HomeMy WebLinkAbout14 Elgin Image Advisory Commission Minutes februaryElgin Image Advisory Commission
Monday, February 24, 2014, 7pm
City Hall, 2nd Floor Conference Room
151 Dexter Court, Elgin, IL 60120
I. Call to Order at 7:02pm by Chairman Tricia Dieringer
IL Roll Call: Tricia Dieringer, Chandler Swan, Matt Iverson, Lauren Bullaro and Herb Gross.
Excused Absence: Michael Murschel and Susan McIntyre. Unexcused Absence: Corey
Dixon
III. Approval of the Minutes (tabled) Minutes were moved to be tabled by Herb Gross and
seconded by Lauren Bullaro
IV. 311 Overview: Colby Basham, 311 Citizen Services Director
a. 311 is a non - emergency number that residents can use when they have a burning
question. 911 is an emergency number residents can use when they have a burning
house.
b. The goal is to have 75% response in the first phone call with the resident
c. 6 call takers and 2 floor supervisors (not fully staffed yet)
d. Currently handling approximately 150 calls per day, 25 calls from other department
overflow, and water billing
e. Software comes from Salesforce.com
f. How it works: resident sees a pothole, takes a picture, sends it in, a case number is
assigned, and the pothole is taken care of
g. Operating from 7am — 5pm and maybe going until 6pm or adding Saturday hours by
the end of the year
V. Image Award Update
a. Staff liaison needs to provide food bids to the commissioners to vote over email
b. Staff liaison needs to order plaques
c. Program to include letter, list of nominees and agenda only
d. Staff liaison needs to follow -up with EYSO
e. Nominees need to be lined up prior to the program beginning
f. Commissioners should arrive between 4:45pm and 5pm
g. Herb Gross will take pictures at the event
h. Room set -up should stay the same as previous years
VI. Speeches
a. Chair Tricia Dieringer will proof them and send them to staff liaison to print for the
night of the event
VII. Other Business
a. April 19"' there will be a pancake breakfast for commissioners by the city council
Elgin Image Advisory Commission
Monday, February 24, 2014, 7pm
City Hall, 2nd Floor Conference Room
151 Dexter Court, Elgin, IL 60120
VIII. Adjourned at 7:40pm
Image Advisory Commission Mission Statement:
Provide the City Council and staff with recommendations regarding initiatives that impact and work to
improve that image both within and outside the community.
2014 Commission Meeting Schedule:
February 20
March 20`h (Image Awards)
April 28"
May 19`h
June 23`d
July 28`h
August 25`h
September 22nd
October 27th
November 24`h