HomeMy WebLinkAboutCCDATE=SEPTEMBER 11, 2008 (4) Customer Name
Date NA=No Name Customer Area ofDate of
Given) Assigned( Phone Number Member Concern Comments Follow-
To(Initials) up Resolution/Action Taken
Signs have been resently posted to limit
usage to 45 minutes during busy times
when others are waiting. I would hope that
users are courteous and limiting their use
Bothers me that some members hog up certain to 45 minutes so others can enjoy the
10/2/08 Fidel Terrazas 847-849-7118 Y Fitness machines and you have to wait 15-25 min.Also ML 10/3/08 machines. Here at the Centre we like to
some members hang out, don't workout. promote the social"Community"
atmosphere but we would hope that the
members are not blocking fitness
equipment when they are hanging out
socializing.
Both steamrooms have recently gone
Rocio Please fix the Women's steam room. It is very cold through a seasonal cleaning and
10/2/08 Rodri uez 708-663-6268 Y Fitness ML 10/3/08 maintenance to adjust and check steam
9 and this has been going on for over a week. and temp settings and to make sure the
units are performing properly.
I look forward to working out at the Centre. The
10/2/08 Dan Bernhard 847-917-1591 Y Fitness staff is always friendly and attentive. It's a special ML 10/3/08 Thank you. You comments will be passed
place where the staff makes you feet like family on to the Staff.
It is the expectaion of management that
users of the steamroom are abidding by
People enter the steam without taking a shower the rules to make it an enjoyable
10/2/08 Sonny Vallejo NA Y Fitness resulting in bad oder. ML 10/3/08 atmosphere for all who use the
steamroom. Staff will be notified of the
issue and to remind users to shower before
entering.
Thanked for the positive comment. Staff
has been working extremely hard to create
10/2/08 Jim Bauer 847-658-6123 Y Fitness Brittany for Customer Service of the Year AK 10/3/08 a family atmosphere within our facility. We
are glad to have Brittany here on our team!
Will nominate her for a customer service
KUDOS award!