HomeMy WebLinkAboutCCDATE=SEPTEMBER 11, 2008 (6) Maybe you need to rethink your class cancellation
Policy. My Ceramics class was cancelled. No one
notified me and I arrived on time to a closed room, Followed up on 10/3/08 with patron.
as did another person. Also,we were told that 2 Apolgized them about her not receiving
people wanted to enroll the day of class and were message but we did try to reach her but no
turned away. Those 2 people would have put the way to leave a message on contact
class over the minimum. Also, if you look in the number. Discussed with her about her
Sherry Ceramic schedule book, the ceramics offerings were placed experiences with front desk and would
10/2/08 Wiesman NA Y Class in a disjointed way. (Look at page 7). The adult JM ####### pass that on.Thanked her for her
ceramics should have been on page 6 instead of suggestion on program description location
the senior center. I think people saw the ceramics in the the brochure. Enrolled her into
offerings on page 6 and didn't realize that there another ceramic mini session for the
were additional offerings. Even when I tried to fall.Updated her household information
register myself,the staff couldn't find a Wed. night with another phone number and email
class! Maybe Rec Center employees told address.
registrants that there was no Wed. class this
September
Patron was called on Sept. 16th on the
1 st dance lesson of Creative Dance 1, instructor matter. Patron didn't stay for class and
10/2/08 Jeanne Nolan 847-717-6879 N Creative Dance I came in at 6:00 pm for a 5:45 pm class. No JM Sept. 16 Instructor did apologize to parents, I was
apology. Older siblings running around. present. Patron was given full refund and
15 minutes was made up at next class for
the other students.
You are supposed to have a person at the front
desk that knows how to treat people, Ridgley is customer service possible to our members
10/2/08 NA NA NA Fitness very rude with people and she talked about her AK and guests. Believe that Ridgely is
coworkers. �# enforcing some rules, such as, requiring
Ridley has a very bad attitude. She needs to be members to have their membership card
10/2/08 NA NA NA Fitness more friendly. She also talks bad about her AK upon entry. Rules can be enforced but
coworkers. She said they break the rules. with tact and a smile. Will speak with
Adventure No water aerobics instructory tonight(08126/08).
10/2/08 NA NA NA Island No one mentioned it--no e-mail was sen to say no GB 0fes Talked with the instructor.
instructor!