Loading...
HomeMy WebLinkAboutG100-85 (2) • r • Ordinance No. G100-85 AN ORDINANCE GRANTING CERTAIN RIGHTS TO AMERICAN DISTRICT TELEGRAPH COMPANY FOR THE INSTALLATION AND MAINTENANCE OF AN ALARM CONTROL SYSTEM BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY OF ELGIN, ILLINOIS: Section I. That American District Telegraph Company, of Illinois, with its offices at 205 North York Rood, Elmhurst, Illinois (hereinafter referred to as ADT) is hereby granted on exclusive license to install and maintain an ADT 2016 Alarm Monitor- ing System with o capociity of 1000 circuits. Section 2. That the system herein authorized shall be substantially as depicted in Exhibit A attached hereto and mode a part hereof by reference. Section 3. That ADT shall be solely responsible for the installation and mainte- nance of the alarm system in a safe and proper working order and shall repair or correct any defect or malfunction to the system promptly upon receipt of notice from the City of Elgin of any defect or malfunction. The City of Elgin, its officers, agents and employees, shall not be responsible for any maintenance or repair to the system and shall not undertoke such maintenance or repair. Section 4. That the City of Elgin shall be responsible for monitoring the system and for dispatching personnel in response to alarms received on the system. Section 5. That ADT shall convert existing circuits to the alarm monitoring system without cost to the subscriber. Section 6. That ADT shall install and maintain equipment approved by Under- writers' Laboratories, Inc. including the following: One (I) ADT 2016 Alarm Monitoring Board One (1) Standby Power Supply Section 7. Thai ADT shall reserve all necessary alarms/circuits for use by the City of Elgin at no charge. Section 8. That ADT shall furnish maintenance service as described above on a 24 hour, seven day a week schedule. Section 9. That installation charges and monthly service charges shall be in accordance with the following: • Installation Fee: $75.00 per circuit Subscriber Rate: $11.50 per month except that no charge shall be mode to the City of Elgin Section ID. That telephone line current requirements shall be in reverse polarity mode and each subscriber or applicable security company shall provide any necessary equipment. In the event that ADT furnishes and installs the required relay, subscribers ATTACHMENT "B" tj shall be charged a fee of the prevailing rote but not to exceed $250. Any Illinois Bell Telephone Wire facility charges shall be the responsibility of the subscriber. Section II. That within 30 days following the close of eoch three month period ADT shall pay to the City of Elgin the sum of seven dollars (SLOWfor each month for each subscriber during the preceding three month period, other than the City of Elgin. Section 12. That other than with respect to claims, demands, suits, damoges, judgments, costs or expenses arising from the performance or nonperformance by the City, of its responsibilities under Section 4 hereof, ADT shall, at its own expense, defend all claims, demands or suits resulting from the use or maintenance of the alarm monitor- ing system herein authorized and ADT shall agree to save and hold harmless the City from any and all claims, demands or suits and from any and all damages, judgments, costs and expenses of any kind which may arise from the use or maintenance of the alarm monitoring system herein authorized. ADT is self-insured up to an amount of $2,000,000. In oddition thereto, ADT will name the City of Elgin as additional insured on o policy in the amount of $5,000,000 in excess of the self-insurance retention. Said policy shall be filed and maintained with the City Clerk. This section shall not apply to connections furnished for use of the City of Elgin without charge as provided in Section 7 thereof. Section 13. That within 30 days following the passage of this ordinance, ADT shall occept the terms of the franchise granted herein by filing with the City Clerk on unconditional acceptance thereof, duly executed in the manner provided by low; sold franchise shall not be assignable without the consent of the corporate authorities of the City of Elgin. Section 14. That this ordinance shall be in full force and effect from and after the dote of filing by ADT of its unconditional written acceptance of this ordinance with the City Clerk. Section 15. That the franchise herein granted to ADT shall continue for a period of five years beginning January I, 1986; that thereafter it shall be renewed automatically for successive terms of one year, unless either party shall terminate the same by giving the other party written notice of its intent to terminate not less than 180 days prior to the end of the same term. Section 16. That ordinance G36-79 passed May 9, 1979 as amended by Ordinance G3-80, passed January 9, 1980, be and are hereby repealed. Section 17. That this ordinance shall be in full force and effect from and after January I, 1986. Richard L. Verbic, Mayor Alarm Monitoring System Equipment List for the City of Elgin Keltron DMP 703 One ( 1 ) Central Processor CP-703 One (1 ) Video Display Processor/Printer CP703VP One ( 1 ) 10D1000 Keyboard Power Supplies as required Ram Software and other Software as required Digital Transmission Interface Circuits Cable and Connectors as required Note: In addition the list includes all equipment and components required under paragraph 9. Specifications and Description in the request for proposal . Additional Video displays and printers can be added to the system. SIRS PC One ( 1 ) DMP 701 - Central processor with alarm monitor unit One (1 ) Computer Interface (RS-232) One ( 1 ) IBM PS/2 Model 25 Computer with Monochrome Display (or acceptable substitute) 640K Ram Memory Double Density, Double Sided Micro Floppy Disk Drive (720K) Winchester Disk Drive (20 mb) (or acceptable substitute) Enhanced 101 Key Keyboard One (1 ) IBM Printer (or acceptable substitute) Municipal Software Package 2 Serial RS 232 Ports Note: In addition this list includes all equipment and components required under Paragraph 9. Specifications and Description in the request for Proposal . The above referenced IBM Computer system and associated accessories may be substituted at the time of installation for an acceptable substitute. The system may have either dual alarm receivers, or a single receiver with an optional remote command center. In addition to the dual serial ports, one parallel port is available for a standard line printer. ATTACHMENT "C" •7 January 13, 1992 MEMORANDUM TO: Michael Sarro Purchasing Agent FROM: Lori Moses l}k Director Of Communications SUBJECT: Burglar & Fire Alarm Service Contract With American District Telegraph Co. (A.D.T. ) Due to the unacceptable level of service that A.D.T. provided to the City Of Elgin throughout the past year, I recommend the City not renew it's contract with A.D.T. for burglar & fire alarm monitoring service. During the past year, the City Of Elgin Emergency Communication Center has experienced several serious problems as a result of A.D.T. alarm equipment malfunctions, and A.D.T. 's inability to satisfactorily identify the causes of the malfunctions and correct them. The Communication Center also experienced numerous additional problems due to A.D.T. 's overall poor service (i.e. disconnecting fire alarms that should not have been disconnected, failure to notify service technicians for repairs in a timely manner, very poor or no follow up by management on problems that were reported to them, repairs not made in a timely manner due to inadequate inventory of spare parts or insufficient number of properly trained service technicians, etc. ) . A few of the more serious problems that we have experienced are summarized below. On three separate occasions, the A.D.T. Alarm Monitoring Panel in the Communication Center failed to activate when fire alarm signals were sent to it. On one of these occasions, the fire alarm signal was sent from a local hospital that had an actual fire. The alarm panel at the hospital had been activated, however the A.D.T. Alarm Panel in the Communication Center failed to activate during the fire. As a result, personnel at the hospital had to telephone the Fire Department for assistance. Needless to say, there was a delay in dispatching fire equipment to the fire. A.D.T. told me they were unable to determine what caused these problems to occur. I insisted that A.D.T. further investigate the cause of the problem so corrective measures could be taken to prevent the problem from reoccurring. A.D.T. could not determine a cause, nor could they assure me that this problem would not occur again in the future. ATTACHMENT "D" Michael Sarro January 13, 1992 Page 2 A.D.T. then decided to replace the existing alarm monitoring panel in the Communication Center. A.D.T. told me that a used, but newer model of alarm monitoring panel would be installed as a replacement. I was also told that the newer model alarm panel would operate exactly like the old one. They assured me that it would not be necessary to train my personnel on it's operation. A.D.T. installed a used condition, different model, replacement alarm monitoring panel in the Communication Center. I later learned that this model alarm panel was older and less reliable than the alarm panel that was replaced. The alarm panel did not operate anything like our previous alarm panel. The A.D.T. service technician installed the replacement alarm panel, briefly explained it's operation to two communication operators, and left. A.D.T. did not provide us with an operating guide or training manual. Subsequently, communications personnel experienced problems and difficulty in operating the panel due to a lack of training. The next day when I became aware of the problem, I spoke with the A.D.T. service technician and requested that A.D.T. provide us with an operating guide or training manual. I finally received an operating guide approximately six weeks later, only after we made several more requests for it. The replacement alarm panel was installed in April, 1991. A short time later, I became aware that this panel was also experiencing malfunctions. On numerous occasions (a minimum of 30 documented) , an alarm which had activated and displayed on our alarm monitoring panel, suddenly disappeared off the panel. Normally, on a properly working Communication Center alarm panel, an activated alarm continues to display on the alarm panel until it is reset from the location where it originated. Then, the alarm panel in the Communication Center reactivates, displays a "secure" condition, and the alarm no longer displays on the alarm panel. In the incidents we experienced, the activated alarms had not been reset. They should have continued to display on our alarm panel, however they simply disappeared from the alarm panel. A.D.T. was notified numerous times about this malfunction. A.D.T. has not been able to identify the cause of the problem, nor have they taken corrective measures to prevent the problem from reoccurring. On five other occasions, the A.D.T. Alarm Monitoring Panel in the Communication Center "seized-up" (completely stopped operating) , and as a result, we were not able to monitor any alarm activations coming into the panel. Incidentally, this problem occurred on the replacement alarm monitor panel. On each of these five occasions, the alarm monitoring panel Michael Sarro January 13, 1992 Page 3 in the Communication Center was completely out of service for a period of time ranging from 2 1/2 - 4 1/2 hours. If any fire or burglar alarms activated during that period of time, we were not aware of it. The liability and consequences of a malfunction of this magnitude could be devastating. Fortunately, it appears we did not receive any activations during these malfunctions. Again, A.D.T. was not able to determine what caused these malfunctions. It took A.D.T. approximately 3 weeks to somewhat resolve the problem by experimenting with the replacement of several different parts. Even then, A.D.T. did not determine the cause of the malfunction, so they were not sure they had resolved it. It appears that it has been resolved; we have not experienced this type of malfunction since then. In summary, the level of service that A.D.T. provided to the City of Elgin during the past year was not, and is still not acceptable. The malfunctions that were experienced by the Emergency Communication Center were very serious problems, which could have had more serious consequences than they did. On too many occasions, A.D.T. was unable to determine what caused their equipment to malfunction, nor did they take appropriate corrective measures to prevent problems from reoccurring. In addition to some of the serious problem which I have discussed, there have been numerous, less serious problems with A.D.T. , and an overall lack of professional, quality service throughout the past year. I have experienced more problems with A.D.T. during the past year, than I experienced over a 12 year period with another alarm service company (National Guardian) , while at my previous place of employment. I strongly recommend the City Of Elgin not renew it's contract for burglar and fire alarm monitoring service with A.D.T. c.c. : Chief Gruber Deputy Chief Heine v V �IJJ Jam, L�L� HOFFMAN /d Jai ESTATES v VILLAGE OF HOFFMAN ESTATES �l. t`i 1200 NORTH GANNON DRIVE DEPARTMENT OF POLICE HOFFMAN ESTATES, ILLINOIS 60196 • Sworn to Serve • (708) 882-9100 / 882-1818 FAX (708) 882-8423 January 9 , 1992 Ms. Lori Moses Director of Communications Elgin Police Department 150 Dexter Court Elgin, IL 60120 Dear Ms. Moses: I have recently been assigned as temporary Communications Manager for the Hoffman Estates Police Department. We presently utilize National Guardian as our alarm board service. To the best of my knowledge, they have been our alarm board service for the past several years. My personal dealings with them have always been positive. Calls for service are maintained at a minimum, they are quick to respond, and can be counted upon to remedy problems on their first visit. I have no problem recommending them as an alarm service. Please do not hesitate to call if I can be of further assistance. Sincerely, Clint Herdegen, "Sergeant Training/ Support Services Division Commander CH/cm ATTACHMENT "E" A . c'���1 aay' CfirArliklill g011,Ce C/)qwziW 0 nsiM GERALD APONTE Chief of Police January 8, 1992 Ms Lori Moses Director of Communications Elgin Police Department 150 Dexter Court Elgin, IL 60120 Re: National Guardian Alarm Systems Dear Lori; Our agency has utilized National Guardian Alarm Systems monitoring equipment for over 12 years. As recent as 3 years ago exclusively contracting their services for same. The services and cooperation afforded us by National Guardian is exceptional. Repairs to the system are nearly non-existent. I would recommend their system to any Law Enforcement agency so desiring the most state-of-the-art and reliable system. Please feel free to contact me should you have any questions or need further information. Sincerely, Al- inda Lue ring Support Services Coordinator ldl iimmommummommi& i(S) 3600 KIRCHOFF ROAD • ROLLING MEADOWS, ILLINOIS 60008 • ADM. 708-255-2416 • FAX 708-506-0298 i 111.10, SOUTHWEST CENTRAL DISPATCH 7611 West College Drive • Palos Heights, IL 60463-1008 • (708)448-6180 • Fax (708)448-8378 4V1 4 Cynthia Barbera•Brelle Director January 10, 1992 Director Lori Moses Elgin Police Department 150 Dexter Ct. Elgin, I1. 60120 Dear Lori, Southwest Central Dispatch has been a monitoring station for National Guardian Alarm Systems since our inception, July 1986. We have not encountered any problems with their service or reliability. If we have needed service on any of the equipment, the service call has always been completed quickly and professionally. Requests for supplies, such as paper, ribbons etc, are expedited. Should you have any additional questions, please feel free to call. Sincerely, 1 -)1g0-01/1/41 ------ 1 Mary ki McIlvain Assistant Director COMMUNITIES SERVED BLUE ISLAND • CHICAGO RIDGE • DIXMOOR • LEMONT • PALOS FIRE PROTECTION DISTRICT • PALOS HEIGHTS PALOS HEIGHTS FIRE PROTECTION DISTRICT • PALOS HILLS • PALOS PARK • POSEN • WILLOWBROOK • WORTH