Loading...
HomeMy WebLinkAbout02-281 ► Resolution No. 02-281 RESOLUTION AUTHORIZING EXECUTION OF AN AGREEMENT WITH KNOWLEDGE SYSTEMS & RESEARCH, INC. FOR A PUBLIC OPINION SURVEY BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF ELGIN, ILLINOIS, that pursuant to Elgin Municipal Code Section 5 . 02 . 020B (9) the City Council hereby finds that an exception to the requirements of the procurement ordinance is necessary and in the best interests of the city; and BE IT FURTHER RESOLVED that Olufemi Folarin, Interim City Manager, and Dolonna Mecum, City Clerk, be and are hereby authorized and directed to execute an agreement on behalf of the City of Elgin with Knowledge Systems & Research, Inc . for a public opinion survey, a copy of which is attached hereto and made a part hereof by reference . s/ Ed Schock Ed Schock, Mayor Presented: July 24, 2002 Adopted: July 24, 2002 Vote : Yeas : 5 Nays : 2 Attest : s/ Dolonna Mecum Dolonna Mecum, City Clerk , 1UN-?8-02 FRI 10:43 AM CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 02 DRAFT 6/24/02 AGREEMENT �T THIS AGREEMENT, made and entered into this I5 day of - 2002, by and between the CITY OF ELGIN, an Illinois municipal corpora ion (hereinafter referred to as "CITY") and KNOWLEDGE SYSTEMS & RESEARCH, INC. , a New York corporation authorized to do business in the State of Illinois (hereinafter referred to as the "CONSULTANT") . WHEREAS, the CITY desires to engage the CONSULTANT to furnish certain professional services in connection with professional opinion and research services (hereinafter referred to as the "PROJECT") . NOW, THEREFORE, for and in consideration of the mutual undertakings contained herein, and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, it is hereby agreed by and between the CITY and the CONSULTANT that the CITY does hereby retain the CONSULTANT for the matters relating to the PROJECT as set forth herein, subject to the following terms and conditions: 1. SCOPE OF SERVICES CONSULTANT shall perform and direct the necessary qualified personnel to perform the services for the PROJECT as set forth in CONSULTANT's proposal dated May 29, 2002, attached hereto and made a part hereof as Exhibit 1. The PROJECT shall include the telephone survey and shall not include the referenced supplemental mail survey. All work hereunder shall be performed under the direction of the City Manager and the Assistant City Manager of the CITY. 2. TINE SCHEDULE AND TERM A. CONSULTANT shall perform and complete the various services and tasks in Exhibit 1 hereto according to the schedule contained therein. The term of this agreement shall commence upon execution hereof and shall continue until , 2002, and CONSULTANT shall have performed and co leted all of the services to be provided pursuant to this agreement within such period. 13. It is further expressly agreed and understood that the PROJECT shall be completed and the CONSULTAWr shall deliver to the CITY the final report on or before Att.-VA- 31 , 2002. Time is of the essence of this agreement. CONSULTANT acknowledges and agrees that in the event CONSULTANT fails to complete the PROJECT and submit the final report to the CITY by the date specified in this agreement that the CITY will incur damages, which by their nature are difficult to ascertain. CONSULTANT has reviewed all of the surrounding circumstances and information available at the time of this JUN-28-02 FRI 10:43 AM CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 03 agreement and it agrees that liquidated damages to the CITY in the amount of $50 per day are and shall be construed as a reasonable estimate of the damages which would actually be incurred by the CITY in the event of CONSULTANT'S failure to complete its performance of the terms of this agreement as described above by the dates specified in this agreement. CONSULTANT shall therefore pay to the CITY the sum of $50 per day as and for liquidated damages in the event the CONSULTANT fails to complete the F'ROJFCT and deliver to the CITY the final report on or before } i , 2002. CONSULTANT further agrees and acknowledge that the imposition of the aforementioned liquidated damage provision is intended by the CITY as a good-faith attempt to ascertain actual damages for such late performance, and not as a penalty or as a means by which to secure CONSULTANT's timely performance. 3. WORK PRODUCTS All work products prepared by the CONSULTANT pursuant hereto including, but not limited too, reports, designs, calculations, work drawings, studies, photographs, models and recommendations shall be the property of the CITY and shall be delivered to the CITY upon request of the CITY provided, however, that the CONSULTANT may retain copies of such work products for its records. 4. COMPENSATION The total compensation to be paid by the CITY to the CONSULTANT for services provided by the CONSULTANT shall be the total amount of $32,000, inclusive of all professional services, fees and expenses, regardless of actual time expended or actual costs incurred by the CONSULTANT unless material modifications to the PROJECT are authorized in writing by the CITY and approved by the City Council. 5. INVOICES A The CONSULTANT shall submit invoices in a format approved by the CITY. Progress reports will be included with all payment requests. S. The CONSULTANT shall maintain records showing actual time devoted and costs incurred. The CONSULTANT shall permit an authorized representative of the CITY to inspect and audit all data and records of the CONSULTANT for work done under this Agreement. The CONSULTANT shall make these records available at reasonable times during the Agreement period, and for three years after expiration or termination of this Agreement. 6. TERMINATION OP AGREEMENT Notwithstanding any other provision hereof, the CITY may terminate this Agreement at any time upon fifteen (15) days prior written notice to the CONSULTANT. In the event that this Agreement i; so 2 JUN-n-02 FRI 10:44 AM CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 04 terminated, the CONSULTANT shall be paid for services actually performed and reimbursable expenses actually incurred prior to termination, except that reimbursement shall not exceed the task amounts set forth under Paragraph 4 above. 7 . TERM This Agreement shall become effective as of the date the CONSULTANT is given a notice to proceed and, unless terminated for cause or pursuant to Paragraph 6, shall be deemed concluded on the date the CITY determines that all of the CONSULTANT's work under this agreement is completed. A determination of completion shall not constitute a waiver of any rights or claims which the CITY may have or thereafter acquire with respect to any term or provision of the Agreement. 8. NOTICB_OF CLAIM If the CONSULTANT wishes to make a claim for additional compensation as a result of action taken by the CITY, the CONSULTANT shall give written notice of his claim within 15 days after occurrence of such action. No claim for additional compensation shall be valid unless so made. Any changes in the CONSULTANT's fee shall be valid only to the extent that such changes are included in writing signed by the CITY and the CONSULTANT. Regardless of the decision of the CITY relative to a claim submitted by the CONSULTANT, all work required under this Agreement as determined by the CITY shall proceed without interruption. 9. BREACH OF CONTRACT If either party violates or breaches any material term of this Agreement, such violation or breach shall be deemed to constitute a default, and the other party has the right to seek such administrative, contractual or legal remedies as may be suitable to the violation or breach; and, in addition, if either party, by reason of any default, fails within fifteen (15) days after notice thereof by the other party to comply with the conditions of the Agreement, the other party may terminate this Agreement. 10. INDEMNIFICATION To the fullest extent permitted by law, CONSULTANT agrees to and shall indemnify, defend and hold harmless the CITY, its officers, employees, agents, boards and commissions from and against any and all claims, suits, judgments, costs, reasonable attorneys fees, damages or other relief, including but not limited to workers compensation claims, in any way resulting from or arising out of negligent actions or omissions of the CONSULTANT in connection herewith, including negligence or omissions of employees or agents of the CONSULTANT arising out of the performance of this Agreement. In the event of any action against the CITY, its officers, 3 JUN-28-02 FRI 10:44 AM CITY OF ELGIN/CITY MGR, FAX NO. 18479315610 P. 05 employees, agents, boards or commissions, covered by the foregoing duty to indemnify, defend and hold harmless such action shall be defended by legal counsel of the CONSULTANT 's choosing subject to the CITY's approval which shall not be unreasonably withheld. 11. NO PERSONAL LIABILITY No official, director, officer, agent or employee of the CITY shall be charged personally or held contractually liable under any term or provision of this Agreement or because of their execution, approval or attempted execution of this Agreement. 12. INSURANCE A. Comprehensive Liability. The CONSULTANT shall provide, pay for and maintain in effect, during the term of this Agreement, a policy of comprehensive general liability insurance written in occurrence form with limits of at least $1,000,000 aggregate for bodily injury and $1,000,000 aggregate for property damage. The CONSULTANT shall deliver to the CITY a Certification of Insurance naming the CITY as additional insured. The policy sha not a reduced in coverage or limits or terminated without thirty (30) days prior written notice to the CITY. This insurance shall apply as primary insurance with respect to any other insurance or self-insurance programs afforded to the CITY_ There shall he no endorsement or modification of this insurance to make it excess over other available insurance, alternatively, if the insurance states that it is excess or prorate, it shall he endorsed to be primary with respect to the CITY. B. Comprehensive Automobile Liability, Comprehensive Automobile Liability Insurance written in occurrence form covering all owned, non-owned and hired motor vehicles with limits of not less than $500,000 per occurrence for damage to property. C. Combined single Limit Policy. The requirements for insurance coverage for the general liability and auto exposures may be met with a combined single limit of $1,000,000 per occurrence subject to a $1,000,000 aggregate. 13. NONI]ISCRIMINATION In all hiring or employment made possible or resulting from this Agreement, there shall be no discrimination against any employee or applicant for employment because of sex, age, race, color, creed, national origin, marital status, of the presence of any sensory, mental or physical handicap, unless based upon a bona fide occupational qualification, and this requirement shall apply to, but not be limited to, the following: employment advertising, 4 JUN-2,8-02 FRI 10:45 AM CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 06 • layoff or termination, rates of pay or other forms of compensation and selection for training, including apprenticeship. No person shall be denied or subjected to discrimination in receipt of the benefit of any services or activities made possible by or resulting from this Agreement on the grounds of sex, race, color, creed, national origin, age except minimum age and retirement provisions, marital status or the presence of any sensory, mental or physical handicap. Any violation of this provision shall be considered a violation of a material provision of this Agreement and shall be grounds for cancellation, termination or suspension, in whole or in part, of the Agreement by the CITY. 14. ASSIGNMENT AND SUCCESSORS This Agreement and each and every portion thereof shall be binding upon the successors and the assigns of the parties hereto; provided, however, that no assignment shall be made without the prior written consent of the CITY. 15. DELEGATIONS AND SUBCONTRACTORS Any assignment, delegation or subcontracting shall be subject to all the terms, conditions and other provisions of this Agreement and the CONSULTANT shall remain liable to the CITY with respect to each and every item, condition and other provision hereof to the same extent that the CONSULTANT would have been obligated if it had done the work itself and no assignment, delegation or subcontract had been made. Any proposed subcontractor shall require the CITY's advanced written approval. 16. NO CO-PARTNERSHIP OR AGENCY This agreement shall not be construed so as to create a partnership, joint venture, employment or other agency relationship between the parties hereto. 17. SRV'ERABILITY The parties intend and agreed that, if any paragraph, sub- paragraph, phrase, clause or other provision of this Agreement, or any portion thereof, shall be held to be void or otherwise unenforceable, all other portions of this Agreement shall remain in full force and effect. 18. READINGS The headings of the several paragraphs of this Agreement are inserted only as a matter of convenience and for reference and in no way are they intended to define, limit or describe the scope of intent of any provision of this Agreement, nor shall they be construed to affect in any manner the terms and provisions hereof or the interpretation or construction thereof. 5 JUN-28-02 FRI 10:45 AM CITY OF ELGIN/CITY MGR, FAX Na 18479315610 P. 07 19. MODIFICATION OR AMENDMENT This Agreement and its attachments constitutes the entire Agreement of the parties on the subject matter hereof and may not be changed, modified, discharged or extended except by written amendment duly executed by the parties. Each party agrees that no representations or warranties shall be binding upon the other party unless expressed in writing herein or in a duly executed amendment hereof, or change order as herein provided. 20. APPLICABLE LAW This Agreement shall be deemed to have been made in, and shall be construed in accordance with the laws of the State of Illinois. Venue for the resolution of any disputes or the enforcement of any rights pursuant to this agreement shall be in courts having jurisdiction over Kane County, Illinois, 21. NEWS RELEASES The CONSULTANT may not issue any news releases without prior approval from the CITY, nor will the CONSULTANT make public proposals developed under this Agreement without prior written approval from the CITY prior to said documentation becoming matters of public record. 22. COOPERATION WITH OTHER CONSULTANTS The CONSULTANT shall cooperate with any other consultants in the CITY's employ or any work associated with the PROJECT. 23. INTERFERENCE WITH PUBLIC CONTRACTING The CONSULTANT certifies hereby that it is not barred from bidding on this contract as a result of a violation of 720 ILCS 5/33E et seq, or any similar state or federal statute regarding bid rigging. 24. SEXUAL J!ARASSMENT As a condition of this contract, the CONSULTANT shall have written sexual harassment policies that include, at a minimum, the following information: A. the illegality of sexual harassment; B. the definition of sexual harassment under state law; C. a description of sexual harassment, utilizing examples; D. the vendor's internal complaint process including penalties; 6 JUN-28-02 FRI 10:46 AM CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 08 E. the legal recourse, investigative and complaint process available through the Illinois Department of Human Rights, and the Illinois Human Rights Commission; F. directions on how to contact the department and commission; G. protection against retaliation as provided by Section 6-101 of the Human Rights Act. A copy of the policies must be provided to the Department of Human Rights upon request 775 ILCS 5/2-105. 25. WRITTEN COMMUNICATIONS All recommendations and other communications by the CONSULTANT to the CITY and to other participants which may affect cost or time of completion, shall be made or confirmed in writing. The CITY may also require other recommendations and communications by the CONSULTANT be made or confirmed in writing. 26. NOTICES All notices, reports and documents required under this Agreement shall be in writing and shall be mailed by First Class Mail, postage prepaid, addressed as follows: A. As to CITY: SEAN STEGALIL Assistant City Manager City of Elgin 150 Dexter Court Elgin, IL 60120-5555 B. As to CONSULTANT: KNOWLEDGE SYSTEMS & RESEARCH, INC. 500 S. Salina Street Syracuse, New York 13202 Attention: Rita L. Reicher Notices shall be deemed delivered three (3) days after deposit in the U.S. mail. 27. ADDITIONAL PROVISIONS This agreement includes those additional provisions contained in Exhibits 2 and 3 relating to CONSULTANT'S tax/collusion/debarment affidavit and bidder's employee utilization form. IN WITNESS WHEREOF, the undersigned have placed their hands and seals upon and executed this Agreement in triplicate as though each copy 7 JUN-28-02 FRI 10:46 AM CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 09 hereof was an original and that there are no other oral agreements that have not been reduced to writing in this agreement. For the CITY: For the CONSULTANT; CITY OF ELGIN KNOWLEDGE SYSTEMS & RESEARCH, INC. By ��� ,�� By City Mana' Its U)C Q Attest: Attest: YI476C:--tiVtei City Clezk F:\Lcga1 Dept\Agreement\Knowledge SyatCma & Reaelrch-Community Surrey-WAC.wpd 8 JUN-28-02 FRI 10:47 AN CITY OF ELGIN/CITY MGR. FAX NO, 18479315610 P. 10 KS&R Research Proposal PROPOSAL FOR PROFESSIONAL OPINION AND RESEARCH SERVICES Submitted to City of Elgin Submitted by Knowledge Systems & Research,Inc. May 29,2002 For any questions regarding this proposal, please call Rita L. Reicher, PhD., Vice President, Knowledge Systems &Research, Inc., (315)470-1350 ext. 110 or e-mail at rreicher@ksrinc.com. KNOWLEDGE Exhibit 1 this 50o Sailh Salina Skirl 1Syiacuse.New York 13202 1315.470.1350 11.1;5K,SKSR1NC /Fax:,315.471,0115 lihq@ksiinc.com Pwww.ksrinc.com JUN-28-02 FRI 10:47 AM CITY OF ELGIN/CITY MGR, FAX Na 18479315610 P. 11 KS&R Research Proposal This document presents Knowledge Systems & Research, Inc.'s (KS&R's) proposed approach, work plan and cost proposal to support the Cily of Elgin in obtaining survey information from Elgin residents on perceptions of city services and quality of life. WHY KS&R? KS&R is a full-service, custom market research and consulting firm with a trusted track record of conducting high quality, market research since its founding in 1983. KS&R's mission is to he a premier provider of global market research and business solutions. Through our knowledgeable team, dedicated to excellence, we create a competitive benefit for our clients. Specific reasons why KS&R.include the following: Y KS&R is a full service, custom market research and consulting firm with the capacity to advise the City of Elgin on all aspects of public opinion surveying as well as to conduct all aspects of any desired market research, in-house. KS&R has experience in all forms of survey design, data collection and analysis. We have conducted numerous quantitative studies involving a variety of data collection methodologies (e.g., telephone, mail, fax, e-mail, web-based). We have also conducted hundreds of focus groups across the country and in many parts of the world. No contracting with other professional services firms is anticipated nor intended. Y KS&R has successfully completed numerous public opinion and market research projects focused on improving public services. This research activity has been conducted over a number of years and has focused on federal, state and local services including education, employment and training, economic development, property assessment, housing, drug crime prevention, and youth programming. Our work is highly regarded and, as a result, has frequently led to referrals and repeat engagements. Y KS&R successfully completed a public opinion research project for the City of Elgin in 2000. It is our understanding that the City of Elgin is interested in updating the information obtained during that initial study, as an input to planning and assessment of city services. KNOWLEOGE ;<Y k 2 500 South Salina Sheet /Syracuse.New York 13202 11315.470.13SO 11.R38.3KSKINC Wax! 315.471.0115 flui@ksrinc.com Iwww.lsrinc.cnm ,IUN-28-02 FRI 10:48 AM CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 12 • KS&R Research Proposal lr KS&R has a highly skilled and experienced workforce to assist the City of Elgin in this effort. !your of KS&R's Founding Principals have hands on experience in city government, having all worked in various positions of authority in the City of Syracuse, New York during the 1970s. KS&R's professional staff totals 44 individuals, including 6 principals, 24 additional analytical staff, 7 IS staff and 7 managerial staff. Over 70% of KS&R's principals and analytical staff have graduate degrees in related fields. ' KS&1K will make available seasoned professionals who are experienced in public opinion surveys, analysis, and results presentation. For this project, Rita L. Reicher, Ph.D., Vice President, will lead the research team. Dr. Reicher heads most of KS&R's public sector projects and is highly versed in state and local government programs, policies and procedures. > KS&R has its own full service data collection facility experienced in conducting residential, business and government interviews. KS&R's INSITE (INterviewing Services Insuring Total Excellence) will conduct all telephone survey interviews. Because KS&R has the field capacity in-house, we are better able to guarantee the quality and timeline of the interviews than firms without such capacity. BACKGROUND/PROJECT OBJECTIVES It is our understanding that the City of Elgin would like to conduct a survey of City residents to gage public opinions on city services and the overall quality of city life. This survey is expected to update information that was initially collected in 2000. More specifically, the City of Elgin's objectives include: • To conduct a public opinion telephone survey on city services, surveying a representative sample of city residents in order to project responses to the entire city population with a sampling error of±at the 95 percent confidence level; • To compare findings of the 2002 public opinion survey with findings obtained in a similar survey conducted in 2000. • To broaden resident input and obtain supplemental information to the 2002 telephone survey by also administering a mail survey to a larger sample of City residents. It is our understanding that the City of Elgin would like to complete the 2002 research by the end of August 2002. KNOWLEDGE 3 500 South Salina Strerl ►Syiacusc,New York 13202 1315.170.1350 11.338,8KSRINC IFax; 315.471.0115 Ihq@ksrinc.coni Iwww.ksrinc,com JUN-28-02 FRI 10:48 AM CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 13 KS&R Research Proposal PROPOSEi) APPROACH In order to accomplish the above objectives, KS&R proposes to conduct a quantitative telephone survey among a random sample of residents of the City of Elgin, supplemented by a mail survey of broader set of respondents. Tcicuhonc Survey In order to ensure comparability with the 2000 research, we propose that only minor modifications be made to the telephone survey used in 2000. As in 2000, we suggest that 400 10-12 minute interviews be conducted, representative of the total population base. This sampling plan will provide a sampling error of ±4.9% across all City residents, at the 95% confidence level. Telephone interviews will be conducted between 4 PM and 9 PM Sunday- Thursday evenings and from 9 AM to 5 I'M on Saturdays. Interviews will be conducted in English and Spanish. English-speaking interviewers will refer Spanish-speaking households to our Spanish-speaking interviewers who will conduct the survey from a translated version of the survey instrument. Interviews will be conducted with household decision makers at least 18 years of age. A mix of respondents by gender will be sought. We suggest that respondents be informed that the survey is being sponsored by the City of Eight. Similar to 2000, random digit dialing (RDD) lists will be used to conduct the survey. Once data is collected, we will first confirm appropriate representation of ethnic, age and gender groups. To the degree that there has been any under-or over-representation, statistical weighting techniques will he used to adjust to the actual population distribution. The City of Elgin will be consulted on population distribution statistics. Once any required adjustments have been made, we will analyze the findings,compare them with findings of the survey conducted in 2000. Supplemental Mail Survey, In order to broaden the reach of the 2002 public opinion research, we suggest that a mail survey (English language) he sent to 5000 households in the City of Elgin. A mail survey will he developed with similar questions to those found in the telephone survey. In order to encourage responses, however, the mail survey will need to be an abbreviated version of the telephone survey, limited to no more than four 8 1/2" x 11" pages which can be copied into a 4-page booklet. KS&R will purchase a mailing list of 5000 random households in the City of Elgin. Surveys will he mailed to these households, together with a cover letter and a self-addressed, postage-paid return envelope. We recommend that the cover letter be signed by an appropriate City official, with assurances of confidentiality to city residents. Respondents will be asked to return the survey within 10 days of receiving it. Our experience suggests that the response rate will be between 10% and 15%, IOJOWLCDGC 4 500 South SIru1 1S racuse.Nnw Yuri 13202 1315.470.1350 11.888.8KS1t INC ►t'aa; 315.471,0115 Ihgekslinc,com 11www.ksrinc corn JUN-28-02 FRI 10:49 AN CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 14 KS&R Research Proposal Returned surveys will be data entered and, as with the telephone survey, we will first confirm appropriate representation of ethnic, age and gender groups. To the degree that there has been any under- or over-representation, statistical weighting techniques will be used to adjust to the actual population distribution. Once any required adjustments have been made, we will analyze the findings and compare/combine them with findings of the telephone survey. TASK PLAN/SCHEDULE KS&R proposes a 10-week project for this research, although this timeline could be accelerated, if necessary. The specific tasks that KS&R proposes to undertake, together with a proposed timeline, are outlined below. Task 1: Study Design,Sampling Plan and Survey Drafting (weeks 1-4) During the first week we will finalize the project plan, scope, sample sources and schedule with the City of Elgin project leader in a project kick-off meeting/conference call. Based upon the results of that meeting, KS&R will modify the telephone survey used in 2000 and draft a supplemental mail survey. These will be submitted to the City of Elgin for review and comment by the end of the second week of the project. Survey instruments will be pre-tested, programmed and finalized by the end of week 4. Task 2: Administer Surveys (weeks 5-7) As soon as the surveys are successfully pretested and finalized, survey administration will begin. • Telephone survey administration will be conducted by trained, experienced iinterviewers at KS&R's INSITE call center. Respondents will be appropriately screened before participating. • A random list of 5,000 households in the City of Elgin will be purchased and these households will be mailed a 3-4 page survey during week 5. Residents will be given 10 days to respond to the mailed survey. Task 3: Analysis/Reporting(weeks 8-10) Following the completion of the survey administration, KS&R will tabulate the data, prepare a detailed report and submit it to the City of Elgin by the end of week 10. The final report will be graphical, in presentation format, and will address residents' opinions of quality of life and city services as well as benchmark these findings against results of the survey conducted in 2000. KS&R personnel will be available for a final presentation. KNOWLEDGE 5 ANN•sx 500 South Salina Strcei 1Sy-racuae,New York 13202 1315.A70,1350 11.RRR.11KSRiNC 1Eox: 315.171.0115 IhgOksrinc.cnm 1www.kartnc.curtl , .JUN-28-02 FRI 10 50 AN CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 15 KS&R Research Proposal £:.:.'"'„ . .. '- ... _..... .. ,.._Z". r' ..'l'_':.. ...._4. _ . " „' ...__ .. .....'r:r".r•�i, .... =ria.%:..__ .__. -.. . _..�i MANAGEMENT PLAN KS&R will make the following professional team available to the project: Rita L.Reicher, Ph.D. Rita Reicher will serve as the KS&R Project Director. As such, she will have overall project responsibility, oversee the study design and analysis and conduct the final presentation, Dr. Reicher is Vice President and a Founding Principal of KS&R. She has particular expertise in quantitative research and public opinion polling on issues of community needs and services. Jason Premo, Research Analyst, will be involved in survey drafting, analysis of findings and report development. Mr. Premo had similar responsibilities in the 2000 research for the City of Elgin. Julie Agne, Research Assistant, will provider overall project support and be heavily involved in the day-to-day project activities. She will work with KS&R's data collection team on the logistics of survey and sample administration and will support analysis and reporting tasks. Ms. Agnc has had similar responsibilities on other KS&R quantitative research projects. Joseph Snyder, Director of Data Operations, will have responsibility for overseeing and coordinating the data collection efforts. He will be assisted by his staff of supervisors and data collection professionals. All KS&R team members will apply themselves to the project for the time needed to accomplish their project responsibilities. KNOWLEDGE 6 500 south Salina Sired 1Syracuse,Nev York 13202 1315.470.1350 11.888.8KSRINC Wax: 315A71.0115 Iain@ksrinc.cuin 1www.ksrinc.com JUN-28-02 FRI 10:50 AM CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 16 • KS&R Research Proposal COST PROPOSAL. This cost proposal is in two sections. The first section provides a firm, fixed price quote for the public opinion survey to be conducted by telephone. The second section provides a price quote for supplementing the telephone survey with a mail survey. Telephone Survey KS&R's fixed price quote for the telephone public opinion survey is$32,000 and is broken down as follows: Professional services for design, analysis& reporting $15,900 400 RDD surveys (including up to 25% conducted 9,900 in Spanish) Data processing(programming, sample administration, coding, tabulation) 3,200 Sample, fedex and travel costs 3.000 TOTAL $32,000 Supplcmcnttal Mail Survey KS&R's fixed price quote for the supplemental mail survey is $15,000 and is broken down as follows: Professional services for design,analysis &reporting $4,000 (in conjunction with the telephone survey) 5,000 piece mailing(estimate 10%-15% response rate) 6,250 Data processing(programming, sample administration, data entry,coding, tabulation) 4,000 Sample 750 TOTAL $15,000 These quotes are based on the assumptions in this memo, and include all professional, translation,data collection, data processing, travel, fedcx and sample costs. It is KS&R's typical practice, for projects of this nature, to bill 1/3 upon project inception, 1/3 after data collection is completed and 1/3 upon client acceptance of our final report. KNouvLEDGe , I1•. 7 civ: j 4 .A• 590 South Salina Street 1S)dtcuse.New York 13202 0315.470.1350 11.888.81(SRINC Wax: 315.471.0115 Ihry4bkstinc.com 0www.ksrinc.com JUN-28-02 FRI 10:51 AM CITY OF ELGIN/CITY MGR. FAX NO, 18479315610 P. 17 • TAX/COLLUSION/DEBARMENT/PREVAILING WAGE AFFIDAVIT State ofM /Y`"` ss. County of 1) () .__.�.-- d.k.. S Va 1`� tiel'e--Ig first duly sworn,deposes and says: That he is _ _., of the,firm of the party making the foregoing bid and that the bidder is not barred from contracting with any unit or local government as a result of a violation of 720 Illinois Compiled Statutes,Section 5/331-3 or 5/33E-4,as amended;and,no collusion or agreement among other bidders or prospective bidders to bid a fixed price or otherwise restrain freedom of competition by agreement has taken place;and,bidder is not delinquent in the payment of any tax administered by the Illinois Department of Revenue unless there is a pending proceeding contesting the tax. The bidder also certifies that it shall comply,where applicable,with the Prevailing Wage Act 8201LCS 130/0.01 et seq. Signature of Bidder,if an individual: Signature of Bidder,if a partnership: Subscribed and sworn to before me this / 7day of 200_a Signature of bidder,if a corporation: doze SEAL Notary Public ( LYNNETTE S.VAN DYKE en `1 Notary Public,State of New York `�-�- No.01VA4831633 Secretary Appointed in Onondaga County commission Expires 11/30/ L *dU q-/i VOA Exhibit: 2 JUN-28-02 FRI 10:51 AM CITY OF ELGIN/CITY MGR. FAX NO. 18479315610 P. 18 • BIDDER'S EMPLOYEE UTILIZATION FORM This report is required by the City of Elgin and must be submitted before the contract can be awarded. Chapter 3.12.1000 Affirmative Action-City Contracts 1. Name and Address of Bidder Depription of Project ,Cit,:� rSip e S 1'n- SIZO f'cl ALA.. vwv, fir. 5to S• 0-1,\vw_ . —•- JOB CATEOC)lUFS Total Whites Blacks Hispanics Asians or American Minority Femalc Employees Pacific Indians (M&F) (All Islanders Categories) M / F MIF M, IF M / F M / F 04 Exaniplc:Managers 18 3 5 3 2 4 1 35.6% 41.4%0 (10/18) (8/18) fA 5 .i14 4 i� err '-�5 oi�•�•3 (095) 0.3/+-1_s) 1S� Z 0 (o © a'� 0 AEA, `55 39.E c& \tc 1� I � ' SZ (o0 1 1 a'ti 614/141) ( /,u 15 b o Set TOTALS Ili 83 12 0 Co 2- 0 L�- 2� j„51 ��� (0t/rat.) ign urc o i 1ny Official Title Telephone Number D to Si ned Page (C -lM v tick Qce_St&,n (315 -13 1 \i \b2 of i 2. Have you ever been awarded a bid by the City of Elgin? ?C Yes _, No 3. If the answer to question#2 is Yes,please submit a copy of the Employee Utilization Form that was submitted with your last successful bid along with a fully completed copy of this form. 4. If the statistical data provided above shows under-utilization of minorities and/or females,please submit, according to the guideline provided in the,attached document,a written commitment to provide equal employment opportunity. NOTE; In the event that a contractor or vendor,etc.,fails to comply with the fair employment and affirmative action provisions of the City of T:lgin,the City amongst other actions may cancel,terminate,or suspend the contract in whole or in part. Exhibit 3 JJ11JLl.Ll\ V LJYAi. LV A.LL v A.i..iA.A ..J... �.... ... v..�...,. • fhis report is required by the City of Elgin and must be submitted before the contract can be 'warded. Chapter 3.12.1000 Affirmative Action- City Contracts 1. Name and Address of Bidder 0 Des tion of Project �}s s 4 ) tc_ Lel gri JCL u -e/ N-.)•L ►3202 JOB CATEGORIES Total Whites Blacks Hispanics Asians or American Minority Female Employees Pacific Indians (M&F) (All Islanders Categories) M / F M / F M / F M / F M / F % Example.Managers 18 3 5 3 2 4 1 55.6% 44.4% (10/18) (8/18) G ,� .:0-hot� 35 1°l I(C) (o3r4 /3Q� 16135) Li 1i 39 3 5 1 e \ t 0.0 , ( 3i��7• �� • r 11610 ‘3.6 Z� TOTALS (O 30 55 3 5 , 1 ' d96) (.‘tfril°) siy ure of Company Officialitle Telephone Number Date Signed Page ( t�n�� -Jc$s( ofd �ca► - k--Q. (,31St-RC•1, S-70 a IS12000 2. Have you ever been awarded a bid by the City of Elgin? Yes ) No 3.• If the answer to question #2 is Yes, please submit a copy of the Employee Utilization Form that was submitted with your last successful bid along with a fully completed copy of this form. 4. If the statistical data provided above shows under-utilization of minorities and/or females, please submit, according to the guideline provided in the attached document, a written commitment to provide equal employment opportunity. NOTE: In the event that a contractor or vendor, etc., fails to comply with the fair employment and affirmative action provisions of the City of Elgin, the City amongst other actions may cancel, terminate, or suspend the contract in whole or in part. ACORD DATE(MM/DD/YY)TM. CERTIFICATE OF LIABILITY INSURANCE JUL 17 02 PRODU f rR THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION GERA&O J ZUTANT ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE REIID&ZUTANT,INC. HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR 2:10 JAMES ST. ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. P 0 BOX 395SYRACUSE NY 13206 I PHONE: 315-463-8501 1INSURERS AFFORDING COVERAGE NAIC# INSURED INSURER A: NATIONAL GRANGE MUT.INS. KNOWLEDGE SYSTEMS&RESEARCH,INC. INSURER B: NATIONAL GRANGE MUTUAL 500 SOUTH SALINA STREET SYRACUSE NY 13202 INSURER C: MAIN STREET AMER.ASSUR.CO INSURER D: INSURER E: COVERAGES THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. — — !NSF/ TYPE OF INSURANCE POLICY NUMBER POLICY EFFECTIVE POLICY EXPIRATION LIMITS LTR DATE(MMIDD/YY) DATE(MMIDOM!) GENERAL LIABILITY BPF88867 SEP 16 01 SEP 16 02 EACH OCCURRENCE $ Z,000,UUU X COMMERCIAL GENERAL LIABILITY --__,. DAMAGE TO RENTED $ 500,000 PREMISES(Ea occurence) CLAIMS MADE I OCCUR MED.EXP(Any One Person) $ 5,000 A PERSONAL 8 ADV INJURY $ 2,000,000 GENERAL AGGREGATE $ 2,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS-COMP/OP AGG. $ 2,000,000 POLICY PROJECT LOC AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT ANY AUTO (Ea accident) $ ALL OWNED AUTOS BODILY INJURY (Per person) $ SCHEDULED AUTOS HIRED AUTOS ' BODILY INJURY NON-OWNED AUTOS (Per accident) $ PROPERTY DAMAGE $ GARAGE LIABILITY AUTO ONLY-EA ACCIDENT $ ANY AUTO OTHER THAN EA ACC $ AUTO ONLY: AGG $ EXCESS/UMBERELLA LIABILITY CUF88867 SEP 16 01 SEP 16 02 EACH OCCURRENCE $ 1,000,000 X OCCUR CLAIMS MADE AGGREGATE $ 0 B $ DEDUCTIBLE $ RETENTION $ $ WORKERS COMPENSATION AND W1 F88867 SEP 16 01 SEP 16 02I TVORYTLIMTS I OTHER EMPLOYERS'LIABILITY C ANY PROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT $ 100,000 PROPRIETOR/PARTNER/EXECUTIVE OFFICERIMAMBER EXCLUDED? E.L.DISEASE-EA EMPLOYEE $ 100,000 Hyes,desCdW under SPECIAL PROVISIONS below E.L.DISEASE-POLICY LIMIT $ 500,000 OTHER: DESCRIPTION OF OPERATIONS/LOCATIONNEHICLES/EXCLULIONS ADDED END SEMENT/SPECIAL PROVISIONS OFFICE BLDG CERTIFICATE HOLDER X ADDITIONAL INSURED;INSURER LETTER: CANCELLATION CITY OF ELGIN SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE 150 DEXTER COURT EXPIRATION DATE THEREOF, THE ISSUING COMPANY WILL ENDEAVOR TO MAIL 10 DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT,BUT ELGIN,ILL 06120-5555 FAILURE TO DO SO SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE INSURER,IT,'S AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATIVE Attention: 4#/e6 ),1444'f . ACORD 25(2001/08) Certificate# 1425 Gerard J Zutant Pr:666924 4' IMPORTANT If the certificate holder is an ADDITIONAL INSURED, the policy(ies)must be endorsed. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). DISCLAIMER The Certificate of Insurance on the reverse side of this form does not constitute a contract between the issuing insurer(s), authorized representative or producer, and the certificate holder, nor does it affirmatively or negatively amend, extend or alter the coverage afforded by the policies listed thereon. ACORD 25-S(7/97) Certificate#1425 any p�ti� Agenda Item No. City of Elgin or- L r July 5, 2002 G N TO: Mayor and Members of the City Council RECREATIONAL LEISURE ANO CULTURALUNTES FOR ALL CITIZENS FROM: Olufemi Folarin, Interim City Manager SUBJECT: Public Opinion Surveying Services PURPOSE The purpose of this memorandum is to provide the Mayor and members of the City Council with information to award a contract for professional services to conduct a scientific public opinion survey of a statistically valid random set of residents on City services and quality of life issues. BACKGROUND The City allocated funding in the 2002 Budget for an update of a community survey initially prepared in the year 2000 by Knowledge Systems & Research, Inc. (KSRI) . This initial effort was well- received not only by the City Council, but by the community as well . The survey results provided the city with concrete and tangible data regarding the performance of City Government and the direction in which the community is desirous to proceed in. The results are directly influenced the City Council' s nine (9) Strategic Goals. The proposed update would involve a telephone survey of randomly selected citizens utilizing the same questions, methodology and techniques as those posed in 2000 . By following this approach, a reliable comparison of citizen perceptions of City services can be made with those presented in 2000 . It has been the experience of the Assistant City Manager, who has been intimately involved with similar projects in several communities, that the consistency of the methodology and approach is crucial in order to preserve the integrity of the comparison data to that of the 2000 project. Furthermore, this experience allows for an evaluation of the costs associated with the project in lieu of a proposal process. It is anticipated that a few new questions will be added to measure citizens perceptions of services or activities not addressed by the 2000 survey. Public Opinion Surveys tow. July 5, 2002 Page 2 It is expected that many of these questions will focus on neighborhood organization and quality of life issues. The survey would be conducted during the summer and the results would be available for review during the budget preparation process. Furthermore, the use of citizen survey in making decisions is critical toward the City Manager' s Office Goal of using performance measures as a method by which to judge the efficiency and effectiveness of City Services . As a continuation of this effort, the City has joined the International City/County Management Association' s Performance Measurement Consortium and our efforts, after the initial survey, will begin in January, 2003 . This will allow the City to not only demonstrate how much we spend on services, and much we produce, but how effective we are in providing these services . In order to maintain the highest level of compatibility with the survey process of 2000, it is proposed that KSRI be utilized to conduct the 2002 community survey process. KSRI was contacted and asked to provide a proposal (attached) to conduct the telephone survey using the identical process as was done in 2000 . In rft.' addition, KSRI was asked to propose, as an alternate, the addition of a mail survey to citizens. KSRI has proposed a cost of $32, 000 for the telephone survey. A mail survey to 5, 000 households would be estimated to cost an additional $15, 000 . It was felt that a mailed survey, could be employed at a later date in order to achieve cost-savings . COMMUNITY GROUPS/INTERESTED PERSONS CONTACTED None. 7>j1OjINANCIAL IMPACT { J A total of $60, 000 was budgeted for this project in the 2002 budget, account number 275-0000-791 . 30-99, project number 030029, Miscellaneous Professional Services. KSRI' s proposed fee of $32, 000 for the telephone survey is inclusive of all costs. There re sufficient funds available in the account for this purpose. V* LEGAL IMPACT An exemption to the procurement ordinance will be required. Public Opinion Surveys July 5, 2002 Page 3 ALTERNATIVES 1 . Approve a contract with KSRI for a telephone survey of residents. 2 . Do not proceed with community survey conducted by KSRI . RECOMMENDATION It is recommended that the City Council approve the contract with KSRI to conduct a telephone survey of citizen opinions for $32, 000 . Respectfully submitted, Olufemi Fo ri • Interim Manager SRS/DKN/od "'" Attachment 1 I 1 I I MN NM = N — I NM I I NM M KNOWLEDGE .Systems&Rcsrarch Inc. • ::::r:;:-; :...f:-:. CITY OF ELGIN est • •••%%%4%••••••••••••W••••••• •1°:rf•:•:f•:f:fff•:jr ff• •� �� � • •• •i iiiii•moi PRI r N N l MI I In E I N M Mill M M M n MI EXecutive Summary Objectives/Methodology y Key Findings 2002 Versus 2000 Highlights KNOWLEDGE Proprietary Pursuant To Company Instructions 2 !IiRaSystems&Research,Inc. 1 1 1 I M N IIIIII N M I NM PM Objectives/Methodology Objectives Methodology : The City of Elgin intends to conduct ongoing : 418 (10-12 minute) telephone interviews were research to gauge public opinions on city services conducted with Elgin City residents at least 18 and the overall quality of city life. Objectives of years of age between August 5 and August 18, the initial phase of this research include: 2002. To initially conduct a public opinion survey : Respondents were screened for residence in on city services, surveying a representative the city (defined as zip codes 60120 and sample of city residents in order to project 60123) responses to the entire city population. : Margin of error: ± 4.8% Respondents were selected utilizing Random Survey topics to include residents' opinions Digit Dial, ensuring appropriate representation of on: unlisted households. • Quality of life in the city and their : Interviews were conducted during weekday neighborhoods evening hours and daytime and evening weekend o Satisfaction with city services hours. ▪ Perceptions of the downtown/riverfront . Interviews were conducted in both English and area Spanish, based on the respondents primary RI Technology status and needs. language. 11% of interviews were conducted in Having established a baseline in 2000, Spanish. compare 2002 results against this baseline, : Households were contacted multiple times (3-5), noting any statistically significant differences allowing adequate opportunity to participate in the over that time horizon. survey. : Respondent demographics were tracked to ensure appropriate representation by age, ethnic background and gender, based on 2000 head of household census data : Most questions involve 5-point ratings and results are summarized herein. KNOWLEDGE Systems&Research, Inc. „ - Proprietary Pursuant To Company Instructions 3 1110- '` oil 1iw 1111111 PIN w - MINI PM Pm\ Pill Key Findings Citizens of Elgin generally perceive the city as a good place to live, with decent employment opportunities in the area. • Most consider their neighborhoods as good places to live and raise children. • Over one-half feel it is a better place to live than it was 2 years ago. • Two-thirds feel `somewhat' or `very' positive about the future of Elgin. • Unemployment is down compared to the 2000 baseline. 9 out of 10 respondents feel that the future of downtown Elgin is `somewhat' or `very' promising. City and county government are generally perceived as performing well. Nearly 6 out of 10 respondents rate Elgin city and county government performance as good or very good. At least eight out of ten perceive fire, trash collection, library and police city services to be good or very good. Common neighborhood problems include speeding/traffic, car horns/stereos, parking and overcrowding - but many perceive no problems. Over 4 in 10 feel the city has made `good' or 'very good' progress on the issue of overcrowding. . 6 out of 10 respondents say they understand the City of Elgin's current budget or financial situation at least somewhat if not very well, while 4 out of 10 say they do not understand it at all. • Those who said they understood the city's budget/financial position `somewhat' or 'not at all' were interested in learning more — but few were willing to be contacted by a city official. Even fewer were interested in becoming more involved in discussions about the city, or in being contacted. KNOWLEDGE _ SI'S( M &Research,Inc. Proprietary Pursuant To Company Instructions 4 jai ; 1 . _ 1 1 _ r j - 1 . 1 * 1 " —I ' _1 . 1 ' II , 1 • 1 ' j 1 Overall Rating of Elgin O 7 out of 10 respondents consider Elgin a very good/good place to live. Almost no one rates it poorly. © There is a statistically significant increase in the percent who consider Elgin a very good place to live, compared to 2000. - "Overall, How Would You Rate the City of Elgin as a Place to Live? w+ M r r r r l 4• ' (Aided, Single Response) E _ f ;.. . 4 • Those that classify themselves as • Hispanic are more likely to rate the L ii it (N=418) city of Elgin as a very good place to i live(44%). •4 li(k.divit ` .4 i 6% 22% 45% 25% I -. 0% 50% 100% 0 Very Poor 0 Poor ■Fair 0 Good 0 Very Good NEIGHBORHOOD VITALITY Question 16 * =Indicates a statistically significant increase in %giving a rating of'1'(Very Good), compared to 2000 baseline results KNOWLEDGE Proprietary Pursuant To Company Instructions 5 _.R -"' _. _ Systems&Research,Inc. — 111111 M O1111 P NM NS EN En MI NM N7 N NM MN NM M UPI 111111 Present and Future Rating of Elgin O Nearly 6 out of 10 feel that Elgin is a better place to live than it was 2 years ago. © Two-thirds are very/somewhat positive about the future of the City of Elgin. "Do You Feel That the City of Elgin is a Better Place to Live Than it was 2 Years Ago?" Total(N=418) 5%5% 34% 28% 28% 0% 50% 100% 0 Definitely Worse ❑ Somewhat Worse 0 About the Same ❑Somewhat Better ❑ Definitely Better "How do You Feel About the Future of the City of Elgin?" Total(N=418) 4% 9% 20% 37% 30% 0% 50% 100% 0 Very Negative ❑Somewhat Negative 0 Neutral ❑ Somewhat Positive 0 Very Positive 105- Questions 16b,c KNOWLEDGE 6 'stems&Research, Inc. Proprietary Pursuant To Company Instructions 6 1 : I I I I I I """1 NM MI NMI Sill w 011111 M IIIIIII r"1 P-1 '--1 '1 Elgin City Government O Nearly 6 out of 10 respondents rate Elgin city government's performance favorably; very few rate it poor. © Although one-fourth believe they have a great deal of opportunity to voice their opinions, another one-fourth believe they have none. '1.k "How Would Your Rate the Overall Performance of the Elgin City Government?" 1 (Aided, Single Response) I I • Those that classify themselves as � l Total(N=418) Hispanic are more likely to rate the 'II city government's performance as IA �II� very good (32%). �� $30k III 3O°o8% 30% 46% 13%III r i�1 income of more than$30k to rate the IGI 'i city government's performance as ll•► 100/° i very good(22%vs. 8-9%). III I 0% 50% °I I 1111 t •y. D Very Poor ❑ Poor 0 Fair ❑Good ❑Very Good FINANCIALLY STABLE CI TY GOVERNMENT EFFICIENT SERVICES, AND QUALITY INFRASTRUCTURE "Do You Believe You Have a Great Deal, Some or No Opportunity to Participate in Discussions That Affect the City of Elgin?" (Aided, Single Response) Total(N=418) I • Those with more than high school 1 I • Those that feel they have a great education are more likely to believe deal of opportunity to participate in they have a great deal of opportunity 27% 48% 25% discussions that affect the city are to participate in discussions that more likely than others to rate the affect the city of Elgin (27%vs. city government's performance very 11%). good(18%vs. 7-15%). 0% 50% 100% 0 None ❑Some ❑Great Deal Questions 18,26 KNOWLEDGE . Proprietary Pursuant To Company Instructions 7 F a Ci Stistems& Research, Inc. _ 1 "--11 ,,—i , **--1 - 1 R . 1 1 R ' I i " 'I -� ■ Neighborhood Problems O Many indicate no problems in their neighborhoods. © The most common neighborhood problems noted by respondents are excessive speeding/traffic, car horns/loud stereos and parking, with over 10% indicating each as a major problem. "Please Indicate if Each of the Following is a Big Problem, Some Problem or No Problem in Your Neighborhood." (Aided, Single Response) Total(N=418) Excessive Speeding/Traffic 26% 26% Car Horns/Loud Car Stereos 11 29% 19% Parking ProblemsNiolations ' 17% 15% Overcrowding 19% ami Streets in Poor Repair 17% MI People/Landlords Allowing 22% ME Property to Become Rundown People Selling/Using Drugs 17% 312 Garbage/Litter on the Streets 21% 332 Gang Activity 18% -521 Theft 19% LE 111111111111 Loud Parties 18% E o Violent Crime IMO o * GraffitiNandalism 15% 61'0 Quality of New Homes/Street Construction 332C10 0% 50% 100% ■No Problem ❑Some Problem 0 Big Problem Question 15 * =Indicates a statistically significant increase in %giving a rating of'1'(Big Problem), compared to 2000 baseline results KNOWLEDGE "SAA tiox Systems& Research, Inc. Proprietary Pursuant To Company Instructions 8.' WIN OM !N NM A — riot to WI Pi w _ Pt ell Key Findings (cont.) Most respondents are familiar with Downtown Elgin, having visited within the last year. • Most are drawn by the restaurants, shopping, and outdoor entertainment. o Increasing the availability of these businesses/activities, including family style restaurants, will likely increase future attraction to the downtown area. RI Fewer cite the Riverboat as a reason to visit downtown. E> Perhaps its "newness" has worn off for local residents, and it is now functioning more as a tourist attraction for visitors to Elgin. • Safety is a concern for many in the downtown area at night, more so than in their own neighborhoods. • 8 out of 10 of those visiting downtown in the past year give `good' to 'very good' ratings to its visual appearance and cleanliness. At least 6 out of 10 Elgin residents have computers in their homes and at least five out of ten have Internet access. • Over 3 out of 10 respondents with Internet access have used the city's web site to find specific information or communicate their views. o This is a 60% increase over 2000. At least 6 out of 10 are familiar with Walton Island. Of these: • 7 out of 10 have `somewhat' or `very' positive impressions. • While the majority of residents have not been to Walton Island since June 9th of this year, those who have feel it is `somewhat better' or 'much better' than it was. KNOWLEDGE • Proprietary Pursuant To Company Instructions 9 svctems&Research,Inc. �o ~' 1 r-1 1 ■ 1 ■ r 1 r 1 ' 1 1 '" 1 1 V _.1 '1 Reasons for Visiting Downtown 0 Respondents visit downtown for a variety of reasons: shopping, restaurants, outdoor/indoor entertainment and work being the most common draws. Fewer visits downtown for special events and the Riverboat are occurring, compared to 2000. "Why do You Typically Visit Downtown Elgin?"' Visiting Downtown (Unaided, Multiple Response) Elgin in the Past Year Total(N=343) 82% Shopping 32% 0% 50% 100% Restaurants 30% Outdoor Entertainment 20% * Work 19% * Indoor Entertainment 18% Special Events 13% Personal Business 13% Riverboat 12% * Visiting Friends/Family ] 6% Library 1 6% Live Near There/Passing Through 4% Business 4% Walk Around 2% Other2 5% 0% 50% 100% ' Only asked of those visiting downtown Elgin in the past year. 2 Other includes classes, catch the train, appointments. * =Indicates a statistically significant increase in %mentions, compared to 2000 baseline results Question 30 * =Indicates a statistically significant decline in %mentions, compared to 2000 baseline results KNOWLEDGE Systems&Research,Inc. Proprietary Pursuant To Company Instructions 10 111194 1 1 `--11 " 1 _ 1 1 ► 1 . 1 . 1 " 1 ' ' ' 1 i 1 1 / - 1 1 1 Safety O Most feel safe walking downtown during the day; much fewer feel safe walking downtown at night — but more than in 2000. © Less than one-third indicate they would feel safer if there were more police patrolling the area, which is lower than in 2000. Others indicate that better lighting or more people/activities would help. % Visiting Downtown Elgin in the Past Year "Do You Feel Safe Walking in Downtown Elgin During the Day or at Night?"' (% Yes) 82% Total(N=343) • Residents under the age of 25 feel most safe walking in downtown 0% 50% 100% Elgin at night,and those age 25-54 During the Day 92% feel more safe than those age 55+ (69% vs.44%vs.28%). • Also,consistent with general At Night 44% * perceptions,males feel more safe g walking in downtown Elgin at night than females(53%vs.34%). 0% 50% 100% "What Would Make You Feel Safer When Walking in Downtown Elgin?"' (Unaided, Multiple Response) Total(N=343) More Police Patrolling Area 30% More Lighting 18% More People 13% Gang Control J 4% More Business/Activities J 4% Eliminate Loiterers/Criminal Element 71 4% Eliminate/Clean Up Abandoned Buildings ] 2% Nothing 23% * 0% 50% 100% Only asked of those visiting downtown Elgin in the past year. * =Indicates a statistically significant increase in %yes/%mentions, compared to 2000 baseline results Questions 32, 33, 34 * =Indicates a statistically significant decline in %mentions, compared to 2000 baseline results KNOWLEDGE Proprietary Pursuant To Company Instructions 11 '4i116414114. Systems&Research, Inc. 11-1 r'"1 .-, .-1 "..1 p—i "....1 ....1 1 "-.11 ."--11 ' i --, .._.1 ' , ---, ,,,....1 - 1 Computer/Internet Access O More than 6 out of 10 respondents have a computer in their household, most of whom have Internet access. O The number with Internet access is higher than in 2000. "Do Your Currently Have a Computer in Your Household?" r ea, Total(N=418) �oo;NoGas ° o Aft U •�s 39% 61% •� � ,�� 00� /�s 0% 50% 100% \ c9 • o, �� ❑No ❑Yes "Do You Have Access to the Internet From Your Home?"' Total(N=254) 12% 88% * 0% 50% 100% 0 N ❑Yes ' Only asked of those with a computer in their household. Questions 39, 40 * =Indicates a statistically significant increase in %yes, compared to 2000 baseline results KNOWLEDGE - Svstems&Research, Inc. Proprietary Pursuant To Company Instructions 1Z t,. 1 r._.1 r--1 e--1 r-11 '- 1 "`1 '""""1 'R-1 "--11 •. „� .-... ,. . - _ i 3 t Walton Island 0 A majority of residents are familiar with Walton Island, and over two-thirds have a very or somewhat positive impression of it. "Are You Familiar With Walton Island?" • Respondents age 55+are more Total(N=418) familiar with Walton Island than those under the age of 55(74%vs. 49-58%). 61% 39% • Those with income of$30k+are more familiar with Walton Island than those with income less than $30k(67-74% vs.40%). 0% 50% 100% ❑Yes 0 No "What is Your Current Impression of Walton Island?"' • Those with children have a more Total(N=256) positive impression of Walton Island than those without children(50%vs. 36%). 7% WM 27% 42% 0% 50% 100% ❑Very Negative 0 Somewhat Negative 0 Neutral 0 Somewhat Positive 0 Very Positive Questions 37a,b Only asked of those familiar with Walton Island. KNOWLEDGE Proprietary Pursuant To Company Instructions 13 „r : Systems&Research,Inc. -r� I '' MO MO 114X1 NM MB OM 111111 M NE 11111 - - Key Findings — 2002 Versus 2000 Highlights There are several statistically significant improvements over the 2000 baseline results: City of Elgin: The percent who consider Elgin a 'very good' place to live, as well as as a 'good or very good place' place to live (up 15%). • The percent rating public water systems 'very good' (up 44%). • The percent who stated that people of different racial and ethnic backgrounds get along "very well" (up 50%). Neighborhood: • The percent who are currently participating in neighborhood organizations (up 60%). Downtown/Riverfront (of those who visited downtown in the last year): • The percent who visit downtown at least once per week (up 42%). • The percent who rate the visual appearance and cleanliness of downtown as 'very good' (up 83%). • The percents who visit downtown to attend work and outdoor entertainment ( up 58%, 54%). • The percent who feel safe walking in downtown Elgin at night (up 57%). • A decline in the number who feel more police are needed to keep downtown safe (down 27%). • The percents citing commerce reasons (more variety of stores, more family style restaurants) for more frequent downtown visitation in the future (up 31 %, 42%). Technology: • The percent who have Internet access from their home (up 16%). • The percents who have Internet access via cable modem (up 100%, but very small, at 6%). • The percent who have used the City of Elgin web site to find specific information or communicate their views (up 91%). Demographics: • The percent who have a Masters degree (up 71%, but very small, at 12%). • The percent who are self-employed (up 100%, but very small, at 6%). • The percent who are unemployed is down from 2000 baseline (down 100%, but very small, at 4%). KNOWLEDGE11404ii;;; Systems&Research,Inc. Proprietary Pursuant To Company Instructions 14 M MI M I NM M M M M M IIIIII = MN = MO PM Key Findings — 2002 Versus 2000 Highlights (cont.) There are also several statistically significant declines over the 2000 baseline results: r City of Elgin: • The percent who rate the overall image of public schools as 'very good'. o However, the statistical decrease no longer applies when grouping 'good or very good' together. • The percent who rate the employment opportunities in the Elgin/Fox Valley area as 'very good'. a This statistical decrease continues to apply when grouping 'good or very good' together. Neighborhood: The percent who rate their neighborhood as a 'very good' place to raise children. ▪ However, the statistical decrease no longer applies when grouping 'good or very good' together. • The percent who feel that violent crime is a `big problem' has increased. o However, the percent is quite small (5%), and the percent that see violent crime as 'no problem' remains consistently high, as in 2000. r Downtown/Riverfront (of those who visited downtown in the last year): • The percents who visit downtown to go to the Riverboat and to attend special events. • The percent who cite street improvements as having happened in the past 2 years. Demographics: • The percent who say their family's financial status is worse. El However, the statistical decrease no longer applies when grouping `stayed the same' or worse'. KNOWLEDGE � � �` .="-i`' Systems&Research, Inc. Proprietary Pursuant To Company Instructions 1