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HomeMy WebLinkAbout2007 Centre Advisory Board ' I 411.1 • TH E • • CENTRE OF ELGIN - • • , • The Centre Advisory Board Meeting Thursday, January 11, 2007 6:00 p.m. The Centre • West Conference Room 100 Symphony Way AGENDA - • I. Call to Order II. Minutes of the last meeting held on November 9, 2006 - : III. Citizens Forum (items not on agenda) IV. Old Business: • A. ,Other V V V V . , V.V. New Business: A. October -"December Cancun Promotion Recap • V V . B. Centre Holiday Hours V , C. Membership Report: November ID, Comment Cards Log: November/December • E. Maintenance Update (verbal): V'November/December , V V F. Marketing/Customer Service Update: November/becember G. Security Concerns H. Other • • , • AO, • Attachments: Minutes of November-9, 2006 Meeting • V Membership Report • Comment Cards Log • CITY- OF VELGIN • DEPARTMENT OF PARKS AND RECREATION , 100 Symphony Way• Elgin,Illinois 60120•Telephone:847-531-7000• Fax:847-531-70k •www.cityofelgin.org N) CENTRE, THE OF E L G I N The-Centre Advisory Board Meeting Minutes January 11, 2007 6:00 P.M. The Centre, West Conference Room • PRESENT: , Board: Barbara Poole, Kevin Roberts, Joli Sumoski, Scott Palmer, Pamela Bertolami Staff: Wayne Carlstedt, Amy Knorek, Vlad Drobny, Greg Bruggeman ABSENT: Board: Carol Gebelt, Marlen Perez Ex-Officio: Juan Figueroa I. Call to Order: Amy called the meeting to order at 6:02 p.m. At that time Kevin was not present and could not approve minutes. Kevin arrived around 6:10 p.m. and-approved minutes. Meeting continued. II. Citizens Forum: Mr. Mike Powers brought up his concerns for the bad customer service regarding.the ballroom and why so many of Elgin's organizations do not hold their functions at the ballroom and go to other surrounding facilities. Mr. Powers had contacted the facility to book a function at the ballroom on a Monday and did not receive a call back until Thursday,November 11, 2006. He felt that this was unacceptable. He stated that the pricing was too high, the response time was horrible and that they needed to reevaluate how these situations should be handled, considering this is all lost revenue for the facility. Mr. Powers suggested that we reevaluate how to handle these missed opportunities to make revenue. He offered Marketing advice for free such as, during the Little League registration do a Marketing promotion, anytime"outsider's" are in the facility, have promotional materials put out for them to take, outsource a phone bank for outside calls that are getting unanswered, offer youth memberships considering that the YMCA on Charming closed and would be a good idea for revenue. - III. Minutes of the November 9, 2006 Meeting: The minutes of the November meeting were presented. Kevin made the motion for approval, Barb seconded, and the minutes were approved as written. IV. Old Business A. Membership Report: Wayne led discussion and presented the November Page 1 CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120 •Telephone:847-53 I-7000 • Fax:847-53 I-7020 •www.cityofelgin.org Membership Report. Member Appreciation Night held in December was reviewed. The promotion in December was successful, yet renewals will not apply until the January report. During the promotion 48 new members joined. Thirty five people used the coupon. Ads were placed in The Daily Herald and The Courier. Additional Member Nights are being planned for 2007. The cost of the promotion was • approximately$5000 and was successful. Memberships overall increased year to date $18K from the year before, not as much as hoped, yet did not drop. B. Comment Card Log: The log was distributed with the board packet. No comments from board on this month's log. D. Maintenance Update: Wayne updated the current projects. November and December not a lot to report. Possible 2007 Capital Improvement Projects: • Ballroom dance floor has been taken a part and moved consistently. Takes approximately 45 minutes to an hour to do this. Therefore, a permanent dance floor will be put in which will be more cost effective. There is still the option to have the movable dance floor, if requested. • Resurfacing some of the pool area—no approval yet. • New Fitness equipment • The Centre is still "sharing"their full time Building Maintenance staff member as questioned by Juan. New Business: A. Introduction of Centre Staff Member: Wayne introduced Greg Bruggeman, the Aquatics Supervisor for the city. Greg runs all the aquatics programs at the Centre and outdoor aquatics facilities. Scott asked about the Centre membership getting a possible discount at the pools. Wayne explained the membership upgrade for Centre - members.to the outdoor pools to the board. B. Customer Service/Marketing Report: Amy discussed the Cancun promotion. Also the upcoming Marketing projects for the year that Cherie will be promoting for the department. Amy also attended another customer service training meeting and will be implementing a"secret shopper"program to go to the front desk to register for a class, membership, etc. —this will give Amy insight as to how the staff handles certain customer service situations. Amy asked if anyone would know of any"secret shoppers"that would be interested and to forward that information to her. C. Other r Page 2 • Scott discussed recent security concerns in the men's locker rooms and could a turnstile be installed. • Scott suggested on upcoming promotions to possibly have a two to three day pass with no strings attached to get new members interested in the facility. Amy responded that she will work with Cherie Murphy to include some day pass promotions in this year's marketing strategy. • Wayne discussed holiday hours and some changes were made for cost savings. One suggestion was to be closed on all city holidays. Attendance during the hours/days of the closings was taken into consideration. The decision was made that on certain holidays, The Centre would be open from 8 am to Noon to accommodate members. The holidays that The Centre is closed are July 4th, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year's Day. • Kevin brought up complaints he received at a holiday event. Kevin's wife had a complaint and Kevin suggested to fill out a comment card, his wife informed him that at the front desk none were available. Kevin also mentioned that an individual from this event stated that they had noticed preferential treatment given at the fitness desk to an Anglo individual,while a Hispanic individual waited. This person mentioned to Kevin that he had noticed this on a few occasions. Another person mentioned to him that this person was told that when you renew your membership, you have to pay an additional $10.00 for a new membership card. Vlad responded that the only time you have to pay is when you lose a card and the fee is $8.00. rik • Scott had questions regarding the phones and the prompts to get to the appropriate people to ask about Classes and Services. Amy mentioned that the phones and getting to all ofthe calls are a concern; however, at this time extra funding to hire an individual to handle the call volume is not available. • Joli suggested that members should get perks towards any service at The Centre. • Scott suggested a child/youth rate would be a good idea to get new members in that demographic. • Joli suggested a"Polar Express" activity for the brochure. •_ Scott suggested that your membership should include all classes. • Joli brought up a customer service problem,her friend encountered with a front desk staff person when the friend called in to ask for availability for a rock climbing class. Joli spoke to the customer service staff explaining that she was a member and for the rock climbing class thought she should receive the membership discount. Joli felt that the brochure was worded incorrectly giving the impression that if you were a member, you would receive the membership rate. Amy explained t6 Joli that her child would need a membership in order to-receive that fee and that it would be corrected in the Spring brochure. - • Wayne brought up the security issues including thefts going on in the Men's locker room for the past 3 weeks. The Elgin police are working in cooperation to resolve this situation. Staff is considering several structural changes, a turnstile up in the fitness area and locker changes. Page 3 rVI. Adjournment: Kevin motioned to adjourn the meeting. Jeff seconded. All agreed; motion carried. Meeting adjourned at 8:00 P.M. Next meeting: February 8, 2007 Respectfully submitted, J. e- . Sumoski, Recording Secretary Approved: r t / :117 (date r Page 4 TH E CENTRE O F E L G I N The Centre Advisory Board Meeting Thursday, February 8, 2007 6:00 p.m. The Centre Pioneer Room 100 Symphony Way AGENDA I. , Call to Order II. Minutes of the last meeting held on January 11, 2007 III. Citizens Forum (items not on agenda) IV. Old Business: A. Security Concerns V. New Business: A. Membership Report, B. Comment Cards' Log C. Maintenance Update D. • Marketing/Customer Service Update • E. Other . Attachments: Minutes of January 11, 2007 Meeting Comment Cards Log r CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000 • Fax:847-531-7020 •www.cityofelgin.org °sill) It. . . THE. ENTRE OF E L G I N The Centre Advisory Board Meeting Minutes February 8, 2007 6:00 p.m. The Centre, Pioneer Room - PRESENT: Board:- Carol Gebelt, Scott Palmer, Barbara Poole, Joli Sumoski Staff: Randy Reopelle, Wayne Carlstedt, Amy Knorek, Vlad Drobny ABSENT: Board: Marlen Perez, P amela Bertolami, Kevin Roberts Ex-Officio: Juan Figueroa I. Call to Order: Wayne called the meeting to order at 6:20 p.m. II. Minutes of the January 11, 2007: The minutes of the January meeting were presented. Carol made the motion for approval with the proposed amendment of Juan Figueroa in attendance. Scott seconded, and the minutes were approved as written. III. Citizens Forum: None present. IV. Old Business A. Security Concerns: Wayne led the discussion regarding the security issues at The Centre. There will be upgrades pertaining to the security issues and they have met with the architect to discuss the possible changes. Wayne commented that some of the structural changes might be able to be done in house to decrease the cost of these projects while some of it will have to be contracted out. V. New Business • A. Membership Report: Wayne led discussion and presented the January Membership Report. Wayne stated the overall monthly total for January 2006 membership is down. One of the major factors is the agreement with DelWebb that recently ended in 2007. The Centre is pursuing a similar membership deal with Bowes Creek but it is not finalized yet. Joli commented on the new membership open house in • • December of 2006 and did the numbers for membership reflect on this report? Wayne commented that it did carry over this membership report. Page 1 CITY OF ELGIN U DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000• Fax:847-531-7020 •www.cityofelgin.org B. Comment Card Log: The log was distributed with the board packet. Scott brought up concerns from the last meeting on the telephone system and suggested that the phones be programmed to let callers select the pool or fitness desk directly. Amy stated that she would pursue updating the system per the request of the board. She also stated that she reviews frequently with the desks the importance of returning voicemail in an appropriate time frame. Randy suggested to Amy to have MIS run reports to see the call volume at different times throughout the day. Randy stated that once a new software package is in place, along with on-line registration may alleviate some of these customer service issues. Scott also brought up from the report how the information desk is closed. Amy stated that when the hours of the front desk changed some time ago, they looked at what times people were coming in and a sign was placed in the lobby that directs individuals when the information desk is-closed to go to the fitness area for assistance. Amy also commented that The Centre did get negative feedback from being closed on MLK day. Joli commented on the walking track regarding feedback from members pertaining to children being on the track. Vlad responded that the hours were put in place to accommodate families who would like to walk with their children. Vlad stated that the volume increases during the winter months and that he has staff in place to frequently check the track during those peak volume times to inform members of the policies. Randy suggested moving the sign closer to the hallway so that it is more visible to members bringing their children to inform them of the track policies. Vlad also stated that they still have the issue of the age requirement for children(8 — 14) on the track. Vlad suggested that during the primetime season, maybe the policy should changes that children under the age of 14 are not allowed on the track., to lessen some of the traffic. Vlad also stated that they , have stroller time on Tuesday and Thursday mornings to accommodate members with small children. This has been successful. Amy stated that,we need to be careful how this is handled, we don't want to turn away members with children of a certain age not to use the track. Joli commented that maybe a child ten and up accompanied by an adult would be a good policy. C. Maintenance Update: Wayne updated the board on the small capital project starting in the beginning of the year. The bathrooms are being re-grouted in the men's and women's locker rooms. Also, a permanent dance floor will be installed in the Heritage Ballroom in March. Staff is also in the process of purchasing new furniture to be place in the alcove area of the track and also by the ballroom. D. Customer Service/Marketing Report: Amy updated the board that staff is working on an April membership-promotion with Cherie Murphy. Cherie is working with the Daily Herald and The Courier on a section to advertise programs and upcoming events at The Centre possibly once a month, similar to a press release. Amy discussed the promotion that was placed in the Daily Herald Sports Page Super Bowl Wrap in which ads were placed throughout the playoff time. Amy also said that the marketing 'department is going to pursue advertising in the Thornwood neighborhood publication and also target the local neighborhood associations around Elgin. The Courier has approached The Centre on a feature that would include eight Elgin residents and their resolution to meet their fitness goals. Although the facility will Page 2 1 • not be the focus of this article, it should be good press coverage. The City of Elgin was participating in the Chambef"Cabin Fever" at the holiday Inn which is another good opportunity to•spread the good things happening at The Centre. During the little league registration, The Centre also had an information'table and had a lot of people stop by to ask questions. Lastly, on March 10`h, Town and Country Homes is doing a promotion on getting to know downtown Elgin. There will'be an insert-in the upcoming spring brochure on the event. A different aspect of Elgin will be showcased in each of their model'homes (The Centre, The City of Elgin, restaurants, the symphony, etc.). E. Other: Nothing at this time. VI. Adjournment: Scott motioned to adjourn the meeting. Barb seconded. All agreed; motion carried. Meeting adjourned at 6:50 p.m. - Next meeting: March 8, 2007 Respectfully submitted, - 1 . Sumoski, Recording Secretary Approved: j/ .414) i 17 (date) • , r Page 3 THE CENTRE OF ELGIN The Centre Advisory Board Meeting • " Thursday, March 8, 2007 • 6:00 p.m. The Centre Pioneer Room 100 Symphony Way - ' • AGENDA I. Call to Order , • • II. Minutes of the last meeting -held on February 8, 2007 • III. Citizens Forum (items' not on agenda) - IV. New Business: A. Marketing/Customer Service Update B. Comment Card Log C. Maintenance Update • D. Membership Report - E. Other All Centre Advisory Board Members are invited td attend the 15th Annual Elgin Image Awards. The Awards Ceremony starts - at 7:00 p.m. in the Heritage Ballroom with refreshments at 6:00 • p.m. The Centre of Elgin has been nominated this year and we • would encourage your support this'evening at the event. Attachments: • Minutes of February 8, 2007 Meeting. Comment Cards Log . CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100'Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000• Fax:847-531-7020 •www.cityofelgin.org °IP-) THE CENTRE, OF E L G I N � I ' The Centre Advisory Board Meeting Minutes March 8, 2007 6:00 p.m. • The Centre, Celebration Room PRESENT: Board: Carol Gebelt, Scott Palmer, Barbara Poole, Joli Sumoski, Kevin Roberts, Pamela Bertolami Staff: Wayne Carlstedt, Amy Knorek ABSENT: Board: Marlen Perez, Randy Reopelle, Vlad Drobny Ex-Officio: Juan Figueroa I. Call to Order: Kevin called the meeting to order at 6:10 p.m. II. Minutes of the February 8, 2007: The minutes of the February meeting were presented. Barb made the motion for approval, Carol seconded, and the minutes were approved as written. III. Citizens Forum: None present. IV. New Business: A. Marketing/Customer Service: Amy updated the board with a new marketing/membership campaign for April. She passed out the copy, which will run in the Daily Herald and The Courier News. This campaign is also targeting certain zip codes in the surrounding areas. The slogan for this year is "Change Your Life." Information went out in the Cambridge Home newsletter. This information, which is a full page press release and other information about The Centre as well as the Parks and Recreation Department will be-coming out in Thornwood's subdivision newsletter in April. An ad was placed, along with a complimentary one day pass in the Single Edge Magazine, a magazine geared toward single parents. Worked with Suburban Women publication in the past, but not a great response. Amy was unaware if Cherie will be working with them again. The Centre held the all staff quarterly meeting in March off site at a Woodview Lanes; they did a quiz with the staff. It is a fun way for them to know what goes on at The Centre, about the different staff, what they do, how to handle different situations. Staff also began a customer service "kudos"program, to recognize service the staff is providing. There is a customer service committee that recommends people. At first they were thinking of doing employee from one department or one a month. Some of the staff thought that this might be fish to competitive way to recognize people, so they went with nominating everyone they Page 1 CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000 • Fax:847-531-7020•www.cityofelgin.org • • thought should be recognized. Some departments nominated one person; other's nominated several from their department. They put together little things that were passed out to honor them at the meeting. This went very well and this will be done every quarter at their meetings. The meeting was a success. About 64 employees were present. Scott asked about the post-it note advertisement if it will offer a free one day pass. Amy responded that the post-it note will have a one day free trial as well as the promotion of no initiation and a month for free. The final proof was not available at this time. B. Comment Card Log: The Log was distributed with the board packet. Amy asked if there were any questions pertaining to the log. Kevin asked when the staff see's the comment card log. Wayne responded that it is passed out at the staff's Wednesday's meeting usually the week prior to Advisory Board. C. Maintenance Update: Wayne stated not a lot to report on the maintenance update. Wayne informed the board about the purchasing of furniture and the quotes were received from several companies were very high. The Centre is looking at some other alternatives to the furniture for example looking at nicer chairs for the ballroom area, instead of purchasing leather. This is more cost effective. Scott commented that there are a lot of deals that come in through auctions and that he would keep his eye's open for something appropriate. Wayne then'discussed the security update, nothing to report at this time. They will be putting in the permanent dance floor in the ballroom and doing the men's washroom by the ballroom, re-tiling and grouting it; Amy commented that it will be really nice to have the permanent dance floor; this will save the staff a lot of time. D. Membership Report: Wayne gave us the January and February membership report. There was an error in the January report that had to do with the way the employee memberships were added. They were not put in the first month, as a result we did,a little bit better in January than they did the previous year. Unfortunately in February, The Centre was off about $5000.00 from the previous year. The big goal is to try to knock down the three month memberships. Many people were purchasing the three month membership, this was not cost effective. Another factor was The Centre stopped charging a fee for memberships that were canceled. The previous manager did not want to charge a cancellation fee of$50.00. Liz, the current membership coordinator was very adamant about not losing this fee. People would come to the window when they want to cancel, she would inform them of the fee. It ended up that people did not want to pay the fee; therefore they did not cancel their membership. Wayne presented this to the board, stating that if the fee was reinstated it would be a benefit. Amy stated when someone signs a contract,they are signing for a contract for a year. Once that contract is up they can come in and put their notice in for cancellation. Scott asked what would stop a member from informing their bank to omit the draw from their account. Wayne stated that they would come up as NSF, they are sent,to finance, which sends them to collections. Wayne stated it is a small revenue stream. Amy commented that would there be a lot of complaints and does not want a negative effect from this. Scott commented it may turn away people from rejoining. Amy stated that people can turn in their cancellation forms for any reason. Scott stated that it should only be for medical reasons or a move. Wayne stated that is the way it used to be prior to the change and it is an issue the board should review. Scott asked what the numbers are in terms of revenue. Wayne suggested having Liz attend our next meeting with Page 2 numbers to discuss this matter further. Amy commented that we should not be honoring the cancellation for any reason, unless it's medical or moving. Wayne said that he use to handle it on a case by case basis. The bank charges $4.25 a month fee for bank drafts, regardless. Several of the board members stated that that cost should be covered by the membership's cancellations. ,This subject will be brought up in the April meeting. E. Other: Marlen Perez resigned from her position on the board. There is a board position open. VI. Adjournment: Scott motioned to adjourn the tneeting. Barb seconded. All agreed; motion carried. Meeting adjourned at 6:50 p.m. Next meeting: April 12, 2007 Respectfully submitted, C. Sumoski, 'ecording Secretary Approved: (date Page 3 I 1,!)4 011 0 ge THE ENTRY, O F E L G I N The Centre Advisory Board Meeting Thursday, April 12, 2007 6:00 p.m. The Centre Pioneer Room 100 Symphony Way AGENDA I. Call to Order II.. Minutes of the last meeting held on March 8th, 2007 III. Citizens Forum (items not on agenda) IV. Old Business rib' A. Cancellation Fees B. EFT Fees C. Proposed Youth Membership V. NewBusiness: A. Marketing/Customer Service Update B. Comment Card Log C. Maintenance Update D. Membership Report E. Staffing Changes F. Other Attachments: Minutes of March 8th, 2007 Meeting Comment Card Log r ' CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000 • Fax:847-531-7020 • www.cityofelgin.org 4.11.11)7°. e" THE . CENTRE O F E L G I N The Centre Advisory Board Meeting Minutes • April`12, 2007 6:00 p.m. The Centre PRESENT: Board: Carol Gebelt, Scott Palmer, Barbara Poole, Joli Sumoski, Pamela Bertolami Ex-Officio: Juan Figueroa Staff: Wayne Carlstedt,Amy Knorek, Randy keopelle, Liz Langton ABSENT: Board: Kevin Roberts I. Call to Order: Barbara Poole called the meeting to order at 6:05 p.m. II. Minutes of•the April 12, 2007 Meeting: The minutes of the February meeting were presented. Barbara made the motion for approval, Carol seconded, and the minutes'were approved as written. III. Citizens Forum: None present. IV. Old Business A. Cancellation Fees & EFT Fees: At the last meeting the Board had discussed the possibility of a cancellation fee and increasing the EFT fee. Some of the board members were concerned that customers would have a negative reaction if we reinstated a cancellation fee. - Liz Langton presented data and reviewed current processes and revenues attached with those processes. • Membership Cancellation Fees: Originally there was no membership cancellation fee when The Centre opened. Members would just cancel. Revenues were lost and administrative costs increased. Since opening, the policy has always been that memberships could not be canceled in the first year of the contract unless there was proof of a medical reason or a relocation of 25 miles or more. In 2004 a$50 cancellation fee was implemented. In 2005 new administration implemented a change in the membership fees and structures. The cancellation.fee was eliminated. After the implementation of the new fees Page 1 . ' CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way • Elgin,Illinois 60120•Telephone:847-531-7000• Fax:847-531-7020 •www.cityofelgin.org and structures, it was determined that there was an increase in cancellations, a decrease in administrative revenue, and a loss of revenue as documented in the spreadsheet Liz handed out for members to review. Scott asked how other facilities handle these types of fees. Liz commented that other fitness.centers charge a higher fee. If a member of one of those locations cancels,the initiation fee usually covers costs. Liz referred back to the spreadsheet to review the administrative revenue gained when a cancellation fee was previously accessed. Wayne stated it is something to think about so that these costs can be recovered. Scott and Joli agreed that the fees should be reinstated and raised. Scott suggested having a scale for cancellation fees, the first year is $75 and then from that point on, the cancellation fee is lowered. Wayne asked the Board for their thoughts. The Board members approved: • First year of annual membership: $75 cancellation fee (Note: Cancellations during first year of annual membership will only be processed for medical or relocation reasons; documentation required.) • Second consecutive year of annual membership: $50 cancellation fee. • Third or more consecutive years of annual membership: No cancellation fee • Electronic Fund Transfer(EFT/ACH) Fees: The Centre offers a variety of payment options when purchasing an annual membership. One option is a monthly payment plan using electronic fund transfer(EFT/ACH). Currently there is a monthly processing fee of$4.25 to use this payment option. Wayne proposed to raise the EFT/ACH fee. Staff feels the increase will help offset some of the revenue lost when accounts close or have insufficient funds. Scott proposed the fee be raised to $8.50 to help cover expenses. Scott stated that by raising the fee it might encourage members to pay in full when purchasing a membership. Liz expressed concern,that doubling the monthly EFT/ACH processing fee would be too drastic. Wayne suggested $6.50 as the new fee. The Board agreed to raise the monthly EFT/ACH processing fee to $6.50 per month for all new members. Existing members will remain at the current rate of $4.25 until their anniversary date. At that time, the monthly payment will increase by$2.25 to reflect the new rate of$6.50. B. Proposed Youth Membership: Wayne opened the discussion of a proposed youth membership. Amy mentioned that administrative staff discussed internally proposing a youth membership that would allow youth ages 3 - 14 to have use of more things in the facility(the teen center, gym, the pool and the climbing wall) as they are too young to use the fitness center. • A membership could be offered instead of paying a daily fee. Amy suggested that The Centre give discounts to all members on classes and activities. Liz mentioned that currently to receive a discount on classes; the program has to correlate with your membership. Ex, If you have an aquatic membership the discount would only apply to aquatics. Amy mentioned that member rates only apply to swimming or the climbing wall for youth. The discount incentive may encourage patrons to purchase a membership, enroll in more classes or Page 2 activities, therefore increasing revenues. Liz stated that if we proposed this, that non-residents would be encouraged to purchase a membership as they would also get a discount on classes and activities. • Amy stated that staff also considered problems that could arise from this proposal. Liz noted that if a youth membership was implemented, we had to consider that it might decrease our current family membership base. Another concern is that parents may purchase a youth membership for their children, thinking their children would have use of the facility during all hours of operation. The Fitness Center is the only amenity that is available during all hours of operation. All other amenities have scheduled open availability; example: open gym, open swim, climbing wall and the Teen Center. Another concern is availability of youth and adult open gym space—are there enough courts to accommodate both the youth and adult members during open gym? At times the gym is closed due to rentals and tournaments. Wayne stated that we need to find a balance so that things are not affected negatively. Amy said that it's a great growth opportunity. Joli suggested beginning with having limited choices and expanding slowly. Liz stated that staff does not want a trial three- month youth membership to'impact The Centre's annual memberships. There is a strong possibility that parents would cancel family memberships to purchase the trial three-month youth membership, resulting in loss of revenues. Scott stated that if too many youth memberships were sold, then the facility would be overrun with kids. Scott suggested that if you have a current adult membership, , then your child should be eligible for this new youth membership and that it- , should only be available to current members. Amy reiterated that this is still in the early stages and that it will be-discussed in the future at Centre Staff Meetings and again with this Board. The final decision would have to go to city council. V. New Business: A. Marketing/Customer Service: Amy updated the board on the new postcard that was sent out and mentioned the post-it note ad in the Daily Herald. The new promotional card was mailed out to approximately 12,000 households and did not go out to current members. The promotion slogan used, Change Your Life, will be used for the remaining campaigns throughout the year. It offers one month free and no initiation fee as well as a coupon for a free one-day visit. Staff is also continuing to submit program and event information to the subdivision newsletters. B. Comment Card Log: The log was distributed with the board packet. Amy asked if there were any questions on the current comment card log. The exellent service in the babysitting was discussed. Amy stated that she has not received much negative feedback regarding the customer service desk like in the past. Joli asked if staff was increased during high registration times, and Amy commented that she does. Also, Joli mentioned a friend of hers had difficulty navigating on the website of the facility. Amy responded that on the city's website,many of the facilities (The Centre, The Highlands, Hemmens, etc.) all have an icon that will link you to their Page 3 own web page as well as the current program brochure. Randy stated that it takes awhile to download. Randy stated that the web site will be changed to make navigating easier. C. Maintenance Update: Wayne mentioned that there are some'staffing changes regarding maintenance. The Centre had three crew leaders and is now down to two. After analyzing this, the facility is now going to the original four crew leader system and will overlap with two crew leaders on Saturdays, which is the busiest day at The Centre. D. Membership Report: The membership report was distributed to the board members for review. Wayne stated that monthly revenue is down, which is contributed to the loss of the Dell Webb memberships. Consistent with the revenue from last year, revenues to date for the year were up. Scott asked if they track the use of the new promotion. Amy commented that they are tracking it and a review will occur prior to the next promotion in June. E. Staffing Changes: Wayne mentioned that the health/fitness supervisor resigned at the end of March. The position has been posted externally. The responsibilities of this position have been divided among other staff members until the position is filled. F. Other: Scott asked about the past security issues. Randy commented that they are still reviewing things. The architect is drawing up plans and the city is waiting to see what the pricing will be. VI. Adjournment: Barbara motioned to adjourn the meeting. Carol seconded. All agreed; motiofl carried. Meeting adjourned at 7:30 p.m. Next meeting: May 10, 2007 Respectfully submitted, / ;.I I J• ' . Sumoski, Recording Secretary L Approved: A4A, ■ 0 - . (dat- Page 4 I • • 1)1 THE CENTRE , OF E L G I N The Centre Advisory Board Meeting Thursday, May 10, 2007 6:00 p.m. The Centre Pioneer Room 100 Symphony Way AGENDA I. Call to Order • • II. Minutes of the last meeting held on April 12th, 2007 . III. Citizens Forum (items not on agenda) IV. Old Business A. Other S V. New Business: A. Focus Groups B. Cafe/Concession Stand Ideas C. Volunteer Program D. Marketing/Customer Service Update 0 E. Comment Card Log F. Maintenance Update G. Membership-Report F. - Other ' Attachments: Minutes of April 12th, 2007 Meeting Comment Card Log CITY OF ELGIN • DEPA-RTMENT OF PARKS AND RECREATION 31 South Grove Avenue • Elgin,Illinois 60120-5555 •Telephone:847-931-6120 • Fax:847-931-6144•www.cityofelgin.org THE CENTRE. OF E L G I N The Centre Advisory Board Meeting Minutes May 10, 2007 6:00 p.m. The Centre PRESENT: Board: Carol Gebelt, Barbara Poole, Joli Sumoski Staff: Wayne Carlstedt, Amy Knorek, -ABSENT: Board: Kevin Roberts, Scott Palmer, Pamela Bertolami Ex-Officio: Juan Figueroa I. Call to Order: Due to an absence of a quorum and the absence of the Chairman, Amy Knorek unofficially called the meeting to order at 6:12 p.m. Official business was not conducted at this meeting held May 10, 2007. . II. Minutes of the April 12,2007 meeting: In the absence of a quorum, the minutes from the April meeting could not be approved. The minutes of the April 12 meeting will be reviewed for approval at the June 14 meeting. III. Citizens Forum: None IV. Old Business: A. Other: There were no items from previous meetings discussed. • V. New Business: A. Marketing/Customer Service: Focus Groups: Amy updated the board regarding initiating some focus groups. Cherie Murphy, Marketing Officer, wants to start up some focus groups,potentially for five different areas relating to the facility. One possibility,is to bring in someone who specializes in facilitating focus groups. This would be a one night commitment for approximately two (2)hours. Amy request that board members provide focus group questions. The facility will be looking for people who would provide relevant information, both positive and negative to gain some insight regarding the facility. Cafe/Concessions: Joli mentioned that several of the preschool moms wondered why there was not an independent vendor cart located in the lobby. Amy stated that Pagel CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120 •Telephone:847:531-7000 • Fax:847-531-7020•www.cityofelgin.org- ,. • • the direction The Centre is going is an individual cart because the facility wants some sort of food service to be provided. Amy also communicated that the preschool is adding another classroom and the babysitting room will be moved. The cafe area stand potentially will be turned into another birthday party room/multipurpose area. Volunteer Program: Amy attended a volunteer fair at the library. The Centre is _ going to be starting a volunteer program. It was noted that The Centre staff is considering volunteers working several hours a week to assist in several areas around the facility. Marketing/Promotions: The next promotion is going out in July for new members. B. Comment Card Log: No issues were discussed. C. Maintenance Update: Wayne mentioned that there is not a lot to report at this time. The facility will bd getting the new dance floor in the month of July. The facility is looking at some new lighting for the fieldhouse that will cut costs and be more eco friendly. - D. Membership Report: The membership report was distributed to the board members for review. Wayne stated that monthly revenue is down, but actually doing better year to date than during 2006. F. Other: No other discussion was held. V. Adjournment: Barbara Poole motioned to adjourn at 7:05 p.m. Carol Gebelt seconded... Next meeting: June 14th, 2007 Respectfully submitted, C 242:0W4 h C. Sumoski, Recording Secretary Approved: (dat- r Page 2 1)- Y° THE CENTRE OF E L G I N The Centre Advisory Board Meeting Thursday, June 14, 2007 6:00 p.m. The Centre Pioneer Room 100 Symphony Way AGENDA I. Call to Order II. Minutes of the April 12, 2007 meeting eft III. Citizens Forum (items not on agenda) IV. Old Business A. Focus Groups B. Other ' V. New business: A. Marketing/Customer Service Update B. Comment Card Log C. Maintenance Update D. Membership Report E. Other S S Attachments: Minutes of May 10, 2007 Meeting Comment Card Log rk CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000 • Fax:847-531-7020•www.cityofelgin.org °I°Nal)Y THE CENTRE _ OF E L G I N The Centre Advisory Board Meeting Minutes • June 14, 2007' 6:00 P.M. The Centre PRESENT: Board: Carol Gebelt, Barbara Poole, Kevin Roberts, Scott Palmer Staff: Wayne Carlstedt, Amy Knorek Ex-Officio: Juan Figueroa ABSENT: Board: Joli Sumoski,Pamela Bertolami I. Call to Order: Kevin Roberts called the meeting to order at 6:08 P.M. II. Minutes of the April 12th,2007: The minutes of the April meeting were presented. Carol made the motion for approval, Scott seconded, and the minutes were approved as written. Minutes of the May 10th, 2007: The minutes of the February meeting were presented. Carol made the motion for approval, Barb seconded, and the minutes were approved as written. III. Citizens Forum: none present IV. Old Business: A. Recap of Focus Group Project • There was a recap of the Focus Group Project that was discussed at the previous Centre Advisory. Board meeting. Scott voiced his concern about the ability to get participation. Staff reviewed the preliminary meeting held with Pat Yauch regarding the implementation of the focus groups and that we were awaiting the proposal. - V. New Business: A. Marketing/Customer Service: Amy presented the BLAST OFF at The Centre ad that was placed in the Gail Borden Space Exhibit project. The Centre is also a part of their scavenger hunt as we were with the Dinosaur exhibit. Amy also showed the"Switch for Free"summer promotion which waives the initiation free for new members if switching from another fitness center. In addition, The Centre will hold our quarterly all staff training on Sunday,June 24. - r Page 1 CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION - 100 Symphony Way• Elgin,Illinois 60120•Telephone:847-531-7000• Fax:847-531-7020•www.cityofelgin.org ,r _ • B. Comment Card Log: Scott believed there should be healthier snack options available in our vending machines. Amy explained the fact that we work with a contractual company and have tried to get them to include more healthy snacks/options but they are not high sellers for the business. Staff will request additional healthy snack options again. C. Maintenance Update: • Staff will be converting the current babysitting room into an additional preschool room for the winter(January) session. The current motor skills room will be converted into the new babysitting room. The bigger space for the babysitting room will allow for more reservations and allow for two popular classes to run at the same time as we will be able to accommodate more children in babysitting. Additional storage will also be created in the multi-use gym. • The Centre is currently working with contractors for a bid on turnstiles for the fitness center entrance. • Lights will be converted in the field house from 1000 watt to 400 watt light bulbs. The lights go on immediately with no warm up period and the project will be completed in house. • Juan questioned if The Centre has yet to acquire a full time maintenance staff. Wayne and Amy discussed that the current maintenance staff member assigned to The Centre from Building Maintenance is paid-by The Centre 75% of his salary and can be pulled away for major maintenance projects. Staff also discussed the current work order process as they must be requested through email directly to Building Maintenance for processing. • Liz Langton, Membership Coordinator, will be moving her office into the Fitness Center. There will now be two full time staff to overview the fitness center and supervise the membership sales associates. D. Membership Report: The membership report was distributed to the board members for - review. Wayne stated that monthly revenue is down$7000 but the YTD is up $60,000. Overall, $65K better in 2007 to date. F. Other: Wayne informed the board that Mitch Lehman accepted the position of Health/Fitness Supervisor and will begin on July 2nd. He will focus on increasing the larger revenue streams including personal training and group fitness. V. Adjournment: Kevin motioned to adjourn at 6:55 p.m. Carol seconded... Next meeting: July 12,-2007 ' --.ectfully submitted / `ecording Secretary Approved: (date) Page 2 . 177 THE CENTRE' OF E L G I N The Centre Advisory Board Meeting Thursday, July 12, 2007 6:00 p.m. The Centre Pioneer Room 100 Symphony Way AGENDA I. Call to Order II. Minutes of the June 14, 2007 meeting III. Citizens Forum (items not on agenda) • IV. Old Business • A. Other V. New Business: A. Marketing/Customer Service Update B. Comment Card Log C. Maintenance Update D._ Membership Report E. Other Attachments: Minutes of June 14, 2007 Meeting Comment Card Log CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION I00 Symphony Way• Elgin,Illinois 60120•Telephone:847-53 I-7000• Fax:847-53 I-7020 •www.cityofelgin.org " •, 71 • I THE CENTRE O F E L G I N • The Centre Advisory Board Meeting Minutes July 12, 2007 6:00 p.m. - The Centre - PRESENT: Board: Joli Sumoski, Carol Gebelt, Barbara Poole, Pamela Bertolami Staff: Wayne Carlstedt, Amy Knorek, Randy Reopelle ABSENT: Board: Kevin Roberts Ex-Officio:. Juan Figueroa I. Call to Order: Amy Knorek called the meeting to order at 6:00 p.m. II. Minutes of the June.14,2007: Joli Sumoski motioned to approve the June minutes. Carol Gebelt seconded the motion. Minutes were approved as written. III. Citizens Forum: None - 1V. Old Business: None V. New Business: A. Marketing/Customer Service: Amy Knorek reported the "Switch for Free" summer promotion that waives the initiation fee for new members if switching from another fitness'center. Staff reported that this promotion has brought in numerous memberships from the newspaper/marquee ads. In addition, The Centre will be holding a Nike Basketball tournament on July 13, 14, and 15. Thousands will be , • attending throughout the weekend. Cuisine America will provide the concessions for the tournament. Another large event, the Senior Health and Fitness Fair,will also be held during this same weekend. Parking issues were discussed. Amy reported that the back Centre lot will be cleared and reserved for the senior fair. B. Comment Card Log: Comments were discussed from the Comment Card log. More users have commented on the positive customer service that they have been receiving from staff. Amy Knorek reported that all staff that is recognized in the comment cards is being rewarded at the Quarterly All Staff Meetings with a Customer Service KUDOS Award. C. Maintenance Update: Wayne Carlstedt reported that the fourth full-time crew chief has been hired. A permanent dance floor was installed in the Heritage Ballroom. - The dance floor will reduce the additional hours that our staff has needed to spend on Page 1 CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120•Telephone:847-531-7000 • Fax:847-53 I-7020•www.cityofelgin.org room set ups for events as they would need to set up/break down the floor for each row event. Liz Langton will be moving her office into the Fitness Center. Renovations are being made to combine the Sherman Office and the Training Office. Staff is expecting the move to be complete by the end of August. Joli Sumoski questioned the purpose of the,desk to the side of the Fitness Center near the Locker Rooms. Wayne explained that it is the Membership Associate's Desk, used for membership sales for peak hours during the fall/winter seasons. In the summer, the membership associates have been working at the main desk. Installation of new energy saving lights will begin being installed in August as they will reduce utility cost. Staff will also be beginning a capital project of moving the babysitting room to the Motor Skills Room. The current babysitting room will become an additional preschool room. This project wjll begin in October and complete by the end of 2007. Staff expects increased program participants and revenues for 2008 due to this project. D. Membership Report: YTD revenues are up slightly as 3-month memberships have increased slightly due to summer specials for college students. Marketing campaign for switching memberships to The Centre helped to increase sales as 18 new memberships were brought in through the initial "Switch for,Free" campaign. Staff has started the planning process to work on the membership promotion for the Five- Year Anniversary celebration that will run from November-December. Staff discussed the Open House/Membership Special that will take place oh Saturday, August 4. Staff discussed that they were looking into finding some food vendors who are interested in setting up kiosks for food options in the lobby/hallways at The Centre. F. Other: Joli Sumoski questioned the success of Festival Park as she had visited. Staff commented that the park has been very popular with the splash pad and play feature and how it has been very crowded with the high temperatures. Joli questioned a possibility of using email blasts.to promote events and programs at The Centre. Staff reported that with the transition to the new software system in November that this opportunity is possible. IV. Adjournment: Barb Poole motioned to adjourn at 6:35 p.m. Carol Gebelt seconded. Next meeting: September 13, 2007 at 6:00 p.m. in the Pioneer Room. Respectfully submitted,., Joli Sumoski Reco .'ng Secretary • ; roved: y_ /c2 . 2 2 (date) Page 2 THE CENTRE OF E L G I N The Centre Advisory Board Meeting Thursday, September 13, 2007 6:00 p.m. The Centre Pioneer Room 100 Symphony Way AGENDA I. Call to Order II. Minutes of the July 12, 2007 meeting III. Citizens Forum (items not on agenda) IV. Old Business A. Centre Focus Groups V. New Business: A. Marketing/Customer Service Update B. Comment Card Log C. Maintenance Update D. Membership Report 'E. Other Attachments: Minutes of July 12, 2007 Meeting • Comment Card Log r CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000 • Fax:847-531-7020•www.cityofelgin.org 4•08-41)7 THE CENTRE O F E L G I N The Centre Advisory Board Meeting Minutes September 13, 2007 6:00 p.m. ' The Centre PRESENT: Board: Carol Gebelt, Barbara Poole, Joli Sumoski, Kevin,Roberts, Charles Horton, Suzanne Smith Staff: Wayne Carlstedt, Amy Knorek, ABSENT: Board: Pamela,Bertolami Ex-Officio: Juan Figueroa I. Call to Order: Kevin Roberts called the meeting to order at 6:10 p.m. II. Minutes of the July 12, 2007: Kevin Roberts motioned to approve the July minutes. Barbara Pool seconded the motion. Minutes were approved as written. III. Citizens Forum: None. IV. Old Business: A. Centre Focus Group: ,Wayne updated the,board on the progress of the Focus Groups. Random users of the facility were mailed invitations to attend sessions with little response. Follow up calls were made to secure phone interviews with participants in the following areas: fitness,track, seniors,youth program participants' parents and facility rentals. Sessions will also be held with staff and the Advisory Board. V. New Business: A. Marketing/Customer Service: Amy introduced the new board members, Suzanne Smith and Charles Horton, and welcomed them to the board. Suzanne and Charles spoke about their affiliation with The Centre. Amy mentioned that the open house went really well last month. Nineteen new memberships were sold at the event which was our best one-day total for a special event to date. Promotions will begin again in November through December 15 for the 5th Anniversary Celebration. Amy also stated that the ads placed in the local papers have been successful. Joli suggested targeting a few specific subdivisions in- Streamwood and the Streamwood Examiner Newspaper. Page 1 CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000 • Fax:847-531-7020 •www.cityofelgin.org B. Comment Card Log: Wayne explained the Comment Card Log to the new members. Comments were discussed. Charles suggested putting Comment Cards with boxes in the locker rooms. Amy mentioned that when a positive remark on the comment card is received regarding a staff member, the staff member is recognized at the quarterly staff meeting. • C. Maintenance Update: Wayne mentioned that new lights were retrofitted in the gym. They are now currently researching new light bulbs for Adventure Island. These new lights/bulbs will reduce electricity cost in the areas and are eco-friendly and efficient. D. Membership Report: The membership report was distributed to the board members for review. Wayne stated that monthly revenue is down, but year-to-date revenue is up from 2006. - F. Other: ,None V. Adjournment: Barb Poole motioned to adjourn at 7:00 pm. Carol Gebelt seconded. Next meeting: October 11, 2007 Respectfully submitted,_ -sr./ , - /Jo i C. Sumoski, Recording Secretary Approved: ..7 Q' (date) • Page'2 •• y THE CENTRE O F E L G I N The Centre Advisory Board Meeting Thursday, October 11, 2007 6:00 p.m. • The Centre Pioneer Room 100 Symphony Way AGENDA I. Call to Order II. Minutes of-the September 13, 2007 meeting III. Citizens Forum (items not on agenda) IV. Old Business A. Centre Focus Group Session with Pat Yauch V. New Business: A. ' Marketing/Customer Service Update B. Comment Card Log C. Maintenance Update D. Membership Report E. Other Attachments: Minutes of September 13, 2007 Meeting Comment Card Log CITY OF ELGIN ,• DEPARTMENT OF PARKS AND RECREATION I OQ Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000 • Fax:847-531-7020•www.cityofelgin.org fi ' I "'• THE CENTRE OF E L G I N The Centre Advisory Board Meeting Minutes October 11, 2007 6:00 p.m. The Centre PRESENT: Board: Carol Gebelt, Barbara Poole, Kevin, Roberts, Charles Horton Staff: Wayne Carlstedt,-Amy Knorek Ex-Officio: Juan Figueroa ABSENT: Board: Pamela Bertolami, Joli Sumoski, Suzanne Smith , I. Call to Order: Kevin Roberts called the meeting to order at 6:40 p.m. - II. Minutes of the September 13, 2007: Carol Gebelt motioned to approve the September minutes. Barbara Pool seconded the motion. Minutes were approved as written. III. Citizens Forum: None. IV. Old Business: A. Centre Focus Group: The Centre finished up its focus group sessions with Pat Yauch. Results will be along soon from the facilitator to share with staff, the Board and City Council. • V. New Business: A. Marketing/Customer Service: Amy shared the design for the marketing of the The Centre's fifth anniversary membership promotion and birthday celebration. A new Heritage Ballroom promotional postcard was also presented and discussed. The card is sent to all ofthe local leads that come from the affiliations that we have with Brides.com and,The Knot. The quarterly staff training held October 7 was a great success and the planning has begun for the final quarterly staff meeting of the year. Training continues for both full-time and part-time staff for the new CLASS program, which will be launched in early November. Staff is looking to create a new employee recognition program in which we will partner with local businesses in order to provide prizes to employees for good performance. The Centre will offer the local businesses guest passes in exchange for gift certificates. rk Page 1 CITY OF ELGIN '■ DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000 • Fax:847-531-7020 •www.cityofelgin.org B. Comment Card Log: The board recognized the fact that comment cards included employees complimenting each other and how this fact shows the cooperation and camaraderie among staff members. C. Maintenance Update: Progress continues in KidzWorld and should be ready to•open in January. The air conditioning unit for the second floor administration office is down. Councilman Figueroa questioned if The Centre still has only one full-time maintenance staff allocated to work on Centre related issues. Wayne explained that we have one maintenance staff within our facility and that current staff will possibly be leaving for another position. Choosing the correct replacement for this position is essential to the success of operations at The Centre. D. Membership Report: The membership report was distributed to the board members for review. Wayne stated that monthly revenue is down, but year-to-date revenue has increased from 2006. With the push for annual memberships, the 3-month memberships have decreased this year which has been one of the goals of the department. ' F. Other: Charles Horton asked about the flat screen monitors in the fitness center and near the main courtesy desk. Wayne explained the agreement with REACH to the board. V. Adjournment: Carol Gebelt motioned to adjourn at 7:00 pm. Charles Hoteon seconded. Next meeting: November 8, 2007 R ctfully submitted, / • (-2 i • Sumoski, Recording Secretary Approved://c - (date) r Page 2 40"")y THE CENTRE O F E L G I N The Centre Advisory Board Meeting Thursday, November 8, 2007 6:00 p.m. The Centre Pioneer Room 100 Symphony Way AGENDA I. Call to Order _ II. Minutes of the October 11, 2007 meeting III. Citizens Forum (items not on agenda) • -.IV. Old.Business A. Centre Focus Group Update V. New Business: A. Marketing/Customer Service Update B. Comment Card Log C. Maintenance Update D. Membership Report E. 2008 Meeting Schedule F. Other Attachments: Minutes of October 11, 2007 Meeting Comment Card Log r CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION 100 Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000 • Fax:847-531-7020 •www.cityofelgin.org °I.-11)/ D1 ." THE CENTRE O F E L G I N The Centre Advisory Board Meeting Minutes November 8, 2007 6:00 p.m. The Centre. PRESENT: Board: Carol Gebelt, Joli Sumoskil Suzanne Smith,Charles Horton • Staff: Wayne Carlstedt, Amy Knorek Ex-Officio: Juan Figueroa ABSENT: Board:- Pamela Bertolami, Barbara Poole, Kevin Roberts • I. Call to Order: Joli Sumoski called the meeting to order at 6:06 p.m. Carol seconds. II. Minutes of the September 13, 2007: Carol Gebelt motioned to approve the October minutes. Joli seconded the motion. Minutes were approved as written. III. Citizens Forum: None. IV. Old Business: A. Centre Focus Group: The focus group results were passed out to the board. The focus group was used for both marketing and operational opportunities. Joli said it was a great marketing tool. -parking deck • -sense of:communities -outdoor play area and tennis -snack bar V. New Business: A. Marketing/Customer Service: Amy shared the marketing of the The Centre's fifth anniversary membership promotion and birthday celebration. She talked about the new promotions and coupons that are running in the newspaper every week. Charles suggested looking into the Radio Shopping Show on RWMN for additional marketing opportunities for The Centre. B. Comment Card Log: Comment cards questioned the water aerobics classes and the Halloween Event. CITY OF ELGIN • DEPARTMENT OF PARKS AND RECREATION roo Symphony Way• Elgin,Illinois 60120 •Telephone:847-531-7000 • Fax:847-531-7020 •www.cityofelgin.org C. Maintenance Update: Progress continues in KidzWorld and should be ready S ' to open in January. Also, the men's steam room has been down and was repaired. Suzanne requested the parking garage stairwells be spruced up. They need to be cleaned and painted. Joli also questioned if The Centre should be """ cleaning more. Wayne explained the cleaning process and how the locker rooms and bathrooms are cleaning every night by the janitorial staff. D. Membership Report: NONE F. Other: It was suggested to have comment boxes-in preschool wing and outside area of Kids World. Also, Suzanne questioned the online change and staff explained the change over and timeline. V. Adjournment: Carol Gebelt motioned to adjourn at 7:05 pm. Joh seconded. Next meeting: January 10, 2008 Respectfully submitted, / � C. Sumoski, Recording Secretary Approved: i, (date •