcrical 7 2 5 I 0 I 1 0 0 0 0 0.0 • 71.4 ,
f
TOTALS 27a 13R 42 9 2 16 12 36 14 4 1 34.3 25.9
L. - ! .
Signature of Company Official Title Telephone Number Date Signed Page / .
EO/AA Specialist 480-441-4476 4/30/02 1 of
2, Have you ever been awarded a bid by the City of Elgin?
Yes X No
3. If the answer to question#2 is Yes,please submit a copy of the Employee Utilization Form that was
submitted with your last successful bid along with a fully completed copy of this form.
4. It'the statistical data provided above shows under-utilization of minorities and/or females, please submit,
according to the guideline provided in the attached document,a written commitment to provide equal
employment opportunity.
NOTE: In the event that a contractor or vendor,etc.. fails to comply with the fair employment and affirmative
action provisions of the City of Elgin, the City amongst other actions may cancel,terminate,or suspend the contract
in whole or in part.
...oF �_ City of Elgin, Illinois
G•Co- Certification Requirements
b .
Please submit all required forms and
,.. , documentation, fully completed and signed,
ATM tEb with your proposal. No proposal will be
•
accepted without this information.
1. To assure compliance with the City of Elgin's Affirmative Action Ordinance,all contractors
and vendors. Herein referred to as "bidders", are requested to submit the following information:
1. Workforce analysis using the enclosed Bidder's Employee Utilization form.
2. Provide the information required by Item#3 on the employee utilization form if
the answer to Question#2 on the form is "Yes".
3. Provide a written commitment outlining the steps that the bidder plans to take
in the area of recruitment and promotion of minorities and females to assure
equal employment opportunity. (A copy of the bidder's affirmative action plan
may be submitted in lieu of this requirement.)
2. To assure compliance with the City of Elgin's Sexual Harassment Ordinance, all bidders must
submit a signed sexual harassment form enclosed with the Invitation to Bid.
3. The undersigned certifies that the offerer is not delinquent in the payment of any tax
administered by the Illinois Department of Revenue unless there is a pending proceeding
contesting the tax.
4. The undersigned certifies that the offerer is not barred from offering on this solicitation as a
result of a conviction for the violation of State law prohibiting bid-rigging or bid-rotating.
5. The successful bidder agrees that upon acceptance by the City of Elgin, the executed Invitation
to Bid along with all instructions, conditions, and specifications attached thereto constitute a
binding contract which may be enforced by the city.
Signature/Title C/ - �i�`"4'
S nior Vice P sident, Sale
Company Name: Printrak International Inc.,
a wholly-owned subsidiary of
Motorola, Inc.
Address 1250 North Tustin Avenue
Anaheim, CA 92807
Phone Number 714-238-2000
FEIN No. 33-0070547
' -c OF 4 1 City of Elgin, Illinois
,'G. ,, .. ti Sexual _ -
r. HarassmentPolicies and Programs
°r, : ' i Effective July 1, 1993, every party to any contract with the City of Elgin
`!,• • • ti and every eligible bidder is required to have written sexual harassment
' f. .!•!t� policies that include, at a minimum, the following information:
• the illegality of sexual harassment
• the definition of sexual harassment under state law
• a description of sexual harassment,utilizing examples
• a vendor's internal complaint process including penalties
• the legal recourse, investigative and complaint process available
through the Illinois Department of Human Rights, and the Illinois
Human Rights Commission
directions on how to contract the department and commission
• protection against retaliation as provided by Section 6-101 of the
Human Rights Act
I hereby affirm that the organization which I represent has in place sexual harassment
policies which include the required information set fourth above,and'I hereby agree to
furnish the City of Elgin -Human Resources Department with a copy of these policies if
they so request. e
Cry
Signature/Title �b/AASpecialisc /
Company Printrak,a Mororola Company
Date 4.nnma
Sexual harassment is defined as follows:
II
"Sexual harassment" means any unwelcome sexual advances or requests for sexual favors or any
conduct of a sexual nature when (1) submission to such conduct is made either explicitly or
implicitly a term or condition of an individual's employment, (2) submission to or rejection of
such conduct by an individual is used as a basis for employment decisions affecting such
individual, or(3) such conduct has the purpose or effect of substantially interfering with art
individual's work performance or creating an intimidating, hostile, or offensive working
environment.
Any questions by contracting parties or eligible bidders concerning compliance with these
requirements should be directed to the City of Elgin - Human Resources Department at(847)
931-5618.
I hereby agree to fully indemnify and hold the City of Elgin harmless from any and all
liability, loss or damage including costs of defense or claim, demands,costs of judgement
TAX/COLLUSION/DEBARMENT/PREVAILING WAGE AFFIDAVIT
State of California ss.
County of Orange
David L. McNeff, being first duly sworn, deposes and says:
That he is Senior Vice President, Sales of the firm of the party making the foregoing bid and that the
bidder is not barred from contracting with any unit or local government as a result of a violation of 720
Illinois Compiled Statutes, Section 5/33E-3 or 5/33E-4, as amended; and, no collusion or agreement
among other bidders or prospective bidders to bid a fixed price or otherwise restrain freedom of
competition by agreement has taken place; and, bidder is not delinquent in the payment of any tax
administered by the Illinois Department of Revenue unless there is a pending proceeding contesting the
tax. The bidder also certifies that it shall comply, where applicable, with the Prevailing Wage Act 820
ILCS 130/0.01 et seq.
Signature of Bidder, if an individual:
Signature of Bidder, if a partnership:
Subscribed and sworn to
before me this 3rd day of
May , 2002
Signature of Bidder, if a corporation:
�� �� _ SEAL
,k otary Public
P*,-sic
retary w`
ARLEEN ANN D'AMORE
Commi •lion# 1225408
�. j Notary Public-California
Orange County
• .r f,"y Comm.Expires J un 20,2003
mrse :' `
SAFECO INSURANCE COMPANY OF AMERICA
GENERAL INSURANCE COMPANY OF AMERICA
FIRST NATIONAL INSURANCE COMPANY OF AMERICA
SAFECOE HOME OFFICE: SAFECO PLAZA
BID BOND
KNOW ALL BY THESE PRESENTS,That we,
PRINTRAK INTERNATIONAL INC.,A WHOLLY-OWNED SUBSIDIARY OF MOTOROLA INC.
of 1250 North Tustin Avenue,Anaheim,CA 92807 (hereinafter called the Principal),
as Principal,and SAFECO INSURANCE COMPANY OF AMERICA
CITY CSF vLC1Ned the Surety),as Surety are held and firmly bound unto
150 Dexter Court, Elgin, IL 60120
(hereinafter called the Obligee)in the penal sum of
Five percent of amount bid. Dollars(S 5%of Amount Bid )
for the payment of which the Principal and the Surety bind themselves, their heirs, executors, administrators, successors and assigns,
jointly and severally,firmly by these presents.
THE CONDITION OF THIS OBLIGATION IS SUCH,That WHEREAS,the Principal has submitted or is about to submit a proposal
to the Obligee on a contract for furnishing and installing Communications Equipment(CAD)
NOW, THEREFORE, If the said Contract be timely awarded to the Principal and the Principal shall, within such time as may be
specified, enter into the Contract in writing, and give bond, if bond is required, with surety acceptable to the Obligee for the faithful
performance of the said Contract,then this obligation shall be void;otherwise to remain in full force and effect.
Signed and sealed this 1st day of May 2002 .
PRINTRAK INTERNATIONAL INC.,A WHOLLY- (Seal)
/r//, // OWNED SUBSIDIARY OF MOTOROLA INC.
Principal
Witness ) ik.E(t02 Or= Be%SINESI Sg0ICE5
Title
l'a4"( SAF 0 INSURANCE COMPANY OF AMERICA
di Luc Witness
B
Sandra Martinez Attorney-i ~act
1 �
a Registered trademark of SAFECO Corporation.
SYSTEM AGREEMENT
Printrak International Inc., a Motorola company ("Printrak" or"Seller"), having a place of business at 6000
Spine Road, Boulder, CO 80301, by and through Motorola's Commercial, Government, and Industrial
Solutions Sector ("CGISS") and City of Elgin ("Customer") enter into this System Agreement (the
"Agreement"), effective as of the last date signed below(the"Effective Date"), pursuant to which Customer
will purchase and Motorola will provide Customer with the goods and services specified in Exhibit B (the
"Statement of Work").
Section 1 EXHIBITS
The Exhibits below are hereby incorporated into and made a part of this Agreement. In interpreting this
Agreement and resolving any ambiguities, the main body of this Agreement will take precedence over the
Exhibits and any inconsistency between the Exhibits will be resolved in the order in which the Exhibits
appear below.
Exhibit A software license agreement("Software License Agreement")
Exhibit B Printrak Proposal to the City, dated May 7, 2002, as modified by clarifications thereto
dated ("Statement of Work")
Exhibit C Printrak Standard Maintenance and Support Agreement
Section 2 DEFINITIONS
Capitalized terms used in this Agreement shall have the following meanings:
"Acceptance Tests" means those tests described in the Acceptance Test Plan.
"Beneficial Use" means when Customer first uses the System or a Subsystem for operational purposes
(excluding training or testing).
"Contract Price" means the price for the System, exclusive of any applicable sales or similar taxes and
freight charges.
"Effective Date" means that date upon which the last party to sign this Agreement has executed the
Agreement.
"Equipment" means the hardware listed in the List of Deliverables.
"Infringement Claim" means a claim that the Equipment manufactured by Motorola or the Motorola
Software infringes a United States patent or copyright.
"Motorola" mean Motorola, Inc., a Delaware corporation.
"Motorola Software" means Software that Motorola or Printrak owns.
"Non-Motorola Software" means Software that a party other than Motorola or Printrak owns.
Contract No.02-16039/DN
SYSTEM AGREEMENT
"Printrak" means Printrak International Incorporated, a Motorola company.
"Proprietary Rights" means the patents, patent applications, inventions, copyrights, trade secrets,
trademarks, trade names, mask works, know-how, and other intellectual property rights in and to the
Equipment and Software, including those created or produced by Motorola or Printrak under this
Agreement and any corrections, bug fixes, enhancements, updates or modifications to or derivative works
from the Software whether made by Motorola, Printrak,or another party.
"Software" means the Motorola Software and Non-Motorola Software in object code format that is
furnished with the System or Equipment and which may be listed on the List of Deliverables.
"Specifications" means the design, form, functionality, or performance requirements described in the
Technical and Implementation Documents.
"Subsystem" means a major portion of the entire System that performs specific functions or operations as
described in the Technical and Implementation Documents.
"System" means the Equipment, Software, and services combined together into a system as more fully
described in the Technical and Implementation Documents.
"System Acceptance" means the Acceptance Tests have been successfully completed.
Section 3 SCOPE OF AGREEMENT
A. SCOPE OF WORK. Seller will sell, deliver and install, if applicable, and Customer will purchase the
goods and services specified in Exhibit B.
B. CHANGE ORDERS. Either party may request changes within the general scope of this Agreement. If
a requested change causes an increase or decrease in the cost of or time required for the
performance of this Agreement, Seller and Customer will agree to an equitable adjustment in the
Agreement price or performance schedule, or both. Seller is not obligated to comply with requested
changes unless and until both parties execute a written change order.
C. ADDITIONAL PRODUCTS. For three (3) years after the Effective Date of this Agreement, Customer
may submit purchase orders for additional goods and/or services which are currently available at the
time of order. If Customer and Seller have agreed to a convention for processing electronic data
interchange ("EDI") transactions, purchase orders may be transmitted electronically. Each purchase
order must specifically refer to this Agreement and will be an offer by Customer subject to Seller's
acceptance. Except for pricing and delivery terms, which must be stated on the purchase order,
Customer and Seller agree that the applicable terms of this Agreement will be the only terms and
conditions that govern the purchase and sale of products identified on such purchase orders.
Customer and Seller agree that payment for all additional products so purchased will be due within
twenty-five(25)days after the date of Seller's invoice for the products.
D. MAINTENANCE SERVICE. After the warranty period, Customer may purchase maintenance service
for the Equipment and Motorola Software pursuant to the terms and conditions of the Maintenance
and Support(Exhibit C).
Contract No.02-1 6039/DN
SYSTEM AGREEMENT
E. MOTOROLA SOFTWARE. Any Motorola Software furnished will be licensed to Customer solely
according to the terms and restrictions of the Software License Agreement attached as Exhibit A.
Customer hereby accepts all of the terms and restrictions of the Software License Agreement.
F. NON-MOTOROLA SOFTWARE. Any Non-Motorola Software furnished by Motorola will be subject to
the terms and restrictions of its copyright owner unless such copyright owner has granted to Motorola
the right to sub-license such Non-Motorola Software, in which case the Software License Agreement
(including any addendum to satisfy such copyright owner's requirements)shall apply.
G. SUBSTITUTIONS. At no additional cost to Customer, Seller reserves the right to substitute any
Equipment, Software, or services to be provided by Seller, but only if the substitute meets the
Specifications and is of equivalent or better quality and value to the Customer. Any such substitution
will be reflected in a change order.
Section 4 PRICE AND PAYMENT
A. The total contract price is $2,346,635.00 which includes the base proposal price as listed on proposal
form # 7of $2,254,757.00 and also option # 4, Complete Data Conversion for $91,878.00. Except for
the first payment, which is due when customer executes this agreement, Customer agrees to make
payments to Seller within twenty-five (25) days after the date of invoices that will be submitted by
Seller according to the following payment schedule:
$746,635.00 due upon execution of contract.
$1,360,000.00 due by January 31, 2003.
$120,000.00 due upon system installation.
$120,000.00 due upon system acceptance.
B. The total contract price does include freight charges.
C. Upon contract execution, the Customer agrees to issue a Purchase Order in the full amount of the
contract price. The terms and conditions on the reverse side of such Purchase Order(s) shall not
apply.
Contract No.02-16039/DN
SYSTEM AGREEMENT
Section 5 SYSTEM ACCEPTANCE
Seller will test the System in accordance with Exhibit B, Acceptance Test Plan. System acceptance will
occur upon the successful completion of such testing. If the Acceptance Test Plan includes separate tests
for individual Subsystems or phases of the System, acceptance of the individual Subsystem or phase will
occur upon the successful completion of the Acceptance Tests for such Subsystem or phase. After
the
completion
p Acceptance Tests, if Customer believes that the System fails the Acceptance Tests,
Customer will provide to Seller a written notice that includes the specific details of such failure. If
Customer fails to provide to Seller such notice within ten (10) business days after completion of the
Acceptance Tests, System Acceptance will be deemed to have occurred as of the completion of the
Acceptance Tests. Minor omissions or variances in the System that do not materially impair the operation
of the System as a whole will not postpone System Acceptance or Subsystem acceptance, but will be
corrected according to a mutually agreed schedule.
Customer acknowledges that Seller's ability to perform its implementation and testing responsibilities
under this Agreement may impeded if Customer begins using the System before System Acceptance.
Therefore, Customer may not commence Beneficial Use before System Acceptance without Seller's prior
written authorization, which Seller will not unreasonably withhold. Seller is not responsible for System
performance deficiencies that occur during unauthorized Beneficial Use. Upon commencement of
Beneficial Use, Customer assumes responsibility for the use and operation of the System..
Section 6 REPRESENTATIONS AND WARRANTIES
Neither party will be liable for its non-performance or delayed performance if caused by a "Force Majeure"
which means an event, circumstance, or act of a third party that is beyond a party's reasonable control,
such as an act of God, an act of the public enemy, an act of a government entity, strikes or other labor
disturbances, hurricanes, earthquakes, fires, floods, epidemics, embargoes,war, riots, or any other similar
cause. Each party will notify the other if it becomes aware of any Force Majeure that will significantly delay
performance. The notifying party will give such notice promptly (but in no event later than fifteen days)
after it discovers the Force Majeure. If a Force Majeure occurs, the parties will execute a change order to
extend the performance schedule for a time period that is reasonable under the circumstances.
Section 7 DELAYS
A. Under no circumstances will either party be responsible for delays or lack of performance resulting
from events beyond the reasonable control of that party ("Excusable Delays"). Such events include,
but are not limited to, acts of God, weather conditions, compliance with laws and regulations
(excluding Customer's failure to properly and timely apply for all required licenses), governmental
action, bid protests, fire, strikes, lock-outs, and other labor disruptions, material shortages, riots, acts
of war, and an Excusable Delay of a Seller subcontractor.
B. Customer will make available to Seller the sites when scheduled and Customer will not otherwise
unreasonably delay or prevent Seller's performance of its responsibilities. In the event of a Customer
delay the parties will execute a change order to extend the performance schedule and, if requested by
Seller, compensate Seller for all reasonable charges incurred because of such delay.
Contract No.02-16039/DN
SYSTEM AGREEMENT
Section 8 DEFAULT
Seller and Customer will attempt to settle any claim or controversy arising from this Agreement
(except for a claim relating to intellectual property) through consultation and negotiation in good faith
and a spirit of mutual cooperation. The respective project managers will confer and attempt to settle a
dispute. The dispute will be escalated to appropriate higher-level managers of the parties, if
necessary. If cooperative efforts fail, the parties may agree to have the dispute mediated by a
mediator chosen jointly by Seller and Customer within thirty(30)days after notice by one of the parties
demanding non-binding mediation, or the parties may elect to submit the dispute to a court of
competent jurisdiction.
If either party fails to perform their material responsibilities or obligations under this Agreement, that
party may be considered to be in default, unless such failure has been caused by an Excusable Delay.
It is required of both parties to give written notice of such default. Either party will have thirty(30)days
from the receipt of such notice to either dispute the assertion or provide a plan of action that is
acceptable to each party to cure the default.
If a defaulting party fails to cure the default as provided above, unless otherwise agreed in writing, the
non-defaulting party may terminate any unfulfilled portion of this Agreement. In the event of such
termination, the defaulting party will promptly return to the non-defaulting party any of its confidential
information.
Section 9 INDEMNIFICATION AND INSURANCE
A. Seller agrees to and hereby indemnifies and saves Customer harmless from all liabilities which may
accrue against Customer on account of direct physical damage to tangible property or personal injury
to the extent the damage or injury is caused by Seller's negligence or recklessness, or that of its
employees, subcontractors, or agents while on the Customer's premises during the delivery,
installation, or testing of the System pursuant to this Agreement. Seller's indemnification of Customer
under this Section will be the full extent of Seller's indemnification of Customer from liabilities that are
in any way related to Seller's performance under this Agreement.
B. Seller maintains General Liability and Automobile Liability insurance coverage in the following
amounts: general aggregate, $5,000,000; products and completed operations aggregate, $5,000,000;
workers' compensation and employers' liability, $1,000,000 per accident; and automobile liability,
$1,000,000 per accident. Upon written request, Seller will provide to Purchaser a certificate of
insurance.
C. Seller will have no duty to defend or indemnify for any Infringement Claim that is based upon (i) the
combination of the Equipment or Motorola Software with any software, apparatus or device not
furnished by Seller; (ii) the use of ancillary equipment or software not furnished by Seller and that is
attached to or used in connection with the Equipment or Motorola Software; (iii) any Equipment that is
not Seller's design or formula; (iv)a modification of the Motorola Software by a party other than Seller;
or (v) the failure by Customer to install an enhancement release to the Motorola Software that is
intended to correct the claimed infringement. The foregoing states the entire liability of Seller with
respect to infringement of patents and copyrights by the Equipment and Motorola Software or any
parts thereof.
Contract No.02-16039/DN
SYSTEM AGREEMENT
Section 10 LIMITATION OF LIABILITY
Notwithstanding any other provision to this Agreement, except for personal injury or death, Seller's total
liability, whether for breach of contract, warranty, negligence, strict liability in tort, indemnification, or
otherwise, will be limited to the direct damages recoverable under law, but not to exceed the total contract
price. IN NO EVENT WILL SELLER BE LIABLE FOR ANY LOSS OF USE, LOSS OF TIME,
INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS, OR OTHER SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS
AGREEMENT, THE SALE OR USE OF THE EQUIPMENT, OR THE PERFORMANCE OF SERVICES
BY SELLER PURSUANT TO THIS AGREEMENT. This Limitation of Liability will survive the expiration or
termination of this Agreement. No action for a breach of this Agreement or otherwise relating to the
transactions contemplated by this Agreement may be brought more than one year after the accrual of
such cause of action except for money due upon an open account.
Section 11 PRESERVATION OF PROPRIETARY RIGHTS
Motorola and Printrak, as applicable, each owns and retains all of its Proprietary Rights (as defined in
Section 2) in the Equipment and Software. The third party manufacturer of any Equipment and the
copyright owner of any Non-Motorola Software own and retain all of their Proprietary Rights in the
Equipment and Software. Nothing in this Agreement is intended to restrict the Proprietary Rights of
Motorola, Printrak, any copyright owner of Non-Motorola Software, or any third party manufacturer of
Equipment. All intellectual property developed, originated, or prepared by Motorola in connection with
providing to Customer the Equipment, Software, or related services remain vested exclusively in Motorola,
and this Agreement does not grant to Customer any shared development rights of intellectual property.
This Agreement does not involve any Software that is a "work made for hire."
Except as explicitly provided in the Software License Agreement, nothing in this Agreement will be
deemed to grant, either directly or by implication, estoppel, or otherwise, any right, title or interest in the
Proprietary Rights of Motorola or Printrak. Concerning both the Motorola Software and the Non-Motorola
Software, Customer agrees not to modify, disassemble, peel components, decompile, otherwise reverse
engineer or attempt to reverse engineer, derive source code or create derivative works from, adapt,
translate, merge with other software, reproduce, or export the Software, or permit or encourage any third
party to do so.
Section 12 GENERAL
A. TITLE AND RISK OF LOSS. Title to the Equipment will pass to Customer upon shipment of the
Equipment, except that title to Software will not pass to Customer at any time. Risk of loss will pass to
Customer upon delivery of the Equipment to the facilities designated by Customer.
B. TAXES. The purchase price does not include any amount for federal, state, or local excise, sales,
lease, service, rental, use, property, occupation, or other taxes, all of which (other than federal, state,
and local taxes based on Seller's income or net worth) will be paid by Customer except as exempt by
law. If Seller is required to pay or bear the burden of any such taxes, Seller will send an invoice to
Contract No.02-16039/DN
SYSTEM AGREEMENT
Customer and Customer will pay to Seller the amount of such taxes (including any interest and
penalties) within thirty days after the date of the invoice. Customer will be solely responsible for
reporting the Equipment for personal property tax purposes.
C. CONFIDENTIAL INFORMATION: Customer will not disclose any material or information identified as
Seller proprietary and confidential to third parties without Seller's prior written permission, unless
Seller makes such material or information public or disclosure is required by law. Customer will (i)
restrict disclosure of confidential information to its employees who have a"need to know"and not copy
or reproduce such confidential information; (ii) will take necessary and appropriate precautions to
guard the confidentiality of the confidential information with at least the same degree of care that the
Customer applies to its own confidential information and shal not be less than reasonable care; and,
(iii) use such confidential information only in furtherance of the performance of this Agreement.
Confidential information is and shall at all times remain the property of the disclosing party, and no
grant of any proprietary rights in the confidential information is hereby given or intended, including any
express or implied license, other than the limited right of the recipient to use the confidential
information in the manner and to the extent permitted by this Agreement. If Customer is required by
law to disclose such material or information, Customer will notify Seller prior to such disclosure.
D. LICENSES. Seller is not responsible for obtaininganylicense or other authorizations necessaryfor
P
the acquisition or use of any product or services purchased hereunder.
E. SITES. In addition to its responsibilities described in Exhibit B, Customer agreesto any
procure
necessaryconstructionpermits, buildingpermits, zoningvariances and the like, provide access to the
sites identified in Exhibit B as requested by Seller, and have such sites available for installation of the
Equipment by Seller in accordance with the performance schedule, and provide a designated project
manager and system administrator.
F. DISCLAIMER OF LICENSE. Except as explicitly provided in the Software License Agreement
included in Exhibit A, nothing in this Agreement will be deemed to grant, either directly or by
implication, estoppel, or otherwise, any license or right under any patents, patent applications,
copyrights, trade marks, trade secrets or other intellectual property of Seller.
G. ASSIGNABILITY. This Agreement may not be assigned by either party without the prior consent of
the other party except that Seller may assign this Agreement to any of its affiliates or its right to
receive payment without the prior consent of Customer.
H. WAIVER. Failure or delay by either party to exercise any right or power under this Agreement will not
operate as a waiver of such right or power.
I. SEVERABILITY. If any portion of this Agreement is held to be invalid or unenforceable, that provision
will be considered severable and the remainder of this Agreement will remain in full force and effect as
if the invalid provision were not part of this Agreement.
J. ENTIRE AGREEMENT. This Agreement (including the Exhibits) constitutes the entire agreement of
the parties regarding the subject matter of this Agreement and supersedes all previous agreements
and understandings, whether written or oral, relating to such subject matter. This Agreement may be
altered, amended, or modified only by a written instrument signed by the duly authorized
representatives of both parties.
Contract No.02-16039/DN
SYSTEM AGREEMENT
K. REPRESENTATIONS AND COMMITMENTS. Seller is not making, and Customer is not relying upon,
any representations or commitments except for those expressed in this Agreement.
L. GOVERNING LAW. This Agreement will be governed by and construed in accordance with the laws
of the State of Illinois and venue of any action relative to this Agreement will be in Kane County,
Illinois.
M. NOTICES: Notices authorized or required under this Agreement must be in writing and sent to the
below addresses:
Customer E d/ d i Printrak International Inc..
Attn: b Attn:
/S/ Oc-co /a s Contract and Compliance Manager
o l 2l.-0 6000 Spine Road
Boulder, CO 80301
N. SURVIVAL OF TERMS. The following provisions shall survive the expiration or termination of this
Agreement for any reason: Section 1A(concerning Software licensing); Section 10 (Limitation of
Liability); Section 11 (Preservation of Proprietary Rights)and Section 12C (Confidential Information)
In witness whereof, the parties have caused duly authorized representatives to execute this Agreement on
the dates set forth below.
IN WITNESS WHEREOF:
Cust mer Printrak Int rnation I Inc.
By: ' By:, C.Gti., ✓°i
Name: 0 a, Name: /r‘ l
Title: C,, 410,13 e y- Date: !22.j Z-DO
F1;`s&
I;^':Z"ic3
•
Contract No.02-16039/DN
Exhibit A
Software License Agreement
Printrak International, Incorporated, a Motorola company ("Printrak" or "Licensor"), and City of
Elgin ("Licensee"), hereby enter into this Software License Agreement ("Agreement"). Motorola
and Printrak are each authorized to execute this Agreement on behalf of the other. For good and
valuable consideration, the parties agree as follows:
Section 1 SCOPE
Licensor will provide proprietary software and/or radio communications, computer, or other
electronic products ("Products") containing embedded or pre-loaded proprietary software to
Licensee. All such software that is owned by Motorola or Printrak is referred to as "Software."
Product and Software documentation that specifies technical and performance features and
capabilities, and the user, operation and training manuals for the Software (including all physical
or electronic media upon which this information is provided) are collectively referred to as
"Documentation." This Agreement contains the terms and conditions pursuant to which Licensor
will license, and Licensee may use, the Software and Documentation.
Section 2 GRANT OF LICENSE
Licensor hereby grants to Licensee a personal, non-transferable (except as permitted in Section 8
below), limited, and non-exclusive license under Licensor's applicable proprietary rights to use
the Software and related Documentation for the purposes for which they were designed and in
accordance with the terms and conditions of this Agreement. The license granted authorizes
Licensee to use the Software only in object code format and does not grant any rights to source
code.
Section 3 LIMITATIONS ON USE
3.1. Licensee may use the Software only for Licensee's internal business purposes and only
in accordance with the Documentation. Any other use of the Software is strictly prohibited.
Licensee may not for any reason modify, disassemble, peel components, decompile, otherwise
reverse engineer or attempt to reverse engineer, derive source code, create derivative works
from, adapt, translate, merge with other software, copy, reproduce, distribute, or export any
Software or permit or encourage any third party to do so, except that Licensee may make one
copy of Software provided by Licensor to be used solely for archival, back-up, or disaster
recovery purposes. Licensee must reproduce all copyright and trademark notices on all copies of
the Software and Documentation.
3.2. Licensee may not copy onto or transfer Software installed in one Product device onto
another device. Notwithstanding the preceding sentence, Licensee may temporarily transfer
Software installed on one device onto another if the original device is inoperable or
malfunctioning, provided that Licensee provides written notice to Licensor of such temporary
transfer and such temporary transfer is discontinued when the original device is returned to
operation. Upon Licensor's written request, Licensee must provide to Licensor a written list of all
Product devices in which the Software is installed and being used by Licensee.
3.3. Concerning Motorola's Radio Service Software ("RSS"), if applicable, Licensee must
purchase a copy for each location at which Licensee uses RSS. Licensee's use of RSS at an
authorized location does not entitle Licensee to use or access the RSS remotely. Licensee may
make one additional copy for each computer owned or controlled by Licensee at each such
location. Upon Licensor's written request, Licensee must provide to Licensor a written list of all
locations where Licensee uses or intends to use RSS.
Contract No.02-16039/DN
Section 4 OWNERSHIP AND TITLE
Title to all copies of Software will not pass to Licensee at any time but remains vested exclusively
in Licensor. Licensor owns and retains all of its proprietary rights in any form concerning the
Software and Documentation, including all rights in patents, patent applications, inventions,
copyrights, trade secrets, trademarks, trade names, and other intellectual properties (including
any corrections, bug fixes, enhancements, updates, or modifications to or derivative works from
the Software whether made by Licensor or another party). Nothing in this Agreement is
intended to restrict the proprietary rights of Licensor or to grant by implication or estoppel any
proprietary rights. All intellectual property developed, originated, or prepared by Licensor in
connection with providing to Licensee Software, Products, or related services remain vested
exclusively in Licensor, and this Agreement does not grant to Licensee any shared development
rights of intellectual property. This Agreement does not involve any software that is a "work made
for hire."
Section 5 CONFIDENTIALITY
Licensee acknowledges that the Software and Documentation contain Licensor's valuable
proprietary and confidential information and trade secrets. Licensee will take necessary and
appropriate precautions to maintain and guard the confidentiality of the Software and
Documentation, using at least the same degree of care that Licensee applies to its own
confidential information but not less than reasonable care. Precautions will include informing
Licensee's employees and agents who are authorized to use the Software and Documentation
that such information is confidential and may not to be disclosed to others. Licensee will not
disclose the Software and Documentation to any third party except as permitted by this
Agreement or expressly in writing by Licensor or pursuant to a Freedom of Information Act
request. Licensee will limit access to the Software and Documentation to Licensee's employees
and agents who need to know and are authorized to use the Software and Documentation as
permitted by this Agreement.
Section 6 LIMITED WARRANTY
6.1. The warranty period for the Software will commence upon shipment and will continue for
120 days unless Licensor has agreed to a different warranty period in a separate agreement that
has been mutually executed by Licensor and Licensee, in which case the warranty period will be
as stated in such agreement subject to the remainder of this Section 6.1. For Integration
Framework software products, Printrak's Law Records Management System software products
and Printrak's Premier CAD SETM software products, the warranty period shall commence as
stated in the applicable agreement and will continue for 120 days. For Printrak Printrak's
LiveScan software products, the warranty period shall commence as stated in the applicable
agreement and will continue for 90 days. For Software that is application software that is
provided on a per unit basis, the warranty period for subsequent units licensed is the remainder(if
any) of the initial warranty period or, if the initial warranty period has expired, the remainder (if
any)of the term of the applicable Software Maintenance and Support Agreement.
6.2. During the applicable warranty period, Licensor warrants that the unmodified Software,
when used properly and in accordance with this Agreement, will be free from a reproducible
defect that eliminates the functionality or successful operation of a feature critical to the primary
functionality or successful operation of the system. Whether such defect occurs will be
determined solely with reference to the Documentation. For Software involving radio frequency
systems and Products, the primary functionality of a voice communication system is subscriber-
to-subscriber, subscriber-to-dispatcher, and dispatcher-to-subscriber voice communication; and
the primary functionality of a data communication system is point-to-point data transmission.
Licensor does not warrant that Licensee's use of the Software or Products will be uninterrupted or
error-free or that the Software or the Products will meet Licensee's particular requirements.
Contract No.02-16039/DN
6.3. Before the expiration of the applicable warranty period, Licensee must notify Licensor in
writing if the Software does not conform to this warranty. Upon receipt of such notice, Licensor
will investigate the warranty claim. If this investigation confirms a valid warranty claim, Licensor
will (at its option and at no additional charge to Licensee) repair the defect, replace the defective
Software with the same or equivalent software, or refund the price of the defective Software or
individual Product in which the Software is embedded or for which it was provided. Such action
will be the full extent of Licensor's liability and Licensee's sole remedy for a breach of this
warranty. If the investigation indicates the warranty claim is not valid, then Licensor may invoice
Licensee for responding to the claim on a time and materials basis using Licensor's current labor
rates.
6.4. LICENSOR DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. THE TRANSACTION COVERED BY THIS AGREEMENT IS A
LICENSE AND NOT A SALE OF GOODS; THEREFORE, IT IS NOT COVERED BY THE
UNIFORM COMMERCIAL CODE.
Section 7 LIMITATION OF LIABILITY
EXCEPT FOR PERSONAL INJURY OR DEATH, LICENSOR'S TOTAL LIAIBLITY, WHETHER
FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILTY IN TORT, OR
OTHERWISE, WILL BE LIMITED TO LICENSEE'S DIRECT DAMAGES RECOVERABLE
UNDER LAW, BUT NOT TO EXCEED THE PRICE FOR THE SOFTWARE, THE PRODUCTS
PROVIDED BY LICENSOR IN WHICH THE SOFTWARE IS EMBEDDED OR INSTALLED, OR
THE SERVICES SPECIFICALLY RELATED TO THE SOFTWARE WITH RESPECT TO WHICH
LOSSES OR DAMAGES ARE CLAIMED. ALTHOUGH THE PARTIES ACKNOWLEDGE THE
POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT LICENSOR WILL NOT
BE LIABLE FOR ANY COMMERCIAL LOSS, INCONVENIENCE; LOSS OF USE, TIME, DATA,
GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING FROM THIS AGREEMENT OR THE
SALE OR USE OF ANY SOFTWARE OR PRODUCTS. This Limitation of Liability provision will
survive the termination of this Agreement. Licensee must bring any action under this Agreement
within one(1)year after the cause of action arises.
Section 8 TRANSFERS
Licensee may not transfer Software to any third party without Licensor's prior written consent,
which consent may be withheld in Licensor's reasonable discretion and may be conditioned upon
the transferee paying all applicable license fees and agreeing to be bound by this Agreement.
Notwithstanding the preceding sentence, if Licensee transfers ownership of radio Products to a
third party, Licensee may assign its rights to use the Software (other than Radio Service Software
and Motorola's FLASHport® Software) embedded in or furnished for use with those radio
Products; provided that Licensee transfers all copies of such Software and the related
Documentation to the transferee, and the transferee executes a transfer form to be provided by
Licensor upon request(which form obligates the transferee to be bound by this Agreement).
Section 9 TERM AND TERMINATION
Licensee's right to use the Software will begin when this Agreement is mutually executed by both
parties and will continue in perpetuity unless Licensee breaches this Agreement, in which case it
shall be terminated immediately without notice by Licensor. In addition to termination, Licensor
shall be entitled to all available remedies at law or in equity (including immediate injunctive relief
without proving damages and repossession of all non-embedded Software and associated
Documentation unless Licensee is a Federal agency of the United States Government). Licensee
Contract No.02-16039/DN
acknowledges that its breach of this Agreement will result in irreparable harm to Licensor for
which monetary damages would be inadequate. Within thirty (30) days after termination of this
Agreement, Licensee must certify in writing to Licensor that all copies of the Software and
Documentation have been returned to Licensor or destroyed and are no longer in use by
Licensee.
Section 10 NOTICES
Notices required under this Agreement to be given by one party to the other must be in writing
and either delivered in person or sent to the address shown below by certified mail, return receipt
requested and postage prepaid (or by a recognized courier service with an asset tracking system,
such as Federal Express, UPS, or DHL), and shall be effective upon receipt. Change of address
must be in writing to the other party.
Licensee - f f / Licensor
Attn: of / rob Attn: (on"rr c� 1,�„(& �-M
/.s-1 Oc-rU, I4s t{mv SP;r L C �
/ —/-4 o t a2 p bo 1Y) C_Ao g.o30 1
Section 11 UNITED STATES GOVERNMENT LICENSING PROVISIONS
In the event that the Licensee is the United States Government or a United States Government
agency, then the provisions of this section also apply. Use, duplication or disclosure of the
Software and associated documentation under Licensor's copyrights and/or trade secret rights is
subject to the restrictions set forth in subparagraphs (c)(1) and (2) of the Commercial Computer
Software-Restricted Rights clause at FAR 52.227-19 (JUNE 1987), if applicable, unless being
provided to the Department of Defense. If being provided to the Department of Defense, use,
duplication, or disclosure of Software and associated documentation is subject to the restricted
rights set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software
clause at DFARS 252.227-7013 (OCT 1988), if applicable. Software and associated
documentation may or may not include a Restricted Rights notice, or other notice referring
specifically to the terms and conditions of this Agreement. The terms and conditions of this
Agreement shall each continue to apply, but only to the extent that such terms and conditions are
not inconsistent with the rights provided to the Licensee under the aforementioned provisions of
the FAR or DFARS, as applicable to the particular procuring agency and procurement
transaction.
Section 12 GENERAL
12.1. COPYRIGHT NOTICES. The existence of a copyright notice on the Software will not be
construed as an admission or presumption that public disclosure of the Software or any trade
secrets associated with the Software has occurred.
12.2. COMPLIANCE WITH LAWS. Licensee will comply with all applicable laws and
regulations, including export laws and regulations of the United States. Licensee will not, without
the prior authorization of Licensor and the appropriate governmental authority of the United
States, in any form export or re-export, sell or resell, ship or reship, or divert, through direct or
indirect means, any item or technical data or direct or indirect products sold or otherwise
furnished to any person within any territory for which the Unites States Government, or any
agency thereof, at the time of such action, requires an export license or other governmental
approval. Violation of this provision shall be a material breach of this Agreement, permitting
immediate termination by Licensor.
12.3. WAIVERS. Failure or delay by either party to exercise any right or power under this
Agreement will not operate as a waiver of such right or power. For a waiver of a right or power to
be effective, it must be in writing signed by the waiving party. An effective waiver of a right or
Contract No.02-16039/DN
power shall not be construed as either a future or continuing waiver of that same right or power,
or the waiver of any other right or power.
12.4. ASSIGNMENTS. Licensor may assign any of its rights or subcontract any of its
obligations under this Agreement, or encumber or sell any of its rights in any Software, without
prior notice to or consent of Licensee.
12.5. ENTIRE AGREEMENT AND AMENDMENT. This Agreement constitutes the entire
agreement of the parties regarding Licensee's use of the Software and may be altered, amended,
or modified only by a written instrument signed by an authorized representative of each party,
except that Licensor may modify this Agreement as necessary to comply with applicable laws and
regulations. This Agreement will be fairly interpreted in accordance with its terms and conditions
and not for or against either party.
12.6. GOVERNING LAW. This agreement shall be subject to and governed by the laws of the
State of Illinois. Venue for the resolution of any disputes or the enforcement of any rights
pursuant to this agreement shall be in the Circuit Court of Kane County, Illinois.
12.7. SEVERABILITY. If any provision of this Agreement is determined by a court of
competent jurisdiction to be invalid or otherwise unenforceable, that provision will be severed and
the remainder of this Agreement will remain in full force and effect.
In witness whereof, the parties have caused duly authorized representatives to execute this
Software License Agreement on the dates set forth below.
Licensor Licensee
14K
_ By: /
Name: r► r .., ' o Q N e: `% L A
Title: \INER111(/a o P--- Title: i
Date: ' — _ . , Date:,73 £fpr-
°,5&co.
REVIEWED
Contract No.02-16039/DN
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Motorola Confidential Proprietary
City of Elgin Statement of Work
Purpose
Motorola has assembled this document, called a Statement of Work (SOW), to
summarize the tasks to be performed by Motorola and the City of Elgin. Motorola
intends for this to be a negotiated document representing the most current
understanding of the contract deliverables. Changes to this document will be made
by formal request by any of the parties and approved by the others.
Detailed equipment and software specifications may be included as attachments to
this SOW. These attachments, provided by Motorola, may be technical product
sheets, special narratives, printed brochures, or other printed matter that clearly
delineate the technical parameters describing the function, facility impact, and
interface requirements of all the equipment and software supplied by Motorola.
Project Overview
Motorola will provide to the City of Elgin a Premier MDC message switch,
including the hardware and software to provide message routing, logging, syntax
translation, and security capabilities for Mobile Data Computers (MDCs), as
depicted in Figure 1 below and as outlined in the Functional System Description.
The project consists of the following:
Premier MDC
• The City of Elgin will provide a connection for communicating with the RF
Network. Motorola will provide an Ethernet card as a 10/100 BaseT
connector.
• One (1) Premier MDC Satellite Message Switch (server) hardware and
software will be provided as noted in the Premier MDC Server FSD.
• One SQL Database Standard Edition(runtime license)
• Motorola will provide Field Engineering services required to install and
configure the Premier MDC Message Switch.
• An interface will be provided for communicating with the
LEADS/NCIC/NLETS (CMS) System. Motorola will provide State
transactions currently supported by Premier MDC. Any additional state
transactions requested will incur additional charges beyond those included in
the pricing of this proposal.
• An interface will be provided for communicating with the ALERTS System.
Motorola will provide transactions, as defined in Appendix A, currently
supported by ALERTS. Any additional ALERT Functionality requested will
Motorola Inc. 1
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
incur additional charges beyond those included in the pricing of this
proposal.
• An interface will be provided for communicating with the proposed
Motorola Printrak CAD. Motorola's CAD API supports digital dispatch,
status updates, status reports, self-initiated calls, and other functionality as
outlined in the Functional System Description.
Motorola will provide to the City of Elgin the license to run up to 86 copies of
Premier MDC Client software to run on the City of Elgin's Mobile Data Computers.
These computers must be installed with Microsoft Windows 98,NT 4.0,or Windows
2000. Motorola has contracted to load all 86 copies of Premier MDC on the mobile
data computers as required in the RFP.
Premier MDC Satellite Message Switch
• Motorola will provide the Satellite Message Switch hardware, including an
Ethernet Card which, acting as a 10/100BaseT connector, will enable
TCP/IP communications from the Satellite Message Switch to the Central
Message Switch. Any additional cabling, networking equipment, or services
required to enable a connection to the Central Message Switch are the
responsibility of the customer.
• A connection between the Central Message Switch and the Satellite Message
Switch to access State and Messaging services is the responsibility of the
City of Elgin. This connection must furnish Network(LAN-to-WAN)access
through a Frame Relay or Fractional Ti circuit with a CIR (Committed
Information Rate) of at least 56/64 Kbps. The customer is responsible for all
costs associated with acquiring and/or maintaining such a connection,
including the following: CSU/DSU, router or other device for WAN/LAN
connectivity; proper LAN routing and Assignment of IP addresses;
provisioning of a PVC (Permanent Virtual Circuit) for connection to the
Central Message Switch.
• In the standard configuration, the Satellite Message Switch will access the
State databases through the Central Message Switch.
• LEADS/NCIC/NLETS queries and multi-agency messaging to other Premier
MDC users registered on the Central Message Switch will be available once
the following conditions are met: (1) the Satellite Message Switch is
installed and operational; (2) the connection between the Satellite Message
Switch and Central Message Switch is installed; (3)the basic client software
is installed and operational on the City of Elgin mobile units. Motorola will
provide only those State transactions currently supported by the Central
Message Switch and the Premier MDC Client.
• Local services will be available once the City of Elgin's Satellite Server is
installed, connected to, and operational with the Central Message Switch.
The interfaces to these local services such as CAD must be connected to,and
operational with,the Satellite Message Switch.
Motorola Inc. 2
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
Premier MDC Central- Satellite Message Switch System Diagram
State Interface Premier MDC Premier MDC: •
ServerA ServerB
Messaging ' M—Neartbea ■---Z-----
User Registry SCSI } State
,l�_ I I.e. 5 Gateway STATE/NCIC/NLETS
_m D—
r.
Premier MDC 1 D P
Central Message i _ _
Switch i Shared Disk .0)
— —— Array —
Frame Relay or other
WAN-LAN Network
-- i.
u
Other Apency
PMDC Mobiles •O
, Wireless Network
Local Agency le
PMDC Mobiles �j r=1
Local ee i
———_Agency_ 4.440.
Site —I Wireless Network
I� y M Premier MDC
.Illo�lll. $ Satellite Server
.I ' Software
Local F Registry
e I r Local Services
Premier MDC
CAD/ PMDCCentral-Satellite
RMS orr Satellite CAD/RMS Interface
other Message • Service Message Switch Architecture
Host Switch Other Local Services
L J
Premier MDC Central-Satellite Configuration
Motorola Inc. 3
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
i A
City of Elgin Statement of Work
Project Deliverables
Project Timeline
To ensure that the implementation of the proposed Message Switch proceeds
smoothly, the Motorola Field Engineer, in conjunction with all parties concerned,
will be responsible for scheduling the system shipment, installation, optimization,
training, and production cut-over. Upon contract award, the Field Engineer will
finalize the Project Timeline to display the approximate start and completion dates of
the project.
Equipment List
The City of Elgin has purchased 86 Premier MDC Client. Client software license
fees for more than the 86 Premier MDC quoted users are additional.
Substitutions: At no additional cost to the City of Elgin, Motorola reserves the right
to substitute any equipment, software, or services to be provided by Motorola, but
only if the substitute meets the specifications and is of equivalent or better quality
and value to the City of Elgin. Any such substitution will be reflected in a change
order.
Message Switch Software
• Microsoft Windows 2000 or NT Server with Service Pack 6
• Host Integration Server 2000 (Available but Not Proposed) Remote Control
Software(Dial-in Access)
• Motorola Premier MDC Message Switch Software
• Motorola TalkThruiRF Server 3270/5250 Emulation Software (If
Applicable)
Motorola Inc. 4
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
Message Switch Hardware
The message switch hardware comes with a three-year on-site manufacturer's
warranty, effective the initial date of purchase from manufacturer. The following
specifications will be provided (or better, depending on availability at the time the
server is ordered).
• 933 Mhz Processor w/P3K
• 256MB SDRAM Memory
• 256K, 133 Cache
• Dual 9.1 GB LVD SCSI Hard Drives (Mirroring)
• 17" 16. OV 1600x1200 Color Monitor
• 24X, SCSI CD-ROM Internal
• 56K Asynch External Modem
• Internal PowerVault 100T DDS4
• (1)Uninterruptible Power Supply(UPS)
• Microsoft NT Server Software 4.0
• PC Anywhere 9.2
• 3 Year Mfg. Warranty from Date of Purchase from Manufacturer
• (1)Ethernet Card or(1)Token Ring Card
Client Application Software
• Premier MDC Client Software(the license to run up to 86 copies)
Documentation
The Premier MDC documentation consists of online help covering both standard and
optional features. The content of this documentation is standardized and might not be
specific to your department.
The following Premier MDC Help files are installed with the Client and Message
Switch applications:
• Premier MDC Client Help file
• Premier MDC Message Switch Help
User Registry Editor Help
Reggie Message Switch Configuration Utility Help
Message Switch Console Help
Message Switch Reports Help
Under this contract, documentation will be provided in online or electronic form
only. Adobe Acrobat PDF versions of a user guide, release notes, and installation
instructions are available by request.
Motorola Inc. 5
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
Project Management Services
Motorola will use different, highly skilled professionals at various stages of the
implementation process. Many individuals will play key roles in this project. Some
will work on the project starting day one and will be involved with the ongoing
support of the relationship, and others will be assigned specific tasks as a result of
their unique expertise in given areas. The project team will be structured to include
project management activities that will occur at Motorola. The project team is
designed to ensure that the project moves forward and meets critical milestones in a
timely fashion.
Project Manager
The Project Manager will be directly responsible for reviewing and controlling the
schedule, directing the project team, ordering equipment, arranging deliveries, and
negotiating subcontracts. All installation, system testing, optimization,
documentation, and coordination are the responsibility of this person. These duties
continue until the system is operational and the system is accepted by the City of
Elgin.
The tasks that comprise the scope of Motorola's project management method are
outlined below. These tasks have been accomplished in all of Motorola's successful
system implementations and are standard operating procedures within Motorola's
System Integration Team. This following is a list of tasks associated with the Project
Manager:
• Customer contact
• Delivery scheduling
• Coordinate required engineering
• Site visitations and layouts
• Installation scheduling
• Documentation
• Subcontracting
• Installation instruction and supervision
• Equipment inventory
• Equipment distribution
• Generate status reports
• Assist in executing test plan(s)
• Supervise the execution of the Acceptance Test Plan(s)
• Obtain system acceptance
Motorola Inc. 6
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
Field Engineer
Motorola will assign a Field Engineer to work at the direction of the Motorola
Project Manager. Motorola's Field Engineer will be utilized to set the technical
direction of the project and to ensure the technical integrity of the system. The
Motorola Field Engineer will review various technical documents with the City of
Elgin, in addition to working with Motorola development and support during the
implementation of the system.
Motorola Inc. 7
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
High-Level Implementation Plan
Motorola has provided the following as a high-level implementation plan delineating
those tasks requiring completion prior to the commencement of the next set of tasks.
They are in order of required occurrence.
Pre-Installation Services
1. The City of Elgin must procure the necessary LAN-to-WAN
connections/circuits and provide necessary network accesses and dial-up
lines for remote support.
2. Motorola will coordinate a project kickoff meeting with the City of Elgin to
define each aspect of the installation,including Premier MDC configuration.
3. Motorola will provide the City of Elgin a projected implementation timeline
predicated on the information provided during the project kickoff meeting.
4. Motorola will install the Message Switch.
5. Motorola perform the Message Switch ATP.
6. Motorola will develop the client application.
7. Motorola will bring the client application to the field and test its
functionality in a live environment. Participation from the City of Elgin
would be appreciated. At this point, the City of Elgin will have the
opportunity to provide Motorola with input on any discrepancies on required
formatting, key mapping, or general comments on the integrity of the client
application.
Installation Services
8. Motorola will configure all hardware and install the software necessary for
the complete operation of the Premier MDC Message Switch.
9. Motorola will compile a report (punchlist) on any issues uncovered and
submit to development for modification.
10. Motorola will provide the modified client application to the field for final
review with the City of Elgin. A formal ATP will be performed.
Training
11. Motorola will provide the contracted-for training to the City of Elgin.
Acceptance Testing
12. Upon completion of training Motorola or deployment of the system by the
City of Elgin, Motorola will request signature on the Final System
Motorola Inc. 8
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
Acceptance. Final System Acceptance signifies that all project deliverables
have been provided in a satisfactory manner and generates a request for the
final milestone payment.
Pre-Installation Services
Motorola will work closely with the City of Elgin to define each aspect of its
installation and to construct a common understanding of all deliverables.
Premier MDC Configuration
It is imperative that the City of Elgin and Motorola have a clear understanding of
what has been requested for screen shot design, button bar configuration, and key
mapping. After the initial configuration, the City of Elgin will be provided one
opportunity to refine those configurations requested without incurring additional
charges. After the initial modification, and one revision, the City of Elgin will be
assessed a fee for modification to any requested configuration change regardless of
the effort. The fee will be commensurate with the effort. However, even slight
modifications typically require development of a new version.
Installation Services
Motorola will configure all hardware and software necessary for the complete
operation of the Premier MDC Message Switch. Motorola will unpack the Premier
MDC Message Switch equipment and put it in place. Motorola is responsible for
preparing the site for installation, such as running cables in floors,walls, or ceilings,
limited to the computer room adjacent to the dispatch room for the provided
Motorola provided servers. Motorola has not quoted installation services beyond
this. The City of Elgin is required to provide all network, electrical, and telephone
connections for the proposed system, including placing (or pulling) cables to any
location beyond the computer roon. The Motorola installation includes:
• MS Windows 2000 or NT installation and configuration
• Installation and configuration of communications PC card
• Premier MDC Message Switch TCP/IP installation and configuration
• Premier MDC Message Switch configuration
• Premier MDC Message Switch software installation and configuration
(including Address and User Tables configuration)
Motorola Inc. 9
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
The City of Elgin is responsible for preparing the site for installation, which
includes:
• Providing the required space for location of equipment
• Providing the required electrical service and grounding
• Running cables in floors,walls,or ceilings beyond the computer room
• Network(WAN-LAN)beyond the computer room
o Access: Frame Relay or Fractional T1 circuit
o Equipment: CSU/DSU,router or other devices for WAN/LAN
connectivity
o Assignment of IP addresses
o Configurations and connections: Provisioning of PVC(Permanent
Virtual Circuit) for connection to the Central Message Switch
o Data rate: CIR(Committed Information Rate)should be at least 56/64
Kbps
• Network(LAN)
o Access: Ethernet 10/100 BaseT
o Equipment: Appropriate routers, firewalls,etc.
o Assignment of IP addresses and subnets
o Configurations and connections
o Data rate: 10/100 Mbps
• Printer
o Supply or setup of system or default printers
o LAN access
o Printer drivers
• Telephone circuits
• Premier MDC Server user registry population of:
o Device IDs
o ORIs
o User names or passwords
o Group configurations,other than those populated for the execution of the
Acceptance Test Plan
Motorola Inc. 10
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
Punchlist Resolution
Any and all identified project-related deficiencies discovered during the execution of
the ATP will be documented on a punchlist form. Recording these punchlist items on
a documented form will allow the Project Managers (the City of Elgin and Motorola)
to track any software defects and expedite a satisfactory resolution. The purpose of
the project punchlist is to identify and document mutually agreed-upon system
software defects and to use the project punchlist as a working document toward
project final acceptance. Once all project punchlist items have been completed, the
City of Elgin will grant final system acceptance.
Note:All enhancement requests should be forwarded to Motorola's Project
Manager.
Motorola Inc. 11
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola, Inc.,or its designees.
City of Elgin • Statement of Work
Training
Motorola believes that training should be as interactive as possible and permit the
students to learn the new system with instructor assistance as necessary. To meet the
City of Elgin's needs, Motorola has proposed the Basic Training package.
Basic training
• One day (up to 8 hours) of trainer's time plus materials. Includes travel time
to and from.
• Up to two hours System Administrator training(Limit 6).
• Up to four hours Train-the-Trainers(Limit 6).
If additional training is required, Motorola as a change order can provide one of the
following training packages:
Enhanced training
• Two days (up to 14 hours) of trainer's time plus materials. Includes travel
time to and from.
• Up to three hours customizing training materials.
• Up to three hours System Administrator training(Limit 6).
• Up to eight hours Train-the-Trainers (Limit 15).
Elite training
• Three days (up to 21 hours) of trainer's time plus materials. Includes travel
time to and from.
• Up to eight hours customizing training materials.
• Up to four hours System Administrator training(Limit 5).
• Up to eight hours Train-the-Trainers(Limit 20).
Additional training options are available during business and non-business hours.
Please see pricing for details.
The training course will be customized as the system is developed and installed. The
City of Elgin will be consulted as to the content and presentation of the material to
better tailor the course to each specific audience. Motorola offers full course
curriculum on all of its systems and application software.
These courses are designed to accomplish
the following:
• Ensure user mastery of the new system.
• Provide hands-on usage in the class and workplace.
• Build user confidence in the technology.
• Permit review and learning at the student's pace.
Motorola Inc. 12
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
Train-the-Trainer Agenda:
A typical agenda for the Premier MDC Train-the-Trainers session for users follows.
System Architecture—Overview of Data Flow Through the System
Client Software
RF modems/issues
Premier MDC Overview
Terminal Emulation Overview(if applicable)
Premier MDC
Introduction to Logon/Off
Logon/Off process-Behind the scenes
How units and users are validated
Messaging
Creating a message
What is the"SendTo"List
Sending messages to/from CAD
Viewing a message
FastKey Support
State Interface
Creating and sending inquiries
Viewing returns
Dispatch(if applicable)
Status screens
Active Incident List
Status changes
Self-Initiated
ReceivingNiewing a dispatch
Changing status(En Route,At Scene,etc.)
Completing a call(Disposition)
Screen Blanking,Screen Restore, Emergency Key
Motorola Inc. 13
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
ElCity
gin of Statement of Work
Acceptance TestingServices
p
An Acceptance Test Plan (ATP) will be created to accomplish the detailed testing of
the functionality of the system components (Premier MDC Client software, and any
CAD integration modules) in this project. The ATP describes the functional
components to be tested to achieve system acceptance. Once all MDC computer
hardware components and the mobile units are installed and operational for this
configuration, these procedures will be used to demonstrate the conformance of the
Message Switch to this Statement of Work(SOW).
A representative from Motorola and at least one City of Elgin representative will
perform each test within the ATP. Upon completion of each portion of the ATP, the
City of Elgin's representative observing the tests will sign and date each section
representing acceptance of that portion of the ATP. If any problems are detected
during the execution of the ATP, a system deficiency list (punchlist) will be created
to document all exceptions to the ATP based upon mutual agreement by the City of
Elgin and Motorola. The failure of one test will not necessarily require the entire
ATP to be rerun. The interrelationship of a particular test to other features will
determine the number of items to be re-tested under the facilities of the ATP. In any
event, the re-running of the ATP, or any portion of the ATP, will occur immediately
after problem resolution. Upon a satisfactory correction of any and all punchlist
items,The City of Elgin will grant final system acceptance.
A preliminary Acceptance Test Plan (ATP) can be found as an attachment submitted
with this document. Motorola will create an City of Elgin-specific ATP that will be
executed to demonstrate full system functionality upon completion of development,
installation, and optimization of the system.
Motorola Inc. 14
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
Responsibility Overview
City of Elgin Responsibilities
The following tasks are the responsibility of the City of Elgin:
1. Site Preparation. Motorola is not responsible for preparing the site for
installation, such as running cables in floors, walls, or ceilings beyond the
computer room. The City of Elgin is responsible for all site preparation for the
proposed servers prior to the scheduled installation of the system. This includes
(but is not restricted to):
• Telephone lines (which must be available prior to system installation)
A dedicated telephone line for remote diagnostics and support of the
Premier MDC Message Switch.
• A physical connection to LEADS must exist and be available for use by
Motorola at time of on-site installation.
• Electrical/Power connections.
• The provision of adequate, suitable space for the Premier MDC Message
Switch.
2. The City of Elgin will provide a person to act as a single point of contact for all
aspects involving the implementation of this project. This person will also be
responsible for the coordination and communication with other contractors,
telephone companies,agencies,etc.
3. The City of Elgin will furnish the number of status keys (e.g., Acknowledge, En
Route, At Scene) and their respective labels, and choose which ten (10) of these
labels should appear at all times on the Premier MDC Client Main Menu screen.
4. The Training Facility. The City of Elgin is responsible for providing an
adequate training facility. This facility will include laptop PCs and RF modems.
Chairs should also be supplied for the students and instructor. Additionally, the
facility must have adequate RF coverage to support a"live"training session.
5. The City of Elgin is responsible for having the required personnel available for
each on-site training session.
6. The City of Elgin must assign at least one qualified individual (System
Administrator) to learn the operation of the Premier MDC Message Switch. This
individual will complete acceptance testing of the Premier MDC Message
Switch and Premier MDC Client software with Motorola personnel.
Motorola Inc. 15
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
7. The City of Elgin is responsible for all supplies for the project, e.g., tapes for
system backup. (Motorola will supply the tapes necessary for one full backup as
part of training.)
RF Network Provider Responsibilities
The RF Network Provider is responsible for all network communications,
connections,hardware,etc.,necessary to bring up a production RF infrastructure.
Responsibility Matrix
Motorola has supplied a Responsibility Matrix for project implementation. This
matrix outlines the tasks that are to be completed by Motorola and the City of Elgin
in order to successfully complete the implementation of the proposed system. The
primary goal of the Responsibility Matrix is to clearly define who is responsible for
completing specific tasks.
P Primary task responsibility
S Secondary task information provided as required
F s
r y �
Ei
1. Project Planning
1.1 Prime Contractor P
1.2 Project Administration P
1.3 Customer Single Point of Contact P
1.4 RF Network Single Point of Contact S P
1.5 Project Schedule P
1.6 Adherence to Change Order Process S P
1.7 Incorporation of System Modifications/Enhancements P
1.8 Missed Delivery and Impact on Future Deliverables P
2. Order Equipment
2.1 Order MDC Message Switch Hardware&S/W P
2.2 Order MDC Message Switch Cabling and Adapters P
2.3 Supply or Upgrade Mobile Laptops(if Necessary) P S S
2.4 Order RF Network Equipment P S
2.5 Order RF Modems P S
3. Site Preparation
3.1 Provide Space P
3.2 Provide Power P
3.3 Provide Dedicated Dial-Up Phone Line P
Motorola Inc. 16
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
diglidM
orolar� .wiAr.
3.4 Provide Facility Resources P
3.5 Take Ownership of Equipment P
3.6 Provide Access to Desktop or Workstations P
3.7 Provide Default Printer P
3.8 Assign a System Administrator P
3.9 Satellite Message Switch: Provide connection between P
the Satellite Message Switch and the Central Message Switch
3.10 Satellite Message Switch:Assign a Satellite Message P
Switch Administrator
3.11 Satellite Message Switch: Coordinate Maintenance of P
User and Device Registries with Central Message Switch
System Administrator
4. RF Network Connectivity
4.1 RF Network Interface Development P
4.2 Test RF Network Connection P S
4.3 Configure Message Switch Connection to Network P
4.4 Configure RF Modems P S
5. State Connectivity
5.1 STATE/NCIC/NLETS Interface Development P
5.2 Acquire Mnemonics,User IDs,and Terminal IDs P
5.3 Receive STATE/NCIC/NLETS Responses from Central P
Message Switch
6. Customizations
6.1 Screen Layout/Design Toolbar and Function Keys P S
6.2 Status Codes Available to Mobile Users P S
6.3 Provide CAD API and client screens P
6.4 Develop CAD-to-Server Interface P S
7. Installation
7.1 Installation Planning P S S
7.2 Ship Message Switch to Motorola P
7.3 Ship Message Switch to Customer P
7.4 Install MDC Message Switch at Customer Site P S S
7.5 On-Site RF Connectivity Test P S
7.6 Enter Users and Devices into Message Switch S P
7.7 On-Site Messaging Test P S
7.8 On-Site STATE Connectivity Test P S
7.9 On-Site CAD Connectivity Test P S
7.10 On-Site In-Vehicle Paging Test P S
7.11 On Site Text-to-Voice Test P S
7.12 Install Laptops and Modems P S
Motorola Inc. 17
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola, Inc.,or its designees.
City of Elgin Statement of Work
Task Motorola RP ' The City of
Elgin
8. Training
8.1 Preparation and Instruction P S
9. Acceptance Testing
9.1 Assign MDC Test Units P
9.2 Message Switch Acceptance Testing P S S
9.3 Conditional Acceptance S S P
9.4 Resolve Punchlist Items P S
9.5 Final Acceptance S S P
Motorola Inc. 18
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola, Inc.,or its designees.
City of Elgin Statement of Work
Task Detail
1. Project Planning
1.1. Prime Contractor
Motorola will act as the prime contractor.
1.2. Project Administration
Motorola will have primary responsibility for project administration.
1.3. Customer Single Point of Contact
The City of Elgin will provide a person to act as a single point of contact for all
aspects involving the implementation of this project. This person will also be
responsible for the coordination and communication with other contractors,
telephone companies, agencies,etc.
1.4. RF Network Single Point of Contact
The RF Network Provider will identify a single point of contact for all RF issues.
1.5. Project Schedule
Motorola will be responsible for developing a project schedule.
1.6. Adherence to Change Order Process
The City of Elgin will adhere to the defined change order process should system
modifications or feature enhancements be requested. In addition, the City of
Elgin will provide Motorola the opportunity to evaluate the effort and scope
required for the requested change. Motorola will provide a financial and
implementation impact analysis as required.
1.7. Incorporation of System Modifications/Enhancements
The City of Elgin will allow a controlled incorporation of any system
modifications or feature enhancements as agreed to in the change order process.
1.8. Missed Delivery and Impact on Future Deliverables
The City of Elgin understands that there may not be a direct correlation, of days
delayed, between a missed delivery date and the impact of that delay on a future
deliverable.
Motorola Inc. 19
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
2. Order Equipment
2.1. Order Message Switch Hardware and Software
2.2. Order MDC Message Switch Cabling and Adapters
See Project Deliverables section above for specifications.
2.3. Supply or Upgrade Mobile Laptops(if necessary)
Motorola is responsible for ordering and installing any upgrades (hardware and
software) to its existing laptops to run the Windows 98, NT, or 2000) operating
system. Motorola is responsible for configuring all laptops to be set
up/configured during the installation with Windows 98,NT, or 2000.
2.4. Order RF Network Equipment
Motorola and the RF Network Provider are responsible for ordering any
additional equipment required for the server to interface with the RF network.
2.5. Order RF Modems
Motorola and the RF Network Provider are responsible for ordering the RF
modems for this project.
Motorola Inc. 20
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
3. Site Preparation
Motorola is not responsible for preparing the site for installation,such as running cables
in floors,walls,or ceilings beyond the computer room. The City of Elgin is responsible
for all site preparation for the proposed servers prior to the scheduled installation of the
system.This includes,but is not restricted to:
3.1. Provide Space
The provision of adequate space for the Premier MDC Message Switch. Space at
all sites must be suitable for computers.
3.2. Provide Power
Electrical Connections.
3.3. Provide Dedicated Dial-Up Phone Line(s)
Dedicated telephone line(s) for remote diagnostics and support of Premier MDC
and to dial into the Paging Company(if applicable).
3.4. Provide Facility Resources
All supplies for the project; e.g., tapes for system backup, extension cords,UPS
devices,etc.
3.5. Take Ownership of Equipment
The City of Elgin will provide a complete inventory of all equipment per site and
take ownership of all equipment received. In addition, the City of Elgin will be
responsible for security and ultimate assignment and accessibility and
assignment of all equipment.
3.6. Provide Access to Desktop or Workstations
The City of Elgin will provide any required network, LAN/WAN, accesses,
modifications or configurations necessary to provide access to any current or
future desktop workstations) or printer(s). It should be noted that Static IPs are
required for all desktop workstation(s).
3.7. Provide Default Printer
The City of Elgin will provide the default printer that can be connected to the
Premier MDC Message Switch, if required by the City of Elgin. This printer is
necessary for Premier MDC Message Switch to print responses from
LEADS/NCIC/NLETS. In a multi jurisdictional system, the City of Elgin will
provide the default printer for each agency using Premier MDC.
Motorola Inc. 21
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
I �
City of Elgin Statement of Work
3.8. Assign a System Administrator
The City of Elgin will assign a system administrator whose responsibility it will
be to configure the user and device registries on the Message Switch in addition
to being capable of addressing any services (State, CAD) access issues that may
arise during implementation. The assigned City of Elgin system administrator
will be trained on administrative tasks required on the Message Switch in
addition to the installation procedures for client applications.
3.9. Satellite Message Switch: Provide connection between the Satellite Message
Switch and the Central Message Switch
The City of Elgin will provide the connection between the Satellite Message
Switch and the Central Message Switch. This connection must furnish Network
(LAN-to-WAN) access through a Frame Relay or Fractional T1 circuit with a
CIR (Committed Information Rate) of at least 56/64 Kbps. The City of Elgin is
responsible for all costs associated with acquiring and/or maintaining such a
connection, including the following: CSU/DSU, router or other device for
WAN/LAN connectivity; assignment of IP addresses; provisioning of a PVC
(Permanent Virtual Circuit)for connection to the Central Message Switch.
3.10 Satellite Message Switch: Assign a Satellite Message Switch System
Administrator
The City of Elgin will assign a Satellite Message Switch system administrator
whose responsibility it will be to address any local services (CAD) access issues
that may arise during implementation. The assigned City of Elgin system
administrator will be trained on administrative tasks required on the Satellite
Message Switch in addition to the installation procedures for client applications.
3.11 Satellite Message Switch: Coordinate Maintenance of User and Device
Registries with Central Message Switch System Administrator
The City of Elgin's System Administrator will coordinate with the System
Administrator for the Central Message Switch to populate, configure, and
maintain the City of Elgin's user and device registries on the Central Message
Switch,which currently can only be done at the Central Message Switch.
Motorola Inc. 22
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
4. RF Network Connectivity
4.1. RF Network Interface Development
Motorola currently supports most RF networks. If the RF network is already
supported,no additional work needs to be performed.
4.2. Test RF Network Connection
Motorola and the RF Network Provider will test the fixed-end network
connection.
4.3. Configure/Test Message Switch connection to RF Network
Motorola will configure and test the Motorola connection to the RF network.
4.4. Configure Modems
Motorola and/or RF Network Provider will configure the modems. A minimum
of two (2) laptops must be on site and configured prior to Motorola's arrival for
the installation.
5. State Connectivity
5.1. LEADS Interface Development
Motorola will develop an interface to access the LEADS system over the
existing connection. The City of Elgin is responsible for ensuring the connection
to the State is in place and available for use by Motorola at time of on-site
installation.
5.2. Acquire Mnemonics,User IDs,and Terminal IDs
The City of Elgin will acquire will acquire the appropriate mnemonics,user IDs,
and terminal IDs as required by the state, and ensure the users granted access to
LEADS have completed the proper certifications.
5.3 Receive LEADS/NCIC/NLETS Responses from Central Message Switch
The City of Elgin understands that the query information returned from
LEADS/NCIC/NLETS will be displayed as it is forwarded from the respective
agency(s). Query information returned from states that are not parsed, are
displayed as forwarded from the respective state.
Motorola Inc. 23
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
6. Configuration
6.1. Screen Layout/Design,Toolbars and Function Keys
Motorola will configure the screen layout, the Premier MDC toolbars and
function keys to the City of Elgin's requirements for State and Printrak CAD.
After the initial screens are created, the City of Elgin can request one set of
screen revisions at no expense.Any additional revisions by the City of Elgin will
require a Change Request Form and will incur charges on a time and materials
basis.
6.2. Status Codes Available to Mobile Users
The CAD, Printrak/Motorola, will be responsible for configuring the various
status codes that are available for mobile users based on requirements.
6.3. Provide CAD API(Application Programming Interface)
Motorola and Printrak will develop applicable screens on the client application
for exchange of data with the CAD. The API includes interface documentation,
transport source code, and a fully functioning Premier MDC test environment.
Motorola will provide its standard API transactions for the CAD interface.
Motorola will configure the CAD screen layout to the City of Elgin's
requirements. After the initial screens are created, the City of Elgin can request
one set of screen revisions at no expense. Any additional screen revisions by the
City of Elgin will require a Change Request Form and will incur charges on a
time and materials basis.
6.4. Develop CAD-to-Server Interface
Motorola is responsible for ensuring an appropriate interface is written on the
Printrac CAD system to Motorola's API.
Motorola Inc. 24
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
7. Installation
7.1. Installation Planning
Motorola and the City of Elgin will plan the on-site installation visit several
weeks prior to Motorola's arrival.
7.2. Ship Message Switch to Motorola
Motorola is responsbile for shipping the Message Switch to Motorola, Stamford
for software configuration.
7.3. Ship Message Switch to Customer
Motorola will ship the Message Switch to the project site approximately 1-2
weeks prior to arriving on-site for the installation.
7.4. Install MDC Message Switch at Customer Site
Motorola will install, configure, and test the MDC Message Switch and several
MDC Clients at the project site.
7.5. On-Site RF Connectivity Test
Motorola will test RF connectivity between the MDC Message Switch and
several mobile laptops.
7.6. Enter Users and Devices into Central Message Switch
The City of Elgin users and devices should be entered into the Central Message
Switch registries prior to the execution of the Message Switch ATP. If the
system is ready to be tested prior to the configuration of these registries,
Motorola will populate these registries with the minimum amount of"test"users
necessary to complete the testing procedures. The ATP will be performed with
these test parameters. The City of Elgin's System Administrator will remove the
test configurations upon system acceptance and coordinate the population of
these databases and acquire or grant accesses as appropriate.
7.7. On-Site Messaging Test
Motorola and the City of Elgin will test the messaging function.
7.8. On-Site STATE Connectivity Test
Motorola and the City of Elgin will test the Message Switch interface to the
State LEADS System.
7.9. On-Site CAD Connectivity Test
Motorola and the City of Elgin will test the Message Switch interface to the
Printrak CAD System.
7.10. On-Site In-Vehicle Paging Test
Motorola and the City of Elgin will test sending an alphanumeric page directly •
from the car via the Message Switch to another user whose pager is entered on
the system.
Motorola Inc. 25
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
7.11. On-Site Text-to-Voice Test
Motorola and the City of Elgin will test the translation of messages from text to
speech.
7.12. Install Modems
Motorola is responsible for the installation of the MW520s/laptops and RF
modems into the car.
Motorola will provide one prototype vehicle installation for each vehicle type,
up to a maximum of 3.After approval of each prototype,Motorola will instruct a
technician from the City on the relocation of existing equipment needed before
each vehicle of that type is dropped off for mobile installation.
If the City chooses, Motorola will provide an additional quote to remove and or
relocate existing equipment necessary for the mobile installation.
Note: Some interfaces, due to availability, may instead be installed and tested remotely,
not on site.All system components may be installed during the same visit, not necessarily
on separate or individual visits.
8. Training Preparation and Instruction
Motorola provides interactive training with the system. The actual courses are built as
the system is assembled. The customer is consulted as to the content and presentation of
the material to better tailor the course to each specific audience. Motorola offers System
Administrator and User training on all of its systems and application software. Motorola
personnel will run classes to"Train the Trainers."
9. Acceptance Testing
9.1. Assign MDC Test Units
The City of Elgin will assign at least two MDC units specifically as test units.
These units will be installed in a manner, agreed to by both the City of Elgin and
Motorola, so that they are easy transportable, configurable, and accessible for
demonstration (ATP) and testing purposes. Once the ATP is completed for the
Message Switch and Client applications,these units will be utilized for training.
9.2. Message Switch Acceptance Testing
9.3. Conditional Acceptance
9.4. Resolve Punchlist Items
9.5. Final Acceptance
Motorola Inc. 26
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
An Acceptance Test Plan(ATP)will be created to accomplish the detailed testing of the
functionality of the system components (CAD and LEADS, Premier MDC Message
Switch, and Premier MDC Client Software) in this project. The ATP describes the
functional components to be tested to achieve system acceptance. Once all MDC
computer hardware components and the mobile units are installed and operational for
this configuration, these procedures will be used to demonstrate the conformance of the
Message Switch to this Statement of Work(SOW).
A Representative from Motorola and at least one representative of the City of Elgin will
perform each test within the ATP. Upon completion of each portion of the ATP,the City
of Elgin's representative observing the tests will sign and date each section representing
acceptance of that portion of the ATP.
Note:At certain stages of acceptance, the City of Elgin is scheduled to make payments to
Motorola or the primary vendor according to the contract between Motorola or the
primary vendor and the City of Elgin. The Acceptance Test Plan document also identifies
the payment schedule.
If any problems are detected during the execution of the ATP, a system deficiency list
(punchlist) will be created to document all exceptions to the ATP based upon mutual
agreement by the City of Elgin and Motorola.
The failure of one test will not necessarily require the entire ATP to be rerun. The
interrelationship of a particular test to other features will determine the number of items
to be re-tested under the facilities of the ATP. In any event,the re-running of the ATP,or
any portion of the ATP, will occur immediately after problem resolution. Upon a
satisfactory correction of any and all punchlist items, the City of Elgin will grant"Final
Test Acceptance Approval."
Motorola Inc. 27
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
Change Control Plan
The objective of a Change Control Plan is to define a simple yet effective method of
managing project changes,which include:
• Identifying changes
• Investigating the probable impact of changes
• Evaluating the benefits and costs of the proposed changes
• Making a decision to implement,defer,or deny the change request
• Reporting the impact of approved changes on the cost, schedule, and scope
of the project
Change Orders are used to ensure that all changes to the Agreement (Contract) are
properly documented, reviewed, and approved prior to inclusion into the document.
Changes to an agreement include,but are not limited to, such items as changes to the
equipment ordered, changes in service options,etc.
It should be understood that a Change Order is an amendment to the contract if it
requires the authorization by the City of Elgin. Any change to be completed during
the initial development,before delivery of production system(final user acceptance),
may result in a change in the scope, schedule, or costs (or all three) of the project.
With this in mind, a fundamental set of rules should be followed when a change
order is initiated from any source:
• All change orders must be documented, clearly stating the scope of work,
responsible parties doing the work, a dollar amount, a schedule impact, and
signatures.
• All change orders require appropriate authorization before work can
commence.
• All change orders must be communicated to the people or organizations
impacted by the change.
• All change orders must conform to the scope of work authorized by the City
of Elgin.
Once the Statement of Work is approved and signed by authorized representatives of
all parties (the City of Elgin and Motorola), a formal Change Control Plan will
become effective. A Field Change Request form, as provided in this Statement of
Work, must be filled out, mutually agreed to, and executed by both the City of
Elgin's authorized Project Manager and Motorola's Field Engineers prior to the
initiation of work outlined in any proposed change.
All changes made after Final Acceptance will be billable. Each change will be
evaluated by all parties and approved by the City of Elgin.
Motorola Inc. 28
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
L_
City of Elgin Statement of Work
Field Change Request (FCR)
Purchaser:
Contract No.:
Issue Date:
Request No.:
Request Name:
Raised by:
(Signed)
Reason for Change:
Cost Impact:
Schedule Impact:
Operational Impact:
Motorola Inc. 29
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
1
City of Elgin Statement of Work
FCR Signoff Sheet
Change Request No.
Program Management (PM) Staff Approval
City of Elgin Representative:
Title:
Signature:
Date:
Motorola:
Title:
Signature:
Date:
Motorola Inc. 30
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
City of Elgin Statement of Work
Change Order
Purchaser: Change Order No.
Name: Date:
Address:
In accordance with the terms and conditions of the Agreement dated 200_,
the following changes are approved:
Contract Price Adjustments:
Original Contract Value $
Previous Change Order amounts#1 through $
This Change Order# $
New Contract Value $
Completion Date Adjustments:
Original Completion Date $
Previous Schedule Change#1 through $
This Schedule Change# $
New Completion Date
Unless amended above, all other terms and conditions of the Agreement shall remain in full force
and effect.
IN WITNESS WHEREOF, the said parties have caused this Agreement to be executed as of the
last day and year signed below.
Purchaser
By: Title: Date:
Motorola Inc.
By: Title: Date:
Motorola Inc. 31
Design and engineering information contained in this offering is considered proprietary and may not be shared with any person
or agency not directly associated with the addressee without the express written consent of Motorola,Inc.,or its designees.
Exhibit C
Maintenance and Support Agreement
Printrak International Incorporated, a Delaware corporation, a Motorola company ("Printrak" or "Seller"),
having a place of business at 1250 N. Tustin Avenue, Anaheim, California 92807 and The City of Elgin,
Illinois, a municipal corporation ("Customer"), having a place of business at
, enter into this Maintenance and Support Agreement ("Agreement"),
pursuant to which Customer will purchase and Seller will sell the maintenance and support services as
described below and in the attached Exhibits. Seller and Customer may be referred to individually as
"party"and collectively as"parties."
For good and valuable consideration, the parties agree as follows:
Section 1 EXHIBITS
The Exhibits listed below are incorporated into and made a part of this Agreement. In interpreting this
Agreement and resolving any ambiguities, the main body of this Agreement will take precedence over the
Exhibits and any inconsistency between the Exhibits will be resolved in the order in which they are listed
below.
Exhibit A Description of Covered Products
Exhibit B Support Plan
Exhibit C Support Plan Options and Pricing Worksheet
Section 2 DEFINITIONS
"Equipment" means the physical hardware purchased by Customer from Seller pursuant to a separate
System Agreement, Products Agreement, or other form of agreement. Equipment may include the
central processing unit, workstation hardware, and peripheral equipment.
"Motorola" means Motorola, Inc., a Delaware corporation.
"Motorola Software" means Software that Motorola or Printrak owns. The term includes Product
Releases, Standard Releases, and Supplemental Releases.
"Non-Motorola Software" means Software that a party other than Motorola or Printrak owns.
"Optional Technical Support Services" means fee-based technical support services that are not covered
as part of the standard Technical Support Services.
"Principal Period of Maintenance" or "PPM" means the specified days, and times during the days, that
maintenance and support services will be provided under this Agreement. The PPM selected by
Customer is indicated in the Support Plan Options and Pricing Worksheet, Exhibit C.
"Printrak"means Printrak International Incorporated, a Motorola company.
"Products" means the Equipment and Software provided by Seller.
"Releases" means an Update or Upgrade to the Motorola Software and are characterized as
"Supplemental Releases," "Standard Releases," or "Product Releases." A "Supplemental Release" is
defined as a minor release of Motorola Software that contains primarily error corrections to an existing
Standard Release and may contain limited improvements that do not affect the overall structure of the
Motorola Software. Depending on Customer's specific configuration, a Supplemental Release might not
be applicable. Supplemental Releases are identified by the third digit of the three-digit release number,
shown here as underlined: "1.2.3". A "Standard Release" is defined as a major release of Motorola
Software that contains product enhancements and improvements, such as new databases, modifications
ISD Maintenance and Support Agreement. 1/22/02 rev.final 1
to databases, or new server/requesters. A Standard Release may involve file and database conversions,
System configuration changes, hardware changes, additional training, modifications of Software license
terms, on-site installation, and System downtime. Standard Releases are identified by the second digit of
the three-digit release number, shown here as underlined: "1.2.3". A "Product Release" is defined as a
major release of Motorola Software considered to be the next generation of an existing product or a new
product offering. Product Releases are identified by the first digit of the three-digit release number,
shown here as underlined: "1.2.3".
"Services" means those maintenance and support services described in the Support Plan, Exhibit B, and
provided under this Agreement.
"Software" means the Motorola Software and Non-Motorola Software that is furnished with the System or
Equipment.
"Standard Business Day" means Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, excluding
established Motorola holidays.
"Standard Business Hour" means a sixty(60)minute period of time within a Standard Business Day(s).
"Start Date" means the date upon which this Agreement begins. The Start Date is specified in the
Support Plan Options and Pricing Worksheet, Exhibit C.
"System" means the Products and services provided by Seller as a system as more fully described in the
Technical and Implementation Documents attached as exhibits to a System Agreement between
Customer and Seller(or Motorola).
"Technical Support Services" means the remote telephonic support provided by Seller on a standard and
centralized basis concerning the Products, including diagnostic services and troubleshooting to assist
Customer in ascertaining the nature of a problem being experienced by the Customer, minor assistance
concerning the use of the Software (including advising or assisting the Customer in attempting
data/database recovery, database set up, client-server advice), and assistance or advice on installation of
Releases provided under this Agreement.
"Update" means a Supplemental Release or a Standard Release.
"Upgrade" means a Product Release.
Section 3 SCOPE AND TERM OF SERVICES
3.1. In accordance with the provisions of this Agreement and in consideration of the payment by
Customer of the price for the Services, Seller will provide to Customer the Services in accordance with
Customer's selections as indicated in the Support Plan Options and Pricing Worksheet, Exhibit C, and
such Services will apply only to the Products described in the Description of Covered Products, Exhibit A.
3.2. Unless the Support Plan Options and Pricing Worksheet, Exhibit C, expressly provides to the
contrary, the term of this Agreement is one (1) year, beginning on the Start Date. This Agreement may
be terminated by Customer for any reason upon thirty (30) days written notice. In the event of such
termination, Customer shall pay and be liable to Printrak on a quantum meruit basis.
3.3. This Agreement covers all copies of the specified Software listed in the Description of Covered
Products, Exhibit A, that are licensed by Seller to Customer. If the price for Services is based upon a per
unit fee, such price will be calculated on the total number of units of the Software that are licensed to or
used by Customer as of the beginning of the annual maintenance and support period. If, during an
annual maintenance and support period, Customer acquires additional units of the Software that is
covered by this Agreement, the price for maintenance and support services for those additional units will
be calculated and added to the total price..
ISD Maintenance and Support Agreement. 1/22/02 rev.final 2
1
3.4. When Seller performs Services at the location of installed Products, Customer agrees to provide
to Seller, at no charge, a non-hazardous environment for work with shelter, heat, light, and power, and
with full and free access to the covered Products. Customer will provide all information pertaining to the
hardware and software with which the Products are interfacing to enable Seller to perform its obligations
under this Agreement.
3.5. All Customer requests for covered Services will be made initially with the call intake center
identified in the Support Plan Options and Pricing Worksheet, Exhibit C.
3.6. Seller will provide to Customer Technical Support Services and Releases as follows:
3.6.1. Seller will provide unlimited Technical Support Services during the PPM for basic service.
Depending upon the Customer's selection as indicated in the Support Plan Options and Pricing
Worksheet, Exhibit C, the applicable PPM may be greater than the PPM for basic service. Any non-
standard Technical Support Services, or standard Technical Support Services that are performed by
Seller outside the contracted PPM, shall be billed at the pre-agreed hourly rates set forth in this
Agreement. Direct service for error correction and Technical Support Services will be to investigate
specifics about the functioning of covered Products to determine whether there is a defect in the Product,
not for training, and will not be used in lieu of training on the covered Products.
3.6.2. Unless the Support Plan Options and Pricing Worksheet, Exhibit C, expressly provides to
the contrary, Seller will provide to Customer without additional license fees an available Supplemental or
Standard Release after receipt of a request from Customer, but Customer shall pay, at such rates and
amounts as may be agreed upon, for any installation or other services and any necessary Equipment or
third party software provided by Seller in connection with such Supplemental or Standard Release. Any
services will be performed in accordance with a mutually agreed schedule.
3.6.3. Seller will provide to Customer an available Product Release after receipt of a request
from Customer, but Customer must pay for all additional license fees, any installation or other services,
and any necessary Equipment provided by Seller in connection with such Product Release. Any services
will be performed in accordance with a mutually agreed schedule.
3.6.4. Seller does not warrant that a Release will meet Customer's particular requirement,
operate in the combinations that Customer will select for use, be uninterrupted or error-free, be backward
compatible, or that all errors will be corrected. Full compatibility of a Release with the capabilities and
functions of earlier versions of the Software may not be technically feasible. If it is technically feasible,
services to integrate these capabilities and functions to the updated or upgraded version of the Software
may be purchased at Customer's request on a time and materials basis at Seller's then current rates for
professional services.
3.7. The maintenance and support Services described in this Agreement are the only covered
services. Unless Optional Technical Support Services are purchased, these Services specifically exclude
and Seller shall not be responsible for:
3.7.1. Any service work required due to incorrect or faulty operational conditions, including but
not limited to Equipment not connected directly to an electric surge protector, or not properly maintained
in accordance with the manufacturer's guidelines.
3.7.2. The repair or replacement of Products or parts resulting from failure of the Customer's
facilities, Customer's personal property and/or devices connected to the System (or interconnected to
devices)whether or not installed by Seller's representatives.
3.7.3. The repair or replacement of Equipment that has become defective or damaged due to
physical or chemical misuse or abuse, Customer's negligence, or from causes such as lightning, power
surges, or liquids.
ISD Maintenance and Support Agreement. 1/22/02 rev.final 3
3.7.4. Any transmission medium, such as telephone lines, computer networks, or the worldwide
web, or for Equipment malfunction caused by such transmission medium.
3.7.5. Accessories, custom or Special Products; modified units; or modified Software.
3.7.6. The repair or replacement of parts resulting from the tampering by persons unauthorized
by Seller or the failure of the System due to extraordinary uses.
3.7.7. Operation and/or functionality of Customer's personal property, equipment, and/or
peripherals and any application software not provided by Seller.
3.7.8. Services for any replacement of Products or parts directly related to the removal,
relocation, or reinstallation of the System or any System component.
3.7.9. Services to diagnose technical issues caused by the installation of unauthorized
components or misuse of the System.
3.7.10. Operational supplies, including but not limited to, printer paper, printer ribbons, toner,
photographic paper, magnetic tapes and any supplies in addition to that delivered with the System;
battery replacement for uninterruptible power supply (UPS); office furniture including chairs or
workstations.
3.7.11. Third-party software unless specifically listed on the Description of Covered Products,
Exhibit A.
3.7.12. Support of any interface(s) beyond Seller-provided port or cable, or any services that are
necessary because third party hardware, software or supplies fail to conform to the specifications
concerning the Products.
3.7.13. Services related to customer's failure to back up its data or failure to use an UPS system
to protect against power interruptions.
3.7.14. Any design consultation such as, but not limited to, configuration analysis, consultation
with Customer's third-party provider(s), and System analysis for modifications or Upgrades which are not
directly related to an error report.
3.8. The Customer hereby agrees to:
3.8.1. Maintain any and all electrical and physical environments in accordance with the System
manufacturer's specifications.
3.8.2. Provide standard industry precautions (e.g. back-up files) ensuring database security, per
Seller's recommended backup procedures.
3.8.3. Ensure System accessibility, which includes physical access to buildings as well as remote
electronic access. Remote access can be stipulated and scheduled with customer; however, remote
access is required and will not be substituted with on-site visits if access is not allowed or available.
3.8.4. Appoint an employee who is a fully qualified System Administrator who has completed
Seller's End-User training and System Administrator training (if available) to perform System
Administration duties, including acting as a primary point of contact to Seller's Customer Support
organization for reporting and verifying problems, and performing System backup. The System
Administrator should also be familiar with the Products and the system platform upon which the Products
operate, proficient in the operating system, demonstrate database administration and network capabilities
such as updating, adding, and deleting System and user information, and stand alone personal computer
ISD Maintenance and Support Agreement. 1/22/02 rev.final 4
and System proficiency. The System Administrator shall follow the reporting error process described
herein and make all reasonable efforts to duplicate and verify problems and assign a Severity Level
according to definitions provided herein. Customer agrees to use reasonable efforts to ensure that all
problems are reported and verified by the System Administrator before reporting them to Seller. Customer
shall assist Seller in determining that errors are not the product of the operation of an external system,
data links between system, or network administration issues. If a Severity Level 1 or 2 error occurs, any
Customer representative may contact Seller's Customer Support Center by telephone, but the System
Administrator must follow up with Seller's Customer Support as soon as practical thereafter.
3.9. In performing repairs under this Agreement, Seller may use parts that are not newly
manufactured but which are warranted to be equivalent to new in performance. Parts replaced by Seller
shall become Seller's property.
3.10 Permit and cooperate with Seller so that Seller may periodically conduct audits of Customer's
records and operations pertinent to the Services, Products, and usage of application and data base
management software. The purpose and scope of such audits are to verify if Seller is providing above-
contract Services and, if the Price for Services is based upon a per unit fee, whether it is being correctly
calculated on the total number of units in accordance with Section 3.3 above. If the results of any such
audit indicate that Price has been understated, Seller may correct the Price and immediately invoice
Customer for the difference. Seller will limit the number of audits to no more than one (1) per year except
Seller may conduct quarterly audits if a prior audit indicated the Price had been understated.
3.11. If Customer replaces, upgrades, or modifies Equipment that is covered by this Agreement, or
replaces, upgrades, or modifies hardware or software that interfaces with the covered Products, Seller will
have the right to adjust the price for the Services to the appropriate current price for the new
configuration.
Section 4. RIGHT TO SUBCONTRACT AND ASSIGN
Seller may assign its rights and obligations under this Agreement and may subcontract any
portion of Seller's performance called for by this Agreement with Customer's written consent,
which shall not be unreasonably withheld. Motorola's prices are predicated on the use of its
choice subcontractors without advance notice and approval of (Customer). In the event any
additional or different subcontractors are required or requested by (Customer), or in the event
(Customer) rejects the use of a particular subcontractor, such rejection must be submitted in
writing and be based on just and reasonable cause. Any resultant change in contract price and/or
schedule shall be mutually agreed upon.
Section 5. PRICING, PAYMENT AND TERMS
5.1 Prices in United States Dollars are shown in the Support Plan Options and Pricing Worksheet,
Exhibit C. Unless this exhibit expressly provides to the contrary, the price is payable annually in advance.
Seller will provide to Customer an invoice, and Customer will make payments to Seller within twenty (20)
days after the date of each invoice. During the term of this Agreement, Customer will make payments
when due in the form of a check, cashier's check, or wire transfer drawn on a United States financial
institution.
5.2. Overdue invoices will bear simple interest at the rate of nine percent (9%) per annum, unless
such rate exceeds the maximum allowed by law, in which case it will be reduced to the maximum
allowable rate.
5.3 If Customer requests, Seller may provide services outside the scope of this Agreement or after
the termination or expiration of this Agreement and Customer agrees to pay for those services. These
ISD Maintenance and Support Agreement. 1/22/02 rev.final 5
terms and conditions and the prices in effect at the time such services are rendered will apply to those
services.
5.4 Price(s) are exclusive of any taxes, duties, export or customs fees, including Value Added Tax or
any other similar assessments imposed upon Seller. If such charges are imposed upon Seller, Customer
shall reimburse Seller upon receipt of proper documentation of such assessments.
Section 6. LIMITATION OF LIABILITY
This limitation of liability provision shall apply notwithstanding any contrary provision in this
Agreement. Except for personal injury or death, Seller's (including any of its affiliated companies)
total liability arising from this Agreement will be limited to the direct damages recoverable under
law, but not to exceed the price of the maintenance and support services being provided for one
(1) year under this Agreement. ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF
SUCH LOSSES OR DAMAGES, THEY AGREE THAT SELLER(INCLUDING ANY OF ITS AFFILIATED
COMPANIES) WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF
USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR
ARISING FROM THIS AGREEMENT, THE SALE OR USE OF THE SYSTEM, EQUIPMENT OR
SOFTWARE, OR THE PERFORMANCE OF SERVICES BY SELLER PURSUANT TO THIS
AGREEMENT. This limitation of liability will survive the expiration or termination of this
Agreement. No action for breach of this Agreement or otherwise relating to the transactions
contemplated by this Agreement may be brought more than one (1) year after the accrual of such
cause of action, except for money due upon an open account.
Section 7. DEFAULT/TERMINATION
7.1. If Motorola breaches a material obligation under this Agreement (unless Customer or a Force
Majeure causes such failure of performance), Customer may consider Motorola to be in default. If
Customer asserts a default, it will give Motorola written and detailed notice of the default. Motorola will
have thirty(30) days thereafter either to dispute the assertion or provide a written plan to cure the default
that is acceptable to Customer. If Motorola provides a cure plan, it will begin implementing the cure plan
immediately after receipt of Customer's approval of the plan.
7.2. If Customer breaches a material obligation under this Agreement (unless Motorola or a Force
Majeure causes such failure of performance); if Customer breaches a material obligation under the
Software License Agreement that governs the Software covered by this Agreement; or if Customer fails to
pay any amount when due under this Agreement, indicates that it is unable to pay any amount when due,
indicates it is unable to pay its debts generally as they become due, files a voluntary petition under
bankruptcy law, or fails to have dismissed within ninety (90) days any involuntary petition under
bankruptcy law, Motorola may consider Customer to be in default. If Motorola asserts a default, it will give
Customer written and detailed notice of the default and Customer will have thirty(30)days thereafter to (i)
dispute the assertion, (ii) cure any monetary default (including interest), or (iii) provide a written plan to
cure the default that is acceptable to Motorola. If Customer provides a cure plan, it will begin
implementing the cure plan immediately after receipt of Motorola's approval of the plan.
7.3. If a defaulting party fails to cure the default as provided above in Sections 7.1 or 7.2, unless
otherwise agreed in writing, the non-defaulting party may terminate any unfulfilled portion of this
Agreement and may pursue any legal or equitable remedies available to it subject to the provisions of
Section 6 above.
7.4. Upon the expiration or earlier termination of this Agreement, Customer and Seller shall
immediately deliver to the other Party, as the disclosing Party, all Confidential Information of the other,
including all copies thereof, which the other Party previously provided to it in furtherance of this
Agreement except as may be required by law. Confidential Information shall include: (a) proprietary
materials and information regarding technical plans; (b) any and all other information, of whatever type
ISD Maintenance and Support Agreement. 1/22/02 rev.final 6
and in whatever medium including data, developments,trade secrets and improvements, that is disclosed
by Seller to Customer in connection with this Agreement; (c) all geographic information system, address,
telephone, or like records and data provided by Customer to Seller in connection with this Agreement that
is required by law to be held confidential.
Section 8. GENERAL TERMS AND CONDITIONS
8.1. Notices required under this Agreement to be given by one party to the other must be in writing
and either delivered in person or sent to the address shown below by certified mail, return receipt
requested and postage prepaid (or by a recognized courier service), or by facsimile with correct
answerback received, and shall be effective upon receipt.
Customer: Seller
Attn: Attn: Contracts & Compliance Manager
1250 N. Tustin Avenue
Anaheim, CA 92807
fax: 714-237-0050
8.2. Neither party will be liable for its non-performance or delayed performance if caused by an event,
circumstance, or act of a third party that is beyond such party's reasonable control.
8.3. Failure or delay by either party to exercise any right or power under this Agreement will not
operate as a waiver of such right or power. For a waiver to be effective, it must be in writing signed by
the waiving party. An effective waiver of a right or power shall not be construed as either a future or
continuing waiver of that same right or power, or the waiver of any other right or power.
8.4. Customer may not assign any of its rights under this Agreement without Motorola's prior consent.
8.5. This Agreement, including the exhibits, constitutes the entire agreement of the parties regarding
the covered maintenance and support services and supersedes all prior and concurrent agreements and
understandings, whether written or oral, related to the services performed. Neither this Agreement nor
the Exhibits may not be altered, amended, or modified except by a written agreement signed by
authorized representatives of both parties. Customer agrees to reference this Agreement on all
purchase orders issued in furtherance of this Agreement. Neither party will be bound by any terms
contained in Customer's purchase orders, acknowledgements, or other writings (even if attached to this
Agreement).
8.6. This Agreement will be governed by the laws of the United States to the extent that they apply
and otherwise by the laws of the State of Illinois. Venue for the resolution of any disputes or the
enforcement of any rights arising out of or in connection with this Agreement shall be in the Circuit Court
of Kane County, Illinois.
Section 9. CERTIFICATION DISCLAIMER
Seller specifically disclaims all certifications regarding the manner in which Seller conducts its business or
performs its obligations under this Agreement, unless such certifications have been expressly accepted
and signed by an authorized signatory of Seller.
Section 10. COMPLIANCE WITH APPLICABLE LAWS
The Parties shall at all times comply with all applicable regulations, licenses and orders of their respective
countries relating to or in any way affecting this Agreement and the performance by the Parties of this
Agreement. Each Party, at its own expense, shall obtain any approval or permit required in the
performance of its obligations. Neither Seller nor any of its employees is an agent or representative of
Customer
ISD Maintenance and Support Agreement. 1/22/02 rev.final 7
SYSTEM AGREEMENT
K. REPRESENTATIONS AND COMMITMENTS. Seller is not making, and Customer is not relying upon,
any representations or commitments except for those expressed in this Agreement.
L. GOVERNING LAW. This Agreement will be governed by and construed in accordance with the laws
of the State of Illinois and venue of any action relative to this Agreement will be in Kane County,
Illinois.
M. NOTICES: Notices authorized or required under this Agreement must be in writing and sent to the
below addresses:
Customer Ed / Printrak International Inc..
Attn: p� b Attn:
/.s-/ c--' / Contract and Compliance Manager
/9 ;H z L (r, 0 1 6000 Spine Road
Boulder, CO 80301
N. SURVIVAL OF TERMS. The following provisions shall survive the expiration or termination of this
Agreement for any reason: Section 1A(concerning Software licensing); Section 10 (Limitation of
Liability); Section 11 (Preservation of Proprietary Rights)and Section 12C (Confidential Information)
In witness whereof,the parties have caused duly authorized representatives to execute this Agreement on
the dates set forth below.
IN WITNESS WHEREOF:
Cost.mer Printrak Int rnation I Inc.
By:
B ✓°��✓
Name: 0 vgra 0 et-r Name: /,4ViA /(����(��'►
Title: 14-0--Y-/Nt1 C, Date: cn.:3 =-'f/'i c-7-00
Dt
Contract No.02-16039/DN
MAINTENANCE AND SUPPORT AGREEMENT NO.
Exhibit B SUPPORT PLAN
This Support Plan is a Statement of Work that provides a description of the support to be performed.
1. Services Provided. The Services provided are based on the Severity Levels as defined herein. Each Severity Level
defines the actions that will be taken by Seller for Response Time, Target Resolution Time, and Resolution Procedure for
reported errors. Response Times for Severity Levels 1 and 2 are based upon voice contact by Customer, as opposed to
written contact by facsimile or letter. Resolution Procedures are based upon Seller's procedures for Service as described
below.
g 31r 7x N�� DE NITION ° " a �� R O S.I:tTIM TA.GE
1 Total System Failure-occurs when the System is not Telephone conference Resolve within 24
functioning and there is no workaround; such as a Central within 1 hour of initial hours of initial
Server is down or when the workflow of an entire agency voice notification notification
is not functioning.
2 Critical Failure-Critical process failure occurs when a Telephone conference Resolve within 7
crucial element in the System is not functioning that does within 3 standard standard business
not prohibit continuance of basic operations and there is business hours of initial days of initial
usually no suitable work-around. Note that this may not be voice notification notification
applicable to intermittent problems.
3 Non-Critical Failure-Non-Critical part or component failure Telephone conference Resolve in next
occurs when a System component is not functioning, but the within 6 standard Supplemental
System is still useable for its intended purpose,or there is a business hours of initial Release within 180
reasonable workaround. notification days following
verification
4 Inconvenience-An inconvenience occurs when System Telephone conference Resolve in a future
causes a minor disruption in the way tasks are performed within 2 standard Supplemental
but does not stop workflow. business days of initial Release
notification
5 Customer request for an enhancement to System Seller's Product If accepted,a release
functionality is submitted to Seller's Product Management Management response date will be provided
for review. within 120 standard with a fee schedule,
business days. when appropriate.
1.1 Reporting a Problem.Customer shall assign an initial Severity Level for each error reported,either verbally or in
writing, based upon the definitions listed above. Because of the urgency involved, Severity Level 1 or 2 problems must be
reported verbally to the Seller's call intake center. Seller will notify the Customer if Seller makes any changes in Severity
Level (up or down)of any Customer-reported problem.
1.2 Seller Response. Seller will use best efforts to provide Customer with a resolution within the appropriate Target
Resolution Time and in accordance with the assigned error Severity Level when Customer allows timely access to System
and Seller diagnostics indicate that the error is present in the Software. Severity level Target Resolution Times may not
apply if an error cannot be reproduced on a regular basis on either Seller's or Customer's Systems. Should Customer
report an error that Seller cannot reproduce, Seller may enable a detail error capture/logging process to monitor the
System. Should Seller determine that it is unable to correct such reported error within the specified Target Resolution
Time, Seller will escalate its procedure and assign such personnel or designee to correct such error promptly. Should
Seller, in its sole discretion, determine that such error is not present in its release, Seller will verify: (a) the Software
operates in conformity to the System Specifications, (b)the Software is being used in a manner for which it was intended
or designed, or (c)the Software is used only with approved hardware or software. The Target Resolution Time shall not
commence until such time as the verification procedures are completed.
1.3 Error Correction Status Report. Seller will provide verbal status reports on Severity Level 1 and 2 errors. Written
status reports on outstanding errors will be provided to System Administrator on a monthly basis.
2. Customer Responsibility.
2.1 Customer is responsible for running any Anti-Virus software installed by Seller as part of its System.
Support Plan Exhibit B Page 1
v i irn.o„ an,i
2.2 Operating System("OS")Upgrades. Unless otherwise stated herein, Customer is responsible for any OS upgrades to
its System. Before installing any OS upgrade, Customer should contact Seller to verify that a given OS upgrade is
appropriate.
3. Seller Responsibility.
3.1 Anti-virus software. At Customer's request,Seller will make every reasonable effort to test and verify specific anti-
virus,anti-worm, or anti-hacker patches against a replication of Customer's application. Seller will respond to any
reported problem as an escalated support call.
3.2 Customer Notifications. Seller shall provide access to (a)Field Changes; (b)Customer Alert Bulletins;and (c)
hardware and firmware updates,as released.
3.3 Account Reviews. Seller shall provide annual account reviews to include(a)service history of site; (b)downtime
analysis; and (c)service trend analysis.
3.4 Remote Installation. At Customer's request, Seller will provide remote installation advice or assistance for Updates.
3.5 Software Release Compatibility. At Customer's request, Seller will provide: (a) current list of compatible hardware
operating system releases; and(b)a list of Seller's Software Supplemental or Standard Releases
3.6 On-Site Correction. Unless otherwise stated herein, all suspected errors will be investigated and corrected from
Seller facilities. Seller shall decide whether on-site correction of any Software error is required and will take appropriate
action.
4. Decision Support System ("DSS") Products. (applies to Printrak's PremierCAD Software only). The CAD DSS
products are supported on a consultative basis only with annual consultation hours not to exceed eight (8) hours. Any
additional consultation shall be invoiced on a time and material basis at Seller's then current rates for professional
services.
5. Incident Based Reporting ("IBR") Compliance. (applies to Printrak's RMS lnfotrak'MSoftware only) Unless otherwise
stated herein, IBR Compliance on Seller's RMS InfotrakTM is not part of the covered Services.
6. Annual System Performance Review and Report. (applies to Printrak's PremierCAD software only)Seller will prepare
the following reports,to include:
(a)System Analysis MEASURE: Evaluate disk and CPU load
PEEK: Evaluate memory availability and use
VIEWSYS: Evaluate use and availability of PCBs
EMSA/TMDS: Review logs for hardware reports
File Sizing: Review file sizing on changeable files
(b)Pathway Analysis Evaluate effectiveness of system configuration for current load.
Evaluate TCP/Server statistics.
Evaluate efficiency of server class maximum and minimum settings.
(c)Performance Analysis
TMX Timings: Evaluate application response times
Based on the Annual System Performance Review and Reports,Seller's Technical Support Analyst will review
findings and recommend software or hardware changes to improve overall operations.
(The below listed terms are applicable only when the Maintenance and Support Agreement includes(a)Equipment which
is shown on the Description of Covered Products, Exhibit A to the Maintenance and Support Agreement; or (b) CAD
Compaq Himalaya hardware in addition to the Seller CAD Software.)
7. On-site Product Technical Support Services. Seller shall furnish labor and parts required due to normal wear to restore
the Equipment to good operating condition.
7.1 Seller Response. Seller will provide telephone and on-site response to Central Site, defined as the Customer's
primary data processing facility, and Remote Site, defined as any site outside the Central Site, as shown in Support Plan
Options and Pricing Worksheet.
7.2 At Customer's request, Seller shall provide continuous effort to repair a reported problem beyond the PPM. Provided
Customer gives Seller access to the Equipment before the end of the PPM,Seller shall extend a two(2)hour grace period
beyond PPM at no charge. Following this grace period, any additional on-site labor support shall be invoiced on a time
and material basis at Seller's then current rates for professional services.
Support Plan Exhibit B Page 2
uvrc),,, Finn'
7.3 CAD COMPAQ HIMALAYA SERVICE PLANS
(a) High Availability Plan. Under the High Availability Plan,the PPM is 24 hours per day, 7 days per week with
coverage on national holidays for corrective service only. Compaq will normally schedule a Support Engineer(SE)for
arrival on-site within four(4)hours.
(b) The High Availability Plan includes the following features at no additional charge:
• No Fault extends service for repair of damage to Compaq Himalaya hardware for certain causes other than
ordinary use. These include(and are not limited to): Customer spilling substances or objects in or onto hardware;
Customer operational error; Customer errors in hardware configuration;Customer improperly attaching or using non-
Seller supplied equipment or parts; interruption of communication lines;fluctuations or failure of electrical current
except where the fluctuation or failure is caused by lightning or other natural causes. Either party upon thirty(30)
days prior written notice may cancel this feature.
• Call Reserve provides up to three(3)Compaq Himalaya hardware related service calls per System per contract
year,for up to 4 hours each,to be used at Customer's discretion. Certain custom services are excluded. The service
calls may be used consecutively for longer on-site assistance.
• Ready Review provides a publication called"Guide to Business Recovery Planning"and an annual consultation
with Customer to discuss disaster preparedness.
(c) Enhanced Plan. Under the Enhanced Plan,the PPM is 8:00 a.m.to 5:00 p.m. (local time)Monday through
Friday,excluding national holidays. Compaq will normally schedule a Support Engineer(SE)for arrival on-site within
eight(8)PPM hours.
(d) GENERAL PROVISIONS. At any time during the initial warranty period of any item of Compaq Himalaya
hardware,warranty service may be enhanced to the level of any Service Plan at the charges available from Seller. If
a corrective maintenance request is determined by Seller to be unrelated to an item of maintained Compaq Himalaya
hardware, Customer may be invoiced on a time and material basis at Seller's then current rates for professional
services.
(e) Under all CAD COMPAQ HIMALAYA hardware service plans, coverage will include:
• Perform corrective or scheduled preventive service during the PPM specified in the Plan.
• Log all service requests and furnish telephone and/or on-line diagnostic services from the Seller's call intake
center or the Compaq Nonstop Support Center(CTNSC)24 hours per day, 7 days per week.
Furnish all labor, parts, materials, and on-site service during the PPM as necessary to ensure Compaq Himalaya
hardware is operating in accordance with applicable published specifications. Replacement parts will be new or
equivalent of new in performance. Replaced parts will become the property of Compaq.
• Install any mandatory Field Change Order(s)required for the safety or proper operation of maintained Compaq
Himalaya hardware.
• Assign a Compaq Customer Engineer and an alternate who will be responsible for providing service.
• Provide on an annual basis(i)equipment inventory of maintained Compaq Himalaya hardware; and(ii)planning
meeting to discuss the current Service Plans and Customer's future requirements.
Support Plan Exhibit B Page 3
run-).o„ r �i
Exhibit C
SUPPORT PLAN OPTIONS AND PRICING WORKSHEET
Maintenance and Support Agreement# Date of Agreement
CUSTOMER: BILLING AGENCY:
Address(1): Address(1):
Address(2): Address(2):
CITY,STATE,ZIP CODE: CITY,STATE,ZIP CODE:
CONTACT NAME: CONTACT NAME:
CONTACT TITLE CONTACT TITLE
TELEPHONE: TELEPHONE:
FAX: FAX:
Email: Email:
For support on products below,please contact Printrak's Customer Support at(800)734-6241 or email at support@printrak.com.
❑ AFIS System ❑ DeskScanTM Station ❑ LiveScan.""Station 0 OmnitrakT*'System ❑ Mugshot Instantlmagen,
❑ PremierCADT"" ❑ CAD Compaq Himalaya hardware ❑ RMS InfotrakT"" ❑ ImagetrakTM ❑ OffendertrakT""
❑ Customer Service Request System ❑ Case Management System ❑ License Permitting System ❑ Custom Software
❑ Enhancements to Products
For support on products below,please contact Motorola at(800)323-9949(press 2)to request support.
❑ Premier Message Switch ❑ AirMobileT'" 0 TX Messenger ❑ Premier MDC Reporting ❑ Premier 2Way
O Premier MDC Client Cl Premier Handheld
SOFTWARE SUPPORT ANNUAL FEE HARDWARE SUPPORT ANNUAL FEE
O GOLD/Printrak GOLDtrak $ Cl Printrak GOLDtrak $
• 24 hours a day,7 days a week PPM • 24 hours a day,7 days a week PPM
• Supplemental Releases • 8 Hour on-site response
• Standard Releases • Labor,parts,on-site service
• Technical Support Services
❑ SILVER/Printrak SILVERtrak $ ❑ Printrak SILVERtrak $
• 8 a.m.-5 p.m.Monday-Friday • 8 a.m.-5 p.m.Monday-Friday
• Supplemental Releases • Next-day on-site response
• Standard Releases • Labor,parts,on-site service
• Technical Support Services
❑ BRONZE/Printrak BRONZEtrak $ 0 Compaq Himalaya Premier 24 HIGH $
• 8 a.m.-5 p.m. Monday-Friday • 24 hours a day,7 days a week PPM
• Supplemental Releases • 4 Hour on-site response
• Standard Releases • Compaq Tandem Operating system and
application
• Telephone support on per event fee basis
❑ Compaq Himalaya Base 9 ENHANCED $
• 8 a.m.-5 p.m.Monday-Friday PPM
• 8 Hour on-site response
• Compaq Tandem Operating system and
application
SOFTWARE SUPPORT TOTAL $ HARDWARE SUPPORT TOTAL $
OTHER AVAILABLE OPTIONS ANNUAL FEE
❑ Printrak Users Conference Attendance Year Number Attendees $
($2,650 per Attendee) Requested
❑ Consulting Services-8 Hour Blocks(plus travel fees) $
❑ Other. $
OTHER OPTIONS TOTAL $
FULL TERM FEE GRAND TOTAL* $
*Exclusive of taxes if applicable
Support Plan Options and Pricing Worksheet Exhibit C
vvrn, ,, e,..i
Exhibit A DESCRIPTION OF COVERED PRODUCTS
MAINTENANCE AND SUPPORT AGREEMENT NO. SA
CUSTOMER:
The following table lists the Products under maintenance coverage:
Product Description Version Qty
Exhibit A Description of Covered Products
I/mil/ro., finr.l
PRINTRAK, A MOTOROLA COMPANY
SYSTEM AGREEMENT, EXHIBIT C-3
STATEMENT OF WORK
FOR THE CITY OF ELGIN CAD PROJECT
PROPOSAL NO. 00-0110-04
l
Exhibit C,Statement of Work
City of Elgin System Agreement
TABLE OF CONTENTS
Task 1 : Project Kickoff 3
Task 1-A: Finalize Hardware Requirements and Conduct Site Survey/Preparation 5
Task 1-B: Develop Project Schedule 6
Task 2: Conduct CAD Pre-configuration Workshop 7
Task 3: GeoFile Build Workshop 8
Task 2 : CAD Hardware Configuration and Base Software Installation 9
Task 3 : Install CAD Equipment On-site 10
Task 4 : PREMIER CAD Configuration Training 13
Task 5 : PREMIER CAD Subsystem Interfaces 14
Task 6 : PREMIER CAD Ancillary System Installation 15
Task 7 : Deliver PREMIER CAD Documentation 16
Task 8 : PREMIER CAD Functional Testing 16
Task 9 : Final PREMIER CAD Equipment Installation 17
Task 10 : PREMIER CAD Subsystem Integration Testing 18
Task 11 : PREMIER CAD Technical/User Training and Documentation 19
Task 12 : PREMIER CAD Production Cutover 19
Task 13 : PREMIER CAD Subsystem Reliability Testing 20
Task 14 CAD Final Acceptance 20
Exhibit C-3 SOW Page C-1 Draft May 30 2001
g Y ,
1
Exhibit C,Statement of Work
City of Elgin System Agreement
STATEMENT OF WORK
General Information:
The following Statement of Work(SOW)defines the principal activities and responsibilities of all parties
for the implementation of a Computer Aided Dispatch System to support the City of Elgin(hereinafter
"Customer")law enforcement operations. The system will be composed of the following primary software
components,with the installed software being the latest software release that is available at the time of
installation of the base application to the server housing the application:
Computer Aided Dispatch Subsystem(PREMIER CAD,v 6.3)—Police
And the following interfaces:
CAD/Mobile PIMS Alerts System Interface
CAD—E911 Interface
WWVB Synchronization Interface
Zetron Model 6/26 Interface(equivalent to the basic features of Zetron Model 25)
Paging Systems Interfaces(2)
800 System Interface
Sunpro FRMS System Interface
(Unless otherwise indicated from the context in which it is used,the word"system"will be used herein to
refer to the compilation of the foregoing subsystems,interfaces and ancillary systems).
Deviations of this SOW will be discussed and mutually agreed to by the Printrak and Customer project
managers.
This Statement of Work is contingent upon both Printrak and the Customer fulfilling their respective
responsibilities as defined in the Agreement and within this document.
Format:
Each task includes the following: Title,Objective,Task Description,Responsibilities and Completion
Criteria.The tasks are depicted on the Project Schedule.All parties recognize that the SOW is not
formatted chronologically with contractual obligations defaulting to the Project Schedule,unless otherwise
noted.
Exhibit C-3,SOW Page C-2 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
Task 1: Project Kickoff
Objective: Establish project schedules and procedures.
Task Description:
The project will be initiated with a Project Kickoff including all key Customer, and Printrak project
participants.
The objectives of this first multi-day task are:
To introduce all.project participants;
Review roles of key participants;
Establish a clear chain of communication and authority,
Establish a project action item log process;
Review overall project scope and objectives;
Review resource and scheduling requirements;
Review and collect API data;
Finalize Hardware Requirements and conduct site survey/preparation(Task 1-A);
Review preliminary project schedule with Customer. Implementation project schedule developed
in Task 1-B;
(May include Task 2—CAD Pre-Configuration)
(May include Task 3—Geofile Build Workshop)
Responsibilities:
Printrak will:
Designate a Project Manager who will direct Printrak's efforts and serve as the primary point of contact for
the Customer. The responsibilities of the Printrak Project Manager include:
a. Maintain project communications with the Customer's Project Manager.
b. Manage the efforts of Printrak staff and coordinate Printrak activities with the Customer's project
team members.
c. Measure,evaluate and report the progress against the Project Schedule(to be developed and
maintained in MS Project 2000).
d. Resolve deviations from the Project Schedule.
e. Monitor the project to ensure that support resources are available as scheduled and as identified in
the contract.
f. Coordinate and oversee the installation of all licensed Printrak application software.
g. Review and administer change control procedures through the Customer's Project Manager,
commonly referenced as a"Project Change Request"(PCR),issued by the Printrak Project
ExhibitC-3,SOW Page C-3 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
Manager.
h. Conduct status meetings via telephone or email with the Customer's Project Manager on a
monthly basis,or as may otherwise be reasonably required to discuss project status. Printrak will
schedule status meetings to occur on-site every other month.
i. Provide timely responses to issues related to project progress raised by the Customer's Project
Manager.
j. Prepare and submit a monthly status report that identifies the activities of the previous month,as
well as activities planned for the current month,including an updated Project Schedule.
k. Work with Customer personnel in designing and approving of the format of an action item log to
be used in conjunction with the Project Schedule. The purpose of the log is to identify outstanding
issues,provide continual status updates on specific tasks and to identify responsibilities of the
parties.
Customer will:
Designate a Project Manager whose responsibilities include:
a. Maintain project communications with Printrak's Project Manager.
b. Identify the efforts required of City staff to meet the City's task requirements and milestones in the
Statement of Work and Project Schedule.
c. Review the preliminary Project Schedule with Printrak's Project Manager and assist Printrak in
developing a detailed Project Schedule defining the detailed tasks and a schedule of Printrak and
• City responsibilities.
d. Measure and evaluate progress against the Project Schedule.
e. Monitor the project to insure that support resources are available as scheduled.
f. Attend status meetings with Printrak's Project Manager.
g. Provide timely responses to issues related to project progress raised by Printrak's Project Manager.
h. Liaison and coordinate with other City agencies,other governmental agencies and the City's
vendors,contractors and common carriers.
i. Review and administer change control procedures,hardware and software certification,and all
related project tasks required to maintain the implementation schedule.
j. Approve and release payments in a timely manner.
k. Ensure that all appropriate City personnel attend and actively participate in the Project Kickoff
Session.
1. Assign one or more personnel who will work with Printrak staff as needed for the duration of the
ExhibitC-3,SOW Page C-4 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
project, including at least one system administrator,one database administrator and a representative
from the fire department.
m. Ensure acceptable Standard Change Request and Approval Letter(s)are approved by authorized
signature(s).
n. Work with Printrak personnel in designing and approving of the format of an action item log to be
used in conjunction with the project schedule.The purpose of the log is to identify outstanding
issues,provide continual status updates on specific tasks and to identify responsibilities of the
parties.
o. Provide building access to Printrak personnel to all facilities where the system is to be installed
during the project. Temporary identification cards should be issued to Printrak personnel if
required for access to City facilities. Access must be available 24 hours a day during the course of
this project.
p. Provide any required parking permits to Printrak personnel for restricted access entry and/or
parking.
q. As applicable to Printrak's installation,assume responsibility for all fees for licenses and
inspections and for any delays associated with inspections subsesquent to the required permits.
r. Provide contact names and telephone numbers for the appropriate fire inspection and building
inspection agencies.
s. Provide reasonable care to prevent equipment exposure to contaminants that cause damage to the
equipment or interruption of service. Ensure a safe work environment for Printrak personnel. If
problems are encountered with hazardous materials,Printrak will immediately halt work and the
City will be responsible for the abatement of the problem or Printrak and the City will jointly come
to a mutual agreement on an alternative solution. Printrak will be excused from timely performance
of its obligations pending such resolution.
Completion Criteria:
This task is considered complete when the Project Kickoff Session has been held with Printrak
representatives in attendance.
Task 1-A: Finalize Hardware Requirements and Conduct Site Survey/Preparation
Objective: Validate and finalize the Customer's hardware and third-party software requirements.
Task Description:
Printrak will re-evaluate the contracted hardware configuration for accuracy and completeness.This
validation step will also include verification of hardware,operating system software,and third-party
software.
Responsibilities:
Exhibit C-3,SOW Page C-5 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
Printrak will:
a. Verify with Customer personnel,the Printrak recommended computer processor(s), operating
system software,third-party software,all associated workstations,printers,communications and
related components.
b. Prepare a final hardware and operating system software deliverables list(if required),thus
amending Project Deliverables,as appropriate.
c. Review the Customer's existing communications environment to ensure compatibility with the
equipment and subsystems proposed,and make recommendations as applicable to meeting these
requirements.
d. Pre-plan installation activities with Customer.
Customer will:
a. Provide,upon request,information on existing hardware and operating system software
components and terminal networks,as well as projected utilization statistics and other information
as is reasonably required to validate final hardware requirements.
b. Review the final hardware and operating system software configuration with the Printrak project
team.
c. Review Printrak's recommendations regarding any existing communications networks and
workstations and make agreed upon modifications to ensure compatibility with the equipment and
system to be installed.
Completion Criteria:
This task is considered complete when:
1. The final hardware and operating system software configuration is complete.
Task 1-B: Develop Project Schedule
Objective: Establish the Project Schedule.
Task Description:
The objective of this task is to finalize the preliminary Project Schedule contained in the initial contract
based upon the requirements identified and the associated project objectives,plans, schedules,approvals,
priorities and inter-dependencies among tasks.The Project Schedule will be finalized and mutually agreed
upon between the parties within thirty(30)days of the Project Kickoff Meeting. The resulting document
defines the specific project tasks to be completed,documents the final Project Schedule for each subsystem
to be implemented.
Printrak will:
Exhibit C-3,SOW Page C-6 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
a. Review with Customer personnel the identified implementation tasks,priorities,inter-
dependencies and other requirements needed to establish the final Project Schedule.
b. Prepare the final Project Schedule document and deliver it to the Customer within thirty(30)days
of the Project Kickoff Meeting.
c. Review the Project Schedule with Customer personnel and make changes and/or corrections that
are mutually agreed upon.
d. Assume accountability for all contractor and subcontractor supplied tasks within the Project
Schedule.
Customer will:
a. Analyze with Printrak project personnel the identified requirements and make such
implementation decisions as are reasonably required to finalize the Project Schedule.
b. Review the final Project Schedule and identify in writing any specific deficiencies found within
ten(10)business days of receipt.
Completion Criteria:
This task is considered complete upon mutual agreement of the parties to implement in accordance with
the final project schedule that has been developed within thirty(30)days of the Project Kickoff Meeting.
This final project schedule will become the governing project schedule incorporated into the contract,but
is subject to change upon mutual agreement of the parties.
Task 2: Conduct CAD Pre-configuration Workshop
Objective: Provides an overview of the various CAD database files and the requirements for
gathering the data to build these files.
Task Description:
Printrak will meet with Customer personnel to provide tear sheets and information on the data elements
that must be collected by the Customer prior to conducting the CAD Configuration Training. Printrak will
show Customer personnel the configuration options available.
Printrak will:
a. Conduct a functional overview including a live demonstration of CAD system functionality.
b. Review with Customer personnel the specific Premier CAD application functionality and database
files for which information must be collected to configure the system.
c. Describe/demonstrate certain functionality that can be parameterized to meet the Customer's
operations and assist Customer personnel with making appropriate configuration decisions.
Exhibit C-3,SOW Page C-7 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
Customer will:
a. Assign dispatch personnel to attend the pre-configuration workshop.
b. Identify the Customer's CAD system administrator and assign him/her to attend the pre-
configuration workshop.
Completion Criteria:
This task is considered complete when Printrak has identified to the Customer the configurable options for
the Premier CAD application.
Task 3:GeoFile Build Workshop
Objective: To initiate the development of a final Geofile Project Plan for use by PREMIER CAD,
utilizing the existing GIS base sources for the Customer.
Task Description:
The workshop will enable Printrak to review and collect existing GIS data,digital street files,and others
map sources to be used for the creation of the geofile.Printrak mapping personnel will facilitate this one-
day workshop on-site.
The map sources and ensuing database to be created will consist of the City of Elgin. Printrak will
coordinate a Boundary Collection Workshop to gather service boundary information after the
Geofile/GGM Project Plan has been developed and the Customer delivers source maps to Printrak
mapping personnel. The Geofile Statement of Work,contained in Exhibit C-4 is incorporated herein by
reference.
Responsibilities:
Printrak will:
a. Conduct a one-day on-site source evaluation to evaluate source data and source maps.
b. After assessing the data,source maps,and issues discussed during Kick-off,a Geofile Project Plan
will be created. The Geofile Project Plan outlines the build approach and will be submitted to
Customer for review.
c. Discuss and resolve all outstanding issues related to the final Geofile Project Plan within five
business days of receipt of any changes requested by Customer.
Customer will:
a. Supply Printrak with existing GIS,digital,and/or other source mapping data.
b. Appoint a geofile system administrator to be the single point of contact with Printrak to resolve all
geofile issues and appoint a backup geofile coordinator to receive training.
Exhibit C-3,SOW Page C-8 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
c. Ensure that all necessary GIS resources are made available to Printrak.
d. Carefully review the final Geofile Project Plan with Printrak personnel and provide any requested
changes within five business days of the delivery of the plan.
Completion Criteria:
This task is considered complete once the Customer and Printrak have reviewed and finalized the Geofile
Project Plan.
Task 2: CAD Hardware Configuration and Base Software Installation
Objective: Order,receive,install and test all principal hardware components, load third party
software,install base CAD application at Printrak facility.
Task Description:
During this phase,Printrak will order the contracted hardware components. The CAD server will be
shipped to Printrak where the CAD software will be installed.All applicable baseline PREMIER CAD
application software,as well as equipment vendor's operating system software,necessary for this phase of
the project to be completed,will be loaded on the server equipment.
Printrak will order the contracted workstations,which are first shipped to Printrak where Printrak's CAD
workstation software will be installed. The CAD workstation software will be the latest available release of
Premier CAD software and will not include interfaces.
Responsibilities:
Printrak will:
a. Provide the Customer with an inventory list, including serial numbers,of equipment ordered by
and delivered to Printrak. The inventory list will be provided when the items are delivered to the
Customer.
b. Install the computer hardware,operating system software and application software at Printrak.
c. Assume responsibility for all Printrak server software installation and testing by Printrak.
d. Assist the Customer with coordinating the installation of software on any Customer-owned
hardware that will be used to load baseline software(i.e.,existing servers,laptops,etc.).
e. Acquire contracted hardware and software.
f. Install the required equipment vendor operating system software on the servers and associated
equipment.
g. Install the baseline PREMIER CAD licensed software within this configuration.
h. Test the initial operation of the baseline PREMIER CAD subsystem.
ExhibitC-3,SOW Page C-9 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
i. Provide written certification of successful installation.
Customer will:
a. Ship Customer-provided hardware components to Printrak's facility,if applicable.
b. Be available to address and answer questions that arise during the installation of the baseline
PREMIER CAD application software.
Completion Criteria:
This task is considered complete when the computer processors,Printrak software,and third party software
have been installed at Printrak and the related hardware has been certified by Printrak to be operational to
specification.
Task 3: Install CAD Equipment On-site
Objective: Transfer all PREMIER CAD computer equipment and software to the Customer's
facilities.
Task Description:
All contracted hardware and software will be delivered to the Customer's facilities. Any additional CAD
hardware and software components included as a contract deliverable will be ordered and delivered at this
time. Once on-site,the CAD servers will be installed in the computer room and the Customer will inspect
the servers for acceptance. The CAD training workstations will be installed and connected to the CAD
server to test CAD on the LAN,facilitate base software certification,and to provide a training area.
Responsibilities:
Printrak will:
a. Assume responsibility for the transportation and final site installation of the contracted CAD
hardware and operating system software configuration.
b. Deliver the contracted equipment to the Customer's designated location,with installation of
deliverable central computer hardware, and workstations,printers,modems,and communications
equipment(if applicable,and related to the CAD server or other Printrak-provided server
hardware).
c. Order any remaining Printrak-supplied CAD equipment necessary for the next phases of
application software testing,with installation in the Customer's designated location.
d. Install and test,with the Customer's assistance,the remaining Printrak-supplied equipment.
e. Provide the Customer with the training necessary to equip Customer personnel with the ability to
install the PREMIER CAD workstation software on any workstations not provided by Printrak.
Exhibit C-3,SOW Page C-10 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
Customer will:
a. Provide a site adequate for the installation,operation and maintenance of all computer server(s),
equipment cabinets and/or racks,workstation(s)and related peripheral equipment. The space
provided for the equipment cabinet will be adjacent to and in line with the computer equipment
cabinets. Space will be provided in the front and rear(minimum 36"in front and rear)of all
cabinets to allow room for installation and maintenance of components and wiring. These
facilities will be made available at least two(2)weeks prior to the scheduled installation dates to
allow for timely installation.
b. Provide appropriate power and power distribution units in each equipment room. Power will be
generator-backed,auto-switching,with frequency and voltage consistent and stable to within
defined limits of the UPS selected. AC power is to be generator-backed,UPS power with
minimum two-state EMP protection. Provide all generators and first two-stage EMP protection.
c. Provide surge protected AC power strips for each workstation. Provide one standard AC power
outlet(grounded)within four cable feet of the monitors and system unit located within each
console. Each position should be on a separate breaker to limit the number of positions affected
by the loss of a single circuit. Power requirements for the largest three-monitor console position is
1,500 watts,inductive. No more than 3 consoles should share the same circuit to minimize the
number of workstations affected by an individual breaker activation. AC power will be generator-
backed,UPS power with minimum two-state EMP protection. Provide all generators and first two-
stage EMP protection.
d. Provide a minimum of one 15-amp grounded AC power outlet in each office space that requires
the placement of workstations and/or printers. Each terminal requires 700 watts inductive and
each printer requires 500 watts inductive.
e. Assume responsibility for any console and/or furniture modifications required for mounting or
placement of display terminals,time displays,and other contracted hardware .
f. Provide all horizontal and vertial cable runs,pathways,coring,access points, floor cutting or
drilling and related tasks related to cable and equipment installation.
g. Provide all City-supplied telephone,external interface connection points,electrical power and
other receptacles within manufacturer recommended distance of the equipment and all peripheral
components.
h. Provide dedicated dial-telephone lines in the computer machine room. One line will be provided
for connection to the Compaq Fault-Tolerant Server remote maintenance modem. Two lines will
be provided for the Printrak dial-up maintenance modem. One of these two will be ordered with
Selective Ringing feature for the RMI line for dual use if a Selective Ringing Service is available
from the phone company. If Selective Ringing is not available, a total of 3 lines will be provided
for the Printrak dial-up maintenance modem. These lines must be independent of any PBX or
other premise equipment. These lines must be able to receive inbound calls without overdial.
Additional lines for RAS access to the Tandem system console for each Tandem and one other
server must be provided
i. Provide adequate air conditioning for the operation of the computer equipment and all peripheral
ExhibitC-3 SOW Page C-11 Draft May30,2001
S
Exhibit C,Statement of Work
City of Elgin System Agreement
components. Cooling requirements are 6000 Btu/hr for the Compaq Fault-Tolerant Server per
cabinet and peripheral equipment.
j. Provide and install all data communication lines,modems,hubs and routers,cabling,equipment
and other components necessary for system operation and maintenance and for remote sites and
connection to other systems.. All lines will be terminated at demarcation points located on the
same floor and in the same building as the computer machine room. Communications lines at
remote sites will be terminated at extended demarcation points within each facility. These
extended demarcation points will be located within six cable feet of the desired location of the
remote Printrak equipment. All lines will be clearly identified and tested.
k. Provide access to the loading dock at appropriate facilities for the delivery of equipment. Receive
and secure storage of equipment shipped to the City. Provide a temporary staging area for the
unpacking and assembly of equipment.
1. Identify locations for placement of CAD monitors that do not create any electromagnetic
interference. If components receive interference in the identified locations or Printrak components
create interference with existing City equipment,the City will determine new locations without
interference and reimburse Printrak for any costs associated with relocation of the equipment,or
assume responsibility for all costs or modifications to City-selected locations if no alternative
locations are available.
m. Isolate all radio frequency interference from the computer equipment in the computer machine
room and the workstations.
n. Provide printer and terminal stands or appropriate furniture for the placement of all
terminals/printers that will not be placed on contracted console equipment.
o. Provide the E-911 equipment and any other City-provided computer interfaces with connection
points at a location convenient to the server equipment.
p. Install and verify operation of all locally mounted time source interface equipment, including
mounting outside antenna.
q. Provide E-911 equipment that can support a digital CAD interface.
r. Assume responsibility for any equipment,software or modifications to E-911 and logging
recorders to accept synchronized time input data.
s. Provide TCP/IP communications and connection to the hub equipment provided in support for any
existing networks,workstations and printers that are to have access to the PREMIER CAD
applications.
t. Provide a programmer work area for Printrak on-site staff in the headquarters facility, located near
the computer machine room,but outside the computer machine room and communications center.
The are will be equipped with AC power to support four terminal devices and provide work space
for a minimum of 2 people. The area must have cable access to the computer and be equipped
with a telephone line capable of making voice telephone calls,including long distance. This work
area will be available during the course of the project.
Exhibit C-3,SOW Page C-12 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
u. Allow remote Printrak access for dial-in access to all development and system"root"accounts on
all servers running Printrak licensed software.
v. Install and test any remote workstations and communications equipment.
w. Install the PREMIER CAD workstation software on any local and remote workstations beyond the
number to be installed by Printrak.
x. Install all remote terminals,workstations,printers and modems.
y. Prevent the installation or loading of any additional third party software applications to the CAD
workstations without the prior consent of Printrak. Printrak will not be responsible for support
problems caused by the unauthorized installation of third party software not included or required
in this proposal.
z. Provide access to dumpsters for the removal of trash and shipping containers.
aa. Remove old consoles,furniture and equipment.
Completion Criteria:
This task is considered complete when the PREMIER CAD subsystem is installed on the Customer's
premises and verified by the Customer's Project Manager to be operating in accordance with specification
standards.
Task 4: PREMIER CAD Configuration Training
Objective: Instruct Customer personnel on configuration requirements for functional operation of the
CAD subsystem.
Task Description:
Conduct a 6-day training course for designated Customer personnel so Customer personnel acquire the
knowledge necessary to enter all the data in the CAD database tables(incident types, status codes,vehicle
configuration,etc.),to configure the available parameters to meet the Customer's operational needs of the
CAD system(fire run cards,traffic stops,call stacking options,etc.),and to develop status windows for
display of desired incident and unit information(pending call queues,active unit display,etc.).
Responsibilities:
Printrak will:
a. Instruct up to six(6)Customer personnel,including the CAD system administrator, on completing
the entry of data in the CAD database tables.
b. Instruct training participants on the configuration options for system functionality.
Exhibit C-3,SOW Page C-13 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
c. Provide training on the development of status windows and monitors for the AWW(Advanced
Workstation for Windows)software application.
d. Provide phone support for participants of the class after training has been completed.
e. Upon notification by the Customer that all configuration has been completed,the assigned Printrak
engineer will spot-check select parameters and databases for accuracy and completeness.
Customer will:
a. Assign appropriate personnel,to include the CAD system administrator and other participants of
the CAD Pre-Configuration Workshop,to attend the CAD Configuration training course.
b. Complete the entry of all data in the CAD database tables prior to the Train the Trainer course.
Completion Criteria:
This task is considered complete when Printrak has provided the described training to Customer personnel.
Task 5: PREMIER CAD Subsystem Interfaces
Objective: Develop,install and test all PREMIER CAD Subsystem Interfaces.
Task Description:
Once the equipment and software have been installed on the Customer's premises,all remaining local and
remote interfaces as specified in the list of deliverables in the contract documents will be developed,
installed and tested.
Responsibilities:
Printrak will:
a. Design,develop,transfer,install,and unit test all software required for the PREMIER CAD
subsystem interfaces described in the Component and Price Exhibit,resulting in their operating in
accordance with the Functional System Description,Change List and/or interface control
documents.
b. Identify all required information on record layouts and documents necessary to establish interfaces
with all local and remote systems and facilities days prior to installation.
Customer will:
a. Provide requested information on record layouts and documents necessary to establish interfaces
with all local and remote systems and facilities at least thirty(30)days prior to scheduled interface
work.
b. Provide and install all communications lines and equipment that are not Printrak provided
Exhibit C-3,SOW Page C-14 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
deliverables.
c. Ensure that necessary certifications,approvals and other related issues will be completed by the
Customer at least thirty(30)calendar days prior to scheduled interface work.
d. Provide all required liaison support with the agencies and vendors required to support the
interfaces.
e. Ensure that the necessary technical support is made available for installation,testing and
demonstration of the interfaces.
Completion Criteria:
This task is considered complete when each interface is installed and unit tested. The operation or
availability of the external system or third-party software is necessary for task completion.
Task 6: PREMIER CAD Ancillary System Installation
Objective: Install, configure and demonstrate PREMIER CAD ancillary systems.
Task Description:
After PREMIER CAD has been successfully installed and is being prepared for the functional test phase,
all remaining ancillary systems will be installed(depending upon the final Project Schedule,one or more
of these systems may be installed at an earlier date). These ancillary systems include,according to the
contract deliverables:
UDT
DSS
OpenQuery
Responsibilities:
Printrak will:
a. Provide the software and services to install Printrak and third-party licensed software.
b. Configure the ancillary systems as applicable,according to Exhibit C-2 Components and Pricing
and the Change List Document, as applicable.
c. Interface the ancillary systems to the system network,according to the network configuration.
Customer will:
a. Provide the required computer and network equipment not specifically identified as Printrak
deliverables.
b. Work with Printrak to verify the operation of the ancillary systems.
Completion Criteria:
Exhibit C-3,SOW Page C-15 Draft May 30,2001
Exhibit C, Statement of Work
City of Elgin System Agreement
This task is considered complete when all ancillary systems are operational and operating to specification.
Task 7: Deliver PREMIER CAD Documentation
Objective: Deliver the PREMIER CAD Documentation to include training guides,reference guides,
configuration guides, system administration manuals and related standard documentation.
Task Description:
Deliver standard Premier CAD documentation and documentation on completed CAD interfaces.
Responsibilities:
Printrak will:
a. Deliver standard PREMIER CAD guides,manuals and related documents.
b. Supplement the interface control document, as required.
Customer will:
a. Review the PREMIER CAD specification and interface control documents(described above)
submitted by Printrak and identify in writing any specific errors and/or omissions found within
twenty(20)business days of receipt.
Completion Criteria:
This task is considered complete upon delivery of the standard PREMIER CAD documentation and
interface control documents.
Task 8: PREMIER CAD Functional Testing
Objective: Perform functional tests of PREMIER CAD.
Task Description:
Demonstrate the applicable functions and features of PREMIER CAD as defined in Exhibit C-6
Acceptance Test Plan.
Responsibilities:
Printrak will:
a. Perform the functional CAD acceptance test as described in the Acceptance Test Plan.
Exhibit C-3,SOW Page C-16 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
Customer will:
a. Generate production data files needed for functional testing.
Completion Criteria:
This task is considered complete when PREMIER CAD has been demonstrated to operate in accordance
with Exhibit C-6 Acceptance Test Plan.
Task 9: Final PREMIER CAD Equipment Installation
Objective: Install all remaining cables,modems,hubs,routers,printers,workstations and other
equipment required for production operation.
Task Description:
Prior to PREMIER CAD Subsystem Integration Testing,all remaining computer, communications and
related components will be installed.
Responsibilities:
Printrak will:
a. Deliver all remaining Printrak-supplied equipment.
b. Install all remaining Printrak-supplied network,cabling and associated equipment.
Customer will:
a. Provide, configure and install all remaining equipment not provided by Printrak prior to Printrak's
arrival for monitoring subsystem integration testing.
b. Complete any required console and related modifications.
c. Provide and install all network cables not provided by Printrak and verify both network and PC
operation.
d. Perform any site modifications to allow successful equipment installation
e. Provide and install all necessary UPS equipment not provided by Printrak.
f. Install and verify the operation of all Customer-installed workstation operating system software.
Completion Criteria:
This task is complete when the complete PREMIER CAD configuration is tested and validated by
Customer personnel.
Exhibit C-3,SOW Page C-17 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
Task 10: PREMIER CAD Subsystem Integration Testing
Objective: Perform integration testing of the PREMIER CAD subsystem and interfaces.
Task Description:
Demonstrate all internal and external interfaces to ensure that the combined PREMIER CAD subsystem
operates as defined in the PREMIER CAD documentation and the interface control documents. Customer
staff will conduct the integration testing.
Responsibilities:
Printrak will:
a. Certify the interfaces as ready for integration testing.
b. Demonstrate all inter-system communications between installed Printrak systems and between
Printrak(if installed)and non-Printrak systems,according to the PREMIER CAD documentation, -
and the interface control documents.
c. Assist the Customer in testing each interface.
d. Review and correct any discrepancies that are identified by the Customer prior to final system
acceptance and payment.
e. Provide software or documentation corrections as needed to correct the discrepancies prior to
PREMIER CAD Final Certification.
Customer will:
a. Conduct test procedures and verify all inter-system communications between installed Printrak
systems(if installed)and non-Printrak systems to ensure conformance with the approved
PREMIER CAD documentation,and the interface control documents.
b. Identify in writing each discrepancy between subsystem and ancillary system functionality and the
PREMIER CAD documentation,and the interface control documents within ten(10)business
days.
c. Work with Printrak to identify the type of correction needed to ensure that each subsystem and
ancillary system conforms to the PREMIER CAD documentation and the interface control
documents.
Completion Criteria:
This task is considered complete when the internal and external interfaces and other Printrak licensed
software described in Exhibit C-2 Component and Pricing has been verified operational according to the
PREMIER CAD documentation and the interface control documents. In the event the performance of an
internal or external interface cannot be demonstrated due to factors beyond Printrak's control,i.e.the
availability of connectivity to an external interface,the degree to which the Printrak software or Printrak-
provided connectivity is available or provided to support the interface shall be demonstrated and
Exhibit C-3,SOW Page C-18 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
considered complete for purposes of recognizing performance or payment milestones.
Task 11: PREMIER CAD TechnicallUser Training and Documentation
Objective: Conduct PREMIER CAD technical and user training.
Task Description:
Printrak will conduct their standard training courses to thoroughly train Customer Training personnel on
the use of the PREMIER CAD subsystem and Customer Technical personnel on the operation and support
of PREMIER CAD subsystem as described in Exhibit C-5 Training.
Completion Criteria:
This task is considered complete when the scheduled technical and user training on each installed
subsystem is completed.
Task 12: PREMIER CAD Production Cutover
Objective: Place PREMIER CAD into Production Operation.
Task Description:
After user training and functional and integration testing is complete,Printrak will certify the PREMIER
CAD subsystem as operational and ready for production operation and assist the Customer in placing the
subsystem into productive use. Printrak personnel will be on site for pre-live cut and post-live cut support.
Printrak personnel will also fine-tune the CAD software application for optimal performance. After live
cut,the Printrak software warranty period and the 30-day reliability test period will begin.
Responsibilities:
Printrak will:
a. Assist the Customer staff in placing PREMIER CAD into a production status.
b. Monitor the initial operation of PREMIER CAD and answer any operational questions raised by
the Customer.
c. Provide,at a minimum,the services of one(1)technical person and two(2)resource persons for
forty-eight(48)hours during three(3)calendar days on-site to monitor the subsystem. The exact
hours will be determined by mutual agreement between the Customer and Printrak. Printrak will
remain on site if conditions warrant(i.e., severity level 1 system problems).
d. Assist the training staff in utilizing the subsystem and the computer operations staff in supporting
the subsystem.
Exhibit C-3,SOW Page C-19 Draft May 30,2001
Exhibit C,Statement of Work
City of Elgin System Agreement
Customer will:
a. Place the software into production and begin operational use in consultation with Printrak and in
accordance with the Project Schedule.
Completion Criteria:
This task is considered complete when PREMIER CAD is placed into production operation.
Task 13: PREMIER CAD Subsystem Reliability Testing
Objective: Verifythe level of reliabilityof PREMIER CAD in a production environment.
Task Description:
PREMIER CAD will demonstrate critical subsystem availability levels that meet or exceed the reliability
criteria described in Exhibit C-6 Acceptance Test Plan.
Completion Criteria:
This task is considered complete after PREMIER CAD has demonstrated critical system availability levels
during the test period that meet or exceed the reliability criteria described in Exhibit C-6 Acceptance Test
Plan,commencing at the completion of PREMIER CAD Production Cutover.
Task 14 CAD Final Acceptance
Objective: Certify completion of the CAD subsystem installation.
Task Description:
Acknowledgement of system acceptance based on the acceptance criteria described in Exhibit C-6
Acceptance Test Plan.
Completion Criteria:
Task 15This task is considered complete when the system acceptance criterion, as
described in Exhibit C-6 Acceptance Test Plan, has been met.
Exhibit C-3,SOW Page C-20 Draft May 30,2001